PC Richard & Son review: defective product and bad service 126

I purchased a 60-inch plasma LG TV in April 2017 for $1, 600. The TV started acting up after 5 months by shutting off by itself, unable to control volume. Now 2 months later, the TV doesn't turn on and if it turns on, it does not have picture. I purchased extended warranty for 2 years for $129 and I was told by the PC Richards & Son salesperson Nick S say that if something happens to the TV, I can select a brand new TV for the price I purchased the original one and they will deliver the new TV and replace the old one. I even purchased HDMI cable for $150 because the sales person said that would work way better with this TV. So after spending $1, 800, I am getting a service that is not acceptable. I made an appointment with the service people and they advised me completely different. They came out with attitude to begin with, they said I will not get a new TV and they will need to take the TV to get it repaired for 2 weeks. So I need to stare at a big empty wall for 2 weeks. PC Richards & Son uses false sales technique to get their products sold. I was not aware that if anything happens to the TV, they will need to get it sent out to repair which will take weeks. Also, this TV is still under manufacturer's warranty being under 12 months so they should be able to ship it back to the manufacturer. I am extremely unhappy with the service I received from PC Richards & Son, especially that I heard their service was exceptional before. Well, I will definitely take my business to other stores where I get the service I deserve. I will also make sure I tell everyone I know not to ever purchase anything from PC Richards & Son as this has been a horrible experience

Bad service aside, once a replacement is done on ANY retailer's plan, the contract is OVER. Read the terms.

I called PC Richards and his son answered the phone. He said there was a big 40day flu epidemic going around their establishment, and that they were short on repairmen/women, until they recovered.

I bought a washer a little over a year a go on July 4 the washer stop working with my clothes locked up inside of it i called customer service they give me such a hard time just to send a service person just to open the washer so I could take my clothes out they finally send someone when the service person check he said the washer needed some parts which he ordered according to him would take 5 business days it is going on three weeks already each time i called all i am getting is a run around do not have service person in my opinion pc richard & son stinks i am a very unhappy and disastified customer

I wanted to buy an upscale cooktop that was a discontinued model. Full disclosure that I needed a 110vline was never told to me.. The salesman Joe Botros Jr. said I would have to pay $20!.00 in cash for the installer to cut the counter to get a correct fit". Upon writting up the sale the salesperson told me because the cooktop was an upscale model he would have to charge me an additional $200, .00 for delivery;. So my good deal of $625 mounted up to close to $1, 300 dollars?. The salesperson lied about to many things just to make the sale.. I wish the complete truth would have been told to me right away". P C Richard & Son just lost

a long time customer.

I just purchased a lg 60 inch plasma from the p c richard & son store in paramus nj and they told me to just check for damaged glass because they said that was the oly thing they didnt cover so they barley opend the box and I ran my hand over the screen and it looked good so I ask him can iI lay it down in the back of my pickup he says yeah and his guy loads it in the truck and I take it home I notice on the back there is a huge dent and both sides are buckled and when I get it in the light and im looking at the screen and behind the glass the screen inside is all cracked so I call them imedietly and they say to come bring it back in so i do that and the guy brings it in direct light and goes it didnt leave the store like this, it would never have left the store like this, what an ###. So I am arguing with him and it gets no where so I have to call the manager James and now im waiting on that .And the next day my 13 year old son is on the internet and he finds out you are never supposed to lay a plasma on its back because of all the stress on the glass and I call LG the manufacturer and the say the same exact thing, And also that the guy was not supposed to have it on its side when he had it on the doly . so I called them back up and they said it was fine the way they loded it, im like I spoke to the manufactrer and your not supposed to do it like that i get nowhere there so im just waiting for tommorow for the district manager to call me and if i still cant return/exhange it im gonna take it to court they are totally wrong if you want a tv or any ecectronic go to bestbuy not these idiots by the way the guys names were Marc and James the manager (the ###)

If Joe told you that he misinformed you. A replacement happens after repeats of the same problem typically 3 times or if the unit can not be repaired. No, no manufacturer is going to take that TV back except for the rarest of circumestances. The TV will be repaired in the first year and billed back to LG in this case. After that your extended warranty will be covering you.

