Penang Adventist Hospital
Reviews and Complaints

2023 07 12

a. blood pressure taken in room where rear of wall being demolished by concrete breakers. noise was deafening. bp accordingly high.

incompetent nurse said stay in the very noisy room for a while to let bp reduce and check again!

b. waited over 1 hour to see dr leow. i was not pleased at this stage.

c. after eye examination he asked to see my previous intra ocular pressure. but when shown details he said units were different. actually they were the same. he did not state current ocular pressure nor advise of cataract gradings "nc and no " etc. he proposed an iol which would give around -2.0. however this decision may be due to iol availability rather than correct decision. ( see later comments)

d. he was seriously concerned i was taking aspirin. but adventist despite being prompted in june, did not state "dont take " before visit/cataract removal!

e. invoice was for 2 eye examination, but adventist refuse to give either orally or written information on cataract grading i.e. no/nc.

f. i decided not to proceed with iol given the risk of secondary cataract due to op blood presence due to incision / high bp! adventist did not advise not to do it !

g. at initial enquiry only by prompting clerk cheryl did i was told they probaly did not have the correct iol. this was of serious concern as i was a planning a iol implant trip from 1000 km away.

h. adventist uses clerical staff as patient interface. they appear untrained given omissions throughout.

i. everything is by email.

j. 10 days after visit adventist state i must pay for examination results.

this was not stated previously in writing anywhere.

however from past experience pantai/gleneagles etc provide without fuss/charge.

Since 23 march 23 had admit hospital to do the surgery, during my second day discharge charge and when I want to get the summary bill but they reply not yet completed and simply charge me another RM300 then only I allow to discharge, start email and Enquiry since 29th march 23 after I received bill details from insurance company, found out that they simply charge something’s that I didn’t use and found during my admission try to follow up, however until today 19th April 23, cases has been not solved yet!

I am writing this complain to Adventist Penang Hospital. The service is very very bad.
The day started in the morning 03 January 2020, 09.00 AM. I supposed to do USG for my breast.

It is my first experience going to Adventist Penang Hospital. And it is the worst hospital i ever experienced.

The nurse in the registration desk at that time, booked me wrong doctor. Then they need to change it.
After i fill the registration form, the nurse made another mistake by writing the wrong DOB.
She needs to revise again.

After that, the payment done and the receipt already clearly stated all has been paid.

15 minutes after i left the hospital, the nurse called me and ask for more extra money with many excuses that I even know that she is lying to me and trying to trick my money.

What a worst service place. Won't never come back again.

Good Day,

I requested discharge summary since 25Feb2020, until today 11Apr2020 still unable to receive. I called, email and the response was slow and my report is still not done after almost 2 months. My details and consent letter was provided to [protected]@pah.com.my.
Name: Seow Yen Yi
H/P: [protected]
IC No: [protected]
Doctor Name: Dr Murugan A/L Peria Samy
Registration No: 0543742
Admission No: A0343211
Admission Date: 09/06/2016
Discharge Date: 11/06/2016
I hope to get my reports/x-ray (CT scan) and discharge summary from Adventist. I will bring receipt to hospital and raise this issue out by 16April2020 if still not get my reports from respective department.

YYSeow
[protected]

Hi, my wife was delivered our baby in Adventist Hospital, we are happy and satisfied on your good services and professional team by all staffs and doctors.

However, it was a disappointing day on today (11.3.20). Me and my wife were went for follow up and leaving the car park on around 4.55-5.10pm.

After scanning ticket on the exit scanner, indicator shows 'Thank you, Good bye', unfortunately, the boom gate was closed before my car leave.

After I pressed 'help' button, a security / person in charge was answer me and reply me as below after I explained my situation to him:
1) Mana itu ticket? *I explained I was throw in to bin after scanned*

2) Apasal buang itu ticket?! *I answer I hear the scanning sound and screen shows good bye*

3) You kena cari balik itu ticket atau Kita akan charge you rm50. *I was shocked on this respond*

I am feeling hopeless on that time while others vehicle waiting behind me. After awhile, I was parking aside and finding the tickets in the bin.

This shameful moment end up after I met a nurse named CHEE EE who stopped her path and willing listen to my difficulties and able to help me without my asking.

From this statement, first again, me and my wife was really happy on met a helpful nurse during our difficulty.

In the same time, we are adly and disappointed on your security/ person in charge who doesn't even come out and helping us (I was pressed twice 'help' button respond on this).

Last, we hope your goodwill hospital reputation increased not only by your professional team and new extension building but also having a strong friendly team.

