Panera Bread
Reviews and Complaints

Please tell me why I can not order on Tuesday 13 bagels online for pickup.
Currently it can not be done on your website.

I would strongly suggest you review your takeout programing for your takeout menu and evaluated changing it so I can order my 13 bagels online for pickup.

I would think Panera is more suffocated regarding there online ordering and would give this suggestion serious consideration

I love Panera Bread and have been a fan of yours for years! But lately your excellent coffee, both dark roast and light roast, has been very weak compared to the way it used to be at two of the Fredericksburg VA locations. My daughter first called it to my attention and it became obvious to me as well. I'm not seeking any remuneration. I just wanted to let you know.

Dear Panera Executive,
I am a proud American citizen, veteran, homeowner, and business owner. I pride myself in being involved and educated in topics that affect my family, me personally, my businesses and society in general. I dig deeply into issues and absolutely do not glean my information from newscasts or political bloating. Unfortunately, most of the population and businesses throughout the country fail to be as thorough. Because of this they fall into the mass hysteria or ‘cancel culture' so prominent in our society today. Burger King is one of the corporations that has placed themselves in this group. It has been publicized that the Burger King decision makers have instituted anti-firearm corporate policy, have pressed lawmakers to enact further strict legislation and/or contributed to gun control initiatives. I am sure that your decision makers have done this to look good in the media. However, as you have not sufficiently investigated the issues you only add to the misinformation and falsehoods of such a volatile topic. The current state of ‘gun safety or control' centers around more laws or restrictive ownership. "Gun safety" is often cloaked in language that essentially bans certain guns, ammunition or magazine capacities while criticizing award winning programs like Eddie Eagle and demonizing education-based organizations such as the NRA. Calling certain firearms "weapons of war" and "assault weapons" while limiting how many rounds a citizen can carry for self-protection or creating gun registries is a non-starter for me. It is proven that when enforced that the laws on the books sufficiently protect communities from gun violence. The issue is that the laws are not enforced, and mental health issues are swept aside. These are the real issues that need exposure and support! Instead, we get sensationalized news clips and politicians demanding more control!
As evidence I give you Sarasota County in Florida. Sarasota County has worked diligently prosecuting crimes, including gun crimes. Crimes have been reduced by 52% since 2009. This reduction represents the largest crime reduction in the state of Florida for law enforcement agencies serving populations of 100, 000 or more. These strides were made without infringing on citizen's constitutional right to keep and bear arms, more succinctly stated, they went after criminals, not lawful gun owners.
I and many citizens in this county support businesses related to the firearms industry and those who protect their family and property with firearms your organization seeks to ban. I cannot support that.
I am sure that it will not extremely impact your bottom line financially but, I, my family and those that I can influence have stopped and will no longer patronize any Burger King facility again.
This is submitted with the sincere intention that your company will change course and see the damage your actions contribute to the true American Way.

I have had multiple situations when the sweet bagels like cinnamon crunch were placed in the same bag with plain bagels and I complained many times to the store. In my most recent order the nut-containing pastries were mixed together with other pastries in the same box and I have someone who is allergic to nuts. The store manager explained they minimize number of boxes used and are allowed to combine nut containing items with other items.
Note that Panera app does not have special instructions options and this leaves customers like me without ability to voice their preference.
While random cross contamination cannot be prevented Panera should be able to establish the rules by which some items must be put in separate boxes. Saving the environment is important but saving customers from potential sickness that can threaten their lives is not less important.

Just had lunch at the one on Bell Road in Glendale Az. Food was great as usual. But I was surprised that we had to pick up our food at the kitchen and bring back to our table. We had soup snd sandwich. Both in our 80s. Having been a waitress for many years I had no problem. But I thought this was a law suit waiting to happen. I can just see some old lady spilling hot soup or ptripping. Plus no service or tips for help. I mentioned it to the cashier and she said they were suppose to offer customers someone to help them but they didn't. Panera I'd better than this. It's not McDonnalds.

I ordered a Greek salad online and when I get home found that they gave me three onion rings and a cup of salad dressing. So I called the Henrietta, NY Hylan Drive location And was told that was what I ordered. I then said didn't anybody with a little common sense figure out that I made a mistake ordering? I was told that they get that order all the time! I then said maybe there was a problem with their online ordering. Couldn't someone had called? They told me there was no problem with the online ordering and that They did not have time to call me. If every order looked suspicious they would be on the phone all day! I then told them I expected a refund and they said that they could possibly send me a voucher but had to check with the store manager the next day! This is truly unacceptable.

On April 25, 2021, I placed a curbside pickup order using the Panera app. I received a confirmation that my order would be ready shortly, so I headed to CAFE #[protected] Ellis Road Fayetteville, GA 30214. After waiting in the parking lot for about 20 minutes, a Panera employee came to my car window and asked what I was waiting on. I gave her my information and she went back into the cafe. I waited another 20 minutes and my order was not delivered nor did anyone come out to let me know there was a problem. I have been a regular customer, but am now hesitant to use this cafe again. I would very much appreciate a refund in the amount of $14.96.

