Menu
For Business Write a review File a complaint
Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: unable to redeem tokens 105

S
Author of the review
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am unable to redeem tokens on games I play at PCH. It keeps telling me I am not a US citizen. Please fix this problem.

105 comments
Add a comment
A
A
Alaskangal77
Chico, US
Jan 27, 2010 2:53 pm EST

every time I try to redeem my tokens it says I am not a resident of the USA

A
A
alicejjj
Newberry, US
Feb 13, 2010 2:43 am EST

GO to your account page and make sure to check usa in your account information...You can find most answers on the FAQ at the bottom of the page. Just scroll to bottom of game page and click on FAQ.

K
K
kholi
Pfafftown, US
Feb 23, 2010 8:55 pm EST

Every time I try to redeem my tokens it say i am not a resident of the USA .

D
D
ddll
McMinnville, US
Oct 14, 2010 9:33 pm EDT

unable to redem tokens it tell me I, am not of age I well over the age of 18 Iam 66 years of age and it sad I need to log in with pch.com I have done this several times dede44@blomand.net. Ihave over 131, 546 tokins to redeem

please let me know how to fix this problem

thank you
DIANA lawson

D
D
ddll
McMinnville, US
Oct 14, 2010 9:50 pm EDT

not a complaint I WOOD JUST LIKE TO NOW HOW TO REDEEM MY TOKENS TO USE THEN FOR GIFT CARDS
131.000 TOKENS i LIKE YOUR GAMES AND PCH.COM JUST NEED HELP WITH FINDING HOW TO DO THIS

THANK YOU PLEASE HELP ME Diana Lawson dede44@blomand.net

J
J
jjohn68
US
Dec 01, 2010 1:07 pm EST

i am told i am not 18 years old

A
A
Addisyn Lane
US
Dec 03, 2010 12:54 am EST

I had to go to my account and edit my info to include my country and birthdate then it worked for me

Y
Y
yellarose
Greenbreir, US
Dec 21, 2010 2:43 pm EST

can't connect to pch games. it cuts me off

P
P
princess1418
Rocky Mount, US
Jan 02, 2011 3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

mitchell23@embarqmail.com. i have not been able to sign in on my account for about 6 months i do not even try anymore i send for password t still will not take it.i try to set up another accoun it tells me to use another email.

P
P
princess1418
Rocky Mount, US
Jan 02, 2011 3:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i have not been able to sign for about six months no mater what i do it will not allow gives a a message email and password do not match.

M
M
marie1300
Bronx, US
Jan 21, 2011 3:06 pm EST

i have been playing for yrs and i have seen my token which they should of been more then 2000 every time i play token are not issue on my account why today i won on the wheel 1000 can reedeen none of my token cause it say i dont have enought please take care of this matter cause alot of people already thinking this is fraud advertisment

D
D
daspence3
Virginia Beach, US
Feb 12, 2011 1:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I also am unable to redeem my tokens. I first was given a reply that I did not have enough tokens. I have over 200, 000. The second message told me that I was not a US citizen. I was born and raised here and most likely die here. This is too funny

F
F
fatso629
Fresh Meadows, US
Feb 24, 2011 1:33 am EST

there are to many reshuttles in one level
fatso629, lyna629@nyc.rr.com

F
F
fatso629
Fresh Meadows, US
Feb 24, 2011 1:35 am EST

there are to many reshuttles in one level & the game
keeps freezing up.

S
S
Sie
N. F. M., US
Feb 27, 2011 4:12 pm EST

You got to go to your profile such as your personal info to fix the problem. Once you put in your name & address. country than you can redeam your tokens. SEP USA

R
R
rehab cook
laverkin, US
Mar 02, 2011 3:32 pm EST

What happened to the winner of contest 1830, one mil a year for life, Feb 28th drawing. I can find no info any where as to who won, its just disappeared ? march 2nd.

R
R
rlshirley
Newton, US
Mar 08, 2011 1:30 am EST

i would like to know how some one bid 200 entries on 500.00 walmart gift card won when i had 400 entries. this really sucks. play games for fun, but this really sucks. pch games is not playing fair. you need to either get it right or give back tokens.