Believe it or not dealing with one of these local regional appliance dealers is usually easier than dealing with these national dealers. Delivery logistics can become a nightmare and it will never always go smoothly. PC is usually responsive and really wants their customers to be happy. At the end of the day they are trying to make a profit for their service so they also need to make sure they are not being taken advantage of too!

Their sales people may are worst, but if you need service, it's exactly the opposite. You are at their mercy & they stink?. Today is the 3rd service call on the same appliance, a refrigerator/. They refuse to give you a time frame ahead of time, so you have to leave the entire day open.. Of course their time is more important than yours, every time|. I spoke to a supervisor James this morning & he was very uncooperative & offered no alternatives for resolving our problem/.

By the way, this is not the first time we had problems like this|. The last time we had to appeal to the salesman & the store manager for help|.

It is 9:30 am & we just found out that the tech will be here between 1 & 4/. We'll make sure to roll out the red carpet for him.

I purchased a 55"Samsung 3d TV on black Friday. As of last wk I set the TV up do to remodeling my house I didn't want to damage the TV. As soon as I turned on the TV I had a black line going across the top. Mind you I just opened this box up. I called the store and they sent out a tech and he said I had a bad circuit board!. So I waited a wk then he came back serviced the TV and had the same problem'. So I went back to the store for a replacement and they told me that they dont have that TV?. They also told me that my 5 yr warranty that I paid 500'.00 for was voided out!. The salesman gave me an updated Samsung TV but I had to repurchase a 5 yr warranty?. To me none of this makes sense". I spent a ton of money at this store and still got screwed so think twice before you shop at P C Richard & Son:. As of today I will never go back to any P C Richard &on ever again.

I have a complaint that was actually just sent to the CEO and President of PC Richard. I hope something is accomplished from it, but I am not expecting it to be. I purchased ALL appliances for my kitchen ... fridge, stove, dishwasher and microwave in January and was told if I open a PC Richards CC that the current promotion was 18 months @ 0% interest. How could I pass that up!? WELL 6 months later, I was charged interest for not paying the full amount of all appliances (minus the dishwasher) by the required date. Apparently, the 18 months of 0% interest only applied to the dishwasher (?!?!?!?!). What kind of crap is that? At no time did our salesmen specify that the 18 months of 0% financing only applied to ONE appliance. If we were told that, we would've used a different form of payment and not opened up a brand new CC with them. And when we went to the store for help, the store manager was awful and blew us off and basically told us that "we realized it too late" and questioned us as to why we didn't catch it earlier? WE CAUGHT IT ON THE FIRST BILL with the interest. And then he blew us off for 3 days, and then when we called him back he gave us a number to call... which went to the PC RIchard repair center. Has anyone else had issues with the 0% financing deal?!? I'm so disgusted with them, we will NEVER shop there again and neither will anyone I know.

This is my third GE refrigerator in 10 years from PC Richards. The second was bought in 2017, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson says, "It's the top of the line." I buy a 10 year warranty.
Four years later, and the thing is broken. The technicians have been there twice. The latest is that the cooling system needs to be replaced. As above, they ordered parts. Another week and no one will replace my refrigerator until it is deemed unfixable no matter how long that takes. So far, this has cost me $1, 300; $200 to buy an emergency refrigerator as cardiac medication had to be refrigerated, $300 for warranty which was an absolute waste, $600 in spoiled food, and $100 each time as I need to pay someone to wait for the repairman.
This refrigerator is in a vacation home. I have been a loyal customer of PC Richards for years and spend several thousand dollars per year. I can tell you now, this company is uncooperative. At this point, if this is not fixed, I will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court. I have read similar horror stories from other consumers to my great dismay, and I cannot be without a refrigerator for months or deal with endless visits from incompetent technicians. This is the third lemon refrigerator form them.