Thank you and have a nice day.

Regards,
Chai CT

I am an insurance agent, helping my client, also my best friend, with a busy business and new born baby to arrange her doctor visit in Adventist Penang, orthopaedic.

I could have let my client visit her regular hospital but I suggest her to come to Adventist hospital because my other client had a good experience here in Adventist orthopaedic. As she is very busy (can only come out certain day and hours) and just delivered baby, I try to call and coordinate for her. If it's myself, I can tell the exact time to make the nurses easy, but when I'm trying to arrange for someone else, would not be that easy which requires multiple calls. In addition, some nurses talk softly with a very loud chatting and laughing voice at the background, some nurses weren't clear in conversation & communication and so many orthopaedic specialist in Adventist...

The reason I am writing this is to raise awareness with a good cause. I didn't take the rude nurse name because I believe nurses are very noble and they are helping people everyday, don't want to affect that particular rude bossy nurse and give her a hard time. This is exactly what she told me:" you have called so many times and now whole department knows that you are the insurance agent, what not you understand? If you keep calling, I'll report you to the supervisor!"

Is this how a nurse should talk to someone who is bringing business to your hospital? I am not being funny, rude and making issues with the nurse, I'm just trying to figure out different doctor's available hours and trying to figure out which time my client could come.

Perhaps. this would be a better line the nurse could use for confusing client. " mdm, you sound confused, anything I can help you to make it easier for you?"

This nurse is very extremely rude and unaware of the real world. Very bossy, there are still many lines that I didn't point out there, I am too busy with my own life, what are you arrogant about? This is not just you, many nurse have this common attitude. Of course we also have some kind nurses. Don't look down on insurance agent, they are the many many insurance professionals out there who are constantly bring business to your hospital. Probably nurses think hospital business is none of their business.

As part of an organisation, we should be doing our job well to make sure our company profits in this competitive market, that's how employee is paid. As nurse, I know it is frustrating sometimes with rude people, try to portray a loving kind image as a nurse. As a Malaysian, we are all doing our parts of our profession to make Malaysia a better place to live and be outstanding in the international market. Especially in health industry, most people are in pain and problems, your sympathy and patience is what makes a nurse so different than other professions. This is why nurse is a very noble, toughest job in the world but also most beautiful and meaningful.

Please reply my complain at [protected]@gmail.com [protected] and do something about it to improve the customer service level of Adventist Hospital. Thank you very much for listening.

