Oasis Windows (Canada)’s earns a 1.1-star rating from 15 reviews, showing that the majority of homeowners are dissatisfied with their new windows and installation service.
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Oasis Windows (Canada) Inc
Oasis Windows (Canada) Inc. is not good. Their customer service is terrible. They don't do warranty work for a long time. They make you frustrated so you give up on warranty requests. Their windows are not good quality. Keep your invoice and receipt if you want to get a warranty done. Your windows will leak and fail.
I used Oasis Windows for all my windows in 2004 renovation
I used Oasis Windows for all my windows in 2004 renovation. Now, the seals on the double panes are breaking down and there's mold growing between the panes in three of them. The 8' door slider has mold growing between the panes where hand/finger prints are. The glass wasn't cleaned properly before constructing the double panes, and this wasn't seen until years later when the growth began to appear. This is just bad work. I had an email exchange with someone in the office, but there was no resolution. They told me to go to another company to have them look at the windows that have failed. Very poor customer service. Avoid at all cost!
Don't buy from Oasis Windows
Don't buy from Oasis Windows. They never send products on time. They promised to deliver on Dec 7, but delayed to Dec 17. They asked me to pay the remaining balance, promising to deliver all products to my house. After I paid, they said they couldn't send all products, only partial products with some damage. They promised to deliver the replacement product on Dec 20, but they didn't. I called them on Dec 22, and they said they didn't order the replacement product until I called them that day. I need to wait another 2-3 weeks. Don't buy from this company. They're not reliable.
This company is the worst to use
This company is the worst to use. We bought a new house and Oasis put in a door. The door broke in the first year and we've been going back and forth with the company for almost 4 years. They say they'll call you back but they don't. They now say that the model is old and they can't get the part, even though they've had years to find it. We've called regularly but it's impossible to get them to come and fix the door. We now have a beautiful door that doesn't work. They should be responsible to make sure that the doors they install work for longer than a year and fix the problems right away. Don't use this company.
I called Oasis Windows 'cause I had a problem with my kitchen window from 2004 and their website says it's covered for 20 years
I called Oasis Windows 'cause I had a problem with my kitchen window from 2004 and their website says it's covered for 20 years. They said it was covered and gave me a number to call. When I called, they said only new glass was covered for 20 years and mine was only 10 years. I asked when this changed, but they couldn't tell me. I emailed back and told them the website never mentioned this and asked if they would stand by their product. They asked for the measurement of the window and my address, then said they would give me a discount but I would have to pay for the technician and the glass. Why didn't they mention this before asking for my info? I thought it was covered 'cause their website said the seal was covered for 20 years without any mention of dates. They said it would cost me and if it had problems later, it would be covered for 20 years. I just wanted the glass and could have installed it myself. I would have even picked it up if they offered free glass. I wouldn't recommend this company right now.
Sept. 30, 2022, I emailed Gurgeet N**** about my mobile home windows from Oasis Windows (Canada) Inc
Sept. 30, 2022, I emailed Gurgeet N about my mobile home windows from Oasis Windows (Canada) Inc. Got them installed in 2013, but now the lower white plastic locking piece fell off. I asked if they could replace it, but the receptionist *** was not nice and said to send a photo. ***. Then, I had to make several calls and emails, but no one helped me. ***. I even sent a copy of my paid invoices with the 20-year warranty, but they still didn't reply. When I asked for the Manager, Jasmin, the receptionist hung up. She speaks very poor English. *** The window lock broken off makes the living room look junky. Would like the warranty honored.
Oasis Windows (Canada) Complaints 9
I gave Oasis Windows $529.54 for 2 windows on Oct 5, 2020
I gave Oasis Windows $529.54 for 2 windows on Oct 5, 2020. They said it would be ready in 2 days, so I said cool. I called a bunch of times and Jeff didn't know when they'd be ready. On Nov 5, 2020 Jeff said he'd give me my money back. I got 2 windows from *** and put them in to finish my job. It's Nov 19, 2020 and I still haven't got my money back.
They messed up my house real bad, both inside and outside
They messed up my house real bad, both inside and outside. I've been calling them a lot, but they don't fix anything. They're not doing their job right. I even told them I want half my money back so I can hire someone else. We might have to go to court because of this. It's not cool for a business to treat their customers like this.
We got Oasis Windows to do our windows when we made our new house in 2017
We got Oasis Windows to do our windows when we made our new house in 2017. We paid $17,082 for it. Oasis Windows gave us windows, but 8 windows were the wrong color. We talked to the company to change the 8 window glass for more than three years. Finally, 2 of the 8 window glass were changed on January 11, 2022, but the other 6 window glass were not changed because of bad weather. They told me that if I called when the weather was good, it would take only 3 days for the company to set up an appointment. I called and emailed Oasis Windows many times for one and a half months, but the company has not set up an appointment for me. I don't know what's wrong with this company. We would really appreciate it if your organization could help us get Oasis Windows to change the other 6 window glass. Oasis Windows tel #: [protected] -
Is Oasis Windows (Canada) Legit?
Oasis Windows (Canada) earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Oasis Windows (Canada). The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for oasiswindows.com can be seen as a positive aspect for Oasis Windows (Canada) as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Oasis Windows (Canada)'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Oasiswindows.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Oasis Windows (Canada) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Oasiswindows.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The oasiswindows.com may offer a niche product or service that is only of interest to a smaller audience.
