NuEra Telecom’s earns a 3.4-star rating from 46 reviews, showing that the majority of customers are somewhat satisfied with service.
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no service and cannot contact customer service
I am not able to make international calls. It has been two months and the customer service number is disconnected.
They keep charging me monthly although I haven't used their service. I will call and dispute the charges.
unauthorized credit card charges
An agent called me telling of A 25 % discount on all calls. I listened and made a few calls and to my surprise they did not deduct the % from my bill until I VIEW my account and see it was not done. Also they padded my account with more calls I did not make, so I can pay more money. I will be reporting this issue to higher authority. They have be doing this repeatedly. One has to check their bill all the time.
Long distance service
They stole my money, when I signed up with them they took C$52 from my visa as a safety deposit, I made 1 long distance call for only 2 minutes because the quality was very poor and hardly could hear the person on the other line, they charged me C$15 for that call, when I saw that I wanted to cancel the service and get the deposit money back, they refused to send me my money and he said it clear we don't give the safety deposit money back, this company is 100% scam
Is NuEra Telecom Legit?
NuEra Telecom earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for NuEra Telecom. The company provides a physical address, 4 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
NuEra Telecom has claimed the domain name for nueratelecom.net for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Nueratelecom.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nueratelecom.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from NuEra Telecom.
However ComplaintsBoard has detected that:
- NuEra Telecom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to NuEra Telecom has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Long distance calling
When I signed the contract, I was offered two packages, with taxes (low cost per minute) and without other charges (higher charges upfront per minute). I opted for 2nd, high rate upfront. For this I was told from Canada to USA 1 cent and 3.4 Cent for calling my relevant country. Initially they did not send any invoice. With my repeated request they emailed me invoice 2 days before due date. This Invoice was comprised of all non sense stuff, i.e. calling USA 5cents/minute, my relevant country 5c and above all they included extra charges for calling 800 access number, administrative charges and taxes. Please note at the time of signing it was clearly told that there will be no extra charges. I am calling customer service. With repeated efforts now they have credit back extra minute charges for this invoice only and they are not going to credit back administrative charges at all. In future they are going to charge the same as were charged initially in this invoice. Customer service is very poor and arrogant. They don't want to listen any thing. I have cancelled my subscription and will receive my deposit in 120 business days.
Just non sense service. I will never recommend for any one.
security deposit not refunded, monthly bill is overly charged and my account was charged without providing service
Sales persons from this company called me from India telling me the details of the calling card in March, 2012. They got my number from my friends. They activated my account with more call cost which i realized after a month when i call the customer service for the bill as i did not receive and i was charged on my credit card. They even took the security deposit which i did not get it yet.They said it takes 6 months to process but now it is 3 years. I have been calling them. They even charged me for the next month after i cancel the service in April, 2012. I totally lost 120$. I am trying to get at least my security deposit back but they are still saying the same six months time period. My mobile number with the account is [protected].
FRAUD
Hi Folks
Nueratel is a total fraud company. I want to provide a small guideline in order to make sure that you dont fall prey to them. I am from Calgary, i received a call from them few days back and the person (Shahid) told me that calling pakistan would charge me only 2c/min. and a one time charge of $3.9 for activation purpose. i told him that i havent heard good things about them, like you guys deduct $40 during activation. he confirmed that all those stuff are rumors. he confirmed me that there would be no additional charges of any sort on my account either refundable or non-refundable. I managed to prolong this deal for 3-4 days. meanwhile i thought of an idea. I told him that i am ready to activate the services but i would be using a prepaid visa/master card worth $20. if i like the service then i would start using my regular visa/master card. he said that system will not accept $20 card and i need at least $50 card. I told him thats not possible i wont be using a card worth that much since i have heard that your company deduct $35-$40 during activation. Now at this moment he confessed and said yes we do deduct that money but that is refundable.
I told him never to call me again because i asked him this before and he lied to me. Its very sorry that our own people which we should trust try to rob us. they dont care how a person is making his/her living. no doubt we are notorious in whole world.
If someone from nueratel call you and tell you there is no additional fee of any sort dont trust them. But if you still wana give it a try just tell them you will use a card that has a limit of $20 dollars. Then see what they say. I hope that helps.
Phone service
This nuera is fraud company. The lady name Salma called me and convinced me to open a account with an nuera, she said i will give you three cents per minute to Pakistan. The company charged me eight cents per minute they also charged more minutes then i used. I disconnected my services and called them to give me my security deposit back.They told me that that we will give you back your deposit after 120 day's. They didn't give me back my deposit back, its been more then 180 days and counting im still am waiting for my deposit. Im begging everyone please, please, please, please PLEASE ! don, t sign with this company, never give them you'r credit card number for any reason ! If you don't believe me then go for it at you'r own risk, because if you do you will regret it !
I am unhappy with their service and asked them to cancel my accounts and refund my deposit. They are giving me hard time for refund of my deposit and telling me that it will take 60 business days to refund.
After I joined nuera telecom, I did not like their service and within 5 days I requested the customer service to refund my money. They refused to give my money instead gave 50 dollars worth calling card.
According to http://nueratelecom.net/terms_conditions.htm the customer is given two options. I was not given option.
Now I am suffering delima of getting stuck with a system that I don't prefer and lost all my money
I am using this company and i am totally satisfied and that company give me best rate and good call connectivity and I am dam sure Nuera is best telecom company.
