Philip Morris USA
Reviews and Complaints

Hi. I have purchased virtually a pack a day of parker and simpson reds in 20s pack from ctc tobacco shop (8/4/21-15/4/21) in berkeley nsw... Of each packet at least half of the cigarettes were not at all smokeable due to the poor quality of either tobacco and/or manufacturing and tobacco being as expensive as it is id expect better quality as a customer... Attached is a photo of what was happening as I smoked them... I was so disappointed I gave some away only to have them returned to me they were apparently that bad... I'd appreciate being compensated as I had faith I was buying quality cigarettes and in the past they have been of a reasonable quality... Out of the 7 packets over a week I bought every packet was of inferior quality to the usual standard and I feel i've wasted money... I was told to lodge a complaint as I enquired at place of purchase but seems there isn't much they can do.. I have proof of purchases via my banking app... Thankyou...

Please keep producing Saratoga's. There is NO comparable product. I've smoked them for 40 years. No other cigarette comes close. There's a LOT of people on the web just as miserable as me. Please bring them back!

Please, please bring Saratoga 120's back! I prefer the gold box but will settle for menthol if I must. They are the smoothest 120's cigarettes out there. Virginia Slims are sexy and I can handle them on a limited basis as a substitute, but they hurt my lungs and make me cough where Saratogas do not. Also, Saratoga 120's are the ONLY brand of 120's with the cork-style filter, and I prefer that. I really miss this brand! I got my last carton about a month ago and can't find anything satisfying enough to replace them with.

Please reconsider Saratoga cigarettes. All other brands DO NOT measure up. The taste is the main issue. No one knows I even smoke because they don't make your clothes smell. If it isn't economically feasible to make them, will you consider upgrading another brand to make them taste better and not smell.
I have had Saratogs special ordered by a store for a long time. This has been my only brand since 1984.
Thank you.

Smokes bought on the 22.04.2020, from tsg.
4 of the smokes from the 30 pack I bought, had holes in the paper, filter paper and filter making them un smokable. I threw out the first 1 thinking it was a one off, but then found three more. I have attached a video of the tree I still have. I'm a little disappointed that this has occurred.
I could not see any holes in the packaging, and the smoke left a terrible taste in my mouth and bits of tobacco.

I've been a loyal L&M menthol 100 smoker for about eight years now I have never had a problem went up to the store yesterday bought a pack the expiration date on it says v013y04d1 but they taste horrible I mean doesn't taste like a menthol at all they they taste worse than a stale cigarette every time I let one I look at it just to make sure I didn't lock the filter it almost has a burning filter taste to it

We buy Marlboro cigs been smoking them for almost 40 years .
Recently I bought a carton of the red 100 boxed and the cigarette packs fall apart . Thought it was a fluke but just bought another carton and same thing is happening code on side of carton is 28200 13630 this is sad that you are letting your product drop in quality after all these years I'm disappointed

My name is Shawqy. I'm a new investor and partner in Burj Al-Nour Foodstuff Company which located in State of Kuwait. many times I'm trying to contact the company in Kuwait and its representative to set up an automatic cigarette stand but they ignore me and not answering my calls and This is not appropriate for your respected international company.
for more information please contact me - 00965 [protected]

Kuwait - Salmiya - Salem AlMubarak Street - Ghana Palace Hotel - Burj Al-Nour Foodstuff Company

Good day my name [info removed] I smoke Marlboro light recently I start to notice my teeth color changed the nicotine start to affect my teeth set my teeth became beige color my teeth set its new I had since November 2015 it cost me 17000 thousand $ I feel so sad & bad I usually smoke 1 pack of cigarettes every 2 days am planning to file case against Marlboro light
My email [protected]@gmail.com
Look to my lawyer teeth set different color & look to the black point on my front teeth 😢 please call me or am planning to field case

I have been smoking Marlboro cigarettes for 31yrs and I refuse to smoke anything other than Marlboro. I bought a carton of Marlboro from Virginia market here in Evansville Indiana and I opened up a pack from the carton and they had a bad musty taste like they we're old I went back to the same store to try and get a refund and they refused and said that I would have to get in contact with the Marlboro company for a refund.

