Onbe’s earns a 3.0-star rating from 20 reviews, showing that the majority of clients are somewhat satisfied with payment solutions.
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Frausters
They operate from business registered in Gibraltar. So hopefully the FSA will deal with this company or at least revoke their license.
I am looking to start a class action against this company and the 7 we have found so far that are linked to them.
I will be posting all addresses of all companies and directors as per companies house soon if this doesn't get resolved to my satisfaction.
Recommendation: If you business offers anything via this company simple tell them you can't as to will lose your money.
This matter has been resolved
Onbe - Fraud
This company is a scam based company. They have multiple companies as directors, obviously to help hide stolen money. Your money. They have hidden expiry dates in tiny writing on the very bottom of the email. Cash does not expire. I don't expect my money back, actually it was a little 4 year olds money, money they need more than ever after terrible flood...
Read full review of OnbeI wish we could leave zero stars
I wish we could leave zero stars. I had a gift card from my company with $635.25 remaining on it. Like everyone else, I discovered that it expired in 7 months, instead of an expected 12 months or 5 years or NEVER. What card expires in 7 months?! I contacted the company Prepaid *** Solutions and they didn't even try. They just said there was nothing they could do. What a ridiculous crock of lies. As far as I'm concerned they stole $635.25 from me. Fraud. Shame on them."
This company issued a $10 prepaid solution card (virtual) for some simple survey things, and much to my dismay , my complaint is similar to many others. I activated it attempted to use it, and the payment was repeatedly declined. *** isn't really important to them either.
I used prepaid cards from different companies most of the time, but this time I used them when I received a $100 gift card. It expired within months, which is an insanely short timeline. I was expecting to have at least a year like most gift cards. It's been a few months just shy of a year when I got the gift card. I called and they said there was nothing they could do. This company just feels scummy.
Worst Prepaid *** Ever Apparently Onbe is a shell company for a terrible sham of a prepaid card company called Prepaid Digital Solutions. Their card expired after only 6 months (shorter than any other card I have ever seen), and they refused to reissue a new card after talking/waiting on hold for an hour with their answering service in *** (yes, they are using people in a third-world country to do their dirty work... shameful). Be careful when accepting any refund (in this case from Sure Smile) that you don't get scammed with one of these cards. I would get them a zero star rating if that were possible.
I earned a $200 bonus gift card awhile ago with a very short expiration period
I earned a $200 bonus gift card awhile ago with a very short expiration period. I had no end of issues with this company, being locked out of my account numerous times, the card not working for a purchase, and then the balance on the card expired and I had to submit paperwork and pay a fee (I thought it was $15) to reinstate my balance! Every time I called it was a struggle to get anything fixed and now I have been trying to log onto the website for 2 days and cannot access it, keeps coming up unable. What is going on here?
I wish we could leave zero stars. I had a gift card from my company with $635.25 remaining on it. Like everyone else, I discovered that it expired in 7 months, instead of an expected 12 months or 5 years or NEVER. What card expires in 7 months?! I contacted the company Prepaid *** Solutions and they didn't even try. They just said there was nothing they could do. What a ridiculous crock of lies. As far as I'm concerned they stole $635.25 from me. Fraud. Shame on them."
They are licensed in Gibraltar. Report to fsc there. Also buddy your local government fraud office.
I received a 125.00 reward card from a survey I did with *** I called to ask some questions and the customer service reps are rude and totally unprofessional I was speaking to one rep and she said "I can't hear you" so I had to yell in the phone that is so rude of reps to tell you they can't hear you I think its the reps that are hard of hearing I get so tried of these reps telling you they can't hear you give me a break if you can't hear someone turn up the volume on your headset after reading all these reviews about this company I will never deal with this company again!
CARDHOLDER SERVICES website www.prepaidcardstatus.com *** Gift Card)P.O. *** My car was in a *** lost my card that night removing everything from my car before the wrecker came. It took almost 2 months for the car repairs. I found the card which was stuck to another card, but it was expired. I knew that they expire but I didn't realize that much time had passed. I called for a replacement by the number on another *** gift *** was told that there was a *** fee to replace it. No fee waiver but a hand full of attitude.
This service is a scam. The cards they offer do not work at many retailers online, and they expire very quickly after being issued. Once expired they can be reissued only by sending a mail in form, and paying a $10 fee. They will "not receive" your form the first time you send it every time. After two months an expired card disappears from the leger without a trace, and can not be reissued or even verified as ever having existed. Any company that works with them is likely taking a cut of the money they steal from their customers. Be skeptical of any company that utilizes their service, as they are almost certainly aware of what is going on, and is profiting from it. Two of these companies are L&E research, and Swagbucks.
