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CB Internet Providers Optimum New mobile service taking forever
Optimum

Optimum review: New mobile service taking forever

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1:16 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

It’s been a nightmare - started transferring 3 mobile lines from ATT to Optimum on Saturday. Spent hours in the store Saturday afternoon and returned in the evening when the associate said everything was ready! Well it wasn’t - when we arrived home we realized only one phone ported in and then the store was closed.

Spent hours on the phone with an optimum agents Sunday morning and finally got the second phone ported in. Despite another trip to the store Monday afternoon the third phone is still not ported in! Today is Tuesday and the issue is still not resolved.

Agent yesterday said they have launched an investigation- totally ridiculous- I told the agent the problem was created by the associate at your store and explained simply what the problem is. Should not be this difficult and certainly should not be without phones for days because of an error on optimum part. Certainly have no idea how an “investigation “ helps me! Absolutely horrible experience

Totally disappointed, annoyed n frustrated with this situation. No one claims responsibility but I know who is at fault!

Who can I contact? Everyone is passing the problem from one to another!

Desired outcome: I would like compensation for this totally unacceptable service. Being without phones for any length of time is frustrating to say the least!

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  1. Optimum Contacts

  2. Optimum phone numbers
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    Customer Service
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    Connecticut, CS
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    Connecticut, Sales
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    Long Island, CS
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    Long Island, Sales
    +1 (718) 860-3514
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    NY: Bronx / Brooklyn / Westchester, CS
    +1 (718) 975-1140
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    NY: Bronx / Brooklyn / Westchester, Sales
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    6 Corporate Center Drive, Melville, New York, 11747, United States
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  6. Janet
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    Nov 19, 2024
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