There was one strange thing in this transaction: they seemed to have my name and address in their computer and insisted I had a P C Richard & Son credit account. I was 99.9% sure that I had never bought anything at P.C. Richard & Son so I didn't understand that and said he must be mistaken. I charged the refrigerator to my Visa card as I had planned, which turned out to be a good thing.
About fifteen years ago, I had bought a television for a friend by opening an account to get a discount and I figured maybe it was a P C Richard & Son rather than Best Buy or Circuit City. Later when I checked with my friend, it had been Best Buy, so I am now 100% sure that I have never purchased anything from P C Richard & Son before and still wonder if that is some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a P C Richard & Son credit account.
My advice is do not let them talk you into that because you may need the protection provided by your credit card company just as I ended up needing it. Do not buy an appliance from them unless you use a credit card. Do not pay cash, do not write a check, do not use their credit services.
When I got home, I called the bank that handles their credit accounts and they checked by my social security number and they had no history of me every having any kind of account. This made me feel safer about possible identity theft but I am still not sure if this was an honest error or some sort of an attempt to trick people into opening credit accounts. I have no explanation of why I am in their computer system unless this is some kind of scam. The bank couldn't provide an alternative explanation, either.

We recently just bougt a new LG oven at hhgregg.I turned the self clean on, after using it only 3 times EVER and it CAUGHT ON FIRE.

Literally a fire full blown inside my oven. I called them and spoke to the manager James the next day and the manager told me it was my fault, and he was not going to do anything about it. Rudely too might I add. Not "did anyone get hurt?" or an "I'm sorry." Just a plain and simple "can't help ya." Now my oven smoke everytime I cook something in it, and the whole bottom it burnt.

$900 down the drain.Thanks P C Richard & Son!

you said hhgregg and then complaint about pc richard and you got it all wrong

I purchased a samsung plasma tv 6 months later it quit and was repaired by samsung.Six months later it did the same thing.

The warranty company and P C Richard & Son said i was lying and then gave me a run around about my tv. It took 1 week of calling every day an 3 hours of sitting in the store and refusing to leave without a tv and telling them that we were going to sue them if they didn't honor the plan that we had bought for us to get another tv. They said it was going to take them another week for them to decide if we were going to get a new one.

When the repair was going to cost double what the tv cost knowing that the tv that broke was the only one we had.It was nearly 2 weeks to get another one after it quitand wiuld have bee longer if we had not been proactive about getting it taken care of

I went P C Richard & Son to purchase a washer and dryer from our usual salesman. He ushers us right to the Samsung steam dry model set and says you cannot go wrong with this set so we bought them. One week later the dryer stops working so we call and they promptly bring another one out to replace it. Now here we are a month later with a washer that will not start and the dryer having issue's again. We call P C Richard & Son and get told its a extended warranty issue. We then called the extended warranty number to get set up with the service dept and a appointment was set up 3 days out. When the service guys shows up for the appointment he tells my wife since its a stacked unit he cannot look at the washer at this time however he would order every part it may be. As far as the dryer the service man tells my wife if its not acting up now he cannot doing anything about it. A appointment was then set 7 days later maybe fix the washer with the ordered parts. Oh and we must unstack the unit's or it would be another 5 days before 2 service men could come out and do it. First trip to the laundry mat cost $24.00 to just wash the cloth's to be brought home to dry. Extended warranty covers $225.00 a year! JOKE

After purchasing a 2 x stove's, 3 x refrigerator's, dish washer, Tempurpedic bed with ergo, 65' TV, 73" TV, 50" TV, 3 x 42" TV's, 2 surround sound audio systems, Video camera, and countless other items from P C Richard & Son the last 10 years I truly believe its time to shop elsewhere for nothing else than customer service after the sale.