If you have issues with their cards please send a complaint to MasterCard, as they are in direct breach of terms of service when mastercard
I should have read these reviews, before I decided that it was be SO much easier to have a digital card!
I should have read these reviews, before I decided that it was be SO much easier to have a digital card! I've emailed this company no less than 10 times. Originally, I was told to create an account with my digital token - which I did - but was then able to access my account. When I was finally able to login, my account showed no token present. There is no history available, and my $10 essentially disappeared. Today I was told that it was expired, and the fee to reissue the card would be equal to the funds available. The entire operation is a scam - DO NOT choose a digital card!
I tested the card out for PayPal sent 4$ to my friend he sent I back but i Never received the PayPal refund. Username:
I won a Visa Pre-paid card through filling out a survey and the card was given to me via Prepaid Digital Solutions. The whole process seems sketchy, and even after setting up the card, transactions take a couple days to post. However, the card does work fine. Prepaid Digital Solutions is a legitimate company. I bought all of my Christmas gifts with the online card they gave me.
Du you work for them
I've recieved many gift cards via prepaid digital solutions from Capterra, and have NEVER had any issues until misled by a scam site. The team resolved my issue within 24 hours on a SUNDAY! I trust this service, as I redeem many Tango gift cards via Prepaid Digital solutions - the latest was a legit $1,000 gift card and I was able to use ALL the gifted funds 100% legit. No, this isn't paid - I'm a real person, who is extremely tech savvy and very cautious about scam stuff - so it's great to know this company is real and good, and has excellent customer service. If you have issues with this company it's due to the sites you use the card on, not the actual card company, which actually blocks scam sites from charging your card and taking out funds. It's best used on US sites or those with solid SSL certs and a legit web presence, not shady resellers. Honestly, if you follow all the rules (make sure to read the terms and conditions) - normal users shouldn't have any issues - you can have access to your card and funds. If you're worried, just offload to paypal or amazon or something right away... PS - don't try to do refunds, they might get lost, there's no guarantee they won't get blocked by one side or another.
This is a scam company.. if they are legit they would refund or deal with customer complaints
Amazing you say Amazon. 6 transactions blocked by Amazon.
I have received over 10 gift cards from *** (get paid to) sites with this website. It works well, and the site is great. However, the *** is pretty outdated, and frankly ***.
I received a 125.00 reward card from a survey I did with *** I called to ask some questions and the customer service
I received a 125.00 reward card from a survey I did with *** I called to ask some questions and the customer service reps are rude and totally unprofessional I was speaking to one rep and she said "I can't hear you" so I had to yell in the phone that is so rude of reps to tell you they can't hear you I think its the reps that are hard of hearing I get so tried of these reps telling you they can't hear you give me a break if you can't hear someone turn up the volume on your headset after reading all these reviews about this company I will never deal with this company again!
Worst Prepaid *** Ever Apparently Onbe is a shell company for a terrible sham of a prepaid card company called Prepaid Digital
Worst Prepaid *** Ever Apparently Onbe is a shell company for a terrible sham of a prepaid card company called Prepaid Digital Solutions. Their card expired after only 6 months (shorter than any other card I have ever seen), and they refused to reissue a new card after talking/waiting on hold for an hour with their answering service in *** (yes, they are using people in a third-world country to do their dirty work... shameful). Be careful when accepting any refund (in this case from Sure Smile) that you don't get scammed with one of these cards. I would get them a zero star rating if that were possible.
This service is a scam
This service is a scam. The cards they offer do not work at many retailers online, and they expire very quickly after being issued. Once expired they can be reissued only by sending a mail in form, and paying a $10 fee. They will "not receive" your form the first time you send it every time. After two months an expired card disappears from the leger without a trace, and can not be reissued or even verified as ever having existed. Any company that works with them is likely taking a cut of the money they steal from their customers. Be skeptical of any company that utilizes their service, as they are almost certainly aware of what is going on, and is profiting from it. Two of these companies are L&E research, and Swagbucks.
Nielsen also use them. I suggest everyone leave feedback on their Google page.