Unwanted calls and solicitation. Forget about customer service they do not honor your request not to call and be arrogant say YOU HAVE TO REGISTER TO DONOTCALL.GOV. Any way I am already registered and filed a complaint against them. BE CAREFUL WITH THIS COMAPNY.
Same with mine. They are a BIG liar! They will let you believe that you will have to wait for a number of days and the refund of your deposit will be returned. But NO you are waiting for nothing, they are a BIG FOOL SCAMMERS that will take away your money. Hoping that other people won't get fooled by this NuEra liars!
helo guys.. now I tell u d truths.. I worked with neurea and I will tell u each and every things regd. dis cmpny...
neura based in New Delhi India.. and Xprezeto BPO is work for dat.. all d emplys told u fake regrding dis cmpny.. dis is sells based job, dats y dey ppl tell u faluse.. dnt belive on any one.. lots of cmpny u hv.. dnt choose nuera
.
day never bck u security mony, ..
tc guys..
If you want deposit back...
Call to Parvez Khan. ---- [protected]. Simi Valley, CA 2245 First Street, Suite 210 B Simi Valey, CA 96065 USA.. &
Rajeev Agarwal --- [protected]...
26th Floor, IBM Plaza, Eastwood City, Libis, Quezon City, Philippines.
Please don't tell my name...
My two sisters and I opened our accounts with the company about 2 years ago. We paid $35 USD as a deposit fee.
Even though we have no complaints with their service, we decided to cancel the account. My sister has been calling them since August 2012 to get an update as to why she hasnt received her money back. When she originally cancelled, she was told she would get her refund back on her credit card in two weeks. They said two more weeks every time she called. It's October 24, 2012 and no refund has been received.
She called today and I called too and they confirmed that ti will take from 90 to 120 days for the refund to be processed. They took our money in a matter of a day but the refund will take 4 months to be processed?
I am praying that they will refund the 3 of us but from what I am reading, there, we might as well say good bye to our deposit. Aren't there any laws or government office that can help us with these SCAMMERS?
File with your card company, they will get a refund for you. Don't want too long!
Guys, if you don't like Nuera, so go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]
Harrassing phone calls
This company will try to get you to sign up for their phone services. They call from an unlisted # that is blocked. First they tell you there is no charge they ask all sorts of questions, your address, phone #s birthdate. then they say they want to verify your address with your credit card #. (who uses a CC to get an address?) Then when I said no I wouldn't give the CC # for an address, they admit they need it for an activation fee, that will be refunded, and you "get" 110 minutes free. I said to bill me, they said they wouldn't charge my card they just needed it again to verify my address. they were so pushy about getting that card #, that I got suspicious. I said no thank you, and ended the call. they then called back 10 times within an hour till I shut my phone off. They have been calling every since. I finally got fed up today and told them to stop calling or I would call the Better Business Bureau, the man on the phone swore at me and hung up. But the day I was going to sign up they had given me a number to call and get a security code...so I called that number. there was a answering machine. I didn't leave a message. they then proceeded to call me back on my other # and no one said anything till the 3rd time when my husband called. when he told them he was going to call the BBB, they pretended not to know who the Better business bureau was. However if you go to the BBB site this co. has 207 unresolved complaints.
so I think they know who they are. If they call you, don't give them any info! and put them on your do not call list.
The complaint has been investigated and resolved to the customer’s satisfaction.
If they harass you again...
Call to Parvez Khan. ---- [protected]. Simi Valley, CA 2245 First Street, Suite 210 B Simi Valey, CA 96065 USA.. &
Rajeev Agarwal --- [protected]...
26th Floor, IBM Plaza, Eastwood City, Libis, Quezon City, Philippines.
Please don't tell my name...
Total Lies
These guys are a bunch of liars. The telemarketer kept hounding me with phone calls trying to sell the international calling plan to Pakistan for $0.02/minute with no security deposit. After several calls and assurances that no security deposit will be charged I agreed to buy a $10 card with 500 minutes for Pakistan to try their service. The telemarketer...
Read full review of NuEra Telecom and 5 commentsSCAM!
IF YOU WANT TO SUE NUERA TELECOM, just search this person REMECES ILUSORIO from the philippines at quezon city manila philippines. You can ask help from the NBI to sue this company.
coz if you will still let this people do scam, more people will be victims.
FIND AT NBI this person REMECES ILUSORIO
FIND AT NBI this person REMECES ILUSORIO
FIND AT NBI this person REMECES ILUSORIO
he works at NUERA TELECOM he is one of the agent to steal money from all of you
The complaint has been investigated and resolved to the customer’s satisfaction.
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
Following are the responsible persons whom you can contact...
Nuera Telecom / Union Telecom /Lingo Telecom.
The Miami Florida address is a fake and the real addresses are as follow and
these are the real people who run BPO XPREZTO unit of Xprez info solutions Pvt. Ltd. call center from New Delhi India ..a call center of 50 person capacity,
Note : Please do not give your CVV number of CC to them.
1. Parvez Khan – Chairman & President. [protected] / [protected]
Best Tel Communication Inc.
2245 1st Street
Simi Valley, CA [protected]
pk@salesrain.com
pk@xprezto.com
2. Rajeev Agarwal – COO & CEO
Sales Rain, Inc
Floor 22-04, The Peak Tower- Leviste st.,
Salcedo Village, Makati City
Phillipines.