S
S
shakeysue
Thornville, US
Mar 13, 2011 4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

will not let me set up my account with my personal info to redem tokens. whats up with this? shakeysue 3-13-11

S
S
shakeysue
Thornville, US
Mar 13, 2011 4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I go about redeming my tokens?

S
S
Susie Newman
Pensacola, US
Mar 29, 2011 4:14 pm EDT

I just tried to redeem some tokens and was told I was not a citizen of the US. Come on! Who is running this show. Get it together, folks or you might be in heap trouble.

S
S
Susie Newman
Pensacola, US
Mar 29, 2011 4:15 pm EDT

This could very well be false advertisement.

T
T
tomwoods
Newton Falls, US
Jun 04, 2011 1:37 am EDT

game wont let me log onto the site!

K
K
KEN APKING
Cincinnati, US
Jun 07, 2011 3:10 am EDT

kjapking@fuse.net can not get to his two favorite games - BACKGAMON AND MULTIPLE POOL WHAT CAN HE DO TO GET TO THOSE GAMES THANK U

L
L
lasyis2be
Placerville, US
Jul 30, 2011 6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i'v been playing pch games for some time and every time i try to redeem my tokens, it says i'm not a us citizen. please fix this...

L
L
leepers
Buffalo, US
Sep 16, 2011 3:07 pm EDT

When I attempt to change my cookies, (someone/some persons did something to my ability to properly play 3-Point Shoot-Out) I am unable to play my favorite games; 3-Point Shoot-Out, Word Search and Crossword. I am not computer savvy at all. I am using a HP Pavilion dv-1450 us Notebook PC--Windows 7, I believe. Every time I play 3-Point Shoot-Out, a host of interferences? occur; such as, slowing the movement of the basket, a visible horizontal/vertical line appears when I shoot the ball, the ball will spit out of basket when I shoot it, a don't enter icon will occasionally appear, which prevents me from shooting (can't even pick the ball up). There are a few other interruptions also, but these are the most problematic, at this time. It is obvious that someone/some persons don't want me playing nor doing well in this game. I had read somewhere that only the host can do these things, but I would not be surprised if some savvy hacker or some knowledgeable computer geek is doing these things. It's very frustating and sad. Oh, also when I try to leave a 5-word comment in the game, it dissapears (every once in a while my comment will be displayed), which again makes me wonder if the host of the game site is doing these things to my game. I truly hope that this can be resolved. I love PCHgames, eventhough PCHgames gamers/host don't/doesn't seem to love me.:(((

D
D
Day77
US
Mar 03, 2012 9:21 pm EST

Can't REDEEM my points.

W
W
whited
Perry, US
Mar 18, 2012 1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

why do PCH games shutdown so much. it has happened three times in two hours and it seems to happened for 3 or 4 months.

D
D
daspence3
Virginia Beach, US
Mar 18, 2012 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You need to go into your personal info on pch and change your country. It has happened to me before and for some reason if you have computer problems it messes with alot of personal info. Check it out it's a easy fix you can do yourself

E
E
EVELYN MORAN
Arlee, US
Mar 19, 2012 12:37 pm EDT

I also can't redeem my tokens says I'm not a resident of USA

E
E
EVELYN MORAN
Arlee, US
Mar 19, 2012 12:39 pm EDT

I also can't redeem my tokens says i'm not a resident of USA

X
X
Xza312
Plymouth, US
Mar 23, 2012 7:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also cant redeem my tokens, says im not resident of USA.

L
L
Lorraine Deneen
Gresham, US
Jul 28, 2012 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

None of the games will give me any tokens or credits for playing games. This has been going on for 3 days now. No matter how many times I play, it will only give me points for 1 game. This is really getting unexceptable!

S
S
Sharon Edmark
South Lyon, US
Sep 03, 2012 1:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I played Tri Peaks Solitaire all night and my tokens were correct 780.092. I logged out and then back in to get my Bonus Points for LABOR DAY which were 1894 Tokens. My total was 782, 796. Then I checked again and it went down to 780942. What gives? What happened to my total of 782, 796 plus all after that?