I've recieved many gift cards via prepaid digital solutions from Capterra, and have NEVER had any issues until misled by a scam site
I've recieved many gift cards via prepaid digital solutions from Capterra, and have NEVER had any issues until misled by a scam site. The team resolved my issue within 24 hours on a SUNDAY! I trust this service, as I redeem many Tango gift cards via Prepaid Digital solutions - the latest was a legit $1,000 gift card and I was able to use ALL the gifted funds 100% legit. No, this isn't paid - I'm a real person, who is extremely tech savvy and very cautious about scam stuff - so it's great to know this company is real and good, and has excellent customer service. If you have issues with this company it's due to the sites you use the card on, not the actual card company, which actually blocks scam sites from charging your card and taking out funds. It's best used on US sites or those with solid SSL certs and a legit web presence, not shady resellers. Honestly, if you follow all the rules (make sure to read the terms and conditions) - normal users shouldn't have any issues - you can have access to your card and funds. If you're worried, just offload to paypal or amazon or something right away... PS - don't try to do refunds, they might get lost, there's no guarantee they won't get blocked by one side or another.
A few months ago, I received a token from their team to redeem a $100 gift card
A few months ago, I received a token from their team to redeem a $100 gift card. The email containing the token had ZERO mention of an expiration date. Nowhere in the email did it state that the token expires or contain any legal language about expiration date. I am aware that once you redeem the token, then the actual gift card expires within six months; however, based on their inability to supply sufficient information in their official messaging, I was not aware that the token itself expires as well because they do not mention it anywhere in their email messaging. When something expires, you are obliged to inform the consumer of the exact date and parameters. I wrote to them, provided a screenshot of the email they had sent, and of course it should not come as a surprise that they are now giving me the run-around. They told me I would need to contact Swagbucks, even though the token doesn't come from them but Prepaid Digital Solutions. Then I resent the screenshot again and they said to give their team a call instead, but when I did (several times), I couldn't get through. Withholding important, necessary information about a product is a shady practice and makes me feel like they're trying to scam customers out of their money. This has been a frustrating experience to say the least and if I could, I would leave 0 stars.
They are a known scam company. Judging where the CEO comes from, it doesn't suprise me
A quote from one of their dillusional description of what they are about
A quote from one of their dillusional description of what they are about..."creates engaging payment experiences on behalf of modern brands for consumers, workforces and marketplaces, delivering value beyond currency for all."Total nonsense, positive sounding words and phrases crammed together not to accurately describe what they do, but instead to make their extraordinarily deceitful and knowingly immoral business practices seem admirable. Here is a far more accurate description of their function.We provide tools, strategies, resources, expertise and all levels of management to allow your company to retain a large portion of your assets that you owe, have promised to pay, or have been allocated or offered to entities such as customers, vendors, employees etc... Why are you paying the people you contract with the full amount of what you agreed upon when our alternative payment strategy will allow you to avoid actually paying that amount. If you can promise 100, make deals based on that number but through our multi faceted "unnecessary and deceitful *** run around arrangement" only end up paying half that amount why wouldn't you?I'm sure that morals, integrity, decency, honesty and self respect and the respect of those you interact with don't apply. Consider how egotistical their *** sounds. Highly organized quick change artists. Grifters who fool themselves into believing otherwise.Unnecessary middlemen taking what's owed others and acting like they earned it.
Onbe Complaints 9
Fraudulent theft of money
I was issued 8 x £100 vouchers. We managed to use one and was under the impression that as they are cash value they didnt expire. How wrong was we.
We now have 700£ stolen and £100 on a card that no merchant seems to be able to accept the card.
Does anyone have details of the financial government body that deals with shill scam companies in USA.
Claimed loss: £700 + £100
Desired outcome: Money refused. This money was for a very poorly 4 year old, who life has just got worse with the floods in manila.I want an explaination as to where this money goes.
Confidential Information Hidden: This section contains confidential information visible to verified Onbe representatives only. If you are affiliated with Onbe, please claim your business to access these details.
This matter has been resolved.
Losing £700 is a significant amount, and having a card that no merchant accepts only adds to the frustration.
For dealing with financial issues and potential scams in the USA, you might want to contact the Consumer Financial Protection Bureau (CFPB). They handle complaints related to financial products and services and may be able to assist you with your issue.
I hope you can resolve this situation soon and that Onbe addresses your concerns promptly. Stay strong and persistent in seeking the resolution you deserve.
