Panda Express
Reviews and Complaints

I went with a co worker to a panda express on Nicholasville rd Lexington ky (We usually do on the weekends for our dinner for the company) everything was ok we got our food, we asked for some sauce he gave us our food and sauce we left about 8 mins later noticed we did not get the credit card we used to pay for it (26.00) and we did not get a receipt.. we called and told them they said everything was ok they would fix it. When my coworker went there they were very rude the manager she spoke to basically said it was her fault for leaving her card and receipt..it says right on their window if you do not get a receipt the meal is free. She refunded one of the meals .. she said it was our fault for leaving the card thats why we didn't get the receipt..That does not have anything to do with leaving a credit card...we left the card but that has nothing to do with a recipe ...She had to drive all the way back which is 20 mins to get her card and be degraded by the manager. The guy whos name was ERIC who took our order was super nice and even apologized and said it was his fault for not handing it to us. The manager was very unprofessional and rude. .. I would love to talk to talk to the owner of this store because I guarantee they would not like the way this went. I have my own business and I work as a flight attendant, I know all about customer service..Im sure this will get lost somewhere in someones email but I just hope it does not and someone who actually cares about that store reads ..

I go to the panda express on millenia on Orlando, FL at least once a week. As of the last month the customer service has been poor and slow. I spent 19 mintues in drive thru to get my food. Once I got home the beijing beef was not full coated in the sause and the rice was bland. I have been going to this panda express for about a year now and don't plan on returning. I have given them several chances to improve this last month but I refuse to wait 20 mintues for fast food

22nd of June of 2018 at 12:10 pm CST I arrived at Panda Express store #0591 with a long line so that should've known, but anyhow I purchase a (2) item combo that consist of Broccoli Beef and Black pepper chicken. I arrived to my office and noticed that the food was not check as I only received was fried rice. I came back for refund and the manager gave me an attitude while the cashier gave me a smirk. Totally unexceptable

So I went to Panda Express in the food court of Grapevine mills mall. I personally have never had it. But today I decided to try it. And the food literally tasted like it was cooked in the microwave and at that it even tasted under cooked. This was my first and my last experience with Panda Express and it's really sad because I kinda wanted the food to be actually good food but my hopes died soon as I ate the food. It's sad y'all really have to do better. I've worked in the fast food Industry and this food was just unacceptable for anyone.

Went to eat at Panda Express on Guadalupe and McClintock in Tempe, AZ.
the server seemed to be in a bad mood, when she asked what I would be having I said, half and half meaning noodles and rice, she served enough noodles but when it came to the rice she added half a spoon and I said, "could you please add more rice, she added a tip of the spoon of rice in a angry way" I just looked at her in a shocking way, I could not believe it. then she said, what else? I said, teriyaki chicken, she over did the chicken, she went over board with it. in which I would have liked more rice than chicken. but anyway, I did not like her actions.
before prices where cheaper and they would serve big amounts. NOW! since the prices increased now they serve less amount.

very unsatisfying.

I recently purchased from the Panda Express on Ave I in Lancaster, Ca and I was unsatisfied with the customer service provided by Yasmin she not only got my order wrong but served too little of food in the plates that I had purchased, and for being on drive thru her service to provide me food took about 5 min because their was no food so she kept telling me " sorry we only have beef and broccoli, Kung pow and honey walnut shrimp right now " the service was COMPLETELY unacceptable and I often never take the time to send in feedback but her customer service was terrible and unacceptable.

I ordered teriyaki chicken tonight for dinner Along with noodles at this location.. When I got home and opened my container I could see there was NO sauce on the chicken. It was very dry. I was very disappointed. I paid for teriyaki chicken and should have received teriyaki chicken Not just grilled chicken. I go to this location often and always order the teriyaki chicken and noodles. It is always served with teriyaki sauce on the chicken or on the side. . Either way would have been fine. . my craving for teriyaki chicken has not been filled. .😕😡

I decided I wanted teriyaki chicken from Panda Express. As I'm walking to the door an employee runs to the door at the last minute and puts a hand written note on the door that says "we close at 9:15 sorry" the sign on the door states that the establishment closes at 10:00 on weekdays. I got the employees attention to ask why it closed 45 min earlier than what the website and the actual sign on the door stated? She looked me in my face and ignored me the workers were extremely rude and refused to answer any questions regarding the situation. I told her I was goin to file a complaint. I have pictures and videos to show