To the Management PAH/ To Whom It May Concern,

I am writing to report my concerns and nuisances I experienced and still facing since the day of admission, from the emergency room till my physiotherapy sessions. With the knee injury and unbearable pain I had, I was waiting for almost 40 minutes to receive treatment or examination by the so called Doctor on Call. She is an Indian Lady with big curly hair and by the looks of it, she has taken her own sweet time to reach ER. Once my wife registered at the reception, the doctor was still not there to attend me and when my wife and sister enquired, how long does the doctor takes to attend the patient, they said the doctor was still on the way and they can't rush the doctor. Do you really think that this is my problem? What is the objective of Emergency Room? Emergency? Patient need to be attended right away regardless of any situation.
Thereafter, the Indian Doctor finally reached the ER, questions me on what type of drinks that I had how many glasses of drinks I had which was not concerning of patient's pain and emotions at that point of time. Well, it's rationale to ask in order to not giving wrong treatment with medicines that may cause ill with the influence of alcohol in patient. But the way it was asked as if, someone forced her to become doctor. No courtesy, did not support patient emotionally, being a doctor and able to treat patient and their emotion during the time of pain is noble profession. Being such ruthless doctor, my frustrations just got higher thinking could PAH give the best service and medical treatment. Is that so? Just because of one Doctor, I had to doubt the rest and PAH service standards. On top of that, the doctor lash back rudely at my wife and sister saying that I was being rude, not cooperative and very fussy. Asking my family members, am I under the influence of drugs? Because my behaviour as such giving her room for ASSUMPTIONS for that! If I am as the patient being rude that too because I was in pain to the doctor/nurse, I believe it is the doctor and nurses job to calm me down and provide an emotional support before the treatment starts. That is the basic of being a professional doctor and nurse! Come on, this is basic! And not having assumptions and claiming to my wife and sister that I might have consumed drugs and I am being rude.
Next, the nurse Roxane! Didn't even know what the meaning of courtesy is. All she had given me was a resentful look and just poked my hand to insert the IV. I have a traumas with injections, needle and blood! Though she have known the fact, there was not even a word to calm me down and just poked with blood dripping everyway on my palm and cloths. She wiped it off but did not do it properly and not attentive. Just wiped of near where the IV was inserted. It is painful and swollen immediately, not sure she did it right or something went wrong! My first experience at PAH, a male nurse did it with minimal to no PAIN AT ALL. Not professionally handled at ER and this is utterly embarrassing for Penang Adventist Hospital, for its brand and image.
Subsequently, I was admitted in Room 416, majority of the nurses on the floor are working on a slow-pace similar like the Doctor in the ER; taking their own sweet time for everything and almost forgetting what they supposed to do until my wife, sister or myself have to remind them. They did not make the bed at all until the fourth day when I felt really uncomfortable and started feeling uneasy because of the itchiness resulted from not changing the sheets. Only after that, they remember that they need to make the bed. Is this supposed to be requested? Additionally, having employed foreigner staff is not wrong at all. But aren't they supposed to communicate at least a basic English/Malay just in case that patient requested something at least they can converse without getting intimidated. Further, the toilet water pressure is weak and let's talk about the food served to the patient now. Talking about Adventist Food, as though only the person counting their last days can have that type of meal at hospital - even they wouldn't want consume such meals? It supposed to be healthy and appetising and not dead and uninviting! In this case, having made the facility available for patients, I had eventually turned down because it does not serve any purpose.
Next, Billing & Reception/Insurance Department! I just don't know what the hell they are doing. It's like back and forth between your billing team and my insurance agent. Creating tough time for patient and their family! When enquired about Deposit, they informed as claimable and the result of deposit after a week of discharge is as not claimable. When we pay the deposit, the reception that handles the insurance mentioned that it will be fully refunded upon discharged. Guess what, it's a false information. Creating more confusion instead of being clear and precise. If you're not sure of the details, just inform "WE WILL CHECK AND GET BACK TO YOU WITH PRECISE DETAILS" NOT BACK AND FORTH WITH INCORRECT INFORMATION! I don't appreciate this sort of ‘SIKAP TIDAK APA'. Such a disgrace and shameful.
Now, let's talk about the good accomplishment! Hats off to Nurse by the name Ms Bobo she knows how to wake up the patient early morning or in midst of patient sleeping, to give the medicines with the injection with less to no pain at all and she is amazing asset to the PAH. Every day she wakes me up and seeing her, I feel safe. Ms Leja too! Ms Leja is kind and accommodative to patient needs. Thank you Ms Bobo and Ms Leja for your kind assistance. Perfect nurses! Not forgetting all the physio team. Always polite and gentle in handling me. And the female staff is good especially pity the Indian girl; sorry I didn't get her name. Always pushing me on a wheelchair back and from physiotherapy without failing as I'm very heavy. I felt touched the way they treated all the patience basically to bring them back again on their own foot, teaching them how to walk again which I am going through as well. Kudos to Ms Bobo, Ms Leja the Physio team.

Thank You.
Unsatisfactory Patient

Date of Incident: 19 Mar 2019

On the 19 Mar 2019, I visited Dr Loo Yock Chon at Penang Adventist Hospital for follow up treatment.
After the payment of RM 430.05, i went to pharmacy to collect the medicine and was shock by the amount medicine provided and I check with the pharmacist and she told me this is 6 months medication which Dr told me he is giving me 2 weeks medicine. Anyhow she ask me to check with Dr directly.

So after the collection, i went to the clinic to check with the nurse there. After checking the receipt and medication, they told me that is the wrong medicine and different from what Dr prescript for me.

So i go back to the pharmacy to return the medicine and collector the correct medicine.

So the message i want to pass down here, what will happened if i consumed the wrong medicine without noticing it.

i am making the complaint is to prevent the same incident happened to other patient. Do note, we don't have any knowledge of medicine, so we will not cross check on the medicine, we trust the pharmacy to provide the correct medicine.

Please take this seriously and ensure this will not repeat again.

Wrong medicine:
1. concor 2.5MG tablet
2. Rotaqor 10MG tablet

Correct medicine
1. WSOZ 40MG tablet
2. Singulair 10MG tablet

I would like to feedback my very unpleasant experiences
1. The staff that brought me to Wad never say a word. Reached the nursing station and he left. Very crowded nursing station, I stood aside, luckily a nurse saw me.
2. I asked for key of the locker, twice! Finally a nurse came, however, she couldn't find a key and never come back to tell me how.
Ask her can I drink water she said will check and again never come back.
3. Last and worst thing, hospital should be a place for patient to get good rest. However, i CAN'T get any rest because the hospital construction is so loud, then the noises from pushing the carts, from the sound very exciting nurses, laughing and talking loudly. I thought the nurses should be more considerate and understanding?! Then the visitor on the phone for long talk at corridor talking like his house ! I Tried very hard to bear with it and get some sleep, got up few times to close the door, informed the nurse to close the door if it's opened, however, the door never get closed for 5 minutes! Terrible! This is just like a air conditioned market!

