Outback Steakhouse
Reviews and Complaints

Went in to eat dinner with my 8 yr old daughter and like always my daughter headed to the "bar" to sit because this is where we always sit. And rude customers at the bar we're trying to say that a child cannot sit at a "bar"! I clearly told them this is a family restaurant and we can sit anywhere even at the "bar" because it is not illegal in the state of Florida! Then the bartender asked us what we wanted to drink after standing there looking at us like we were aliens or something. Then as she, the bartender is at the other end of the "bar" she was speaking with a guy (customer) about my child sitting at the "bar". Then when she comes back to sit our drinks down she had a bland attitude like, really do I have to wait on you. And so I stated that this is ridiculous how we can't come in a restaurant and feel comfortable to have dinner without being stereo-typed because of where we want to sit! We got up to leave and an assistant manager came up to me and asked to speak to me because I told the guy sitting close to me that if he had a fuc$ing problem with my daughter sitting at the "bar" to say it to me and not when I'm walking away. Then Kathy the manager asked me to come talk to her as she is walking out the door and tells me that she can't have that kind of "language" in her restaurant and I asked her if it was a library, school or church? Because that kind of "language" goes on all over the restaurant and she didn't know what to say of course. Then I leave and go back to ask her name because she of course did nothing to defend us and make us feel welcome, and she acted like she didn't understand my question. Then, stated to me my name is Kathy, and I'm not asking you to leave and I told her yes you did when you walked outside and told me about my "language in her restaurant." I'm not spending my money where I am harassed because my daughter and I want to sit at the "bar" because customers don't believe a child should sit at a "bar" and have management do nothing to correct the misinformation that customers have and the rudeness of the other customers! I know people who have stock in Outback and I will be sure to let them know how "unfamily-friendly" Outback is.

Our Outback is about 20 minutes from our home 1 way...
Tonight we placed this ordered to b ready at 8:04pm...my son went to pick it up. They informed him that they only had 4 slices of ahi tuna so they would give us that but what did we want to replace it with and we chose coconut shrimp. The manager said he needed to cancel out our order and give us a new ticket and LUCKILY my son has HIS debit card with him to pay for it...we get what we ordered but EVERY, SINGLE time we order, something is WRONG! We LOVE the wings and they r usually ok, but I've attached a pic of the celery that they actually put in our order... it is disgusting and every time we get wings, the celery is BAD! ALSO I've included a pic of that ahi tuna we received... the curbside service at this Outback is the most horrible I've seen anywhere!

My husband and I visited Outback about a month ago now and I had filed a complaint about the visit. After I filed the complaint the manager had called me and we had spoken about the incident. She told me that she would be sending me something to show her apologies. She then took my name and address and as of November 27th I have yet to receive anything for my troubles. I find this very unprofessional and quite honestly I'm never returning to Outback.

I purchased 150.00 at Outback Steakhouse today in increments of 50.00. I thought you received 20. 00 for each 50.00 but I only received 10.00 for each 50.00. I checked online to make sure the sale was the same as last year and it was if you purchased in person.
Please advise!
Thank you
Jewell Barbardo
[protected]@yahoo.com
[protected] for meszage

My mother in law took a group of us to the outback in Ocala, we waited an hour almost to even get in which was okay because we love your food. We got in and no one greeted us at the table for at least 30 minutes, and I know your busy but that's very unacceptable! We ordered our drinks and waited AGAIN at least 30 minutes and by then my kids were fussy and whining and getting irritable and loud. My husband complained and nothing was fixed so by the time we ordered and when we got our food it was cold and my steak was suppose to be medium cooked and it was a rock hard brown steak. Not a spec of juice and she tried to say that it WAS MEDIUM. I had to wait on my sides and my mother in law got her food last and separate cold as [censored]. This is very unprofessional of you guys and she called channel 9 news. I hope they come in and see what's really going on because something needs to be done.

I work for outback steakhouse in nags head NC for 5 years up until that last year 2017 for 1 year under a different contract cleaning front and back of the house for free, Amanda kemph would continually tell me that she was not getting paid by outback throughout this time. I finally stopped working on the 9 of April and took her to court winning the case still unable to find resolution to this matter. I find it difficult to believe that a corporation would ever conduct themselves in such a manner. I am holding myself to a higher standard and not leaving you all with a black guy and not saying anything negative about this company yet I'm left without any form of payment. And you regardless of whether or not I've won within the court case law enforcement has yet to find this individual to recuperate any form of funds As she has left one county and moved to another. Is this how we conduct business? Is this how we treat loyal employees?

