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O'Reilly Auto Parts

O'Reilly Auto Parts review: bad parts! 16

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12:00 am EDT
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O'Reilly Auto Parts sold me a air conditioner compressor in 05. I had to pay $300.00 to replace it in 05. Then again in 06. Now I have to replace it again in 07 and it is 2 months out of warranty. So I even get to pay to replace the part. O'Reilly Auto Parts said they don't care. They want me to take it to court.

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The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments
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Miss36dd
Aug 09, 2007 5:44 pm EDT

They did us the same way. They spend millions on racing BS and treat customers like crap. I won't use them for anything.

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Parts Guy
Jul 23, 2008 8:57 pm EDT

Why did you have to pay $300 to replace it in the same year? The part comes with a 1yr warr. if you purchase all the required items (Drier and Orfice Tube) and flush the system out before installing. And every shop I have ever been to have at least a 1yr labor warr. The shop should have done the job for free and then filed a labor claim with the manufacture (with assistance from O'Reilly's).

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kt taylor
Jul 31, 2008 8:49 am EDT

Have you ever tried to file a labor claim with OReillys...try 3 months wait and that is with daily calls. As a car repair shop trust me...DO NOT USE OREILLYS PARTS.

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darrol
Aug 01, 2008 8:43 am EDT

it probably shouldnt have been warrantied at all did you replace orifice tube and clean the system these are required for warranty if you put a new part in a dirty system its bound to break again

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shad0w_ninja
Rockford, US
May 02, 2011 7:54 pm EDT

Well, my comment is ... find out all warranty information before purchasing any parts from any store ! Also, if you only replace one item, you are risking it breaking down again. You must replace all parts involved. Not just a compressor. Check into that, and you might see that it's not the part that's the problem consistently, it's due to other faulty parts my friend.

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Marquitta Crichlow
US
Jun 25, 2019 2:12 pm EDT

The O'Reilly Location I am referring to is 3410 Texas PKWY Missouri City, Tx 77489
The service was very horrible. The employers are rude, and disrespectful. Needs better management.

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Valerie Goos
US
Oct 16, 2019 7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

smoking weed*

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Valerie Goos
US
Oct 22, 2019 1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The assistant manager James has been driking and smoking week on the job. James reeks of alcohol every time I go in which is very unprofessional and shouldn't happen regaurdless.

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Fredys
US
Oct 27, 2019 6:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nome quisieron canbiar ls frenos de mi carro i tinen garantia de por vida i me dijeron qe no porqe tinen qe eatar qe brados eso no es justo si dise garantia de por vida tinen qe canbiarlos i me asen ruidos al frenar i el dela tienda dijo qe no podia ni si quiera rebiso los frenos bien solo dijo qe no se podia repito la grantia era depor vida

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RodSanders
US
Oct 28, 2019 3:24 pm EDT

Need help with the transaction

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RodSanders
US
Nov 03, 2019 4:10 pm EST

I was told my part would be in seven days ago and I have still not received it a ecm for a 1990 Dodge b250 ram can with a, , 5.9 I've called several times and no results

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Mafioso Kapone
US
Aug 29, 2022 4:41 pm EDT

Need to exchange battery won't stay charged but lost my receipt how can i get another battery replacement. I'm at [protected] my name is Michael Fields.

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Savage Gamer123
US
Oct 29, 2022 8:06 pm EDT

That is bad. You announce that you are bringing out m2 ornaments. So i stop and 2 stores close to me to find out the store manager and or employees take all the good ones. First store i go in and so i ask and he tells me yea right here but i took all the chevy. Then how do we get any good ones if they take them all.

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badeam41
Saukville, US
Jul 05, 2023 12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This employee I speak of works in the Saukville, WI 53080 store.

I found this woman to be rude with a smart [censored] know it all attitude.

I don't want the part and would like to refuse it, but like last time, I was charged shipping for a part that wasn't correct and I am certain I will be charged again. I won't ever do business there again.

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James Lance
US
Sep 24, 2023 1:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google says pick up in store today 16 dollars. Store says no charge $40.10. What's up with that?

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Larry Bargas
River Oaks, US
Oct 11, 2023 9:37 pm EDT

I purchased a new battery on 9/27/2022 from 5160 E Belknap, Haltom City, Tx 76117 and it says on the receipt 2 year limited warranty. I was told I had to purchase a new battery on 9/18/2023 from 1220 Long Avenue.

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