4.12.18 approx 1am,
baby vomitted frequently
visited PAH Emergency room, a (male) nurse help up for registration with poor experience .
1.weighting- I was asked to naked my baby for
weighting while he is not ready&/familiar with the weighting machine

2. Injection - he injected my baby with nothing ready, (no cotton wool, palster was nt ready), he leaves the injection IN my baby's lap one handed, while the other hand was busy to
unpack the plaster .
Should the nurse get everything ready before injecting into baby's lap?

Service is really unsatisfied.

My husband(Tan Jack Lim - I/C: [protected]) is your hospital's heart patient. He underwent bypass surgery on 26-July-18. He was on the path of recovering but on 13-Nov-18 he fell while on the treadmill at your inpatient physio centre. Shouldn't there be some one to accompany each patient while they are at your physio centre doing any therapies? It was a bad fall. Now he is unable to walk normally due to the fall. His normal physical movements are affected. I demand Adventist Hospital to take full responsibility as this incident happen at your premises.
Immediate after the fall my husband was send to Emergency and later admitted to HDU. The medical fees was charged to my husband's Allianz Insurance without seeking our consent. How can a prestige hospital being so irresponsible? I demand Adventist Hospital to absorb all the medical cost and refund to Allianz the amount you charge.
For the injury to his legs and spine, i demand that Adventist Hospital to do MRI for my husband ASAP at your cost. FYI, now both his legs from knee down are swelling.
I demand that Adventist Hospital look into this case seriously. I am waiting for your prompt reply and action.

Rgds,
Jade Lai (+[protected])

I fell about lunchtime on 1st July, slipped on a wet floor. My right wrist was swollen++ and painful by late afternoon. I went to A & E at about 6pm. Saw Dr. Wong Kok Hoe. He ordered an X-ray and when it was done, he told me that everything was fine and no broken bones. He gave me Voren gel to apply to affected area, Panadol and Tramadol 50 mg for pain and said to go home. I was in some pain but took his word and went home. My right wrist continued to swell even more. The next afternoon, I got a call from the hospital, a lady who didn't identify herself. She told me that I had a fracture of the right wrist and to return to the hospital. By this time, it was late afternoon on 2nd July and she said to go back Tuesday morning 3rd July to see an Orthopaedic doctor on the 4th floor.

I went on Tuesday and saw Dr Alif Carr. He showed me the X-ray and I could see the crack in the bone! I told him what Dr Wong had said and was told he's a locum? The treatment was a cast. I told him I was going to KL the next day for a wedding, back on Sunday. Then I will be travelling to the UK on 27th. He said I could come on 26th to have the cast removed. The cast was applied and I went to KL. It was not comfortable and my hand was becoming numb, especially the thumb. I tolerated it but when I got back to Penang, I went back to Dr Alif on Mon 9th July. He agreed that the cast can be removed and a back slab applied. This was done and I felt much much better.

As I was travelling on 27th, I wanted to have some use of my right hand. I started to use my hand to get back some muscle tone.
Decided there was not the need to review. I was happy with what Dr Alif did.

My complaint now is that I requested for a medical report to claim insurance. It's more than three weeks and still no report?

SUMMARY
1. Incompetence of Dr Wong Kok Hoe, who can't even read a simple X-ray
2. The length of time to get a medical report!

I'm really disappointed with the level of care at the hospital.

Regards,
Margaret Chan Kit Ching
HN 0415293
VN PV5020601

The Penang Adventist Hospital (PAH) is one of the hospital that quite reachable and affordable in Penang. I was looking for a second opinion for a heart problem for my father (arrhythmia) in Penang and one of my family suggested to meet doctor Tuan Jiun Haur in this hospital.
I traveled to Penang two times. First trip was good in the 28 June -2 July 2018 and the second one was in the 29 July-4 August.

