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OkCupid Complaints 99

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M
8:49 pm EDT

OkCupid konto irrtümlich gesperrt

Molli7thecat irrtümlich gesperrt.bitte wieder aktivieren!sollte mich heue wieder bei okcupid einloggen aber das wurde versehentlich gesperrt.ich habe nicht vertragswidrig gehandelt sondern ich würde von einem abgewiesenen user gemeldet!bitte beheben sie mein Problem .ich möchte mich gerne wieder einloggen!
Ich hoffe mein Anliegen wird verarbeitet.
Mit freundlichen grüßen
J.kasper

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L
8:05 am EDT

OkCupid assistance with recovery of a conversation

To whom it may concern I am very upset of non communcation passed the time I was advised by a rep that a Technician was going to call this morning at 8 am to assist me with a conversation recovery. I spoke with this rep at 11:47 am, I was not near a computer after he took my required information so he arranged for a Technician to call me at 8 am this morning. Now after 9 am I still have not heard, and tried to call the number I spoke with the rep and kept being put on hold by pre recorded music. I am very upset.

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J
9:51 am EDT

OkCupid messaging

My messages are not going through and im not receiving any. i know that they are not going through bc i was messaging someone and in the middle of the convo he just stopped writing back. i tried to message a few other people bc i thought i just bored him but nobody got my messages either. i think okc set a message limit on my profile but how do i get it working again? do i just have to wait or do i call someone?

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J
7:20 pm EDT

OkCupid complaint

My account has been suspended and I'd like to know why my account has been suspended and I'd like to know why my account has been suspended and I'd like to know why my accountant spend suspended and I like to know why you say if I think that's an error to contact you you say if that's an error to contact you I'm only repeating this because this says it needs 350 letters or it's not going to get the complaint to go to you and I'm not looking to complain I'm just looking to get feedback but I can't find another place in this application to do that because it's really hard to get into once you've been locked out maybe someone should modify that make it easier to contact the human yeah yeah yeah. sorry for no grammar or punctuation this is talk to text and it doesn't work so well

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8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid billing problem hikingbuddy48

I have two problems:
1) I had definitely canceled my subscription and i had definitely telephoned the company and confirmed that my subscription was canceled in advance.
2)I was also told if I canceled the subscription and if I decided to renew I would not be billed at my old rate of $3.99. I said that is ok I definitely want
my subscription canceled. I am not renewing.
So what happened? The person canceled my subscription and then she renewed me at a completely different rate, 6 X my rate!
I definitely felt the person who I was speaking to was not understanding my English but she and I repeated several times that I was not renewing and I would not be billed after my 6 month period. I think she must have mixed up an account or some error happened because of such a busy environment.
It is not fair when I was promised that my subscription was cancelled.
I have been a very strong okcupid participant and i have informed your company of many scammers for years. I also have referred many people to your site for years. I have always had a very good experience with okcupid until now.
I was billed $23.70 per month and I was given less than 24 hours notice that this would occur and that it would occur for a 6 month time frame. I only this week found the old email that went against everything i had been promised which was the $3.99 per month rate and the cancellation of my subscription. I cannot understand how the subscription went from cancelled in May 2017, to resubscribe. I personally did not do this and I have nobody here who touches my computer. My understanding is something happened on your end because I definitely cancelled my subscription by telephone in May 2017 . I did not know how to cancel it on the website so I did this by telephone.

I am requesting a refund for the amount that I was billed at which is $23.70 X 6 months. If you are unwilling to do this then I am requesting my rate which was promised to me should I resubscribe of $3.99 which is $4 X 6 = $24 so I was billed $142.20 and I wam willing to only pay $24 for 6 months so I am asking for either a $142.20 refund or $118.20 refund. in which case I would be paying the $3.99 rate X 6 months and i would stay on A list.
Please correct this terrible problem.

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L
6:00 pm EDT

OkCupid blocked for no reason - lynn.[protected]@gmail.com

account has been blocked for supposedly violating terms of service. That is false. My profile bio & pictures don't break any rules. All pictures are of me. No nude or explicits, don't advertise & aren't offensive. I've never harassed or sent inappropriate, or threatning messages of any kind nor have I insulted or used profane language towards anybody. So, why was my account cancelled?
I was blocked after a user started asking if I like certain sexual things. I responded "It was nice talking to you but eh no thanks!" Next thing I know my account has been shut down.

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WonderfulMan
US
Nov 22, 2017 9:22 am EST

I had the same issue with them in the past. Their customer support and response time in general suck big times.

I tried to upgrade my membership and it kept telling "we were unable to charge your card, please try PayPal". That's total [censor]! My card is valid.