My work used Virgin Pulse to track healthy behavior
My work used Virgin Pulse to track healthy behavior.Over the course of the year my wife and I earned points for various things like steps, workout goals, and health checkups . Well she tried to redeemed a *** Gift Card from Virgin Pulse. The *** e-gift card is issued by Prepaid Digital Solutions. Next thing is that Prepaid Digital Solutions sends an email asking for proof to verify identity. First she sent her driver's license as requested. Then after no response we called Prepaid Digital Solutions and they escalated the issue. After no response (they fraudulently claimed they tried to contact us three times), we called back and they asked for her passport, she provided that as well. Then no response and follow up phone call again they escalated the issue and she sent her utility ***. We called about *** times in total and each time they claim the a third party verifies the identity and all they could do is escalate the issue and wait for a response in *** hours. After *** escalation, we never heard back each time. It has been 2 months since redeemed for the *** gift card. Prepaid Digital Solutions is a fraudulent company who just stole our reward. On two of those calls, they even promised the issue would be resolved, but that was not true. On top of that we did have to pay taxes on the redeemed award which adds insult to injury. Shame on you prepaid digital solutions. We had asked them time and time again to help us resolve but we keep on hitting the same brick wall - their service representatives keep escalating the issue and claims they will raise the issue so a third-party company that they use will respond.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was given a $1000 prepaid virtual rebate card as a reward from Miele because of purchase I made. I was able to use the card only for a couple of transactions and it is now routinely declined at various merchants despite having $783.37 still on the card. The customer service department reissued my card explaining it was declined because too many attempts and now the reissued card is not working. *** is terrible they say I have put in the wrong cvv when I have clearly put in the correct cvv. This company owes me $783.37, they are stealing the money from me by not providing a solution for how I can use the debit card
I worked hard to earn some rewards points and redeemed them for two *** cards of $100 and a $25. I received the prepaid digital tokens but I was so busy with school and work during this past summer that I never got to redeem those tokens and now they are expired. I still cannot believe that these tokens with monetary value have expiration dates. I tried contacting support for help but they straight up refused to help. This isn't right. I worked very hard to earn that $125 and I need that money. I understand businesses need to make money but not like this - this is pretty much stealing from consumers. Re: CAS-***-H6S1R5-?16-Digital-Redemption Inquiry CRM:[protected]
Did you get your money back. They stole 800 from me
I had called customer service to receive a new card *** card as mine had expired, the customer service said it was past the normal period but would honor the prepaid card and advise to follow the procedure on the back of the card. I then emailed on 3 occasions and one said that it shows that it works on there end and upon sending them screenshots that I could not log in and would like a new card mailed to me they told me that they couldnt do anything and that the card was expired
Hello ***,
Cardholder feedback is important to us, and we appreciate that you shared your experience. At Onbe we strive to create positive,meaningful connections with our cardholders, so we feel terrible to hear that your experience contacting cardholder services was so disappointing. A Customer Success Agent has contacted you directly by email to address your concerns, and we believe that we have resolved the issue. If you have any lingering concerns, however, please do not hesitate to contact us directly.
Thanks again, ***, for your honest feedback.
Onbe
Prepaid Digital Solutions practices deceptive advertising and communication that seems to have the sole purpose of benefiting from when their
Prepaid Digital Solutions practices deceptive advertising and communication that seems to have the sole purpose of benefiting from when their products are not used in an incredibly short window that is not evidently clear in any form. I received two virtual visa giftcards from a merchant that indicated once they were sent and delivered (by Prepaid Digital Solutions) these giftcards would have a 6 month expiration. Prepaid Digital Solutions hides the fact that they actually have a 3month expiration on their token, and a 6 month expiration on their actual card, which isn't generated until you take a very certain step of ordering/generating a card number, but not the "save for later" option which is a definitive action you must take and should follow the same guidance. Confused? Me too, but Prepaid Digital Solutions has a business model that benefits from this and has many customers evident by their reviews which lose access to their money. When I contacted customer service by email, their response both times was a single sentence that was clearly a prompt reply. This was NOT a solution or even a response by any stretch to address my concerns. When I called, there is no way to speak with a human. Even when I directed towards "lost or stolen" in the call tree, it just hangs up each time after 5 minutes. The company refuses to respond to customer concerns about this confusing and deceptive behavior, and even if your card is stolen will hang up on your request for support it seems. This is definitely something that consumers should be aware of, as well as the CFPB on what's going on with a third party payment provider like Prepaid Digital Solutions. BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
used the card services to issue me a refund. *** cannot find me in the system. The card was charged $3 per month for 11 months when card expired. I originally asked for a check. The debit card was issued instead. I didnt agree to terms and conditions- I didnt agree to a debit card. Supposedly I am being issued a check for the remaining amount. I am seeking the other $33.
