O'Reilly Auto Parts
Reviews and Complaints

The Warrenty Person I talked to was a [censored] for the east coast. He kept asking me did I get paid for my parts and Labor! I said yes bu the Customer! He said, well you got Paid 1 time, what do you want? I said I will see you in Court! He said Good Luck! We Pay Lawyers a lot of money to take care of this! I will disclose his Name Later! I purchased these parts in Collinsville, VA 24078. The Young manager said I got the right parts. He was covering for his friends that Know Nothing about PARTS! Been doing this for 45 yrs! LOL Slick talking KID, CON! Less than 500.00 dollars! The Rep. has nothing to help for their Mistake! He Was trying to figure out how to get money to repay me for the Manfacture! I have both NAMES! And the DUMB KID that ordered these parts! Just had time to persue this! Not Done by a long shot! Have not been that store since! Now its time to POST what THEY DO BUSINESS! 2 Star Rating! Wonder WHY!

I bought a remanufactured Turbo for my 2007 ford f250 6.0. I Paid for it up front and left my core worth 250.00

The Turbo Turn out to be defective when installed by my mechanic, I proceeded to get an exchanged, but had to go to another store.

Turns out the other store was going to charge me a core, Again which does not make any sense, since I had already drop off mine at the other store.

The store where I bought the Turbo would not credit or refund my money!

I lost time, and money which I understand, is not covered, but after not being Abel to get the other Turbo without double paying on the core, I went to AutoZone.

I have been to the store several times trying to get my money or another old turbo to no avail, Juan the manager either hides or is not available.

In Addition, I lost time, money! and it's very frustrating to not be able to have something small, resolved.

Also, some of the men working there don't know any thing about engines, they will sale you the wrong part.

Today I ask about the engine coolant for a 2016 Ford F250 with the 6.7 Power Stroke engine, and they sold me the wrong one, which have could easily damage and very expensive engine. 2 stores sold me the wrong one!

Thanks in advance for your immediate attention into this matter.

Racism

Hello my name is Lakiesha smith... I bought lifetime brake pads from o'Reilly's in Bunnell florida... my car is in the mechanic shop and I had new rotors put on... and went to take back my ceramic lifetime pads front and back for my 2009 acura tl.. sh.. awd and one of the salesman told me that I cant exchange my lifetime warranty pads... and I'm like what the hell... and I paid like $130.. for front and back ceramic lifetime pads so we got into an argument about this. This is completely fraud and before I purchased the pads I specifically made sure that lifetime warranty meant lifetime... and I still end up getting beat out of my money I am so pissed off about this I will never buy anything from o'Reilly s again... I started going to o'Reilly's once advanced auto parts pulled the same trick with the lifetime brake pads... this sucks and is bad buisness for o'Reilly's...

i called at 3:05 and then at 4:53 pm to inquire about a part.was told it will be in between 3-5 pm so i called in that time factor to see if its in and the lady at the napoleon ohio o reilly told me to stop calling .im like im fixing my moms van and i cant even ask about a part.im certainly not happy and i always bring them business.why do i need that kind of treatment.

Part ordered on 10/27/2021 for 80amp mega fuse, I was advise that the part would be shipped from Greensboro, NC and the part would arrive on 10/28/2021 @ 7am. I arrived to O'Reilys @ 10:16am. Spoke with cashier Ariana who thought this was a laughter matter that the part shipped was label correctly but was the wrong part placed in the package. Contact Allen store manager who bullently felt it was not the store concern that the part came in incorrect and the only option given was to wait until tomorrow to receive the part.
This is unexceptable, I am paying for a part that came in incorrectly and also paying for the time my vehicle is sitting at the mechanic shop.
I need this part today 10/28/2021 before 3p
This part was sent to the store in a acreable time frame for the store to view the parts they receive each more to make sure customers are receiving the correct part not when a customer comes to retrieve the part.

I use to work at a store in Memphis Tennessee. I worked close to 80 hours a week and never complained and I worked with no days off and never complained. The money was good and I loved my customers and my coworkers. Everyone got along and there were no problems there. I had to move to another state because my mom got sick and I needed to be close so that I could take care of her. The DM was close with my DM in Memphis and put me in a store that was 60 miles away from my house but again I never complained. I started having problems at the new store with a gentlemen that was a favorite. He complained about everyone in the store including the manager saying she was a drunk lush. Before I knew it rumors started flying all over the place and the manager was quick to make fun and made me feel uncomfortable 90 percent of the time. I called the DM and he said he would find me another store and never heard anything else after that. My personal items were gone through when I was there by the gentlemen who was a messy person. I will never go back to work for a store like this because the pay is not great and when the hours were cut I fell behind on my bills. I went from working overtime to working fulltime. It made a huge difference. I am with a company now that appreciates me once again and making 4 times what I made there. O'Reilly's really needs to look at their management team in Louisiana. The gentlemen actually screamed at me and told me to go back to Memphis where I came from. I was born and raised in River Ridge Louisiana and live in Chateau Estates now. It is just not a good fit for anyone that just wants to do their job. I use to go to work do my work and then go home. When I got to Louisiana it all went away. Please better yourself so that people will want to stay with the company. It is an all around really good company to work for just need to keep an eye on the team regardless of how long they have worked there.

