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Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: unable to redeem tokens 105

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Author of the review
12:16 pm EDT
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I am unable to redeem tokens on games I play at PCH. It keeps telling me I am not a US citizen. Please fix this problem.

105 comments
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Evamae
Taunton, US
Jan 11, 2013 9:15 pm EST

how am I supposed to redeem my tokens?

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caine49
Brandon, US
Jan 14, 2013 8:02 am EST

Cannot redeem tokens for prizes. Why?

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hoopscoach17
Hallsville, US
Jun 30, 2013 11:24 pm EDT

Please tell me how it is humanly possible for people to win 2 and 3 million tokens in one day? There is some sort of cheating going on!

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gamblingmom
Leander, US
Jul 22, 2013 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was able to redeem my points for different things, but now I don't know how I'll receive those things. do they come in the mail, e-mail. How are they sent to me. Or is this a gimmick and we just earn points and then pretend we are actually using them to get items.

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gamblingmom
Leander, US
Jul 22, 2013 3:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had alot of points to redeem and decided to use them on different items. The points for the items was deducted from my point account but now I don't know how to get the items (mainly gift certificates). Are they mailed to me, e-mailed, what and how. I can't find any answers on the PCH webwsites. I've been a PCH member for over 40 yrs. and never won anything, I buy items occasionally and started playing the games online a few years ago. I thought this may be a way to get something for all I've spent on items and stamps to mail the many, many envelopes back. I complained once about an auction website and now they deleted me off the site. Are we now not allowed to complain about injustices.

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givememore25
washington dc, US
Jul 28, 2013 6:44 pm EDT

I have the sme complaints plus do I HAVE TO PAY for any of the items I SELECT even if I HAVE THE CORRECT AMOUNT OF TOKENS. please give clear information as to how to collect prizes

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Emma Serna
Stockton, US
Aug 22, 2013 6:33 am EDT

I exchange the tokens I win and choose items from the redemption center and I never get the items. How does it work? I call once to ask the question and the person that answered just laugh. and didn't answered my question. Thanks for your time. I hope I win the FOREVER.

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lil debbie
Newport, US
Oct 08, 2013 5:37 pm EDT

most ofyour instant games freeze, for instance, instant wins, scratch offs, sweepstakes PLEASE ADVISE. i;m a loyal pch fan

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Samantha mill
Magna, US
Mar 03, 2014 9:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I've nearly 20, 000 tokens, it will not let me redeem any of my tokens. Can you please help me?

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kcash09
Lincoln, US
Mar 06, 2014 12:07 pm EST

i went to redeem my tokens and when i click on an item to redeem with them it takes me to the login page to enter my password, but when i enter my password nothing happens. i click login and it stays on the exact same page. what do i need to do?

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Billie McAlister
Claremore, US
Mar 07, 2014 9:17 pm EST

Why cant I redeem my tokens this a bunch of carp makes you wonder if anybody ever wins false advertisement

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Wayne Mudrak
US
Mar 18, 2014 5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am unable to redeem my tokens. what can be done.Is this aSCAM! This is not right for your coaster ears.Please get back to me, so we can solve this problem and keep me as a loyal costemer. Thank you.

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Need help redeem my tokens
Grand Prairie, US
Mar 20, 2014 6:06 am EDT

PCH Games - UNABLE TO REDEEM TOKENS [Comment in Complaint]
i went to redeem my tokens and when i click on an item to redeem with them it takes me to the login page to enter my password, but when i enter my password nothing happens. i click login and it stays on the exact same page. what do i need to do?...

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Martin York
Washington DC, US
Mar 23, 2014 1:53 pm EDT

I would like to know how many point/tokens and/or to redeem them please help i can not log in my name martin york my email is martinyork196@gmail.com

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Lea Ott
Summit Point, US
Mar 27, 2014 7:42 am EDT

Cant redeem tokens. Say I need to log in, even though im already logged in.

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Hilda Cisneros
Laredo, US
Mar 31, 2014 6:33 am EDT

how do I ree
deem my tokens it doesn't want to log

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tmunson
Buckeye, US
Apr 06, 2014 2:49 pm EDT

Whats is up with this? I try. To redeem my tokens and it just takes me back to the login page?how many do you need?I'm lost!