[protected] ( Internet connected to USA )
[protected]
[protected] ( Cell phone).
ragarwal@xprezto.com
ragarwal@salesrain.com
3. Saurabh Agarwal – Vice president
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – C/O Ramesh chandra Agarwal, 75 Garhwali mohalla,
Lalita Park society, Laxminagar, New delhi – 110092 India.
+91 11 [protected]
+91 11 [protected]
+91 [protected]
sagarwal@xprezto.com
4. Vijay Agarwal – CFO
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – 2nd Floor, 13 Mausam Vihar, New delhi 110051.
+91 [protected]
vagrawal@xprezto.com
5. Isabel Agarwal W/O Rajeev Agarwal.
Sales Rain Inc.
Regus La Jolla Sunroad Corporate Center
4445 Eastgate Mall Suite 200
San Diego CA 92121
www.salesrain.com
[protected]
6. Ramesh Chandra Agarwal –-- Director.
( Father of Rajeev Agarwal., Saurabh Agarwal & Priya Agarwal )
7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )
8. V. Nair – Manager – vnair@xprezto.com + 91 [protected].
9. Pradosh tyagi - ###. Manager – pradosh@xprezto.com
10. Syed Raza Abbas – ### Manager -- +91 [protected] sabbas@xprezto.com
11. Rajiv Jha – Accountant -- + 91 [protected] rjha@xprezto.com
12. Surendra singh – ssingh@xprezto.com, ssingh@salesrain.com +91 [protected]
Constant calls in the middle of the night and wee hours of the morning
I am writing this complaint against NUERA TELECOM a telemarketing fraud in behalf of my Fiance who is in Florida..A couple of months back he met this Customer Service Representative by the name of HENNY SANDIGAN..she started calling and coaxing him to have his number registered for some service they have..She even became his sort of "girlfriend" a scam of the company I believe so to be able to make sales..Wow, what a way to make money to meet her quota..His card was charged $38.95 for services he didn't even use..Even asked for referrals from him.they constantly call him any time of the day, more so in the middle of the night and wee hours of the morning..Supervisors, is this how you train your people just to make sales and meet quota?My Fiance asked to have his number removed from the list and yet they still call him and offer him the services he already refused to purchase..have you any idea what a DNC compliance is?It is unlawful to make telephone sales calls before 8:00 a.m. or after 9:00 p.m. local time or prevent transmission of the solicitor's name or telephone number to the party called.If the offender does not comply with the law and the Department seeks legal action, the law provides for civil penalties of up to $10, 000 per violation and injunctive relief through the courts. DO NOT PATRONIZE THIS NUERA TELECOM TELEMARKETING FRAUDULENT COMPANY!
The same story here. Ian Tumbos AKA Matthew Spencer AKA TelemaTechs ripped us off. He took our money and run away with it. BEWARE of Ian Tumbos AKA Matthew Spencer AKA Telematechs residing at Guzman Street, Mandurriao Iloilo City, Philippines. Phone number: +[protected].
Ian Tumbos AKA Matthew Spencer AKA Telematechs is running a scam from the Philippines. Ian Tumbos AKA Matthew Spencer AKA Telematechs will take your money and run with it.
Ian Tumbos AKA Matthew Spencer AKA Telematechs has a fake address in a run down building in the US: 610 S Coronado, Los Angeles, CA 90017.
Ian Tumbos AKA Matthew Spencer AKA Telematechs has a fake (magicjack) phone number in the US [protected].
Ian Tumbos AKA Matthew Spencer AKA Telematechs will not even run a campaign for you or your company. All Ian Tumbos AKA Matthew Spencer AKA Telematechs does is give you lies and excuses..
** Our company got called by Ian Tumbos AKA Matthew Spencer AKA Telematechs and sold us on 30 appointments for $1, 400 in a month.
** It has been now almost six months and Ian Tumbos AKA Matthew Spencer AKA Telematechs did not deliver any appointments.
** Ian Tumbos AKA Matthew Spencer AKA Telematechs is no longer taking our calls nor answering our dozen emails.
********** BEWARE OF THIS TELEMARKETING SCAM ***********************************
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
. Saurabh Agarwal – Vice president
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – C/O Ramesh chandra Agarwal, 75 Garhwali mohalla,
Lalita Park society, Laxminagar, New delhi – 110092 India.
+91 11 [protected]
+91 11 [protected]
+91 [protected]
sagarwal@xprezto.com
4. Vijay Agarwal – CFO
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – 2nd Floor, 13 Mausam Vihar, New delhi 110051.
+91 [protected]
vagrawal@xprezto.com
5. Isabel Agarwal W/O Rajeev Agarwal.
Sales Rain Inc.
Regus La Jolla Sunroad Corporate Center
4445 Eastgate Mall Suite 200
San Diego CA 92121
www.salesrain.com
[protected]
6. Ramesh Chandra Agarwal –-- Director.
( Father of Rajeev Agarwal., Saurabh Agarwal & Priya Agarwal )
7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )
8. V. Nair – Manager – vnair@xprezto.com + 91 [protected].
9. Pradosh tyagi - ###. Manager – pradosh@xprezto.com
10. Syed Raza Abbas – ### Manager -- +91 [protected] sabbas@xprezto.com
11. Rajiv Jha – Accountant -- + 91 [protected] rjha@xprezto.com
12. Surendra singh – ssingh@xprezto.com, ssingh@salesrain.com +91 [protected]
You can complain about following person residing in Phillipines who is responsible for all kind of frauds.
1. Parvez Khan – Chairman & President. [protected] / [protected]
Best Tel Communication Inc.