Went the outback in Aberdeen North Carolina on Saturday, November 10th to celebrate a birthday. The waiter was wonderful but the food took over an hour to get to our table. We got there at 4pm. My son-in-law has to wait over 10 minutes after our food came to get his shrimp. They brought him his chicken but no shrimp. This was the worst meal we ever ate there. My potato was a potato warmed over. We spent over a hundred dollars on this meal very disappointing.

I worked at outback in Niles Ohio for 2 days. First I applied as a host and had an interview with Ben Roads. He said I was hired but I was hired as a busser something I didn't apply for. They failed to contact me when orientation was and had a friend of mine tell me to come. I said ok. Then that was fine. The first day I walked in spoke to the manager Preston. He showed me where the bus tub was and said go bus some tables. Both days I wasn't trained properly. Then the second day same thing happened and Preston was their that day to. Then i asked before I left for my hot schedules info. They did not give it to me. I got a phone call today from the manager Mark saying you were supposed to work today at 5 call me what happened. I haven't received my hot schedules info so I had no idea. Other than that the kitchen was disgusting. Their was food all over the ground. Flys flying around it was disgusting. I will never step foot in their again and if I receive another phone call I will complain about harassment. They said they wouldn't hire me unless I put my two weeks in at my other job. Also I'm a minor and they didn't fill out my or any other minor work permits. I would never recommend Niles outback to anyone ever.

11/3/18 Outback-Henrietta, NY -Jefferson Rd. @ 7:00 PM

I phone Outback for call ahead seating and then arrived 10 mins ahead of time. Took a seat in the waiting area after checking in and was then notified my table was ready. I was then taken to the table near the bathroom which was unacceptable, the hostess was very nice and instructed the seater to another table. I was then placed near the kitchen and this too was unacceptable; but I did not want to go all the way to the hostess again for a second time. The Manager then came to my table and I informed him of my experience and he looked at me like "really" and when I further explained to him this was a first date with the importance of seating where we could not have all the traffic he did not seem to care. I feel as a Manager he lacked the customer service skills and should have respected my concerns and try to improve my experience there. I feel a resolution would be gift cards for me and my date to have a do over with good seating and ambiance.

My family dines or has dined quite frequently at the Outback in Lithia, FL. We cut back going here a few months back when the food was not up to par, last night we gave you another chance.

My problem is, the communication among your staff varies greatly. We ordered a side of broccoli and was told by our server that you no longer have broccoli on your menu because you are now using your 'winter' menu...we were offered green beans or asparagus (for an upcharge)...we decided on the green beans and communicated our disappointment in Outback no longer serving broccoli or as we call it 'crack' broccoli (because it so good...and addicting).

While waiting on our food the table next to us (3 ADULTS) received their food and low and behold I see a side of bright green broccoli! I asked our server again if we could swap out the green beans for broccoli, because obviously you had it! This time we were told it only available to children...hahaha...what the heck!?!
She offered to send the manager over, which she did and the manager told us broccoli is no longer offered as a 'side' but available as a premium side for an upcharge...and it come with cheese!

All we wanted was a side of GD broccoli...sans cheese! But to tell us *you didn't have it *it's not offered on your winter menu *you had it, but would only serve it to kids *broccoli w/cheese is only a premium side...so you had it, but apparently it's only offered to a select few who know how to ask for it using the proper phrases...in my world broccoli is broccoli and you somehow forgot that the restaurant industry is customer driven! How hard is it to give your customer what they ask for...it was only broccoli for crying out loud!

Shame on you Outback!

My family and I went to your Albany Ga location on Thursday October 26th. My son had just gotten in town to visit with us. My son being 17 years old was served alcohol ( we didn't let him drink it) with not being asked for identification. My husband ordered a drink from the bar before his first one was empty to keep from having to wait 20 minutes plus and in which we ended up cancelling the drink orders. The NY strips that my husband and son ordered you would need a crowbar to eat. After complaing to the manager about the service of the bartender ( who we actually saw put her hands on another employee) and the steaks he got an attitude like a child clearing the bar slamming the dishes into the busboy box. Mind you after all this I was not able to eat as my dinner was cold trying to get someone to fix the other two meals. So 125.00 later no one ate their steak dinners that we paid for. This establishment is very unprofessional and immature especially the manager. I have since reported the establishment to the ABC board here in Albany Georgia!

My family and I went to the outback steakhouse in Centennial Colorado for dinner. The server was too busy. He couldn't get our bread out until we asked. The drinks took 20 min. A margarita and 3 sodas. Never got bowl of soup and he delivered our dinner. Packed it to go but wish I hadn't ordered it. 4 chunks of potatoes in what looked like melted cheese. Extra salty not what I expected. Over all after spending over $120 bucks felt disappointed with service and food. My 18 # receipt is [protected]. Sincerely Toi Alegria [protected].