Re: CAS-***-Q2Q7V3 *** is claiming that money is gone (they stole the money via breakage), and a 6-month window is all that is allowed to claim a prepaid card. Requesting that company honor prepaid card.
First off, someone charged my card in MO, i contact their support via email. Secondly, this company does not state anywhere on their website or fine print stating about their fraud policy of forms of acceptance. They only disclose that information via email which is a shady practice to me. They say they dont accept electronic fraud submission forms via as they USED to but not anymore. Again, thats nowhere to be found publicly. This goes against consumer law disclosure of said policy information.Down below I uploaded their terms of service and as I said in that fine print theres nothing disclosed of what theyve been telling me.
Hello Brian,
Thank you for taking the time to share your concerns about your experience. At daVinci we strive to create positive, meaningful connections with our cardholders, so we feel terrible to hear that your experience contacting cardholder services was so disappointing. A Customer Success Agent has contacted you directly by email to address your concerns, and we believe that we have resolved the issue. If you have any lingering concerns, however, please do not hesitate to contact us directly.
Thank you, Brian, for giving us the chance to make your cardholder experience a positive one.
daVinci Payments
Is Onbe Legit?
Onbe earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Onbe. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Onbe resolved 100% of 9 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Onbe has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Onbe has registered the domain name for onbe.com for more than one year, which may indicate stability and longevity.
Onbe.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onbe.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Onbe.com you are considering visiting, which is associated with Onbe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Onbe website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Onbe.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Onbe.
However ComplaintsBoard has detected that:
- Onbe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Onbe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
On Aug. 13, 2021 Spectrum said I was due a $479.94 refund for charges they made to my account after I closed it which were supposed to be
On Aug. 13, 2021 Spectrum said I was due a $479.94 refund for charges they made to my account after I closed it which were supposed to be processed through North Lane within *** business days. Even though the address provided was correct and I live inside a gated entry apartment building with a key entry mailbox that only I have access to (and have never had an issue with any mail delivery before) I did not receive my card. I contacted North Lane to let them know and they said they would issue a second card. Once again I did not receive the card. When I contacted them to let them know they said the card had been delivered and used. They said I had to fill out a fraud form to get a refund but they would send a replacement card in the meantime with a zero balance so that once the fraud was resolved I would be ready to go. As far as I understand the gift card they are sending can basically be used by anyone who steals it out of the mail or if it is delivered to the wrong address because it required ZERO verification. I completed the request, (Case ID #: *** and was never notified the fraud had been resolved, which it was, in my favor.I do not receive the 3rd card either and asked them to send the new payment through a different method since this obviously wasn't working (perhaps overnight it, via *** or wire payment or check). Instead they sent their usual template response that a new card would be issued and to wait weeks for it.When I reached out yesterday to let them know I have not received their card for the FOURTH time they said it had once again been delivered and used in full (fraudulently), because they sent the same type of gift card instead of check or other payment option. Now they are requiring me to again complete the fraud form and wait up to 90 days which will be 9 MONTHS since I was due my refund. Seeing the other reviews on this site and others it seems like the company will do anything to avoid paying its clients.
The complaint has been investigated and resolved to the customer’s satisfaction.
March 1, 2022
Complaintsboard.com Complaint
Complaint # ***
To Whom It *** Technologies, as the program manager for prepaid cards issued by Sunrise Banks N.A., Member FDIC, on behalf of Spectrum, received the complaint number referenced above on February 17th, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, the cardholder received a refund from Spectrum via prepaid card in the amount of $479.94. The cardholder stated that they had not received their card and after contacting North Lane, were made aware that the card was fraudulently utilized. A fraud investigation was conducted, and the cardholder was provided a credit however, when a new card was sent the same issue occurred. The cardholder asked if there is another way the card could be delivered but was told no. Since this has occurred again, another fraud investigation needed to be conducted which takes up to 90 days.
North Lane would like to apologize for any inconvenience the cardholder has endured. We understand how this situation can be frustrating. As a one time courtesy, North Lane has conducted a new fraud investigation and has provided the cardholder a credit of $479.89. To avoid any instances of the card being stolen, the cardholder will receive a check to the address on file within 7 -10 business days in the amount of $479.94, the total account balance.