Oasis Windows gave us a quote for replacing lots of windows in our strata units
Oasis Windows gave us a quote for replacing lots of windows in our strata units. We said yes and gave them $14,289.07 (half the quote) as a deposit. They were supposed to come and measure everything on March 6 at 10am, but they didn't show up. I called them a bunch of times that day and they kept saying they were coming, but they never did. On March 9 our strata manager asked for our money back, but we still haven't gotten it back as of May 12. We're a small group and we can't do the project without that money. We want our money back.
I bought my crib back in 2005 and it came with a warranty that said the windows were good for 20 years
I bought my crib back in 2005 and it came with a warranty that said the windows were good for 20 years. But now, a bunch of my windows are all messed up with moisture between the panes and it looks super gross. I tried to get in touch with the company but they ain't hit me back even though I left a bunch of messages. It's been like this for a hot minute, but my wife finally said enough is enough and told me that one of our neighbors had the same problem and got it fixed by Oasis. My wife tried to get them to help us out too, but they gave her the runaround.
We got all the windows for our new crib in 2012 from Oasis Windows
We got all the windows for our new crib in 2012 from Oasis Windows. But in 2020, I had to hit them up because the paint on some of the outside windows was peeling off. They said the paint was under their 10-year warranty and agreed to repaint the windows. But from July to Oct. 2021, we had a lot of phone calls and emails with Oasis Windows. They kept saying they'd repaint the windows, but nothing happened. In summer 2020, they said they'd hire a painter to do the job. But when 2020 ended, I started bugging them again in Feb. 2021, thinking they'd finish the job by spring or summer. They made a lot of promises (dates and times) about when they'd come to fix the windows in 2021, but they still haven't done it. I haven't heard from them since early Oct. 2021, when I asked for the paint and $800 (cost for painter).
sing to deliver the door soon
sing to deliver the door soon. Finally, on October 5th, the door was installed. Although the door looks good, the delay and lack of communication from Oasis Windows was frustrating. I would recommend them for their product, but their customer service needs improvement.
I bought a patio door from Oasis on August 14 for $1663.89
I bought a patio door from Oasis on August 14 for $1663.89. It was supposed to come with a key lock, foot lock, and screen door, but only the patio door arrived. After many calls, I finally got the key lock and foot lock, but it took 8 months to get the foot lock and I still haven't received the screen door. I've been calling every day for the past few weeks, but all I get is excuses like "they'll come this week" or "they're in a meeting". Oasis has an A+ rating with ComplaintsBoard.com, but my experience and other *** reviews don't match up. Do they even check the companies they rate? I hope they'll investigate before giving such high ratings. Can someone help me resolve this? Thanks.
I bought a house in the summer with Oasis Window's windows
I bought a house in the summer with Oasis Window's windows. It's been raining a lot lately and two of the windows are letting water in. The inside window sills are soaked. The strata maintenance people tried to fix it with caulk, but it didn't work. They said it's probably the windows or the installation. We found out that the windows were installed in 2009/10. Our neighbor also had Oasis install their windows and they had to call them back a few times to fix leaks. I talked to the salesperson who said they used to honor warranties and fix installations. But now, I can't get a hold of anyone at Oasis. I've been trying for a week or two and only talked to the service person once. The receptionist keeps saying she's passing on my messages, but no one is responding. I sent them pictures and addresses, but still no response. The rain is causing more damage and time is running out.
About Oasis Windows (Canada)
One of the key features that sets Oasis Windows apart from its competitors is its extensive selection of products. Whether you're looking for vinyl windows, aluminum windows, or energy-efficient options, the company has a wide range of options to choose from. Additionally, Oasis Windows offers a variety of door styles, including entry doors, patio doors, and French doors, all of which are designed to enhance the beauty and functionality of your home.
In addition to its impressive product selection, Oasis Windows is also known for its exceptional customer service. The company's team of experts is dedicated to helping customers find the perfect windows and doors for their homes, and they are always available to answer questions and provide guidance throughout the selection and installation process.
Another key advantage of working with Oasis Windows is the company's commitment to quality. All of the products offered by the company are manufactured using the highest-quality materials and are designed to meet or exceed industry standards for durability and performance. This means that customers can trust that their new windows and doors will provide reliable performance and long-lasting beauty for years to come.
Overall, Oasis Windows is a top choice for anyone in Canada who is looking for high-quality windows and doors. With its extensive selection of products, exceptional customer service, and commitment to quality, the company is well-positioned to meet the needs of homeowners throughout the country.
Overview of Oasis Windows (Canada) complaint handling
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Oasis Windows (Canada) Contacts
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Oasis Windows (Canada) phone numbers+1 (604) 597-5033+1 (604) 597-5033Click up if you have successfully reached Oasis Windows (Canada) by calling +1 (604) 597-5033 phone number 0 0 users reported that they have successfully reached Oasis Windows (Canada) by calling +1 (604) 597-5033 phone number Click down if you have unsuccessfully reached Oasis Windows (Canada) by calling +1 (604) 597-5033 phone number 0 0 users reported that they have UNsuccessfully reached Oasis Windows (Canada) by calling +1 (604) 597-5033 phone number
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Oasis Windows (Canada) emailsgurjeet@oasiswindows.com94%Confidence score: 94%Salesamar@oasiswindows.com93%Confidence score: 93%Salesinfo@oasiswindows.com90%Confidence score: 90%Support
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Oasis Windows (Canada) address19025 52 Ave, Surrey, British Columbia, V3S 8E5, Canada
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Oasis Windows (Canada) social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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