Grubbs Nissan
Reviews and Complaints

They put a car on the website for 14,600 bucks, but then they tacked on a recovery fee of 2 grand. So now the car costs way more than what they advertised. I ain't gonna go there to buy a car, that's for sure. Their service is just plain awful.

Wow, this place takes advantage of people and isn't honest! They had my daughter's car for 5 weeks and now they're trying to charge this young lady for their mistakes! Attorney *** is going to hear about this!

They gave me the run around the whole time. I been tryin' to have my car fixed. I feel like I been robbed of my *** and when I go ask to speak to the manager, all of a sudden they don't have one nor do they return my calls.

If you have half a brain, you'll never take your car here. This is the most unorganized group of people to ever walk the planet! They're also crooks. They give you a price that you'll be responsible for and then raise the price when the work is completed! This is one of the worst dealerships I've ever had an experience with. Beware, beware, beware!

I never had the worst experience in my life than working with the service department from Grubbs Nissan. They have no consideration for their customers time waiting two hours for a 30 minute oil change is ridiculous. I will never buy another car from them or use their service department as long as I live. When *** was there as the service manager it was wonderful.

I'm really happy with my 2020 Nissan Altima that I got from Grubbs Nissan. But, gotta say, I'm super bummed about the customer service in the finance department. I'm owed a good chunk of change from the insurance I bought for my 2017 trade-in, and all I've gotten from Grubbs is crickets. It's like they're ignoring me or something. I really hope I don't have to get all legal on their butts just to get what's rightfully mine. Come on, Grubbs, do the right thing. Carmen H

Used car sales experience. Sales person was friendly. Made a fair deal. I asked them to remove a charge that nobody could explain. Saved $1900. We walked to the closer. He was quite a joker, which was enjoyable. He included a service contract that we didn't request. Additionally, he added $3120 in undisclosed fees, seemingly to increase the loan amount so that our payments would be at the highest level we were willing to accept. He didn't discuss any of these questionable fees and never offered or shared a sales contract. Buyers should be cautious of the Closer at this dishonest dealer.

I paid for a diagnostic test to find the problem with my car. They were able to find any issues based on the fact that there were no error lights or warnings. So, because they don't have codes, they can't tell what's wrong with my car. But Nissan has a known CVT transmission problem. They know the signs of faulty transmissions. But because there are no codes, they get away with saying they can't find the problem. Ignore the transmission lawsuits and complaints. I paid $150 to still have issues with my car stalling in traffic and not accelerating properly, as well as random gear switching. But because they can't pull codes, they also know that sometimes the transmission does not give codes. The consumer has to deal with the dealership's faulty CVT transmissions. I don't feel they are being fair about a known issue. The customer has to lose money.

They listed the vehicle online for $16,564.00, but when I got to the dealership, the salesman added an extra $2,400.00 without even explaining why. Ms. S mentioned a reconditioning fee, but they never talked about it. Instead, they asked me about my payment range, which was my main concern. I tried to negotiate and asked if they could remove or at least reduce the fee, but they flat out said NO. They did manage to lower the price by a couple hundred dollars, but that's not much to brag about.

The finance representative didn't show me any numbers, but he added over $3,000.00 worth of additional warranty, probably to earn a bigger commission. I repeatedly asked about GAP insurance, but they completely ignored me. I called them back to see if I could get the insurance separately, but once again, they said NO. This dealership has been the worst experience I've ever had.

And to top it all off, the steering column in the car they sold me is squeaking, which is incredibly annoying. I tried reaching out to the salesman, but he hasn't responded. Now I have to waste my time taking the vehicle back to the dealership.

Oh, and by the way, the salesman asked me to leave a Google review, so here it is.