Should the cardholder have any further questions, they may reach a dedicated service agent at *** between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
I was issued a Northlane debit card by KED Plasma a couple weeks back and within the first few transactions had an issue where a declined
I was issued a Northlane debit card by KED Plasma a couple weeks back and within the first few transactions had an issue where a declined purchase at a retailer was posted to the card. I faxed in the dispute form as requested. A few days later I called asking about a provisional credit being given while the investigation was done and spoke to a supervisor that told me "because this is not an account that falls under Regulation E we don't provide provisional credits as we can't legally do so." I did some research and found out that merchant errors at the *** do fall under Reg E and faxed over a complaint regarding this and let them know that if a provisional credit was not issued I would be filing a complaint with the *** as they had provided false information regarding my transaction not falling under *** next time funds were loaded and I tried to use my card it was declined everywhere. It cannot be added to any apps and is declined at any ***. I've spoken with CS 8+ times and continue to be told that the card is fine. I walked a mile down to the store to try and use the card as I was told it will work fine and it was still declined. Called CS again and am told there are no issues with my card and they see no declines. I tried to transfer my funds to my bank account on the website and am given an error message that the transaction cannot be completed and to call CS. Doing so only gets me the same answer that the account and card are perfectly fine and can be used anywhere that MC is accepted and because they don't see the declines there is nothing they can do and my card is fine. The only explanation is that after I told them I was making my first complaint to the *** they blocked my card in retaliation leaving me no recourse and no way to get my funds without waiting *** business days for a new card. I have recorded my calls with CS and have documented every decline. This inability to access funds has caused me undue financial hardship.
The complaint has been investigated and resolved to the customer’s satisfaction.
June 17, 2022
Complaintsboard.com Complaint
Complaint # ***
To Whom It *** Technologies, as the program manager for prepaid cards issued by Sunrise Banks N.A., Member FDIC, on behalf of KED Plasma, received the complaint number referenced above on June 9th, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, the cardholder received a prepaid card due to donating plasma however, the cardholder has issues with a transaction. The transaction was declined but it was still charged to the account. The cardholder faxed a dispute form as requested by North Lane. The cardholder contacted North Lane again asking if any provisional credits could be given while the investigation took place.
North Lane would like to apologize for the issue. North Lane has reopened the cardholders dispute case for reconsideration and has credited the cardholder the $25.00 for the transaction that was charged to the account but declined. These funds are available immediately for use.
Per our records, the account is open and active. The cardholder has been able to successfully make transactions such as an ATM Withdrawal on June 14th,2022, in the amount of $123.00.
If the cardholder has any further questions, they may reach a dedicated service agent at *** between the hours of 9:00 AM and 4:00 PM EDT,Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
In 2019, I was issued a refund from ATT when I cancelled service
In 2019, I was issued a refund from ATT when I cancelled service. They used North Lane to process the debit card (card #1) for the refund they owed me in the amount of $95.10. When it arrived, it was not activated as it was being saved for a trip. This trip was cancelled due to Covid and the card expired. I called and they happily reissued the card. At this time, there was no mention of any fees that had been taken out or were refunded as a courtesy. I received the full amount of $95.10 for card #2.Due to covid, I am in the same situation with the card not being activated or used for the trip, so I called again to get a replacement card since card #2 has expired again. When I called, I was told they would be happy to reissue it and would waive any fees as a one time courtesy. There was NO mention of the $24 in fees they had taken out and the man I spoke with confirmed it would be the $95.10. When it arrived, they had taken out $24. When I called, they told me it was monthly maintenance fees. Per their list of fees that they sent with the cards (all of them), "If your card is not activated you can request a "replacement card" at any time up to 5 years after the card expiration date, any monthly maintenance fees assessed against your card account WILL BE REVERSED prior to card reissuance." I called North Lane and was told they would not reverse the fees. I asked for a supervisor and explained that no where in their fees did it say it would only be done one time (the reversing of the fees) and that it CLEARLY says the fees WILL BE reversed if the card is not activated. This is extremely misleading and is fraudulent. No where on the long list of fees does it say they will only return the maintenance fees ONE TIME. If I had known that every month they were taking $3.00 (for 8 months until the card expired), I would have gone ahead and activated it and used it. The company stole $24 for me and refuses to issue me a new card with the missing fees in it.
The complaint has been investigated and resolved to the customer’s satisfaction.