2245 1st Street
Simi Valley, CA [protected]
pk@salesrain.com
pk@xprezto.com
2. Rajeev Agarwal – COO & CEO
Sales Rain, Inc, Floor 22-04, The Peak Tower- Leviste st.,
Salcedo Village, Makati City
Phillipines.
26th Floor, IBM Plaza, Eastwood city, Libis, Quezon city, Phillipines.
[protected] ( Internet connected to USA )
[protected]
[protected] ( Cell phone).
ragarwal@xprezto.com
ragarwal@salesrain.com
Scammers
I ordered from Nu Era Labs only once. The product I got was not good enough for me and I decided not to order from them anymore. But these scammers continue charging me $50 for the membership every month. I am tired of talking with them and explaining that I don’t need their services anymore.
I have written a letter to your company asking about my refund. I optimistically tried your product but it didn't do anything for me.Sinuprex. I jump through all the hoops to return it so I can get my guaranteed money back offer.I registered the letter with the post office, I got the routing number( 454–9 64–2 11–82 2–7 98–745. This was on 07/14/2016.The post office said you receive the package .I Want to know if I'm going to get a refund and when or I will take other measures
Gary
I too ordered Ne Era Labs Sinuprex product in spite of some negative internet posts. I have suffered with chronic sinusitis for 25 years and was beginning to feel that the only "cure" would be to cut my head off! So I was desperate enough to take the risk. I got very concerned when they billed me at once and my order didn't come for a very long time. I called customer service and they said they had been backordered and I should have gotten a notice. Anyway it finally came and I took 2 pills immediately and could not believe how much better I felt! Three days in and I knew I would not want to be without this product for very long. My standing order did show up a week later but that was ok with me because I am going to be traveling and was concerned I would be without. So if this is a scam I would say I am really happy to be scammed! I did use a credit card that can be canceled if I ever decide not to take this great product anymore .
Charged my money without authorization
NuEra Lab charged my bank account for the services I didn’t need. I called them and asked about charge and they told that I will get the product soon but it was a lie. They simply stole money! I think they never even got this product.
Don't use this company's service at any cost
Here is something that all of you should know! THE CUSTOMER SERVICE DEPARTMENT IS PHYSICALLY LOCATED in the PHILIPPINES, NOT IN MIAMI FLORIDA! My girlfriend is Filipina and she also works for this company. She tried to persuade me to do business with this company and told me that the $38.95 is a "security deposit" but if you look on the NuEra Telecom website, it clearly states that this is an "activation fee"
This company has also been fined by the FCC! See the website below:
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
Also look at the following paragraphs from the "Terms and Conditions" page:
""Telecom Relay Charge of up to 7.5% of the monthly usage; T elecom & Administration Fee up to 12.5% of the monthly usage; a Service F ee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra 's service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes. F or details of each charge customers should call NuEra's Customer Service. Customer agrees to a minimum usage fee of 99 cents for accounts billing for opting to receive a paper bill rather than online/automatic billing (eBill). This fee will not apply to Customers who agree to allow NuEra to bill their charges v ia e-Bill. If Customer requests a toll-free number on their account, a monthly recurring fee of 99 cents per toll free number will be charged in addition to usage.""
""All new accounts shall require an activation fee of $38.95 to cover administrative account opening costs and for risk management of any unpaid balances that the Customer might have accrued when stopping the use of NuEra's service.""
""Should the Customer switch away from NuEra after 30 days or NuEra's long distance service prior to using any or the entire $38.95 activation fee, customer shall forfeit such fee to compensate and reimburse NuEra for processing costs, which shall be deemed fully earned by NuEra.""
""Customer further acknowledges that NuEra shall be held harmless from any and all claims, issues and or liability in connection therewith.""
AGAIN! DO NO USE THIS COMPANY'S SERVICES AT ANY COST!
Following are the responsible persons whom you can contact for your complaints and refunds...
Nuera Telecom / Union Telecom /Lingo Telecom.
The Miami Florida address is a fake and the real addresses are as follow andthese are the real people who run BPO XPREZTO unit of Xprez info solutions Pvt. Ltd. call center from New Delhi India ..a call center of 50 person capacity,
Note : Please do not give your CVV number of CC to them.
1. PARVEZ KHAN – Chairman & President. [protected] / [protected]
Best Tel Communication Inc.
2245 1st Street
Simi Valley, CA [protected]
pk@salesrain.com
pk@xprezto.com
2. RAJEEV AGARWAL – COO & CEO
Sales Rain, Inc
Floor 22-04, The Peak Tower- Leviste st.,
Salcedo Village, Makati City
Phillipines.
[protected] ( Internet connected to USA )
[protected]
[protected] ( Cell phone).
ragarwal@xprezto.com
ragarwal@salesrain.com
These persons are located in India...
3. Saurabh Agarwal – Vice president
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – C/O Ramesh chandra Agarwal, 75 Garhwali mohalla,
Lalita Park society, Laxminagar, New delhi – 110092 India.
+91 11 [protected]
+91 11 [protected]
+91 [protected]
sagarwal@xprezto.com
4. Vijay Agarwal – CFO
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – 2nd Floor, 13 Mausam Vihar, New delhi 110051.
+91 [protected]
vagrawal@xprezto.com
5. Isabel Agarwal W/O Rajeev Agarwal.
Sales Rain Inc.
