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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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5:48 am EST
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PDFFiller PDFFiller

Hi everyone,

Please help me. I subscribe to a free trial with the app and advised that I will be assessed of the yearly subscription fee on February 27, 2022. I was just about to cancel my subscription today however, I received an email saying that there has already been an automatic renewal.

I am not aware that this will be assessed today, I do really need the money for my daily expenses.

Please help me.

Desired outcome: REFUND OF $105.6

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1:17 am EST
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PDFFiller PFFFiler

I have no idea and even I dont recall pdf filler and you have remitted 96 USD from my account without any information and approval, so this request you to kindly credit the remitted amount immediately. This charge was made on 2/23/2022. Please refund immediately! I never received a receipt, serial number, order number, or store information from where it was charged. Only shows on my bank account PDFFiler made the charge.

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2:46 pm EST
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PDFFiller I cancelled a subscription and now u have a £70.83 taken out of my account and I would like it refunded

I required a sc2 sickline and when I got it I saw that 0.85p had been taken from my account on 20th January which is fair enough, then and I cancelled subscription.

A further 0.85p was taken on 24th January again.

I have just went into my account and there is a £70.83 taken by yourselves after I had it cancelled and would like this money refunded as it is there for household bills that as due to be taken from my account.

I would be grateful that this matter is dealt with asap

Patricia Taggart

Desired outcome: For the account subscription to be actively cancelled and the account deleted so this doesnt happen again

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6:25 am EST
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PDFFiller PDFfiller

I was charged $105.60 USD on a credit card that i never gave yo the number for. i am not sure how my new credit card was connected to this account. taking money from a card other than the one given to you is illegal. please refund.

i have tried customer support but it seems the support page is blank - there is no 24hr chat feature and am unable to find an email address other than a 'noreply'

Please advise of refund.

Desired outcome: refund

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7:35 am EST

PDFFiller Unauthorized charge??

Your company is charging my card for a product or account I have neither used nor signed up for? I never even heard of y'all until today! I am requesting a full refund!

Desired outcome: Full refund

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C
6:38 am EST

PDFFiller Pdfiller debit order

Hi My name is Cayghan Douglas and I signed up for the 1 month free trial, but cancelled it after using the service. However money was deducted from my account before the one month trial was over for a year subscription. Please rectify this.

Subscription date: 16/01/2022

Deduction date: 15/02/2022

Thank you in advance.

Desired outcome: Please refund

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3:51 pm EST
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PDFFiller Unauthorised withdrawal from debit card for the use of PDF filler.

I did not use the service.

Money was withdrawn from my card on 2/12/22 for something that I did not purchase.

I need the amount of US180.00 to be refunded to my account.

This is what came to my email address on 2/12/22.

Desired outcome: I need the amount to be refunded.

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P
10:21 am EST

PDFFiller Support pdffiller

I was charge for an account that isn’t active, I canceled my plan but still got charge… I need my refund. I don’t ever remember signing up for membership

Desired outcome: Refund me

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10:19 am EST

PDFFiller Canceled their free subscription and still got charged

Only had the app for less than 2 days back in 2021 and decided to delete it and cancel everything now in 2022 i see a a billing statement of 96 dollars and when i go to the billing history it shows another charge! For 96 dollars exactly a year ago. Never authorized i need my money back.

Desired outcome: Refund for a service i didnt use totaling to $192

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5:33 pm EST
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PDFFiller Unauthorised withdrawal from debit card for the use of PDF filler

I did not use the service

Money was withdrawn from my card on 10/2/22 for something that I did not purchase.

I need the amount of US96.00 to be refunded to my account

This is what came to my email address on 10/2/22

Hi MAUREEN,

There was a purchase outside of the country for $96.00 at CKO*SUPPORTPDFFILLER.C on your Scotiabank Debit Card at 11:27 am EST. Please note, the dollar amount reported is in the currency of the account.

Desired outcome: I need the amount to be refunded

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9:52 am EST

PDFFiller PDFFiller

I was charged $96 to my debit card two times last february 5, 2020 for the purchase of this pdffiller and as far as I remember i didn't use my debit card in any online transaction. Im wondering where did you get my account number. I didn't authorize any transaction on my account. I want a full refund now!

Desired outcome: Full refund

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5:56 am EST

PDFFiller PDFFiller

I don't have PDF filer nor have I downloaded the app I have no reason to be charged AUD for something I don't use. Can you pls refund the money. My account was charged today 9/2/22

Thank you.

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9:27 am EST
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PDFFiller PDFfiller recruitment website.

This company will not answer my complaints as to why they do not flag up early on their “ recruitment” web site that their service is a subscription service ; either paid for or a “ free” trial that requires one to give them personal info and a credit card.