In closing we have been without a washer now 9 days and if its not fixed when the service man comes back I will return it thru P C Richard & Son front door's

IF it's in Year 1 it's NOT an extended warranty issue. It's a mfr warranty issue. Your "extended" plan takes effect Year 2. PC service does not like the extra step of billing the mfr. Should have gone to Samsung website and initiate service yourself.

I bought a T.V. from there in November, was supposed to get my rebate in December/January. Called in January said it is coming, January said Mid January/. Called today said a month from February 28th!. The rude salemen Joe Botros Jr. 8246 hung up the phone on me and it did not hang up all the way so I heard the Joe Botros Jr. 8246 talking bad about me to his co-workers". Real Professional;. I will forward a complaint to the the company and NEVER shop there again.. This is a terrible company and it is extremely disappointing'

No call was received. When my product didn't show up, I called and was told it had been pushed back a week, I ended up receiving the microwave on the 11th of January (3 weeks later).

My stove arrived damaged and they offered $75 for me to take it. I didn't pay $2500 for a damaged stove, so I sent it back. I again was supposed to receive my new stove february Again no call.

I called the store and they said they didn't have my stove and didn't know when it would arrive. I had to cancel my stove order because it was going to take another 2 weeks".

My stove was a special order from Electrolux but nothing takes a month and a half". I even called Electrolux directly and there is no shortage of the stoves/.

I haven't had a stove in over a month and have already made 2 payments for something I don't have'. My salesman, did not communicate at all|. I called everyday and he could care less.

It has been 5 already. I will never shop there again. I was excited by the beautiful look of the store but am disgusted at the lack of regard for my happiness and time

Its a TOTAL SCAM…Everything, before during and after the sale (as they say.)First and foremost, they opened multiple credit cards in my name without my knowledge, saying that I was simply being sent a "new card" and blatantly lied to my face as the salesman reassured me that my credit was not being run, which should be illegal if it isn't already. And, from other complaints I've read this has apparently been going on for some time as well as there have been charges of the misuse and theft of personal information. Additionally they attempted to insidiously and grotesquely over charge me.Taking advantage of a customers kind nature and reluctance to be forced into haggling and arguing, I was told I was getting a discount and free warranty when in fact I came to discover that I had paid far more for the item than I would have paid at any of there competitors. So much for their price guarantee. All they do is jack up prices and make you feel as if your getting a discount, and despite their supposed "love" for the local community, have been ripping people off for years...lies and trickery. When I attempted to cancell my order at the Bayside location, I was left waiting, staring at the clock and missing a previous engagement I had while the utterly incompetent employees passed the buck up the chain of command. When I was finally addressed, I was met with the store's general managers rolling eyes and spoken down to disrespectfully. (So bad in fact that the only halfway decent human being for an employee in the building had took it upon himself to apologize for the actions of his peers and managers) Also, the sales people on the floor gathered to watch as if my wife and I were some sort of spectacle. The entire staff was completely rude and unprofessional, from the girl chattering on her cell phone playing with her nails ignoring customers to the sales staff and ESPECIALLY management. From what I understand this is a very old company and was founded in good faith and pride in the care for the customer. Whoever runs the company now however should be ashamed to have disgraced the good faith of their founder for he surely is rolling over in his grave. I will never step foot into that pit of thieving, coniving, shiftless snake oil salesmen ever again. Management acts as if they are too good to deal with you and arrogantly strut about the store as if they believe they are wall street big shots. As we were trying to work out my issue, the sales people on the floor surrounded us with arms crossed and whispering amongst each other leaving us to feel even more pressured. My wife said it was one of the most uncomfortable situations she had ever been in. Not to mention the creepy ogling and staring. They clearly must make many women feel uncomfortable and no man should let his wife go there alone. The salesmen, smelling of cigarette smoke, had a predatory look in there eyes and dealing with them makes you feel as if your at a back room poker game. Upper management in this corporation should be thoroughly embarrassed opand I pray that not all the locations bare any resemblance to this one. The total lack of character and respect in management has surely rubbed off on the lower level employees as this has been the single worst experience I have ever had as a consumer. Before any others are treated in this fashion, corporate management should absolutely reanalyze practices at this location and get rid of the people running that store. Totally unbelievable,