Regus La Jolla Sunroad Corporate Center
4445 Eastgate Mall Suite 200
San Diego CA 92121
www.salesrain.com
[protected]
6. Ramesh Chandra Agarwal –-- Director.
( Father of Rajeev Agarwal., Saurabh Agarwal & Priya Agarwal )
7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )
8. V. Nair – Manager – vnair@xprezto.com + 91 [protected].
9. Pradosh tyagi - ###. Manager – pradosh@xprezto.com
10. Syed Raza Abbas – ### Manager -- +91 [protected] sabbas@xprezto.com
11. Rajiv Jha – Accountant -- + 91 [protected] rjha@xprezto.com
12. Surendra singh – ssingh@xprezto.com, ssingh@salesrain.com +91 [protected]
Misleading call and absurd language use
The guy named Amar (may be wrong name) called me from this company to offer a long distance calling service at low rates.
When he talked about security deposit, I denied.
He put me through his supervisor Abhishek and he spoke to me.
He tried to convince me for security deposit. First the offer was it shall be adjusted in my monthly bills, then it went to he shall not have the deposit taken off my credit card. When he asked for credit card number and became absurd in conversations, i refused to give it and asked to send the bill by mail/ email. He used absolutely foul language and kept calling back to harras.
I called the company and spoke to the shift manager Rakesh, who denied that anyone called me from their company, which changed to he has no access to the info who could have called me.
He gave his Manager's name as David Dsouza, which I am sure is again wrong. When I was talking to Rakesh, i kept getting calls from different numbers which when dialed said this number is not in service.
In the end,
THIS COMPANY IS A BIG FRAUD. DON'T GIVE YOUR CREDIT CARD OR TAKE THEIR SERVICE. ITS ALL BULL ### MAN!
The guy named Amar (may be wrong name) called me from this company to offer a long distance calling service at low rates.
When he talked about security deposit, I denied.
He put me through his supervisor Abhishek and he spoke to me.
He tried to convince me for security deposit. First the offer was it shall be adjusted in my monthly bills, then it went to he shall not have the deposit taken off my credit card. When he asked for credit card number and became absurd in conversations, i refused to give it and asked to send the bill by mail/ email. He used absolutely foul language and kept calling back to harras.
I called the company and spoke to the shift manager Rakesh, who denied that anyone called me from their company, which changed to he has no access to the info who could have called me.
He gave his Manager's name as David Dsouza, which I am sure is again wrong. When I was talking to Rakesh, i kept getting calls from different numbers which when dialed said this number is not in service.
In the end,
THIS COMPANY IS A BIG FRAUD. DON'T GIVE YOUR CREDIT CARD OR TAKE THEIR SERVICE. ITS ALL BULL ### MAN!
these are some usefull tips...http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html.
Comments Sort by: Date | Rating
27th of Nov, 2012 by khan.agarwals 0 Votes
Following are the responsible persons whom you can contact...
Nuera Telecom / Union Telecom /Lingo Telecom.
The Miami Florida address is a fake and the real addresses are as follow and
these are the real people who run BPO XPREZTO unit of Xprez info solutions Pvt. Ltd. call center from New Delhi India ..a call center of 50 person capacity,
Note : Please do not give your CVV number of CC to them.
1. Parvez Khan – Chairman & President. [protected] / [protected]
Best Tel Communication Inc.
2245 1st Street
Simi Valley, CA [protected]
pk@salesrain.com
pk@xprezto.com
2. Rajeev Agarwal – COO & CEO
Sales Rain, Inc
Floor 22-04, The Peak Tower- Leviste st.,
Salcedo Village, Makati City
Phillipines.
[protected] ( Internet connected to USA )
[protected]
[protected] ( Cell phone).
ragarwal@xprezto.com
ragarwal@salesrain.com
3. Saurabh Agarwal – Vice president
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – C/O Ramesh chandra Agarwal, 75 Garhwali mohalla,
Lalita Park society, Laxminagar, New delhi – 110092 India.
+91 11 [protected]
+91 11 [protected]
+91 [protected]
sagarwal@xprezto.com
4. Vijay Agarwal – CFO
Office address – Xprezto 809 – 810 Roots Tower, plot no 7,
District Centre, Laxminagar, New Delhi 110092. India
Resident address – 2nd Floor, 13 Mausam Vihar, New delhi 110051.
+91 [protected]
vagrawal@xprezto.com
5. Isabel Agarwal W/O Rajeev Agarwal.
Sales Rain Inc.
Regus La Jolla Sunroad Corporate Center
4445 Eastgate Mall Suite 200
San Diego CA 92121
www.salesrain.com
[protected]
6. Ramesh Chandra Agarwal –-- Director.
( Father of Rajeev Agarwal., Saurabh Agarwal & Priya Agarwal )
7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )