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Tessie Jackson
Baton Rouge, US
Apr 20, 2014 2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will not allow redemption of tokens. Request that I log in when I am already logged in. After entering password and hit "sign in" nothing happens. Are the tokens meant to be redeemed for the listed prizes? I have in excess of 23, 000 points. Thanks for the fix, and Happy Easter!

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Oldcro
Union, US
Apr 25, 2014 9:26 pm EDT

I have tried to redeem my tokens, but it keeps going back to the beginning.

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Rodriguez Wanda
Chester, US
Apr 27, 2014 1:52 pm EDT

Every time I try to redeem my tokens won't let me doing

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Rodriguez Wanda
Chester, US
Apr 27, 2014 2:03 pm EDT

I Just want to know How to redeem my tokens Anything is no working

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marthaannblackmon
Los Angeles, US
May 15, 2014 3:52 pm EDT

Please help love games. It's not fair we play but can't redeem. Please help.

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Studebaker
US
May 19, 2014 10:08 pm EDT

Why can't I redeem my tokens? Please tell me step by step what I need to do. Thank you. Scangel50@hotmail.com

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Studebaker
US
May 19, 2014 10:11 pm EDT

Why is it that I cannot redeem tokens from pch free games, that I have earned? Can anyone tell me how to do this step by step? Thank you.

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chucky3
Detroit, US
May 29, 2014 2:19 pm EDT

Need to know why the system wont let me redeem any of my 500, 000 tokens.please send me a email at cmcknight7454@gmail.com

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AnnaG
Hallandale Beach, US
Jul 08, 2014 6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to redeem my tokens for months now and it kicks me out I cannot connect to choose a prize what is going on? This is very frustrating please help.

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1Sweetness
Sparks, US
Jul 15, 2014 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every time I try to redeem my tokens, it tells me to log in even though I already am. Then I get a blank page. How are you supposed to redeem the tokens for the gift cards or drawings?

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pauladavis
Honaker, US
Jul 15, 2014 12:15 pm EDT

I cannot redeem my tokens. I will not waste my time playing games if i cant redeem my tokens.

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Ying ly
Dallas, US
Jul 23, 2014 12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I think PCH IS A SCAM TO GET YOUR INFO. CAN NOT REDEEM TOKENS

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Lorraine Petitto
Paterson, US
Jul 31, 2014 6:21 pm EDT

I ask for help and nothing. Do you really care at all? NO.

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Leonardo Rosas
Los Angeles, US
Aug 05, 2014 7:48 am EDT

when I try to redeem my token is says that I have to sign in
again and that my password don't mach my email. What up with that.

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E.Sosa
US
Aug 07, 2014 11:48 am EDT

Report to BBB to see for ones self this is a scandal it complete and utter B.S

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James C. Clark
Frankfort, US
Aug 17, 2014 2:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've been trying to redeem my tokens. But not able to redeem my tokens I've won. I have over 240, 000 tokens. Please response I would appreciate.? I'm also not able to down load my games from pch. Thank you for your appreciation. sjclark04@yahoo.com

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Dlarussell
Rocky Gap, US
Aug 17, 2014 3:42 pm EDT

Unable to redeem tokens. I was not told why.

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kerrilk1113
Troy, US
Aug 18, 2014 2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to know who and when win the gifts that I am bidding on? I've been bidding like crazy and still nothing!

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johnp lazarus
US
Aug 19, 2014 4:17 pm EDT

PRAISE GOD
unable to redeem tokens on games all games ...

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julesmm2424
Holiday, US
Sep 07, 2014 10:33 pm EDT

This whole pch n its games are bs, its to bad cause people really believe in it so they got what they wanted pch you should be ashamed of your scam!

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sandra carvey
oswego, US
Sep 12, 2014 8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

r have 20, 000 tokens and can not use them l have call many time about this matter and you have not done anything l am writing to the BBB today about this matter thanks you for Trying to scam me iam not going to let you Get away with it

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n.j.n
New Castle, US
Sep 14, 2014 7:14 pm EDT

I am unable to play any lotto games I pick my numbers for the first game but there is no submit button, then I haven't been able to play the lotto games in months. Ever since you changed the way to play them.

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Lisa Zech Cox
Elwood, US
Sep 15, 2014 4:56 pm EDT

I have over 49, 800 tokens and I can't redeem them because it says to log in and I am already logged in.

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