A VERY unsatisfied customer.

p c richard & son and new the company they sell extended warranties for are useless when it comes to service after the sale. both just keep giving me the run around and do nothing to solve problem with computer.if tou request a supervisor they tell you it will take a minimum of two days for them to call you back.this has been going on for over a month now...my suggestion would be to avoid these two companies and their policies like the plague that they are on consumers.calling p c richard & son corporate office gets a busy signal or a hang up from the operator of the swithboard that screens th calls coming in.

P C Richard & Son in Paramus salesperson Joe made us promises of discounts prior to our decision to purchase..Then ran my card through charging me without discount as he then explained he could not do so..

He improperly entered my billing information causing undo interest.. When I called him about my bill he immediately referred me to his manager.. The manager "Unknown" name refused to hear my complaint and would not allow me to speak! He told me it is not they're problem and I need to take it up with !

As they were selling me the TV I was theyre after the sale they didnt even know me..All in all I think there sucks and I will no longer carry theyre card!

Be VERY wary of these people!They are RIP OFFS of the highest order.

I was told that I would be interest free for 24 months, after which my payments would begin to include interest. What they DIDN'T tell me was that all that interest was accruing and that when it kicked in I would be hit by deferred interest in the sum of almost $1200.00! NONE of this is listed on your monthly statement page, mind you!. It's a separate page (to which they conveniently never direct you!

You really have to hunt for it|.) THEN you're hit with a brand new 29;.99% interest rate! You read that right! 29|.99%! Even though I have automatic payments, so I'm never late!

This is now by far my most expensive interest account'. They make CitiCard look like Mother Teresa;. PLEASE! If you have an account with these people PAY IT OFF FAST, .

Then find another provider!

These people have a hole where their souls ought to be".Buyer beware!

I received my GE Money statement for P C Richard & Son in Paramus. I was charged a late fee and my interest was sent to 29.99 even when my payment was made on time.

I was informed that although it stated on the statement :due by 5pm eastern by due date" that on weekends payments must be made a day before. Now how would you know this when it states the terms on the statement? Are GE Moneys terms and conditions not legal and binding? They will credit my account next month...

so I have to pay until they fix because they refused to issue an immediate credit and change my interest rate. I have filed a complaint with the NJS Attorney Generals office and suggest all that got screwed do the same. Buyer beware.

**To expedite a response, please provide Reference code DM 062513_cb_fran621**

We're sorry to hear about your experience. We would like to look into this. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

The delivery people were extremely rude and late.Not once did they introduce themselves or show my family how to operate our new appliance.They walked outside and never said goodbye or thank you for your purchase.Screw P C Richard & Son, Home Depot or Lowes will be my future companies. Paramus NJ have sent three previous letters to PC Richard & Son with still no response from them & LG;do they really think I'm going away.I'm going to tell the world what lousy customer service they have.I wish the God I had made my purchase through Sears like I originally wanted to.My LG Refrigerator was cheaper at Sears but not in stock for 30 days.

I went to P C Richard & Son in Paramus New Jersey.I walked around a bit looking. I was attempting to get the atention of a sales person and they took notice of me and then turned there heads as if I did not exsit.there were many foreign sales person and seems not one american.

I feel I was discrimated against.

And I will never shop at P C Richard & Son in Paramus again.I went there because I had purchased items before and the african american gentlemen Ola there were very unhelpful and I went back to buy a stero system for my tv.the gentlemen Ola there where just rude.