They don't even have a phone number to reach their support. I had to contact them via a support ticket...but they never respond!

What a [censor] dating company!

C
C
Cap Co
US
Sep 19, 2017 6:03 pm EDT

I took hours on OKC to set up my first ever account with a dating service. Two days later I can no longer log in. No reason given. Five messages to their support have so far gone ignored.
I have only set up the account. I have not even interacted with a single person so why am I blocked?
The way I see it, two photos and a psychological profile have been stolen from me.
How do I know what they may now be doing with that data?

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E
11:54 am EDT

OkCupid technical issues with the account and 0 response from the site support

since August 10 my messages were stopped go out, i have checked it with a couple contacts via the prone - they confirmed that have not received messages i have sent them. I have submitted 3 emails with explanation of this technical problem but didn't have any response. My account still doesn't work, for some reason it looks like frozen - and i have no idea what has happened and no respond from the company either. I have provided my email to them and was trying to contact the site, including the phone but without any result. But this technical cost me a lost of potential nice contacts.

Please, may be you be able to obtain any explanation and resolution of this problem.
Elena Khodina
[protected]@gmail.com

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J
Jasmine Hammer
US
Sep 07, 2017 9:55 am EDT

this happened to me too starting on monday. i think its the message limits or maybe its something else. i would like to know if it got fixed or what you did to fix it. thank you.

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R
3:20 am EDT

OkCupid okcupid dating site

Please help me block or get rid of this one guy his handle is 43 from Florida, Panama City Beach calls himself Matt pcb he is texting me inappropriate words and I can't get rid of him. He has 2 photos which is misleading the 1st one is a picture is of a man that is quite nice looking and appears super cool and actually looks in his 20's and written on the photo it says "Just a trolling". At first it appears to have only that one picture but the 2 picture
Looks like a ungly dirty old 50 something and he looks disshelved. Please help me get rid of this troll.

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K
4:49 pm EDT

OkCupid fake account

There is an account on OkCupid called Kittyxsweets which is IMPERSONATING me by using my pictures and my profile to talk to people. It also links my personal facebook account to it so I have been recieveing a lot of hate for no reason. This persons intentions are very obviously malicious and intended to cause harm. I'm implore you to please take down the profile before it causes more unintended damage. I have reported this to the OkCupid Review committee already but in case my report was overlooked, im trying all my options. Thanks

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M
8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid a scammer named valentine manley of terre haute indiana

This scammer has scammed me out of $28, 000. I thought he was real. Stupid Me! If there was a way I could put his pik here I would so all the women know!' Gonna talk with the FBI. He says he's from Indiana, his Facebook says the same. I researched him, his hometown, and the college here supposedly graduated from. NOTHING! I almost lost my car and my house because I believed him. In debt up to my eyeballs of credit cards that I took cash from to send to him for excuse after excuse. I have numbered, addresses, and names of all his crew. Even the name of the receiver in Nigeria that received my money.This guy Valentine is 45 and supposedly in Malaysia.

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B
11:27 am EDT

OkCupid a list account

I have been denied access toy account, username: bobbyloose, allegedly due to "technical problems" for over a week during which my account was renewed via payment by Apple Pay. I am a retired attorney and have no better use of my time currently than to file an enforcement action against OkCupid in appropriated regulatory agencies or Federal District Court ... or the like.

My name is Robert Eisen
Address: 7340 Hampton Boulevard
B3
Norfolk, VA 23505
Phone: [protected]

Thank you.

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C
6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid moderator [protected]@okcupid.com

Was he the final say so in this ? Is he the boss? He takes down my profile because he cannot keep up with the scammers I have been reporting to him? talk about a defeatist attitude.
I really would like my account reinstated and for an apology from Sav...whoever he is!
I have been on this site 3 years, and have never had such an issue before. There is always the first time, admittedly, but just because OKCupid cannot monitor the users on their website, they cannot subject legitimate users, abiding by its rules, to their own personal vendettas

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A
8:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid profile should be taken down!

Profile name: pasher3776 This man is a professional con artist. His REAL name is Phillip Demetrius Reynolds and he was in prison in MI for 10+ years for breaking and entering. Now he uses OKC to scam single women out of their money, takes credit cards, etc. He is NOT a lawyer, he does NOT coach football! He is now working out of the Douglasville, GA area but he took $$$ from several women in TN and MI. OKC should take his profile down because otherwise you are supporting his criminal activity. He actually doesn't even control the profile, his associate writes to women and feeds him the info. and sends him out on dates. It's a crime ring! Below is his mugshot from 2009 arrest but if you search his real name several mugshots come up. Does OKC want the reputation of being the site for criminals and con artists?