Transmission with a 3 year warranty lasted 2 months 2000 miles. Oriley parts are not backing warranty. Another rip off & scam by big companies. When the store call s the office they get put on hold for at least a hour with no call backs.
No one from the geo down are doing there job. The store managers have there hands tied. Dept. Heads wake up do your damn job

On October 13 2021 I had a new battery installed and after installation I discovered that the radio and clock on my Honda Civic 2005 did not work. I immediately returned to the business and spoke with the female who installed the battery. Her name is Marlen. I then spoke with the assistant manager Jose and told him my radio and clock were working just fine prior to installation. He basically called me a liar and said "I don't know that". I told him I had no reason to lie and insisted that the battery be removed and reinstalled which he did. This did not resolved the issue and he recommended that I then take my car to a mechanic. I told him that would cost me money and prior to Marlen installing the new battery, everything worked just fine. I returned to OReilly's the next day October 14 2021 and told her that the dealer told me my car needs to be re coded at my expense. She told me that her manager told her that Hondas need to be re coded. I feel that I was taken advantage of due to my age of over 55 and being a female. I believe I should have been informed PRIOR to the battery installation and that it would screw up my radio. I need my radio to soothe my nerves since I am a disabled US veteran with PTSD, anxiety and am under the care of a psychiatrist. I asked Marlen if I could return the battery t O Reilly's because I now prefer to deal with Honda directly. She said no, since it has already been installed. I then asked for the return of my original Honda battery since it had a 100 month warranty and theirs is only 24 months, so obviously Honda is the better deal. Marlen said the battery had already been returned to their warehouse. I had planned to return to Honda for the battery replacement since they have to recode my radio and clock but I cannot now. I feel that not only was I cheated out of my original Honda warranty, but O Reilly's is now costing me more money, time and anxiety. Marlen confirmed that the manager of O'Reilleys KNEW the car would have to be recoded, yet this information WAS NOT passed on to me, the consumer. Had I been properly informed, I would not have patronized O Reilly's and would have taken the car directly to the Honda dealership. Also, I did not appreciate being called a liar by the assistant manager, Jose. I believe they took undue advantage of my lack of mechanical knowledge in order to make a profit because I am a female over the age of 55. Also, I feel I have the right to be informed of any potential issues with the radio due to battery installation PRIOR to installation. O Reilly's was aware that the care would need to be recoded, yet failed to mention this. They were aware of this, but I was NOT. I should have been informed the radio would not work after they installed their battery. This vital information should have been passed on to me, the consumer so that I could have made a better decision as to where I would go to get my battery installed. This has truly inconvenienced me as far as time, aggravation, anxiety and money. They gladly took my money but offer no customer service for messing up my radio which I need to reduce military PTSD. I am an honorably discharged veteran.

My reference number on the receipt is: [protected] for $154.53
Invoice number: [protected]
Counter# 574454
Drawer 3
Date: 10/13/2021 3:21pm

September 7, 2021- I called district mgr. About the wrong part (air conditioner compressor) that was sold to me by the federal road store! Later I spoke with mr. Brody? Who took down my complaint & said he would turn it over to the correct department about compensating me for the part & the $870.60 labor charge that I had to pay! September 10, 2021 I was refunded $253.29 for the faulty compressor & was told that they will examine the compressor & if it truly didn't work (which it didn't) then I will be contacted in about 6 to 8 weeks about me being compensated! Today is about 5 weeks, but I haven't heard any call/text or email saying that my concern is being reviewed! Please send me an email saying that you are working on this, because I do need my refund, that I had to borrow both times! Thank you for your time, please "have a blessed & safe day, in jesus name, amen!" sincerely, viki rena' richardson - bell / [protected] email/ vikirichardson. [protected]@yahoo.com

I am writing about an employee I had interactions with yesterday, 9/29/21. I went into the store to order some parts for a 1996 Toyota Corolla. The employee I dealt with was Jolan at Store 2051 in Jacksonville, FL. First of all, it appeared to me that she was possibly on something from her appearance and behavior. She was off task, unable to concentrate and ordered all of the wrong parts for my vechile. She ordered parts for a Toyota Camry rather than a Toyota Corolla. I had to return most of the parts she ordered and reorder them which delayed the repair of my vehicle yet another day. I spoke to the manager, Misty today when I returned to the store to return and reorder the right parts. I have dealt with O'Reilly's for a lot of years and had never had service like this. My son also has an account with them and has had one for many years. I hope this matter gets addressed and resolved in a timely manner. She needs to be held accountable for her actions.