May 4, 2022
Complaintsboard.com Complaint
Complaint # ***
To Whom It *** Technologies, as the program manager for prepaid cards issued by Sunrise Banks N.A., Member FDIC, on behalf of AT&T, received the complaint number referenced above on May 2nd, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, the cardholder was issued a refund from AT&T via a debit card processed by North Land. However,the cardholder did not activate or utilize the card which led to the card expiring. North Lane reissued a new card at the cardholders request. The second card was also not utilized or activated by the cardholder, which caused the card to expire. The cardholder then contacted North Lane for a replacement card. When the new card arrived, the cardholder realized $24 had been taken out for monthly maintenance fees. The cardholder restated North Lanes terms & conditions regarding fees and is asking for a replacement card to include the $24 in fees that were deducted.
North Lane would like to apologize to the cardholder for any inconvenience caused by this matter. We will work with our agents and provide coaching as needed to avoid this happening in the future. In the meantime, North Lane has reissued a new card to the cardholder in the full amount of $95.10 and reversed any fees charged to the account. We hope this resolves the cardholders request.
If the cardholder has any further questions, they may reach a dedicated service agent at *** between the hours of 9:00 AM and 4:00 PM EDT,Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
I've been reporting an error trying to make an ACH transfer multiple times every other day on the last fours weeks and have an email chain of 22
I've been reporting an error trying to make an ACH transfer multiple times every other day on the last fours weeks and have an email chain of 22 emails starting from Feb *** detailing all my attempts and the lack of support on fixing the issue that still isn't solved. My funds are being withheld from me and their customer service is non existent and a distressing experience.My first call was on Feb 18 and I called multiple times after that to report the same issue since I wasn't provided an solution. The phone agents are unprepared and unhelpful and can only say they will escalate the situation and to try again in two business days, but it's only a script and nothing really happens as the problem persisted. They hung up twice on me after I asked for a supervisor and was put on hold indefinitely up to 20min until the call is dropped by them and I need to call and start it all over again.I contacted customer service by email and it is even worse, the pre made pasted replies are generic and doesn't even address the issue I'm reporting, doesn't answer my questions and ignores my concerns. There is no continuity. They even created two other unrelated solvable issues, but mine isn't addresed.Their troubleshooting steps and proposed solutions doesn't work, and after reporting it doesn't work, I don't get a reply within their own two business day deadline so I have to follow up about the lack of reply, only to have an unrelated answer or being told that a solution was already provided, ignoring that it just said it didn't work, so I have to explain my self all over again from the start.I'm on my third generic "We reviewed your account you can try again now" after having to follow up their lack of reply on the third business day, and surprise, I still get an error.And yes, I cleaned my cache and cleared the cookies and restarted my devices before my attempt. It's one month that I'm reporting this exhaustively and still can't transfer my funds.
The complaint has been investigated and resolved to the customer’s satisfaction.
March 17, 2022
Complaintsboard.com Complaint
Complaint # ***
To Whom It *** Technologies, as the program manager for prepaid cards issued by *** N.A., Member FDIC, on behalf of Royal Caribbean, received the complaint number referenced above on March 15th, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, the cardholder stated they were attempting to conduct an ACH transfer but are receiving error messages. The cardholder contacted North Lane for assistance however they were still having the same issues. This has been occurring over the last 4 weeks. The cardholder stated that customer service has hung up on them multiple times and they have been placed on hold for long periods of time with no resolution.
North Lane would like to apologize to the cardholder for their experience with our customer service department. We will provide coaching and feedback to our agents to ensure this does not occur again. Per our notes, on March 16th, *** the amount of $100.00. We hope this satisfies the cardholders request and should the cardholder have any further questions, they may reach a dedicated service agent at *** between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
My mother passed away in late November
My mother passed away in late November. There was an over payment to her cable company. The refund of the overpayment is suppose to be processed through Northlane. On 1/9/2022 they advised the refund check was processed. I contacted them again via email and was informed that the check was again processed on 2/7/2022. It has now been 12 weeks since the original response on 01/09/2022. On 3/23/2022 I contacted the *** of Northlane *** in an attempt to get a resolution and have had no response so I am now using this means to try and get the refund. This is the response I received 1/9 Dear ***,We have received your email regarding the Spectrum Refunds for the Estate of ***. We are very sorry for your loss. Please be advised that we have received the copy of Death Certificate. As requested, a check has been issued. Please allow *** business days for the check to arrive, however due to delays across the globe, delivery may take an additional *** business days. At this time, we are recommending that you allow this additional time for your check to continue being delivered.Please do not hesitate to contact us with additional questions or concerns as your satisfaction is our top priority.Response 2/7 Dear ***,We have received your email for ESTATE of *** Spectrum account. As requested, a check has been issued 09-Jan-2022 .The typical delivery timeframe to receive your card/ check is 10 business days, however due to delays across the globe because of limited availability of employees due to Covid-19, delivery of a physical card/check may take an additional *** business days. At this time, we are recommending that you allow this additional time for your card/ check to continue being delivered.Her case number with Northlane is *** and ***. I think I have waited long enough for delivery of a check and would like the refund so I can settle my mothers estate
The complaint has been investigated and resolved to the customer’s satisfaction.