Bought a new 2013 Rogue from Grubbs Nissan in Bedford, flash forward to 8 years and my *** Compressor is going out along with a slue of other things they FOUND wrong. I get it repaired. Flash forward 11 months and the *** Compressor is going out again. I understand warranties but *** or 12 months? What a gimmick. I missed the miles cut off by *** miles...under 12 months but according to Grubbs Nissan I missed the cutoff. Asked to speak to the Service Manager, ***, that was the mistake. He doesn't stand behind Nissan' Customer Promise. He did not empathize with our situation. He basically said the warranty is Nissan' policy and then proceeded to give us a phone number and speak to what I guess is Nissan' customer service department. They wanted another grand to repair the faulty part that they installed in the first place, just ridiculous. All we wanted was for someone to listen to what we were asking, at the end of the day we could make the decision to have the car repaired or leave. Here are the things wrong with this dealership and car company. They don't know how to provide customer service, they "find" things wrong with your car and make it sound like it MUST be repaired, they have a horrible excuse for a service manager there that has NO CLUE what customer service looks like and apparently he has NO authority to do anything about issue that come up. Avoid Nissan completely.

Grubbs Nissan was willin to sell me a pre-owed car. It had an accident on the fox report. They sold me 2019 Nissan Sentra. I traded in a 2017 Nissan Altima. They overpriced the car at 580 a month. They detailed the car, but forgot to vacuum the truck that was full of shattered glass, I guess from the accident. A few days later I asked if they would mind if I exchange the Sentra for Altima. They said this should be possible. I just love the Altima for it's bigger gas tank. The Altima I gas twice a month. The Sentra I have to gas once a week or 3 times a month. The Altima also allows you to go on a road trip and not have to stop for fuel as much. Grubbs just was insensitive to my need. There interigrty of being honest and reliable were tested when they agreed to exchange my car but kept giving me a run around. Bring the car back in two weeks,. Then 6 to 9 months. Then after committing themselves to exchange the car they say the deal is done when you sign the papers. I am upset and disappointed because they went back on their word. All they had to do was say the sale is final. Instead I told I have to have good credit or a co-signer to make the exchange. So somehow it's ok to sell a car on bad credit but you can't exchange it on bad credit. What difference does it make the dealership is still making money. The only difference is Grubbs missed the opportunity to provide the very best customer experience. If you going to charge me so much, I should get what I like. Grubbs did not provide this so further business goes to their competitor

I had a $300 deductible. In the state of *** the customer is only responsible for the deductible. Not the tax. The two things that were not covered on the warranty repair was a belt for $68. And a throttle cleaning relearn programming which is $515.49+tax. I was in communication with a service advisor via email and phone. In the email it states that I needed a throttle service which he stated in his email they can do the service for $215. Plus the belt that needed to be replaced. Plus *** service technician called and said my car was ready and that my total was $730.14 that is not what we agreed to. The email said I pay $583+tax. I agreed to $215 throttle service plus a $68 belt plus tax. Tax for $283 is $23.35 which is $306.35 plus the $300 deductible. Which equals $606.35. Where did the extra $123.79 come from? Well they said I am required to pay for the $150 tax for the job. Well that still doesn't add up. So when I told the service advisor to break it down for me, he kept repeating the same thing that literally didn't add up mathematically. The more I kept telling him no that's not correct, the more his tone of voice became combative and disrespectful. And when I told him I didn't have the extra $123.79, he said we will keep your car until you do or we will sell it. I told him hey let's talk in the am. When I walked in there at 4:10 pm Friday, I was looked at like an idiot. And when I had my warranty company on the phone, they said they have never heard of anyone treated the way I was, especially when I spent 30 min explaining over and over about how I owe this amount and not that amount. They refused to say anything except this is what is owed, and when I asked to speak to someone else, they (7 employees) would all stand together behind the glass in the office and stare at me. They didn't clean car like they said or did they pull the car to the front. I had to go find it in the back. These people are horrendous and they are childish thieves who should be in business.

In May, I bought a 2021 Nissan Rogue from Grubbs Nissan in Bedford. This was my fifth Nissan purchase from them. When I bought the car, I also got a 6-year tire warranty that covers normal wear and tear and road hazards.

On Monday, May 2nd, 2022, my low air pressure warning came on. Since the Grubbs Nissan location is close to my home, I took my car there. They found a nail in the sidewall of the tire, so it couldn't be repaired. After 15 minutes, the advisor told me the replacement tire would cost $312. I was confused because I had the tire warranty. The technician said he would check and came back saying I did have a warranty, but he needed to call the warranty people the next day since they were closed.