I requested information for a part called AC Sunction Refeigerant Hose, the clero look at the Story computer and located the part and stated that was an special order that customer have to pay for SHIPPING $7.99 and that the part will arrive for 9/30/21, I pay for the part because it was coming soon, then after I pay with my credit card the clero said ups IT days that the part will arrive on October 6 2031, I told the clero to cancel the order, he did not wanted to show me the receipt, I ask es him to give me the cancellation receipt, he only refundido 26.99 plus tax, he say he can not refund the $7.99 for SHIPPING and $5 service fee that he never disclose before the purchase, it only took 2 minutes from the purchase to the cancellation of the order and Oreilly want to pocket $7.99 of the SHIPPING charges that never happened and $5 backs of a service fee, Just for 2 minutes that took to cancel the order, they changed the SHIPPING day from 9/29/21 to 10/6/21, they are the only responsible Party for the cancellation but they want to pocket $12.99 dollar for doing nothing.

I am writing to complain about my local store. The store is so disappointing and not organized one bit. I can't find anything it seems to take an hour to get anyone to check you out at the counter or help you. Everyone is always in the back and you can hear laughing all the time. Went once in the morning and it was closed but it was supposed to be open and no one was there. They have a pregnant woman working to death while the men do whatever they please. The store is a absolute embarrassment to your company. People that work they wash their cars and work on their personal stuff while on the clock. I just think it isn't a business at all. Won't be getting any more of my money that's for sure!

I was transferred to another location with out me agreeing to it. It all started because I went to HR for help, that's called retaliated against. Employees are scared to go to HR because they feel they will be treated differently wich happened to me. All I ask was to be put in a position I applied for and the answer was I can't afford to put you there now. So I went to HR and they figured out that it would be best if I was in another store, makes no sense at ALL because if they couldn't afford me in commercial, how is it that they could afford losing me completely to another store. That's where the retaliation comes in, and this changed everything in my life because now I'm working in a different company and my schedule isn't working out for me. All because I wanted to be put back in commercial wich wasn't doing good. Hope this helps other employees to have a better future working there and never have this problem for trying to defend your employee rights. Last call I received was the RM telling me to stop sending complaints because I'm harassing them wow! I didn't know defending my rights is harassing. Well I hope they figure out what they did was wrong and no other employee gets retaliated against.

I live in north Tulsa. The orielly at pine and serridan is TRASH. I hate using this store. I had my wife spend $400 and pick up 2 batteries, one for her jeep and one for my truck. When I took the cores in last night the guy, a black man in his 20s or early 30s that is 6 feet tall, first tried to say that I had already taken the one of the cores in for the refund. He offered me $10 cash when I had purchased the batteries with a card. When I didn't go for that he said, "oh, there it is, " after showing me on the screen that it did say the core had already been returned. I hate using this store. They have overcharged me in the past.
You might want to clean this up. They are ruining your name.
Thank you

If you google auto parts stores near me you mainly come up with O Reilly locations. As they have bought out most of their competitors.

If you shop others, like NAPA, they have the same prices.
Because you don't have another option.

But if you shop Amazon for a particular part they have multiple items ranging from 60% to 84% less.
Same with Rock Auto and others.

This is because O'R now has the market in a corner and has what is called "price leverage". A license to abuse the customer base.

This needs to be looked into by the government authorities that are supposed to protect us from this type of business practice.

Write your Senator and Representative and ask them to investigate this company.

This is anti-competitive and are fleecing America.

My customer bought an Oil Pressure Switch from Store #168 in Tulsa. It was the wrong part so I had to go exchange the part myself for the correct one that cost $20.00 MORE than the wrong part which is no biggie. I only had a written down invoice #, date, time and counter number for that store from his receipt that he gave me over the phone. So, I go to exchange the part and the Asst. Manager at #168 by the name of "Tay" told me that he doesn't go off of invoice #'s and he needed the man's phone number that it was purchased under. I don't know his phone# by heart so he didn't try to help me at all. The part I needed costs more and he still would not go by the invoice# or the date last sold which was about an hour earlier when it was originally purchased. He refused to help me and I got heated and left the store as he told me not to come back. As I walked to my car I shouted I would never come back to this [censored]hole store again. He ran out of the store and ran up on me at my car to fight me in the parking lot! I was shocked and mad all at the same time. There were 2 female employees that came out with him so, 3 against me. 1 of the females was trying to get "Tay" back in the store. So I shouted that I am going to file a complaint with his supervisor so this is it. I have never in my life seen an Asst. Manager of an Auto Parts store not be able to go off an INVOICE # to get me the correct part. When O'reilly Auto Parts hires Asst. Managers that want to run up on customers and threaten them with violence as they are leaving with no help from the counter, then O'reilly Auto Parts has no couth. I used to work for O'reilly's. I know how to exchange parts especially when the right part costs more and I have an INVOICE #. It's very simple. Thank you for listening.