April 14, 2022
Complaintsboard.com Complaint
Complaint #***
To Whom It *** Technologies, as the program manager for prepaid cards issued by Sunrise Banks N.A., Member FDIC, on behalf of Spectrum, received the complaint number referenced above on April 4th, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, a third party is contacting North Lane regarding their mothers refund. Their mother recently passed away and the third party is asking for their mothers refund to close out an estate. The third party had contacted North Lane several times and has been told to wait 7 10 days for their check to be received. At this time, it has been over 3 months and still not refund has been received.
North Lane would like to apologize to the third party for their experience with our company. We would like to assist you with your request;however, we are having trouble locating the account you are referring to. The information provided to the Complaintsboard.com is for the third party and not the cardholder ***.
If the cardholder has any further questions, they may reach a dedicated service agent at *** between the hours of 9:00 AM and 4:00 PM EDT,Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
On Nov 4, 2021, I made a double **** payment to my home energy provider, Met *** After realizing this, I called them to have the charges
On Nov 4, 2021, I made a double *** payment to my home energy provider, Met *** After realizing this, I called them to have the charges refunded. The total refund was $347.78. Met *** informed me that my refund will be sent in the form of a debit card from a company called North Lane. I called North Lane a few days later and verified that they had my information and had already begun to process of sending out my card- reference #***. North Lane advised me that the card would arrive in 10 business days. After 10 business days the card did not arrive. I called North Lane and they stated that they would send another card out to me. They verified my address: ***, and said to give it another 10 business days. Time came and went and still no card arrived. I called North Lane back in mid December and was advised that there were nationwide mailing delays and to please allow for another 10 days. I thought that was was fair and continued to wait. in early January, I called North Lane back and was advised that yet another card will be sent to me, same deal, 10 business days, if it doesn't come, wait another 10 business days. They told me the post office has a concern with my address. I contacted the post office and was told there is no such issue. I have never ever had any issue with any mail arriving to my address as I live in a well populated township not in a secluded area. On Jan 27th, I contacted Met *** asking for their help. I asked them to reverse the procedure and credit my account again instead of waiting any longer but they said they cant so anything once its sent to North Lane. I researched North Lane and found that lots of consumers have had similar concerns with North Lane. Alarmed, I called North Lane back today asking for an update. I was told, yet again, either the card will come today, or wait another 10 days. I asked if there was ANY other resolution, a check, a deposit into the account, mailing to a different address. They said no.
The complaint has been investigated and resolved to the customer’s satisfaction.
February 17, 2022
Complaintsboard.com Complaint
Complaint # ***
To Whom It *** Technologies, as the program manager for prepaid cards issued by Sunrise Banks N.A., Member FDIC, on behalf of Met *** received the complaint number referenced above on February 15th, 2022. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
Per the complaint, the cardholder is stating that they made a double payment to Met *** and as a refund they were to receive a prepaid card with an amount of $347.78. The cardholder is stating they have not received the card and have had reissued multiple times and still no receipt of the card. The cardholder is stating they have no mail issues and even asked customer service if a check or an ACH transfer was an option; however, they were informed that they were not.
North Lane would first like to apologize for the incorrect information that was provided to the cardholder. A check and an ACH transfer will always be available as options for our cardholders. We would like to mention that our cards do come in blank envelopes so it is possible the cardholder may have thrown the card away on accident. The most recent card was mailed to the address on file on February 9th, 2022 and should have been received. Please double check your mail to locate your card. If you are still interested in receiving a check or ACH transfer, please contact us at the phone number *** between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday.
If the Complaintsboard.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
Thephil Russelliah ***
VP,Compliance
P:
About Onbe
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Onbe phone numbers+1 (866) 230-3809+1 (866) 230-3809Click up if you have successfully reached Onbe by calling +1 (866) 230-3809 phone number 0 0 users reported that they have successfully reached Onbe by calling +1 (866) 230-3809 phone number Click down if you have unsuccessfully reached Onbe by calling +1 (866) 230-3809 phone number 0 0 users reported that they have UNsuccessfully reached Onbe by calling +1 (866) 230-3809 phone number
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