On Tuesday, May 3rd, the advisor called and said I had coverage, but there were two issues. First, I needed to call the dealership where I bought the car to get a copy of my warranty. Second, the warranty only covered up to $250 for the $312 tire. I called the other dealership to get a copy of the warranty and informed them about what Grubbs Nissan had told me. They said it sounded incorrect. After sending Grubbs a copy of my warranty, which didn't mention any limit of $250, they called me again and said they wouldn't cover the tire because it exceeded the $250 coverage.

I decided to go to Grubbs Nissan in person and spoke to a service manager. He confirmed that the coverage was indeed $250 and he wouldn't cover the difference. I asked him why he was willing to make me pay more when the warranty didn't state any limit.

I don't usually complain, but I gotta say, this place really messed up. I work in customer service, so I know how important it is to treat people right. My salesperson, Kaye, was great, but the finance team at this dealership is a joke. I bought my car in March and got an extended warranty through Grubbs. I canceled it in May, within the 60-day window. The finance manager, Jeremy, is the problem here. He told me it would take 8-10 weeks for the refund to go through. Fine, I can wait. But after 10 weeks, I called my lien holder and they said they hadn't received anything. Confused, I left a voicemail for Grubbs finance department. No one ever answers. I tried pressing 0 for a live person, but they just gave me the runaround. The only voicemail I could reach was Thuy's. I left messages, but no call back. One morning, Thuy finally picked up, but he was useless. He told me to wait another 10-12 weeks and check my statement. He said to ask for Jeremy next time. Useless! Jeremy never reached out to me personally to update me. I had to rely on Kaye for help. I keep calling for updates, but no one can give me a straight answer. I would have gone to the dealership in person, but we moved to a different state because of military orders. Fast forward to September , my husband called the dealership and right after he hung up, I got a call saying my warranty was never canceled and they'll expedite the process. What do you mean expedite?! It's been 4 months! I'm so aggravated now! What the heck has Jeremy been doing if he can't do his job?! He hasn't even had the decency to reach out and admit his mistake. They need to get rid of the whole finance department and hire new people. I will never do business with them again or recommend them to anyone. Save yourself the trouble and go somewhere else!

I give all info by uploading docs, got video proof too. I emailed Nissan Grubbs 'bout the whole thing, hopin' they'd fix it, but they ignored me. They messed up my ride 'cause they did the service wrong.

I bought a new 2021 Nissan Murano from Grubbs Nissan. I also got a service agreement with the car. Later, I sold the car and asked the dealership to refund the money I paid for the service agreement. However, they keep ignoring my request.

Fraud happend with car sales and warranty and gap coverages. I bought a car, signed for it, took bow photos, and after 2 weeks, they said to bring it back. They said I needed 2k more down and a co-signer. My daughter co-signed and gave 2k, but then they said I needed to sign too for my daughter's boyfriend to get the car. He already put 500, and now my daughter gives 2k to buy the same exact Versa that's not worth over 15k. The paperwork had extended warranty and gap, but it turned out to be double gap from the first loan to the second loan. The sales price on the same exact car changed in this process, so when I buy it, the price goes up. There's so much fraud, deception, and unfair business practices. I have both contracts and want to return the car to the dealer and pay off the outstanding loan. The finance team committed fraud against me. It's very obvious. I even canceled my extended warranty and gap, which cost 2k.

I went to Grubbs Nissan to get my Pathfinder fixed. My check engine light was on and two codes came up: P0014 & P0017. I took my car to Grubbs on 4/06 to see if my warranty would cover the repair. Grubbs ran a diagnostic and said fixing those two codes would cost $714.20. I didn't have the money at the time, so I paid for the diagnostic and the rental.

On 4/23, I took my SUV back to Grubbs to fix those two codes and some other things as well. I picked up my car on the 27th and discovered that my check engine light was still on. I tried to talk to them, but my advisor, whose name is ***, wasn't there. So this morning, I drove to Auto Zone to see why my check engine light was on, and P0017 popped up. I went back to the dealership so they could fix what I paid $714.20 for, and they told me I have to pay $3000.

I showed them their paper that said fixing P0014 & P0017 would cost $714.20 and showed them that the code wasn't fixed. They still refused to fix the P0017. I just need my SUV fixed so I can pass inspection.