Thank you for your help with this issue.

Lynn Hembree

Order #[protected]

I received an email from Panera offering 50% off soups for earth day only. I took my elderly mother there because she loves the chicken wild rice soup. She ordered 2 bowls and I ordered a bowl of broccoli cheddar soup. He said he had no way to enter our 50% off. Not very happy with an offer that can't be honored. This occurred at the McDonough Ga Panera on 4/22/21. Receipts read the time as 4:52pm. We waited in the drive thru for over 30 minutes. Very slow service every time I visit. I am a rewards member. Taryne Youngblood. [protected]@ymail.com. [protected].

We were at the new Panera Bread in Marysville Ohio 43040 this morning [protected]. My friend asked for a coffee mug instead of a paper cup. He was told that they were not using mugs. My friend said that they were using mugs in Columbus Ohio. The lady at the counter suggested that he go to Columbus then. Myself was trying to make a selection off the menu and to my surprise it was the lunch menu and it was only 9:00am. When I said something about it only being 9:00 am I was told to go to Columbus as well. I feel that we were treated rather rudely and that something should be done to correct the problem. I Also ordered the breakfast sandwich with an over easy egg. It can out with a scrambled egg. This was the second time this has happened to me at this location. And to top off our unpleasant visit was when we went for our second cup of coffee ALL of the pits were empty. I had to go to the kitchen area to tell the manager of this. We really like Panera Bread and upon how badly we were treated I feel that we should be compensated for our trouble. I even said something to the manager of the rudeness and I got the impression that he didn't really care. I will be looking forward to being compensated as well as my wife and our two friends.
Thank You

Ron Haupt
250 Landing Lane
Marysville, Ohio. 43040
[protected]

[protected]@icloud.com

The title is pretty self explanatory. They do it to everyone. It sounds petty, but it's also true.

Our order included a Teriyaki Chicken bowl that was (packed?) delivered on its' side so the bowl leaked sauce all over the bag and dripped on our desk and floor when I handed the bowl to the employee to eat. Also, the door dash driver handed the food to me through his car window so he wouldn't have to get out. The window wasn't opened completely so I had to take the bag separately from the box but the driver wasn't paying attention and the box almost fell.
I have pictures of the mess on my phone but I can't upload them because I work in a hospital and we're not allowed to send emails from personal applications.

I live in franklin park, IL. I visited the one on North Ave, Elmwood Park, IL and the one on River Forest, IL. Every time we decide to go there, there is people sitting in all the tables, one on a table for four, working on computers, others just talking on the phone, and because I have seen it, some stays there for hours at a time. Yesterday morning I visited the one in river forest wanted to have some breakfast, no tables available, I order and stand there for more than 15 minutes, nobody move, I was almost leaving when a girl move from a stool, I had asked her if she was living and she said no I am actually waiting to see if somebody move from a large table. I walked to get my order and then she left moving to a bigger table sitting there with her computer I sat then at the stool. While there two senior ladies ordered and stand there waiting for a table, nothing happened, they went to the manager and complain about the situation that I myself was experiencing seeing all those people sitting in these large tables some just looking throughout the glass windows. Those ladies talked to me in their way out and told me they are not coming to Panera anymore because this is an all the time situation. I went also and complain to the manger, a young guy that hardly paid attention to my complain. In these times when because of the pandemic tables are less, why Panera is allowing people and individuals sitting there for such long period without caring about the people standing there waiting for tables, this situation happens at every Panera. These two are something of all the time, even before the pandemic it was the same situation. This is very unfair for customers that are going there for breakfast, for lunch etc. I don't think is even good for the business that is loosing customers because of all this unfairness going on. I myself am not going there anymore until I could see this situation improved. There are many other restaurants with better accessibility. I really hope I hear from you.

date 3/10/21
location Monroe NY
Cafe # 204370
order # 1343060
Cashier says Steven (but a girl was the Rude one )

1st the worker was extremely RUDE !
I was traveling with my son, he had just had surgery and could not walk .
I went thru the drivethru which i have never done before .
It was a night mare ! It was not busy at all, and no one was behind me in the drivethru . so I asked to explain a few different items and it was like i was a BOTHER to her. I put my order in and I literally repeated it because she was talking over me, so I have no idea how she could hear what I was ordering anyway . So we got our order which totaled $28.95, and were on our way .
We ate in route, so after all of that, we got NOTHING we ordered, ABSOLUTELY NOTHING was correct ! I don't usually complain, but the whole experience was so terrible, something should be done !
I would like a complete refund if this is possible because we did not receive the service we obviously paid for .

Thank You,
Lori Barnao

My order was 45 minutes late arriving. Then when my order arrived it didn't contain the soup I had ordered. A spoon was in the bag with a half sandwich and a piece of bread, but not soup. When I called the local Bread Company and asked to speak with a manager I was put on hold and then disconnected. I tried calling back again but they wouldn't pick up the phone. I just want to get my money refunded for the soup I had paid for. My order # [protected] Order checked by K