I wasted an hour filling in a form on their” recruitment “ web site first week in Feb this year( 2022) when I was searching for one on the web . The same form was available for free on a government site and had I used this I would not have wasted time on their site.

I and others don’t need their service to fill

in the forms we need and but are tricked via their website to fill in the forms as it is only when one has filled in the form that one finds out one needs a subscription.

If someone from “ PDFfiler” replies to this note, pls do not try and disingenuously suggest that one needs to use their service because it offers special features like electronic signing , for eg.

One does not need to use their service to fill in a form that is freely available elsewhere on the web.

This must be happening to hundreds or thousands of folk a day . Most of whom probably just sigh and move onto the official and free form site.

But then the company persists in sending one an e mail reminder that one has not filled in the form completely or taken out their service to finish it…. Compounding the annoyance !

I’m addition to wasting perhaps millions of hours of peoples time, often re older less tech savvy folk like me, the company is doing untold reputional damage to

it’s brand by continuing to operate their” recruitment” website in this manner.

Desired outcome: The recruitment website used by PDFfiller to drum up business should flag up that it is a subscription service before one starts filling in forms on their site .

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6:01 pm EST
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PDFFiller Unauthorized credit charge

I don't have PDF filer nor have I downloaded the app I have no reason to be charged $102 for something I don't use. On February 5. Which is today. It was apparently used when I submitted a form to get a social security card because I had lost my so I needed to get another one and I guess the PDF was used and I was unaware that the I was being charged I thought it was free and I thought it was a one-time use for I think it was like a dollar and I'll be in charge $100 for the year which I don't need that subscription I was just trying to get my social security card I don't need to be subscribed with PDF filer or have this app and I would like to be refunded my money for this mistake I may have made regardless I need the refund I need that money pay my mortgage bill,

thank you.

Desired outcome: I need a full reimbursement of the $102.58

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5:58 am EST

PDFFiller They charged my card 96 dollars

I’ve NEVER used this website before and somehow they’ve managed to get my card info and steal my money. I’m pressing charges because who the [censored] do you people think you are. And if this isn’t resolved by the end of today you better get ready to hate your life because I will make you regret ever [censored]ing with me.

Desired outcome: Give me ALL my money back and I’m still pressing charges because y’all got me [censored]ed up.

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5:30 am EST
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PDFFiller Two account no. It should be only one u1729681201 this one is paid cancel [protected]

On my subscription of date 1-23-22 u1 [protected] is register in a phone that only use for internet sometimes it does not have a phone company contract. Phone description. Samsuns sma 720
The phone thatam using is galaxy s21 g5 idown load pdffiler on this phone and I recieved a new account with pdf filler acct. No ui73012115 please adjust to one account witch is paid ui [protected] my phone is [protected] email [protected]@yahoo.com my subscription [protected] is register in email [protected]@gmail.com change to [protected]@yahoo.com
[protected]

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4:21 am EST
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PDFFiller Not sure why I was charged

Hi you have taken 147.20 out of my account and I want to know why. I want the money refunded. I never received an email asking if I wanted to continue the service there was a 1.47 taken out on my card then another 147.20 which I did not agree too so if you do not refund me my money I will take legal action against you.

Regards

Kym Williams
Australia.

Desired outcome: Refund money

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Update by Kym Williams
Jan 25, 2022 7:08 pm EST

Hi

My Name is Kym Williams I live in Australia what else do you want to know, this is the only name I go by. Please just refund me thanks.

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9:32 am EST

PDFFiller Subscription ending

I only used pdfFiller during my free trial however I have no intention of continuing to use it and forgot to cancel it before the trial ran out. How would I go about reclaiming that money?

Desired outcome: To receive a full refund

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11:01 am EST
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PDFFiller Fraudulent charge

Hi team,
I have 3 separate charges to my debit card totaling in $61.25. I have never even heard of this service, let alone use it. Please refund the cash immediately. How/where did you even get my debit card information? The charge is PDFFILLER.com Card#2500 and SupportPDFFILLER.com Card #2500.

My email is a.c.[protected]@gmail.com. You can check and see that I do not have an account with you, nor have I ever had an account with you.

Thanks,
Alex

Desired outcome: Refund

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2:12 pm EST
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PDFFiller Charged for service I canceled during free trial

Signed up for free trial and canceled free trial within 2 days of using it since the forms listed were not what I needed to begin with. and was charged $96 to my account in which I then had to close my card and get a new debit card since I forgot about it as I was not to be charged anyway due to me canceling the service within the 30 day free trial

Desired outcome: Want my $96 refunded immediately

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Nigel Cowton
US
Feb 25, 2022 3:17 am EST

Charged ,£70 but I cancelled the day I used it please refund me I didn't authorise this

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About PDFFiller

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PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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