8. V. Nair – Manager – vnair@xprezto.com + 91 [protected].
9. Pradosh tyagi - ###. Manager – pradosh@xprezto.com
10. Syed Raza Abbas – ### Manager -- +91 [protected] sabbas@xprezto.com
11. Rajiv Jha – Accountant -- + 91 [protected] rjha@xprezto.com
12. Surendra singh – ssingh@xprezto.com, ssingh@salesrain.com +91 [protected]
6 mins ago by khan.agarwals 0 Votes
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
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Absolutely right. I m also working for Nuear Telecom as a Supervisor from India. I want to reveal all secret of Nuera Telecom. Actually Nuera Telecom is Sister Company of Union Telecom. both are same company doing fraud in USA and Canada. actually both company have same policy same rate same Employee only Access no. and Customer service no. is different. the company is basically from South America Peru Lima. a Vendor whose name is Parwej khan whose contact no is [protected] reside in USA do a fraud sales from India, Philipine, Egypt and some other countries but they don't have any centre in USA and Canada. India Sales Centre Address is (Xrprezto, 8th floor, root tower Laxmi Nagar, Delhi, India Phone no +91-11-[protected]). As company don't have any centre of office in USA and Canada so it is not easy to file complain and sue this company. Because company is very clever running business from other countries. Head office is in Peru Lima. if you check all the callrate are higher after two month and company charge more minute in all the calls. the most important thing is $ 38.95 is not refundable. You can take $ 50 calling card on behalf of your Deposit $ 38.95 when you cancel the service but the call charges are very very high in calling card of $ 50. so beware. all sales are done by sales representive by telling lie and they ask you to say yes yes yes during welcome call after signup just because company need a recorded call where customer says yes to all the condition confirm during welcome call and company keep this recording as proof that customer has accepted the service.,
you can contact Mr. Parvej khan live in USA to track the company and other address I mentioned above to reach this company but very carefully. they all are very clever if they know you are going to sue them they will not tell you anything and will change there number.
Guys, if you don't like Nuera, so go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]
Oh yes, they are big Frauds.
Fraud by Deception
Here is something that all of you should know! THE CUSTOMER SERVICE DEPARTMENT IS PHYSICALLY LOCATED in the PHILIPPINES, NOT IN MIAMI FLORIDA! My girlfriend is Filipina and she also works for this company. She tried to persuade me to do business with this company and told me that the $38.95 is a "security deposit" but if you look on the NuEra Telecom website, it clearly states that this is an "activation fee"
This company has also been fined by the FCC! See the website below:
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
Also look at the following paragraphs from the "Terms and Conditions" page:
""Telecom Relay Charge of up to 7.5% of the monthly usage; T elecom & Administration Fee up to 12.5% of the monthly usage; a Service F ee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra 's service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes. F or details of each charge customers should call NuEra's Customer Service. Customer agrees to a minimum usage fee of 99 cents for accounts billing for opting to receive a paper bill rather than online/automatic billing (eBill). This fee will not apply to Customers who agree to allow NuEra to bill their charges v ia e-Bill. If Customer requests a toll-free number on their account, a monthly recurring fee of 99 cents per toll free number will be charged in addition to usage.""
""All new accounts shall require an activation fee of $38.95 to cover administrative account opening costs and for risk management of any unpaid balances that the Customer might have accrued when stopping the use of NuEra's service.""
""Should the Customer switch away from NuEra after 30 days or NuEra's long distance service prior to using any or the entire $38.95 activation fee, customer shall forfeit such fee to compensate and reimburse NuEra for processing costs, which shall be deemed fully earned by NuEra.""
""Customer further acknowledges that NuEra shall be held harmless from any and all claims, issues and or liability in connection therewith.""
AGAIN! DO NO USE THIS COMPANY'S SERVICES AT ANY COST!
This information is accurate!
The complaint has been investigated and resolved to the customer’s satisfaction.
hey guys .. this is not a fraud company okk ? listen to them what they says, check the website, confirm the rates properly and then take the service and remeber there was a time when those 38.95 dollers were refunded very late .. but now it is refunded quickly...
whie taking service be careful about cf or ncf plan beacase 39 cents connection fee is charged per call in case of cf plan and it is beneficial to all those people only who makes call duration atleast 20 mins otherwise better to take ncf plan ... it is our fault that we dont agree with the rates they are providing, so they start saying heavy discounts ... blah blah..., but we shoul keep in mind that no other compny in the market is providing such a good rate ... it is a very good service .. just take it and use it for 1 month and keep a call detail of you how much time you talk and calculate it every day it will take only 5 seconds of a day ... and you will see in the last is what you are getting a bill which is less than you should get ... ;)
It is a big time SCAM, don't get duped into it
I have been regular customer of NuEra telecom for almost two years with a promise of 1.5 cent/min rate. Connection was not a problem but sales pitch was terrible. They always wanted referral of mostly Dr friends but boy! what a tactic. They did not know I am a seasoned professional so I never gave a dime in advance but when I get the bill, I paid it but then I realized the were charging me over 2.7c/min. When I complain, they always gave me additional minutes but never any credit. They promise something and deliver something else. So I stopped the payment and now they are charging me over $ 38 cancellation/late fees which I refused to pay. I told them if they correct the problem I will pay for the calls I made and done with it but these school kids working as sales/call rep have no idea what to do. I wanted to help them but now I feel sorry. Be careful.