In July , we bought a car, a Ford Focus 2017, from Grubbs Nissan. The salesperson, ***, helped us with the purchase. Six months later, we returned to trade in the car. *** offered us a Malibu 2017 and a Lexus 2014. We completed the necessary paperwork, but our credit was checked more than 7 times. Eventually, we received the cars, but the very next day, they called us again to redo the paperwork. It was frustrating, considering we had spent the entire previous day at the dealership. Unfortunately, we couldn't go back as they wanted us to because we were on vacation. My mother had to cancel her entire trip for no reason.

When we returned the cars in March and requested our $1,000 refund, Grubbs Nissan did not reach out to us at all. They only returned our first car, and it didn't have any license plates. They assured us that the plates would be sent to us, but it has already been a month, and we still haven't received them. Today, I contacted them, but they said no plates were issued to be sent out or given to us. I also reached out to *** on May 14, regarding this situation, but they never got back to me.

I called the dealership and they told me it would be $145 to program a key fob I bought on Amazon. I talked to *** and she made it seem like if the key fob didn't work, they would talk to me about other options. I went to Grubbs Nissan on Friday and waited for about an hour. Then *** told me they couldn't program the key fob and still wanted to charge me the full $145 for their time. I don't think that's fair. If they couldn't do the job, they shouldn't charge me. I want my money back. I would have been okay with paying some of the $145, but not all of it. I left the store without anything and it cost me $145. I'm really mad.

The finance department at Grubbs Nissan was not honest. They charged me $3000 for an extended warranty when they had originally said it would only cost $1800 ($25/month for 72 months). I bought the car online during COVID and realized the mistake when the car was delivered. Ameer, the finance manager, assured me that I would get a refund. I have an email confirming this, even though the refund amount was lower in the email. However, I have never received the $1200 refund. ***, the Finance Director, called me once to discuss the situation but never called back as promised. They also ignore my voicemails and emails. They keep promising to follow up and resolve the issue, or they tell me to keep an eye on my account because it might take a few months. But I still haven't received any refund, and I've already paid finance charges on the $1200. I bought the car in November , and my last contact with *** was last week. He promised to call me back, but he hasn't and he hasn't responded to my voicemail or email. I have attached the email I received from Ameer the day after the vehicle was delivered. If needed, I can provide payment history to prove that no refund has been issued.

On February 18, 2022, I bought a 2022 Nissan Sentra from Grubbs Nissan in Bedford ***. I got *** insurance and an extended warranty for the car on that day. On April 18, 2022, I canceled both warranties after paying off the finance company, Nissan Motor Acceptance. Both Nissan Motor Acceptance and the warranty company, ***) ***. (VPI), told me that Grubbs Nissan in Bedford would give me a refund for the premiums I paid. Nissan informed me that the cancellation was done on 04/28/2022. On May 26, 2022, I got a check for $2,575.00 as a refund for the extended warranty premium. I called Grubbs to ask when I would get the refund for the *** premium, and they said I would get it from Nissan Motor Acceptance. I called Nissan, and they told me that Grubbs should refund it. When I called Grubbs again, they said it would take ***-8 weeks to process. 11 weeks later, Grubbs told me Nissan would refund it, and when I asked the Grubbs employee about it, he hung up on me. I want the full purchase price of the *** insurance refunded ASAP - $995.00.

I bought a used 2018 Nissan Armada in June from Grubbs Nissan. This is the third car we got from them. I had to go back twice to get some issues checked, like my brakes and engine problems. They just told me to drive it and said nothing was wrong. Finally, I took it to a different place I've been to before. When they put it on the rack, they found a lot of rust on the bottom of the car! They didn't tell me about this when I bought it. They said it was a certified preowned vehicle, but it seems like they didn't check or fix anything before selling it. They replaced my brakes and fixed the ignition issues, but it turns out the car had been sitting in water for a long time. The management and sales team at Grubbs Nissan always said that Mr. Grubbs cared a lot about good customer service. Well, that's a lie and really unethical from people we trusted! We even bought an extra warranty, thinking we were doing the right thing. I'm so disgusted with this whole experience and I wouldn't recommend Grubbs Nissan to anyone, not even my worst enemy. I bought this car after being carjacked at gunpoint, and I didn't expect to be "JACKED" by the people I thought would help me.