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8:15 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OkCupid someone created my fake account on okc

Hi guys sheetal ghevande here.
Someone creating my fake profile on okc
And they mention my personal no on that account I got a many call now getting irritating
Please close my account
Full name : sheetal ghevande
Email id: sheetal.[protected]@gmail.com
Contact no : [protected], [protected]
Please help me out of from this situation.
Please close that account

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fake account

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N
11:14 pm EDT

OkCupid scammer - male member

There is an OKC member who I believe is a scammer. He calls himself Patrick Stewart; his email is: [protected]@gmail.com.

This man states he is a widow and an oil merchant, so not available to meet. Asks to switch to personal email, within a few OKC messages. Professes his love even though you have never met; says he can't wait to meet; all stuff that raises red flags.

Within six weeks this man, Patrick Stewart, sends me an email saying he was in danger and needs help getting money. A part of the email's text is below:

"I had to run into for my life, I have lost everything including my documents. For fear of being kidnapped I have been given refuge by a local Christian family, the they plan to help me cross the border so I can escape. I don't have any funds on me to enable me make this escape. I want you to help me receive my payment of 2, 000, 000 dollars on my behalf from a company in Dubai i sold oil to. so you can send me some to me by PayPal for my escape from here. I have nobody to turn to. Communications is basically lost here, they attacked a hotel I actually slept there yesterday, lot of foreigners are injured. I believe in you to assist me."

Clearly a scammer. Please be warned.

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Update by NoFoolforYou
Jun 04, 2017 12:27 am EDT

Scammer on OKC - "John Davis".

A profile on OKC was made by a person calling himself "John Davis" and stating he lived in Weston, MA. John Davis wanted to immediately switch to personal email, stating he was too busy and getting too many messages to use OKC. His personal email that he gave me was: "mrdavis2311@gmail.com". He also gave me his cell phone number: [protected] . He professed his love and strong desire to find the right women and meet when he returned from overseas work in the oil merchant field.

I emailed John Davis telling him "there is no record of you owning a condo in Weston, and the phone number you gave shows up as a land line in Plainville NJ." I also told him I was going to report him as a scammer. He has not responded; and seems to have retired his current OKC profile.

Don't be fooled thought. I am sure he will be back. Be careful and be smart, while enjoying the online meeting world.

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jjlep
US
Aug 19, 2017 11:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Patrick Steward is a scammer. After talking to him for a month, he asked me to send him money for a business deal, that he make a mistake on the cost, which I did not do. He used the email patrickceo921@gmail.com, said he was a widow with a daughter and grandaughter. And when I would not send him the money he requested, he tried to get me to send money to his daughter for living expense. And when I again refused he stopped contacting me. Had no phone contac, or video chat. Just e-mails and directed me from the ok cupid site in a matter of day...

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T
6:08 pm EDT

OkCupid overseas man/woman... con artist...

A person by the name of Lee Josh Brian or username Godsdeal. He convinced me that he wanted love and it was almost instantaniously. He said he was enlisted in the army, was the father of a 10 year old daughter, stationed in Afghanistan and spoke of love and commitment. Then, he casually asked for money, which I did not have at the time. So no funds were exchanged. Then two weeks passed and he asked me for money again. I started investigating his credentials a dflu d that this is a common scam. So, I have yet to contact the police but intend to. I just thought maybe it's something you all need to investigate.
I can be reached at [protected]@yahoo.com.
Thank you,
Tara L. Segerstrom

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A
9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid im having a problem with my messages. they aren't going, through I cant receive messages

I'm having a problem with my messages. They aren't going through, I cant receive messages, it was ok till two days ago on 13.04.2017 but now its not working my messages rent getting through and I cant even receive messages. I tried to open a new account but I cant.. I sent a message to the support team but still i'm having the same problem.
Can someone please help me

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T
1:31 pm EDT

OkCupid non response on "suspended" account

I was on OK cupid for about 2 days. All of a sudden my account is suspended. I have sent 2 mails via the feedback form and have received absolutely no feedback. This is the absolute worst site. on top of it all, I have read through their terms and conditions and I have done absolutely nothing wrong. the worst site in the world. worst customer service. At least tinder response.

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Pkovalski
US
Aug 28, 2018 8:24 pm EDT

OMG, ME TOO! I have been using the site for over 10 years. I am also a paying member. All of a sudden I'm suspended and there's no e-mail saying WHY? I contacted them twice and they haven't written back.