Absolutely right. I m also working for Nuear Telecom as a Supervisor from India. I want to reveal all secret of Nuera Telecom. Actually Nuera Telecom is Sister Company of Union Telecom. both are same company doing fraud in USA and Canada. actually both company have same policy same rate same Employee only Access no. and Customer service no. is different. the company is basically from South America Peru Lima. a Vendor whose name is Parwej khan whose contact no is [protected] reside in USA do a fraud sales from India, Philipine, Egypt and some other countries but they don't have any centre in USA and Canada. India Sales Centre Address is (Xrprezto, 8th floor, root tower Laxmi Nagar, Delhi, India Phone no +91-11-[protected]). As company don't have any centre of office in USA and Canada so it is not easy to file complain and sue this company. Because company is very clever running business from other countries. Head office is in Peru Lima. if you check all the callrate are higher after two month and company charge more minute in all the calls. the most important thing is $ 38.95 is not refundable. You can take $ 50 calling card on behalf of your Deposit $ 38.95 when you cancel the service but the call charges are very very high in calling card of $ 50. so beware. all sales are done by sales representive by telling lie and they ask you to say yes yes yes during welcome call after signup just because company need a recorded call where customer says yes to all the condition confirm during welcome call and company keep this recording as proof that customer has accepted the service.,
against to all bad comment about Nuera telecom
I'M AGAINST TO ALL BAD COMMENTS ABOUT THE SERVICE OF NUERA TELECOM.. FOR ME NUERA TELECOM HAS A GREAT SERVICE AND FRIENDLY CUSTOMER SERVICE REPRESENTATIVE.. I DON'T GET HASSLE WHEN IT COMES ON PAYING MY BILLS BECAUSE THEIR BILLING IS ITEMIZED.. THEY DON'T HAVE ANY HIDDEN CHARGES, BUT THE ONLY THING YOU HAVE TO SETTLE IS THE GST OR GOVERNMENT STATUTORY TAX.. THEY HAVE A LOT OF BENEFITS.. AND HONESTLY, I'M VERY VERY THANKFUL THAT I FOUND THIS PROVIDER BECAUSE IT HELPS ME TO LESSEN MY TELECOMMUNICATION BILLS, UNLIKE WHEN I WAS IN OTHER TELECOM YEAH, THEY DONT HAVE SECURITY DEPOSIT BUT THEN THEY HAVE A LOT OF HIDDEN CHARGES... HERE IN NUERA TELECOM I'M VERY SECURED AND SATISFIED BECAUSE AS PER BETTER BUSINESS BUREAU AND FEDERAL COMMUNICATION COMMISSION: NUERA TELECOM IS A LICENSE TELECOM NOT ONLY IN US, CANADA AND HAWAII BUT WORLD WIDE AND THEY ARE HONEST PROVIDER.. SO TO ALL FOLKS OUT THERE IF YOU ARE LOOKING FOR A GOOD TELECOMMUNICATION SERVICE, I STRONGLY RECOMMEND NUERA TELECOM.. YOU CAN USE THEIR SERVICE ANYTIME AND ANY WHERE.. SO FOLKS DON'T BELIEVE TO ANY SLANDER OR ASPERSION BECAUSE THEY SAY ONE WHO BELIEVES IN GOSSIP HAS NO SELF-DISCIPLINE.
--JUST IGNORE ALL THE BAD PUBLICITY ON THIS COMPLAINT BOARD REGARDING NUERA TELECOM BECAUSE AS PER MY SOURCE, ALL OF THE BAD PUBLICITY IN THIS SITE ARE MADE BY THE ENVIOUS COMPETITOR OF NUERA TELECOM LIKE OWTEL, AIRNEX, TIMES TELECOM, TAWAG PINOY AND OTHER TELECOMMUNICATIONS THAT ARE LOCATED IN THE PHILIPPINES..
The complaint has been investigated and resolved to the customer’s satisfaction.
It means something to consumers who check them before doing business with a company.
Kabooper,
The BBB does not mean anything to a business. Wal-Mart have tons of BBB complaints and still raking in the money.
you must work for this co. I have been harassed by them constantly. When I told them to take my # off their list and stop calling me or I would report them to the better business bureau. the man on the phone told me to F*ck *ff. when I said WHAT?! you called me! he said it again. then hung up. then I kept getting calls back and no one saying anything. Finally they called and I had my husband answer. they then tried to get HIM to sign up. he told them he was calling the Better Business bureau and they pretended they didn't know what that co. is. Please, there is 207 unresolved complaints on the BBB site against this co.
I signed up for the phone service with this company about a year ago which required $35 initial refundable deposit. After few months I cancelled my service and requested to refund the deposit. I have requested that 3 times in the past 7 months. I have been told that the deposit would be processed in a week and a cheque will be sent to my address. I have not received any deposit from them and I am frustrated.
DO NOT DO ANY BUSINESS WITH THEM
They are cheater. Don't enrol into their service. They are Fraud People.
Unsolicited calls on mobile phones
I keep getting these unwanted telemarketing calls on my mobile phone even though I keep telling these guys to take me off the list. So this time I asked the guy for his phone number which he gave as [protected]. He said he was calling from NuEra telecom from Florida, but this area code is from San Diego. I googled the area code as were speaking. So, just for starters, he was lying... I confronted him about the place he was calling from and he pretended not to understand my question. The back ground sound did not even sound from within US. I then moved on to saying that I was on no-call list and then mentioned that I will report to FCC. This got his attention right-away. He apologized and hung up.
The complaint has been investigated and resolved to the customer’s satisfaction.
I realize they were crooks when I asked about their address. I live in Miami, and they were giving an address starting with a PO Box # and added 'Miami Beach Convention Center' - they are very stupid thiefs, to say the least. I have been toying with them for two days now, gave them a bogus credit card #, hanging up on them and said bad signal, . Here is a list of phone #s they've been calling me with : [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] (this one is missing a digit).
NUERA...SHOULD BE PUNISHED FOR THEIR IRRITATING CALLS AND TELLING AND GIVING WRONG INFORMATION.
Oh yeah these people who ever is calling from this number are crooks. They been calling me and asked me to open an phone a/c with them in a very nice rate. I did that believing they are from Florida now when I got my phone bill they are way lot than the deal they gave me. They are bunch of lies and they are not from USA. they were from India. My. Nehura is his name who can't even speak English properly with us. they are cheaters and a very bad people to deal with. Be careful everybody. Do not get a phone crd from any online companies esp this one...
rip off
Worst long distance service providers. False claims about the rates. They will not give you back your deposit!