My wife and I order each a panda bowl. Both the same. Mixed vegetables with Kung pao chicken. The quality and flavor was great. Unfortunately we order through the drive thru. The portioning was way off. I hope. 75% to 80% vegetables. Very little Kung pao chicken. Very upsetting. We ad ordered the same thing at a different location a few days ago. That stores portioning was very good. Do you not have the same portion controls set at all stores.
Hector Garza
[protected]

I waited patiently 20 min In line and another 15 for my food to be made because the restaurant was full and they had ran out of the string bean chicken i wanted and fried rice . When i got home my green bean chicken i waited so long for was all green beans 0 chicken in it and no rice it was all chowmein i didnt see when they were making my plate since they wrote it down and were waiting for the food to come out. Very disappointed with panda

The Panda express in Queen creek Az is horrible. I have been there multiple times and have had problems in the past with food and service. I went back tonight with my two. Young daughters and ordered Teryiaki chicken as well as the new surf and turf bowl also crab puffs. I was told the Teryiaki wouldn't be ready for 7 mins so I had to sit and wait then I decided to add crab puffs which also would require additional time to be ready... People behind me came and left..
I was beyond upset. This location is never prepared and this was at peak dinner time.
The staff was unhelpful and I left again so unhappy for even trying to go back...
I will never suggest this place to anyone..
My crab puffs were burnt and old. The surf and turf had 2 shrimps. I feel RIPPED OFF...

I called in to ask for pricing and quantity info and I spoke to the store manager Tay. She said "Are you seriously asking me this question right now? It's around 100oz." I then was so upset I hung up. When I called back to get her name and asked for the phone number to call to register a complaint, she asked if I wanted information about catering. I said no, I want the phone number to register a complaint. She put me on hold and gave me a fax number. I am extremely upset. I have never in my life experienced such poor customer service.

To whom it may concern :I went to one of the panda express stores today after seeing a movie and as always it took time to get through a line of customers and when I and my fiance came to get our food.. I had to tell the server at least 10 times what we wanted and all.. and then he got help of course but that was uncalled for and he had a rude additude with us and we order three to go orders and we told him two fried rice and two entrees, which were orange chicken and mine was orange chicken, brocoli-beef-and the steak and shrimp stir - fri.. but when my fiance got home with hers she happened to notice that the chicken they gave her was burnt and chewy and I dont think we should of been treated that way with what either one of us.. Please get back to me at the email above if you can.. this was at the store # 1918 in fort wayne Indiana at the apple glen area.. My email to get back to me is [protected]@gmail.com

My husband works for Union Pacific Railroad as a engineer, he had been working all day running a train from Pocatello Idaho to Nampa, Idaho, and had nothing to eat on Thursday, May 24, 2018. He went to the Panda Express at 1435 N Happy Valley Rd, Nampa Idaho around 8:00 PM. Early Friday morning around 4:00 AM, he was woke by a severe pain in his stomach and he started to have diarrhea. He made it back to Idaho Falls on his train. He has been so sick, that on Saturday night I had to take him to the emergency room. They ran blood test and said it was food poisoning. They gave him an IV and some pain medication, he felt better, but by Sunday morning he was sick again. He has had very little to eat in 4 days and he is weak.

This morning I called the Panda Express in Nampa and the assistant manager could basically care less. She said she was sure it wasn't their fault and nothing is wrong at her store. When I finished talking her comment was, "OK all is fine". Really! my husband has missed 4 days of work and I am not sure he can work tomorrow. He is so week and he has lost 1.5 pounds every day.

Needless to say, he will never eat at Panda Express again, it was one of our favorite fast food places to go.

I have been going to the panda express in San Antonio texas, on valley hi,. I go at least once a week and for the past 6 months they serve there chow mein with about 10 noodles and the rest onion and cabbage, they always give me a plate or bowl full of it, I'd rather have more noodles, it's annoying when I can't eat half my food because I ordered chow mein and got cooked cabbage and onions instead

When I got to the register I was helped by a young woman named Gloria. She attempted to swipe my card through the card reader and when it did not take she asked if I had another form of payment. I did not have one so I was summarily dismissed. Granted there is a slight bend on the corner of my card but I use it at this location weekly without issue (normally via the drive through window).

This location is 82451 CA-111. My issue is how quickly I was dismissed. Instead of attempting to swipe the card again, she just diverted her attention to the next customer.