I went to outback on Sunday the 21st of October located in Torrance California. It was my boyfriend first time dining at outback. He wanted to try the Ribs. They were on the menu but they were all out of them. So he chose the rib eye steak like i ordered. They did not prepare my steak as I requested. I had to send it back to have it cooked more. My boyfriend had to start his dinner without me. There were flying insects flying around while we were trying to eat. It really wasn't a great first time experience for him.

We went to your store in parma, service was horrible walked in hostess seated us right away went to a small table for 2, restaurant was not busy at all asked for a larger table we had to wait for the table as they were cleaning one off but walked past nemurous empty tables we we were seated at a booth the space between table and seat was so small I could not even move I made a comment about the tightness of space but was ignored you need more room in your booths I'm not that large of a person I have a normally large stomach but not overly large. After we got our dinners my steak was over cooked (was ordered Med well) they brought me a second one came back Med rare sent it back came back well done. You are a steak house THEY NEED TO LEARN HOW TO COOK A STEAK! Other wise don't refer it to as s steak house if you can't cook a steak "PROPERLY!" Restaurant was a mess w napkins straw rappers and dropped food on the floor restroom ( men's) was a complete disaster appeared to under construction but that's not an excuse to leave like that after construction personal was done for the day, (example trash can that goes under counter was missing but was along wall as you leave restroom, used paper towels laying all over restroom floor dust and dirt from drywall sanding and cutting was left on toilet and sink counter tool of paper towels to dry your hands sitting on wet counter. If this is the way your going to operate a restaurant you should jus close the doors because this is no way to operate!

This is my second time texting. I went a few days back it was my son's birthday and that is were he wanted to go he's always loved the outback steakhouse we were seated with in 15 minutes which was nice. After that horrible service no napkins no utensils constantly asking what should be known like I had said it was my son's 18th birthday I told the hostess she told the waitress forgot to give us water when we asked for utensils and napkins she first was cleaning up other tables all this time of course food was cold I just told my family to just eat if we would had sent it back who knows how long it would be. Nothing for my son we were done I excused myself and said I was going to go to the restroom I spoke to the waitress and reminded her and I said forget it. As I'm coming back to the table everyone was getting up when here they come singing. Happy Birthday to my son and gave him a scope of ice cream. Know at this time when all we all wanted was to leave. The only this that went as usual was the check. We were very disappointed. This is not your fault I just needed to vent. And not in front of my family I thank you for that. Have a blessed night

Best Regards
Diana Respeto

We eat often at your Hendersonville North Carolina steak house. Up until now everything has been perfect. The last three times we have been there we order wings which are nice and hot and wonderful. Then we are served our soup and it is also just wonderful. Then our steak will come and steak and baked potato are cold so we take it home and warm it up. I do not go out to bring the food home to warm it up. We told the waitress and she said the manager would take some off our bill which I would have rather had a nice hot steak and potato. We never did see the manager. The waitress handed us the bill with 10 percent off which we were entitled to as we are senior citizens and it was AARp discount. I am not sure if this is the fault of the cook or the waitress not getting us our food in a timely order. We love Outback but if this continues we will have to find another steak house. I hope that you can solve this problem with this location

We went to the Outback Steakhouse in Grandville, MI and were very disappointed with the quality of the food. We had been there many times in the past and never remember it being this bad. We ordered Aussie Fries for an appetizer. We have ordered that in the past and it was plenty for 3 people to share. There was barely enough for 2 people. Hardly any cheese or bacon. I thought for $10.99 it should have been better. It's fries for goodness sake! How cheap are they? My son ordered an 8oz. Outback Special medium rare. It was VERY well done. He's a teenager so he didn't want to make a scene and send it back so he ate it. I ordered Parmesan Crusted Chicken. There was literally 2 tiny pieces of tomato for the tomato basil garnish. I didn't realize it until I was half done that it was missing:( My husband ordered the pork t-bone. Very under cooked and had to send it back. My husband and I ordered a salad with dinner. I must say you do have the best salad. Always fresh and crisp. The only thing I noticed is there was no cucumber. I always remember there being Onion, Tomato, Cucumber, Cheese and Croutons. One other thing besides the food was we were seated at a booth. We had come from an event and were dressed up. The seat in my side of the boot had a 1-2 foot tear that had been taped multiple times with duck tape. It was very sticky and gross. When I got my napkin I laid it over the hole. I didn't want the sticky to get on my clothes. I was surprised that something like that would be that bad. It appeared to have been taped at least 3 times. I feel so strange writing this complaint. It's something I normally would never do but after dinner, drinks and a tip we spent over $100 for a meal we thought was below average at best. It was very disappointing.