I purchased a 25g pouch of Peter jackson blue today and after I removed the outside wrapper I noticed the down one side the poached had not even been sealed and a little on the other side. I have taken a photo for evidence and would appreciate a refund or replacement. I took it back to the place of purchase and the were unable to help except for saying complain to the company itself they should be able to help. I have been a smoker for 20 yrs and this has never happened before and it is ridiculous for this to even happen.

Help me find a place to sell my cigarettes too. I just need help. I smoked your cigarettes for 20 years you cannot just pull them just like that without helping me out. please tell me where I can buy Saratoga cigarettes regular find out around here who has them and let me know. They say Costco has them but I'm not paying an extra $100 to go in and buy them. I don't need to belong and have to be a member to buy my cigarettes

The last couple of packs of L&M cigarettes have been covered with machine oil drops of machine oil soaking in to the cigarettes clearly you can see this on the papers and you can actually smell and feel that it is machine oil. Aren't the cigarettes and tobacco bad enough for us? Do you also need to try to poison me with machine oil? I personally could not smoke these packs of cigarettes and I feel ripped off.

i have been smoking marlbro reds for 26 years an i bought a carton that was so stail that i had to throw the whole carton away ! i am thinking about changing my brand if i can not get a refund or free coupon for the carton i had to throw away ! i have already called an told the guy on the phone what had happened a month ago and he said they was going to mail me a coupon for a carton . i still have not got it . hope that ya can make it right with me cause i really do not want to change brands . hope to hear something very soon .
THANK YOU,
Michael Tynes
513 nash st 45
union city TN 38261

After purchasing a packet of Bond street gold from Coles on the sunshine coast QlD . Opened my packet and lighting my cigarette a grub crawled out of a hole in my cigarette near the filter, see attached photos. Hope I haven't smoked any others with it in them as well as a bio security risk to Australia please reply, [protected]@hotmail.com
Or [protected]
Will also notify the Australian tobacco board and Australian customs if I get no response

I live in Dubuque Iowa and I've recently had the same thing happen to me. The last five packs that I bought of Marlboro Black menthol 100s had regular Marlboro menthols in them. Blacks have a label stamped in blue bold letters on the cigarette, these have thin green lettering or the same as Marlboro menthols label on the cigarette. I think this needs to be made right or a should start a.

I bought a carton of L&M Menthol 100's they taste stale I paid almost $ 45 dollars for a carton of stale cigarettes I'm not very happy right now I don't have the money to replace them I'm a single mom on a budget I've been Buying L&M cigarettes for 14 yes I'm very loyal customer ( Smoker) Just thought you needed to know My email is [protected]@gmail.com

I smoke marlboro black menthol 100's, i bought a pack today in Ypsilanti Mi and when i opened them up i found marlboro green 100's inside see image below. I cant smoke them because they are too strong for my lungs, now i have to buy another pack and im out the $7.22 that i spent on this pack. In all my years of not only smoking myself but others aswell i habe never seen this before. This should be a top priority for you aswell due to the price difference per pack. All im asking for is you to make it right with me please.

The past few days I've been getting a headache or sick to my stomach when I smoke my cigarettes just didn't taste right tonight is when I realized the gold rings on the filter blacks do not have a ring reds do so I've been smoking Marlboro red 100s idk what's going on but I hope this gets taken care of cigarettes are expensive enough let alone pay for something you don't even smoke and it cause you to fill ill & get a headache !

I have had store in 2016 and for some family emergency i had to sale my store and had to close down my corporation and bank account related to my business, now after closed all my accounts i received check now i cant deposit in my bank, so i requested altria to reissue check under my personal name and they denide because it has to be under business name, i have had same issue with rj reynolds check and they solve this matter

i cant loose my money like that there is way to get my money back, because i work hard for this money and cant just let it go for weird reason,
1300 is tomuch amount for me .

So please try to helo me out asap i been waiting to get this money for long time