We got a 2020 Nissan Murano from Grubbs Nissan 'bout 3 months ago with only *** miles on it. The used car salesman didn't know much 'cause he kept goin' back to his supervisor. One of the main issues was that he couldn't find the spare key. We told him if we couldn't get the extra key, we ain't gonna buy the car and find somethin' else. He said if we could bring it back in a few days and have to the car 'cause it would take a specialist to make the key. We agreed and time passed but no call. I called a few times but no return call. After a while week went by some guy picked up his phone and said he was gone on vacation be back soon. I waited a while and called back and located *** sales manager. He said he would need to talk to his manager and get back with me. he also said that they had fired the salesman who sold us the car. They have a policy anything after 30 days nothin' could be done. Since the man who sold us the car didn't work out. That a loan tells you somethin'. It wasn't my fault of a lack of communication but on the employee's part. I thought the policy was to bend over backwards to please the customer. I'm a stone *** and that's what I do to keep customers. I have bought 2 cars from Nissan app. $70,000.00 and only a couple hundred to get the key made. That alone seems to be out of balance. Thank you

Last September, I took my car to Grubbs Nissan's service department to get my transmission replaced. They had my car for 10 days, but unfortunately, I had to bring it back to them three more times after I got it back. The first issue was that they noticed a difference in the wiring on the alternator connector while they were supposed to be replacing something else. This might be because I had replaced the original one six months prior. They decided to change the wiring on my alternator, but when I got my car back, the alternator and two batteries burned up. They charged me over $750 for another alternator, and I had to buy the core back at an additional cost. They also used the wrong fluid, NS2 instead of Ns3, and overfilled it by half a quart. I still owe $3,000 on my credit card for this transmission repair, and my car only has 30,000 miles on it. I paid over $4,000 to have this transmission put in at Grubbs.

What prompted me to write this complaint now is that my transmission is failing and overheating. I have changed the fluid three times since I got it back, but the issues persist. They also epoxied the overflow plug inside the torque converter, and I had to use a special tool to extract it. You might be wondering why they did this. Well, it seems like the technician got upset when I kept bringing my car back for them to fix their mistakes. Instead of resolving the issues, they created even more problems for me, like the plug. I don't know what the white slime was, but it seems like they might have caused a leak. Unfortunately, I can't work because my transmission keeps overheating. I have an adapter and an app to monitor it, so I know what's happening. I don't have any available credit left on my cards to buy another transmission. The second transmission I had put in at another place lasted a decent amount of time before I made the terrible mistake of taking it to Grubbs. Now it's failing because of their vindictive technician.

On September 20th, we bought a 2020 Camry from Grubbs Nissan with around *** miles. The initial price seemed low, but then they surprised us with a $2,500 "reconditioning fee." That was quite misleading. What did we actually get for that amount? Well, we received a car that needed some minor cosmetic fixes on the bumper, upholstery cleaning, and unfortunately, it only came with one key (which we didn't find out until after the deal was done). Additionally, there were no floor mats, and they didn't even bother to put valve stem caps on the valve stems. Can you believe it? Is this dealership really that stingy?

When we brought the car home, we noticed some small chips and pitting on the passenger front window that the dealer cleverly hid with their window sticker. My wife uses the car for her Uber driving, so it's crucial that the cabin always smells fresh and clean. A few days ago, she noticed a "dirt" smell in the cabin and decided to check the cabin filter, which is supposed to have two doors for proper sealing. Shockingly, one of the doors was completely missing, hence the unpleasant smell. However, we did find a brand new filter in its slot, so I guess changing the filter is part of their "reconditioning" process, or at least it should be. It seems like one of their technicians was either careless and forgot to put the sealing door back on, or maybe it was never there in the first place and they didn't bother to replace it. Is this what we paid the reconditioning fee for?

We contacted Grubbs Nissan and they agreed to touch up the bumper and clean the upholstery, which they did. But shouldn't these things have already been taken care of for the hefty $2,500 fee? Since purchasing the car, we had to spend extra money on floor mats, an additional key, a new cabin filter door, and window tinting. We have receipts for everything. Grubbs Nissan should step up and fully refund their outrageous $2,500 fee, or at least offer us a partial refund of $1,250 for the inconvenience. We did like our salesperson though! However, it's disappointing to see such dishonest practices from the dealership.