Be careful when purchasing from them. My experience was that the sales rep Ola witheld information about this product, after I specifically asked about the performance of this unit. Then, he claimed that the return/exchange policy was explained to me(Once his boss showed up). Clearly I would have moved more slowly had I known I could not return the appliance.

I recently purchased an air-conditioner14, 000 BTU Portable Air-Conditioner. I wanted a unit that would cool a basement room/low ceiling, 320SqFt Room(Approx). Since I have a couple of window units in other parts of the house, ... 8, 000 & 10, 000 BTU ... in slightly smaller rooms, I figured that a 14, 000 BTU should do the trick. He assured me it would be more than adequate, after I drilled him for 20 minutes or so. Unfortunately, I seem to have missed a few questions, and he didn't offer any other information to help make the purchase. I even sprung for the 3 year extended warrantee. Total of $659.

I left the unit on for 7 days straight and the lowest daytime temperature in the room was 73 degrees next to the air-conditioner, and 79 degrees on the other side of the room. I added a small fan to circulate the air better, and it did even out a bit (Daytime temperature outside was in the low 90's.). Remember, this is a basement, which is typically cooler as it is.

I went back to P C Richard & Son in Paramus the next Saturday, and the sales rep Ola now informs me that in fact, these portable air-conditioners are not as efficient as the window unit. SO ... as a test ... I brought the new air-conditioner upstairs and hooked it up. It did not work as well as my smaller 8000 BTU Window unit.

SO ... I packed the unit up and brought it back. The sales rep Ola then informes me that they do not accept returns on Air-conditioners. Only "Replacement". He even had the balls to tell me that I asked that question and he told me the return policy 2 weeks earlier when I bought it. Had I been told I could not return it, I would not have purchased the thing and done some online research in advance;. They wanted me to take another Air-contitioner!. Replacement only is their policy'. Since the room I needed it for could not accept a window air-conditioner, and I was not going to get another portable unit, we were at an impass'.
The hang up was that I now had the unit for 16 days, and it as too long to return it". I might of had better lusk if I had boxed it up a week earlier instead of testing it out on the first floor'. After a small battle, I ended up with store credit?.

If you are going to shop at P C Richard & Son in Paramus ... DO NOT make an "Impulse buy".

I need a dishwasher anyhow, but once this store credit is used up, I'm done with P C Richard & Son in Paramus

I bought fridge in 2017 with 10 yr warranty.Third time the defrost mechanism has malfunctioned, resulting in the fridge becoming warm and the freezer extra cold.

Electronic part had to be replaced. Today's service rep, Bob, was so unfriendly from the start, no eye contact, barely mumbled hello, etc. Took freezer apart then said I will need to replace the electronic part which will cost a lot of $$$. Didn't believe it had been replaced in the past or that it was still under warranty.

I had to prove it, then he ordered the part.

Asked why this keeps happening, said just be happy it works when we replace the part.Gee, thanks. P C Richard & Son in Paramus.

I bought an iPad Nano from P C Richard & Son in Paramus, NJ: it stopped working 17 days after purchase.The store refused to take it back, provide a refund or help in any way.

Apple said to tak it to the Apple Store in NEW JERSEY; they won't exchange it because it wasn't bought there. BEWARE. NEVER BUY any APPLE products from P C Richard & Son in Paramus (or anything else - (their sales reps are uninformed about more of the inventory they sell and clearly management James Langford is not honorable. I will never set foot in one of their stores again.

All over a ***

P C Richard & Son in Paramus is "Unreliable and dishonest"
First the delivered only the Washer .Then were supposed to deliver the Dryer and the base for the Washer, which they forgot the first time.