I didn't get correct receipt of the item I ordered. I had Wok-Seared Steak and Shrimp bowl with plain rice. ( The receipt says "1 Panda Bowl, Chow mein 1/2, Chow mein 1/2, Shanghai Angus Steak.") What I didn't like: it was very dry, hardly any sauce, only two shrimps, a little steak and LOTS of potatoes. I purchase at 3:40 pm, and there were lots of food there, and no one in line but me.

And then I tried to put a message on their site, and it just wouldn't go through.

Had the WORST experience at Irving Panda located in Irving, Store #2398. My family & I spend a lot of money in our budget each month eating at PE at least 1-2xs / week. We were traveling from out of town, hadn't eaten all day and instead of getting the usual amazing food & decent customer service, we had HORRENDOUS experiences and will NEVER go to this location again. If this was our first encounter, we would never eat at a PE, anywhere, ever again.

Need to FIRE Milly before she drives away more of your customers. Your MOD was barely tolerable and the only employee who paid me any attention (after 2 of your other employees ignored me waiting in the line for 15 min & skipped over me 3xs) was the cook in the very back. Had it not been for him, I doubt I would've been waited on for another 20 min. I called in a to go order. I had to repeat myself FOUR times on the phone before Milly got it right. Told her to make it right away BC I would be there within 5 min. Arrived, no order. Tried paying for my food, wouldn't wait on me. After the kitchen guy gets the others to pay attention to me, found out my food wasn't even made (I ordered 2 things). After waiting 20 min, they hand me some food. No apology, nothing. Was the order correct? Of course not. I could tell immediately by the containers in the bag it wasn't correct. When I told the girl handing it to me it was wrong, she said, "no it's not." Told her again, this is not what I ordered, "yes it is". After her arguing with me for few minutes, the MOD finally came over. Nothing about the food they handed me was correct. Had to explain to them, to 3 diff employees, what my order was, 4 more times. Guess what? Didn't even have what I wanted made (they ran out) & never made more when they heard what I wanted earlier on the phone. Waited another 5 minutes for them to put order together. They were incredibly rude, disrespectful and beyond terrible to me. Had a crying newborn with me, all the while, still waiting. Over 40min later after ordering, I leave. Didn't comp my order, didn't apologize, nothing. In fact, when I eventually was allowed to pay, they all turned & ignored me and started walking to the kitchen talking to themselves while I was still waiting on 1 more enteee. The kitchen guy had to get them to come back to give the rest of my order. Beyond Appalling & inexcusable. Milly and the other girl in front need be fired. Hilda, the MOD, needs some serious retraining. Owner of the franchise — you should be ashamed if this is quality of staff you deem sufficient.

To whom it may concern, Panda Express HR Dept.
I must mention first the great work and management I have witnessed from Jimin, and Andrew. They have put together a strong core team of motivated individuals, where "above and beyond" is a part of their everyday work ethic. As a seasoned fine dinning Sous Chef and kitchen manager I must also mention the high standards they have established in the Robert C Daniel's Pkwy location, makes for a safe, pleasant, and clean place of employment.
Unfortunately,
The arrival of new supervisory and managerial personnel at this location is causing more problems than maintaining and raising standards at above mentioned location. Employees cannot clock in and out, new employees that cannot complete a full shift are being scheduled, hence leaving undue work and stress to a team that naturally go the extra mile.
The disposition of these new managers is condescending and disruptive to the (Wa) harmony that I have witnessed during my employment. As a former team leader and kitchen manager I must say that their social and cognitive skills are lacking and this greatly affects the performance and desire for employees to work.
I send this message in confidence against retaliatory behavior from my superiors in the Panda Express Restaurant Group and concerned employee that desires and enjoys my employment with the Panda family.
Sincerely:
Employee Id: 1352381

Good morning.

I will like to give an observation that I thing needs to be correct.
I went for the first time to Panda Express in Cibolo Valley & Main

The first think I notice there, was No one was wearing hair net and any Glove
while serving the food and cooking .
One employee came out from the back on his cell phone, then proceeded to start cutting red Bell pepper on a Machine bear hands. No Gloves! The other employee that was cooking the noodle rub is nose then went over to cook the noodles. again, NO hand washing.
The other lady that was working on the drive true, also was serving food without any Gloves. Believe me . I will Not go back there.
In food service, you Must always wear gloves, hair nets or hats. and there is sanitation machine all over the kitchen.

They need to be more aware of all these thing because, is an open view.

Thank you .