-First visit in PAH-
The hospital is quite huge. Some medic staff are kind and helpful but the others are not kind and deft. The doctor is smart, non-profitable, and also patient when answering all the questions. He even suggested my father not to have an operation (like other hospital in Kuala Lumpur and Singapore I visited will directly suggested to have an operation instead of drugs) eventhough we still finally chose to have an operation. But in my first visit I noticed something difficulty and simplicity which were :
-The difficulty on contacting the hospital because the only way was by email which were replied slowly like for 2-3 days after
- The hospital didn't have an accommodation for patient after the 5 p.m
- I also couldn't contact the driver to confirm I have already arrived at airport (however I managed to meet the PAH representative at the outside airport door and went to my hotel safely),
- They never told me that there're accommodation from hospital to airport (must be followed by other persons to reach a quota in a mini bus).
- I have also made a mistake and admitted it when I managed to confirm that I will be with my father and my brother in Penang because I just recently bought the ticket for my brother one day before the departure. Also I just confirmed the passenger will be only my father and myself. But I confirmed that I would be with my brother and father by email to the admin before the departure from Jakarta. But when I arrived in Penang the reply from the pick up service was so rude and threaten me that my brother could be left because the only permitted were two persons, one patient and one accompanied. But they still picked me up to the hotel with grumbled.
- The last one was the we couldn't make an appointment to meet the doctor even you are coming overseas. And as consequences we arrived without any queue number and waited very long just to meet the doctor. This made me a little uncomfortable. Even we come both earlier or later then the expected time we still had to wait for long time
*P.S : I only got all the information for the accommodation after I met directly with the accommodation front desk in hospital but never been told by the email preciously by the email

-End of the first trip-

-Second trip to PAH-
Before I begin my next review. I would like to tell that I am also a doctor in Indonesia so I know a lot about the hospital and medical action.
After I made an appointment for the operation in 1st August we managed to meet the doctor one more time. But again we met a lot of trouble before, during, and after operation. Here they were :
• Pre/Before Operation : (31 July 2018)
-Since I've already known about requirements of the accommodation I didn't apply for any accommodation. Instead of using the hospital's accommodation, I used Grab
- Like the first trip we still needed to wait for a long time even we come earlier 9.30 from 10.00 of the appointment (made directly by emailing the doctor). We came to see doctor around 11.30. After that we passed the x ray exam and also the blood test and seems fine
- But the problem came from the admission. I was told by the staff that they didn't prepare my room yet due to the in patient still in my room eventhough I've already booked the room since 1 week before. I also didn't get any complimentary for this fault. They gave me solution to upgrade the room to VIP (which means 4x higher price but I refused). So then, I could enter the room in 6 o'clock but managed to come in 8 because I wanted to take my dinner nearby and shower in my hotel.
- Once I came to the room the room a little bit small and dirty. The sheet that was given to me had some kind of stain that can't be removed. Everytime I need an extra kit such as pillow, sheet, or towel I need an extra charge. There also weren't any blanket. It wasn't a big problem but it would be better if they told me before so I can prepare it from the hotel.
- Also inside the room there was no any of infectious bin in each room and hand rub in each of the bed. I need to walk around 10-20m to reach them. I believed that it could harm the patient and medical staff because they need it to after doing some medical action. I asked to the nurse and they told me not all the room had the bin and hand rub. Everytime they would like to do the medical action they will bring the bin and hand rub in a troly.
- The garbage man used the surgical mask on him but didn't used handscoon when collecting the trash. Because as I know even it wasn't an infectious waste we still need to protect ourselves by using both of surgical mask and handscoon.
- When the nurse would like to insert a catheter he made a mistake. He only disinfected the tip of the penis but not the all the part of the penis. The way he squeezed the penis after he inserted the anesthetic jelly made my father in pain. I believed it was done horribly and could make a urinary tract infection.
- My father only got a biscuit and a small glass of milo for the dinner

•Intra/during operation : (1st August 2018)
- We are told by nurse to wait in our room but actually there were a waiting room in front of the catheter lab (operating theater). It wasn't a big deal at all but for me it was better to wait nearby the operating theater just in case something happen inside
- The operation was promised by the doctor would be completed around 5-6 hours. My father got inside the operating theater in 8.30 am but didn't come out until 4.15 pm which mean it was almost 8 hours. I think it's okay if you run an operation more than the prediction time but they need to confirm to the family what happen inside the operation theater but unfortunately it wasn't happened at all.