THIS IS A FORMAL COMPLAINT _ I LOST 300 tokens 2 days ago as well.

S
S
Sharon Edmark
South Lyon, US
Sep 03, 2012 1:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

One complaint - GAMES had been Freezing dudring play - 3 times this week ending 8/31/12.

Second Complaint - I had 782, 796 tokens after I had the labor day bonus per my own addition plus my account shows it and then the next time I am down to 780942 at 12:51 am monday ...What are you doing - I keep track of all my tokens. This is not the first time earlier this week I lost 300 tokens

WHAT IS UP WITH THE TAKEBACK OF TOKENS?

B
B
beep2008
Edwardsville, US
Sep 29, 2012 10:08 am EDT

at the start of the game it freezes up when the "show before each game" comes up. I hit the X but it won't move past that screen. Help

W
W
want to win too
US
Nov 25, 2012 2:38 pm EST

It seems like another gimmick to me . All they want is our information so they can sell it to their sponsors, who in turn fill our email in boxes up hoping that we will buy what they are selling. Maybe PCH knows there is no token redemption, and no winners either. That is why they don't answer or fix the so-called problem..
Everything is a complaint, with the token redemption site not working, not a thank you for the winning money! Maybe they should be investigated again for their practices. PCHs goal is to make money and keep there advertising money which they continue to collect from sponsors. We the public are driven by our own desire to get something for nothing, myself included possibly because of hard economic times. Just remember we are all enablers, Companies like this feed on our own selfishness.
PCH continues to dangle that carrot in front of us because we continue to actually believe and participate in their pretences.
For all of us, want-to-be winners, would all of you REAL PCH winners come forward so we can truly check you out to see if you are real people and not paid to keep your silence Actors.

R
R
roawr123
US
Dec 20, 2012 6:50 pm EST

Has anyone actually ever won anything from the pch site?

S
S
sheera711
Apache Junction, US
Jan 05, 2013 12:50 pm EST

I am unable to play games.When I click to play galactic gems, just a blank screen appears. I'm sure it is my computer not pch, but I just don't know what else to try

L
L
linda skov
Oro Valley, US
Jan 07, 2013 10:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ATTEMPTED TO REDEAM MY TOKENS. IT SAID I WAS NOT FROM THE UNITED STATES. I LIVE IN TUCSON, ARIZONA AND THAT IS IN THE UNITED STATES! I ALSO, EVERYTIME I ATTEMP TO PLAY GAMES OR EVEN RESPOND TO EMAILS, MY COMPUTER RESPONDS WITH VIRUS AND WILL NOT ALLOW ME TO ENTER. I SEE THAT MANY PEOPLE HAVE THE SAME PROBLEM. GUESS THIS IS FRUAD AFTER ALL!

E
E
Evamae
Taunton, US
Jan 11, 2013 9:14 pm EST

I have 1, 088, 500 tokens and can't get in to redeem, please help!

More Publishers Clearing House / PCH.com reviews & complaints

Publishers Clearing House / PCH.com - received a package I never ordered! 160
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Publishers Clearing House / PCH.com - scam 77
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Publishers Clearing House / PCH.com - matched and did not win! 106
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Publishers Clearing House / PCH.com - having to search for a product to buy before I can enter 139
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Publishers Clearing House / PCH.com - merchandise not ordered & a return 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Publishers Clearing House / PCH.com - drowning me in their daily malings 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Publishers Clearing House / PCH.com Contacts

  2. Publishers Clearing House / PCH.com phone numbers
    +1 (800) 459-4724
    +1 (800) 459-4724
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number
    General Questions
    +1 (800) 392-4190
    +1 (800) 392-4190
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number
    Sweepstakes Scams
    +1 (800) 476-4724
    +1 (800) 476-4724
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number
    Website/Tech Issues
    More phone numbers
  3. Publishers Clearing House / PCH.com emails
  4. Publishers Clearing House / PCH.com address
    101 Winners Circle, Port Washington, New York, 11050, United States
  5. Publishers Clearing House / PCH.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
Publishers Clearing House / PCH.com Category
Publishers Clearing House / PCH.com is ranked 19 among 198 companies in the Magazines and Newspapers category