Took the washer out on my deck flipped it completley over installed the pedestal, scratched the entire top of the Dryer...and..

when they re installed the washer..it no longer worked.
After much back and forth, they could only replace it with a floor model which I was tld was in perfect condition, and i was to recieve $150 credit.The floor model was scratched when delivered, and i am still waiting for my credit...So Long to a 25 Years customer

Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, 5-5-2017, that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I arrived home after work on Friday, 5-10, to the gas smell and was smart enough to call PSEG. The whole house would have blown up. I want to discuss compensation with the president of P C Richard & Son in Paramus or the legal team! I have pictures of everything that was broken and damaged!

We were scheduled for an installation by P C Richard & Son in Paramus, NJ. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P C Richard & Son that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a fact that they did not mention to me when we bought it. Craig Ruppert ** was responsible and would not allow me to speak to anyone higher up because he said he was the boss.

OPEN Box cutter was left by installer in front of my door. I have two small children - and when he returned to pick it up I brought this to his attention. Instead of expressing any remorse or even concern for his negligence, he said, "Whatever, " and walked out of the house. I called P C Richard & Son in Paramus to lodge a complaint, and they too did not take any action. It is obvious that Customer Service is not a legitimate concern

I purchased the refrigerator along with other appliances. Upon delivery they never told me the refrigerator was not being delivered because it was severely damaged. So I had to wait a couple of weeks for that to come. Also the ice maker came separately after the refrigerator arrived. Then I had to set up an appt for the ice maker to be installed. Finally the ice maker got installed. Initially the ice maker was making too much ice...now it hardly makes any ice! I called for service (3 times I was put on hold and forgotten). Finally, the 4th time someone gave me the service number to call; on hold again! Now I get a person who gave me a service appt for them to come and just inspect the ice maker. If they cannot fix it, they will order one (waiting again) to be delivered to my home. Then I have to call and set up another apt for them to install the ice maker! I asked if the service staff can be somewhat proactive and just bring another ice maker with them...I was told they cannot do that! I guess that would be too easy! I will never go back to P C Richards & Son in Paramus.Its back to Karl's Appliances for me!

I purchased a washing machine from P C Richard & Son in Paramus.I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call FEMA or the insurance. The company sucks. Bad customer service. I used to get my appliances from P C Richard & Son in Paramus.I have maybe 15 things in my house from P C Richard & Son in Paramus.Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

I purchased so many appliances for my newly renovated home and was promised that I won't be dissatisfied with my appliances. They even talked me into purchasing warranties for all my appliances for a high price tag. I wanted to purchase Square Trade Warranties but they promised me that their warranties were the best, promising me that these were no hassle warranties. After a year, my range broke down. I tried to use my warranty and the cons at P C Richard& Son in Paramus came over to my house to look at my range. They saw a few mouse droppings behind my range and refused to fix my range without getting my whole house exterminated. Okay, so I paid $50 to get my house exterminated and emailed my receipt to P C Richards & Son . They are now telling me that my warranty is void. This is the worst company to deal with. Never ever purchase anything from them. I know I won't.

Chasing customer throughout parking lot, why you are not buying
Horrible manager name Craig Ruppert in P C Ricahard & Son in Paramus NJ was extremely rude and disrespectful needs to change his attitude towards clients he thought by changing his language while speaking no one was going to understand what he was saying but he was wrong, by chasing customer throughout parking lot, why you are not buying.sometimes its not so good to judge others by just the looks. Worst manager ever !

I bought several appliances from them in May, which I had delivered several weeks later at my new place.I also decided to buy a tv, which I was told that I had to bring home myself that day in order to get the advertised to deal because it was an older model and they only had a few left in the store.

I kept the tv in the box because I was moving shortly. When I opened it up after I had moved, I couldn't get the tv to turn on. I called the store, mit managerJoseph Botros Jr and he said that he couldn't help me because it had been 30 days since I had purchased it. He told me I must have dropped it, which I did not.

I had him send a technician out to see the tv and he said it was physical damage which isn't covered by the warranty.

Meanwhile, there is not a scratch on the tv and I have yet to receive an explanation as to how they can determine it is physical damage.They won't give me my money back or let me exchange it for another tv.