•Post/After Operation (1st August 2018)
- After the operation done we managed to see my father in the High Dependency Unit (HDU). First time we saw my father he felt a little bit uncomfortable in her epigastric region. Spontaneously I asked the nurse in HDU to take a look after my father as I also directly checked using a stethoscope. I diagnosed my father with functional dyspepsia and needed drug immediately. But the nurse are not deft enough. He took 5- 10 minutes to get the drug. He even gave my father an oral drug which I knew it was wrong. I confirmed again to the nurse that you were probably wrong on using the oral drug but they insisted it was instructed by the doctor.
- Not long after the drug was given around 15-30 minutes my father got vomit. And I was blamed because I gave 125cc of water just before they gave the oral drug. As I kmew the water may be permitted if the patient is fully conscious and have the ability to swallow. The vomit probably caused by the reaction of the drugs that administered orally. Like in this case could cause a bloating due to the side effect of the drug that produce gas after it was reacted to the gastric acid and will worsen the symptom of dyspepsia.
- My father was given again the drug via IV line like I had suggested before. They gave him anti emetic and gastric protection drugs. After about 10 minutes from the second and third drug was given to my father, he suddenly felt anxious and started moving his hands and feet undirectly. I told the nurse again that my father were probably developing the extrapyramidal syndrome caused by the anti emetic drug. But again the nurse just told me to calm him down. After another 10 minutes of reassurance that I was sure wouldn't work, I insisted to call and speak to the doctor directly but they told me you can't talk to the doctor. The only way to contact the doctor when the patient in emergency state. Again, I believed that this was breaking the patient rights to speak directly to the doctor.
- As soon the doctor come (maybe around 15 minutes after I insisted them to call the doctor), the doctor then did the emergency ecocardiography and found nothing happen to the heart. The doctor accidentally found there were bleeding in my father's groin which were the former part of the inserted catheter that lead to heart. I assumed it happened after my father moved undirectly. The bleeding then be stopped using the compression of a gauze.
- After that the doctor then spoke to me. He told me that the heart hadn't any problem, so he gave my father tranquilizer and its reverse not so long after the tranquilizer was given. He told me my father probably developed the symptom like I assessed before. Finally I met him first time after the post operation. He apologized to me on many things such as the delay of the operation time was caused by the x-ray was broken (which never been told by the ward nurse), he forgot to write down post operation instruction (which meaned that the HDU nurse never confirmed about the drug to the doctor after the operation), and he wasn't able come to see me directly because after the operation he went directly to the policlinic.
- The adminstration fee procedure was quite fast (only take 1-2 hours after the patient would like to check out even we used the insurance) and it helped a lot to save time
- My father only got porridge, vegetables, and fruits for dinner and bihun and fruit for breakfast

Conclusion :
- In my opinion I believed the nurse didn't give me respect. Because when I would like to claim my right to speak to the doctor they told me I can't do that. They didn't coordinate again with other nurse or any other medical team (such as in policlinic, ward, and operating theater). The case and problem can be handled easily but they made it in a hard way.
- The accomodation staff will need to be evaluated for example like give all the information that the patient need by email if they only can be contacted by email.
- The good things to have in PAH that the price of the procedure is cheaper than the other hospital also the doctor one of the best I believe
- It's better to have better food for patient's nutrition especially those who have done the operation. It will sure help the patient to recover faster.

*P.S : this review was directed to Cardiology division and staff.

I hope my review could help other people to decide which hospital is the best to look after for medical assistance and can learn about patient right in a Hospital

Hi adventist,

I met penang adventist white colored van pmt 465 in jalan delima on april 20th 2017 12:55pm who nearly hit my car's passenger side with 2 less than 5 years old kids sitting there.

I took a left turn from jalan yeap chor ee's traffic light into jalan delima (As attachment). Immediately after I turned the van is trying to overtake my car from left to right and he was driving very close to my car (About a palm distance). After driving for about 250m, I took a left turn while the van moved to my left, honked me and drive very close to my car which nearly hit the passenger side where 2 kids are sitting by the door. I need to moved my car to the opposite lane to prevent this accident.

I am very sad to see that this type of behavior coming from a medical practitioner's employee. This van is not an ambulance (With no sirens fixed). As a medical practitioner, I believe your hospital do not wish to cause injury to citizens regardless of whether children's presence is in the car or not. I hope this feedback will bring improvement to your hospital to help prevent accident injuries to the citizens.

Penang Adventist hospital is supposed to be a charity hospital but it's charges are so high. I really felt ripped off when I had to have so much for a routine medical examination for an Australian visa. The Australian authority should take note as it is now the only authorized place in Penang to do the examination. Monopoly is a terrible thing as it breeds greed and inefficiency. The hospital should have a heart and not to commit this type of legalized robbery.