S
S
Scott LaForce
US
Aug 16, 2018 1:09 pm EDT

Same here! It's infuriating because we trust these sites with our intimate details and photos and they're allowed to just suddenly kick us off.. gives the sense that they're stealing our info and locking us out of it! It should be illegal. I, for one, will never use a dating site again... done with all social networking websites that collect my personal information. They're way too powerful and way too sketchy in the ways that they treat users. Not to mention, WAY TOO RICH!

O
O
OKcupidsucksmore
US
Aug 28, 2017 12:28 am EDT

Same problem; I haven't even sent any messages or replied to any post! I just liked and bookmarked a few profiles and answered about 300 questions of them on different topics; nothing on my profile was offensive in no possible way. But I'm banned for some unimaginable reason! It's really disrespectful that they don't even explain the reason for banning you. We need an alternative to this ------ site.

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I
8:06 am EDT

OkCupid just a bunch of scammers!

I was cheated and no one from OkCupid offered me help.
I met a lady on OkCupid and I really thought that she was real, she sent me many pictures and told that she liked me. I sent her gifts and few times I even sent her money. One day she told me that she wanted to come to my country but she did not have money and flight was very expensive. So I sent some money.
She did not arrive and I even went to the airport to meet her! Then she said that she had some family problems and that was the reason she missed her flight.
Then she simply stopper replying and when I finally realized that my love was a liar and scammer I contacted OkCupid support and asked for help. Instead of helping me they blocked my account! That tells a lot, I think site owner and these thieves are working together. I don't see any other explanation. Avoid!

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N
9:27 am EST

OkCupid unethical behavior

I am an old member. I was once on your dating site. I had to get my email changed and phone number changed because of one of your members. He go by the profile Ayapi who is 51 years of age, and he's located in Sydney, Australia. He has been on your site since 2015. That's when I was on there. My name is Nakesia Saulsberry. He would ask me for sexual favors, wanted me to send him naked pictures, come visit him. He would ask for money, and was quite verbally abusive. I had to change my cell phone number a month ago and my email because he was harassing me. He would call and message me wanting me to send him naked videos of me. He would send me sexual messages. If I didn't want him, then he would call me nasty names. Yet, he is still on your site. Another woman or two complained about him. He has a site with young girls naked and young women. He has a sex website. The man is a lunatic. I don't think those pictures are really him. He has naked pictures on your site. He's not the only one. I went out with 3 guys on your site that were from out of prison from stealing lots of money from elderly people and one almost scammed me out of money. You all are not trying to protect your members at all. That is why I left your site. It is filled with dangerous men and perhaps women too

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About OkCupid

Screenshot OkCupid
OkCupid is an online dating platform that operates primarily through its website, www.okcupid.com, and also offers a mobile app for user convenience. The service is designed to help individuals find potential partners by using a unique algorithm that matches users based on their answers to various questions about their interests, preferences, and values.

Upon signing up, users are prompted to complete a questionnaire that OkCupid uses to generate match percentages with other users. These percentages indicate the likelihood of compatibility between members, aiming to facilitate meaningful connections. Users can browse profiles, send messages, and arrange dates with other members.

The platform offers a range of features, including the ability to see who has liked your profile, search filters to narrow down potential matches, and a messaging system that allows for communication between users. OkCupid also provides users with the option to customize their profiles extensively, giving them the opportunity to express themselves and highlight aspects of their personality and lifestyle.

OkCupid operates on a freemium model, offering a basic set of services for free while charging for premium features through subscription plans. These premium services include seeing who has read your messages, viewing your profile's likes without having to like them back, and advanced search filters.

The platform is inclusive, catering to a diverse user base with a variety of orientations and gender identities. OkCupid emphasizes the importance of individuality and encourages users to be open and honest in their search for connections. It is known for its data-driven approach to matchmaking and its commitment to adapting its algorithms and features to enhance user experience and increase the chances of finding a compatible match.
How to file a complaint about OkCupid?

Here is the guide on how to file a complaint or review about OkCupid on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OkCupid in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OkCupid. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about OkCupid on ComplaintsBoard.com. Remember to use simple language and provide comprehensive guidance.

Overview of OkCupid complaint handling

OkCupid reviews first appeared on Complaints Board on Jan 20, 2010. The latest review A Mix of Experiences: Unveiling the Real OkCupid was posted on Mar 7, 2024. The latest complaint information was resolved on Feb 06, 2018. OkCupid has an average consumer rating of 2 stars from 669 reviews. OkCupid has resolved 14 complaints.
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  1. OkCupid Contacts

  2. OkCupid phone numbers
    +1 (646) 216-8762
    +1 (646) 216-8762
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  3. OkCupid emails
  4. OkCupid address
    39 W 14th St Ste 502, New York, New York, 10011-7403, United States
  5. OkCupid social media
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    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
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