DO NOT SIGN UP with them, even if they claim your calls will be free!
The complaint has been investigated and resolved to the customer’s satisfaction.
please do not sign up for service you better through your money in dumpster. everything what they say lie .you have to call them many many time but they will not give your money .every time you call you have to tell story from scratch.when you cancel the service.they say its will take 100 business day to get your money beck and that bank check in mail.and who knows after 100 day i still didn't get.
Fraud Company
Fraud company. They called me up saying they had an unlimited India calling plan for 25$ a month and a 40$ deposit fee. I asked them sometimes companies say their plan is unlimited when in truth they are all limited..is that the same with you. Their sales person Ria assured me that the plan is unlimited and I dont have to worry about minutes.
After spending almost 70$ I ran out of minutes in the first 10 days in the so called unlimited plan! When I called their support they said "Sir we call the plan unlimited but you just get like 1000 minutes and then you can pay 20$ more to get more.. Lyin bunch of scums I disconnected the service and I hope I get my 40$ back atleast
The complaint has been investigated and resolved to the customer’s satisfaction.
They called us and gave us a service. We were asked to give a $40 security deposit. We were not satisfied because the prices were higher then what we were told. We disconnected the service and asked for our security deposit back but we have yet to receive our money back. We disconnected the service this June and they keep on increasing the date we will get the money back. First it was 45 days and then after 15 and so on...
This Company is full of LIES. They told me that no monthly fees will be charged and they they took my credit card number for billing. They cahrged $35 in activation fee on my credit card. Then they said the fee will be refunded after 2 month service. But I keep calling and they changed their rule. I cancelled the bill from my credit card and ask them to send my final bill. For 3 weeks everyday one of the agents keep calling me for payment and I keep telling them to send bill. I think these agent can talk little Eenglish but does not understand a word of Eenglish. They anoyed me for 3 weeks to send my bill through my email. I paid my bill and ask them to cancell my service. After one month I called back for service charge refund, and I was told it is not possible as service is still active. Now I am so angry I want to sue this company.
ALL INDIANS SUCKS ... OPENING SUCH A FRAUD COMPANY AND TELLING PEOPLE THEY ARE BASED IN USA. WE DON'T HAVE THOSE KIND OF CHEAP CUSTOMER SERVICES YOU SILLY INDIANS. FIRST LEARN HOT TO COMMUNICATE WITH CUSTOMER AND THEN THINK TWICE OH NO 100 TIMES BEFORE SAYING YOU GUYAS ARE IN USA. ITS A SHAME FOR ALL INDIANS HOW YOU GUYS ARE CHEATING AND RIPPING OTHER FELLOW IN DEVELOP COUNTRIES. SHAME ON YOU GUYS...SHAME
i need my refund of 38 candian dollars pls.
im asking for the nu era telecom i need my refund almost a 3 months you didnt send my refund money, pls i need to claim my refund cost of 39 dollars
i totally agree with you, this company i full of lies
Guys, if you don't like Nuera, so go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]
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NuEra Telecom Contacts
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NuEra Telecom phone numbers+1 (877) 686-7484+1 (877) 686-7484Click up if you have successfully reached NuEra Telecom by calling +1 (877) 686-7484 phone number 0 0 users reported that they have successfully reached NuEra Telecom by calling +1 (877) 686-7484 phone number Click down if you have unsuccessfully reached NuEra Telecom by calling +1 (877) 686-7484 phone number 0 0 users reported that they have UNsuccessfully reached NuEra Telecom by calling +1 (877) 686-7484 phone numberSales+1 (800) 930-0306+1 (800) 930-0306Click up if you have successfully reached NuEra Telecom by calling +1 (800) 930-0306 phone number 0 0 users reported that they have successfully reached NuEra Telecom by calling +1 (800) 930-0306 phone number Click down if you have unsuccessfully reached NuEra Telecom by calling +1 (800) 930-0306 phone number 0 0 users reported that they have UNsuccessfully reached NuEra Telecom by calling +1 (800) 930-0306 phone numberCustomer Service+1 (800) 761-5704+1 (800) 761-5704Click up if you have successfully reached NuEra Telecom by calling +1 (800) 761-5704 phone number 0 0 users reported that they have successfully reached NuEra Telecom by calling +1 (800) 761-5704 phone number Click down if you have unsuccessfully reached NuEra Telecom by calling +1 (800) 761-5704 phone number 0 0 users reported that they have UNsuccessfully reached NuEra Telecom by calling +1 (800) 761-5704 phone number+1 (800) 761-5708+1 (800) 761-5708Click up if you have successfully reached NuEra Telecom by calling +1 (800) 761-5708 phone number 0 0 users reported that they have successfully reached NuEra Telecom by calling +1 (800) 761-5708 phone number Click down if you have unsuccessfully reached NuEra Telecom by calling +1 (800) 761-5708 phone number 0 0 users reported that they have UNsuccessfully reached NuEra Telecom by calling +1 (800) 761-5708 phone numberCustomer Service (Spanish
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NuEra Telecom emailscustomerservices@nueratelecom.net100%Confidence score: 100%Support
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NuEra Telecom address1680 Meridian Ave., Suite 402, Miami Beach, Florida, 33139, United States
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