Pick n Pay
Reviews and Complaints

Order Number:# [protected]
I did online on PnP home 4 Feb 2023. Confirmation was sent from DPD Laser order received on 8 Feb 2023. Tracked order online 13th Feb 2023 confirmed order out for delivery at 10h47 am. Received message on 14th Feb 2023 order could not be delivered with no reason given. Call center agents phoned me on 14 Feb 2023 order on the way. They are unable to advise why the order could not be delivered on 13 Feb.
Is this the incompetent business you are running with PDP Laser couriers? As a PNP customer, this is the service that we are receiving.

We were at pick n pay lifestyle on the 12th of january 2023. We were so humaliated by the manager, she had no customer service. We got the price on the baby alive doll for my 4yr old bday, but when we got to the till it was not the price on the shelf. I know that when you see the price on the shelf, that is the price you pay. We left there with the manager that treated us like dirt and told us to report her to wherever we want but we are not getting the doll for the price on the shelf.
And I want this to reach headoffice. This is unacceptable for any company.

+-17:40 date 12/02/2023 I was buying something in pick n pay clothers when this sin happened

The cashier who help me it was the name of Wendy when I reached to the till I great her she did not respond back n I ask for hollywood it when she started to shout why you don't great me I said I've already done that but you didn't reply.

So I don't know if it company policy to shout the customers?

Yesterday 2023-02-07 at about 12:30 I went to Midway Crossing Mall, Ntuzuma, KZN in Durban to buy a 2Litre Coke & a packet of Marlboro Cigarettes, I also requested a R1500-00 Cash Back. A teller told me that she does not have enough money on her till. I must try other tills. I politely asked her to ask them on my behalf, and I don’t wanna lie, she did so, but they said I must go to SASSA Line. She even asked another lady who was moving around the tills, I believe she is the supervisor, who responded in Zulu and said “ubhuti uma efuna imali engako akaye kwaSASSA nje” ….. translated as “if the brother wants that kind of money it’s simple, he must join the SASSA Line”.

The SASSA line is always long if it is their pay day, I am always buying at Pick N Pay, not only during my pay day & I always ask for Cashback. I use any till if I need Cashback during the month but yesterday since it was SASSA payday I was told I must join them, which I find it very inconvenient. One the reasons why I prefer Cashback Withdrawal than using ATM’s is the level of fraud around the Midway Crossing Mall ATM’s, which is a known problem in the area & your stuff is aware of it.

Now that I was not assisted, I asked for a manager, she was not very far from the till I was using. Her Name Tag had “Verona”, im not too sure about the spelling, but something like that, it starts with a “V”. I asked for a R1500-00 cashback again, she asked the teller if she has that kind of money, and the teller said no. I raised the point of other tills, I think 6 or 7 tills were operating besides SASSA tills. She responded they also don’t have money, “money is there by SASSA Till, go and join them, your bank does not give us any money to give to their clients, at least the government is giving us money to pay SASSA customers, that’s why there is money at SASSA Till” I believe that statement from her was completely unprofessional. But I chose not to respond based on it, I raised a point that I’ve already que’ed / stood on the line to get a service from this till, which is not long as SASSA’s, so I find it very unfair to me as a customer to stand on another line just to get a cashback. Her response was if you can’t stand on SASSA line you might as well go to ATMs outside & she left.

When she (manager) left, the cashier tried to ask the Liquor Store cashier if he has money, the liquor 15 to 20 meters away, so they could not communicate properly, I went there and asked for her & he also said “I don’t not have money”. Then I came back, there was only one customer at the till after I left, I waited for him to finish, he paid ±R436. I said it’s fine sisi give me whatever you have because I can clearly see that you don’t want to give me money in this supermarket. To my surprise the cashier asked me “you said how much you want” I responded whatever you have, she processed a R1500 cashback (as per attached).

I came to a conclusion that it is the instruction from their management that they must not give us big amounts. Her management didn’t wanna assist me, they’ve never even tried to assist me, they made me feel like I am borrowing this money. As for what the manager said about my bank, I didn’t sign any contract of cashback with the bank & pick n pay, it’s between the store & the bank, as far as my knowledge the limit of cashback withdrawal is not R300 or R500. If you are not happy about cashback at your store please make us aware so that we wont feel like we are bothering you, also communicate with our banks so that they will share that information. The level of training that you give to your stuff is also questionable, I was not at their training but I doubt that’s the way they were taught how they should conduct themselves in front of customers. Considering the time of my visit at PnP Midway Crossing I could not believe that all tills do not have R1500-00.

I bought a TV last year and it's still under guarentee. It became faulty within weeks. I phoned the call centre and they created a service request online on the 25th of Jan '23. They came to collect the TV and then they closed the ticket, with a "Service request has been completed", they didn't contact me to say what is wrong with the TV, will they fix it or refund me. I have phoned them so many times and they keep on saying they will escalate and expidite, but still nothing. We have been without a TV for 2 weeks now. I will never buy anything from PnP online ever again.

I ordered good from pick n pay online - what a pot of [protected]@#$
You should "plak jou gat" and not move belinda the manager - not assisting at all - you can use a cup but you cant use aganets or so called managers - not assisting at all only working from handbook
You work on thier time adn thats it they will take your money and can refund it the same day o no they will only pay you back in 1 to 7 days - but fast to take the amount - better go to a checker online take alot etc as the drivers and deliveries is fast and refunds done in the not even half an hour - that is service

I ordered things from pnp asap 5 days ago I am still sitting with the incorrect delivery, I have phoned customer service a few times with no results just empty promises to sort the issue out, I have emailed 4 times and they just ignore me this is the second time that this has happened now and each time it's a nightmare to get anything sorted out by PNP ASAP, its as if they couldn't care less because they have your money so why should they.

No customer service at all.

I will never again be making use of this app or this business.

Afternoon... I would to Complain about the bad attitude from a cashier in Somerset west, her name is Rossouw D Rossouw. My hubby went to buy the combo (rice, meali meal n oil) for R270and he ask her if the stuff was the correct one n she replied with a big yes while knowing that she was fooling my husband. He believed her and all along she knew that they took wrong objects. Not knw tht due to adding some school stuff the bill total was R630. 94... I would you to deal with such staff because we lost my hard earned money which was meant for my kid school fees all to her selfish reasons now my kid is going to be home until I manage to raise the money again.

Plz sir/madam don't take my issue as issue just put yourself in my shoes, am pleading for justice from a poor woman. You special was going to save me a lot.

Have a blessed day from Sindi

I placed an order on the 27th of January and to my unpleasant surprise I received goods that is expired for weeks and going to expire soon. I was very upset and could believe my eyes as it's a big store, how can they pack expired stock for customers and think nothing about it.

Nevertheless I called the store and asked the question, the supervisor advised they have short shelf life on the products hence why it was packed and I quote the supervisor words"im doing you a favor"
I'm trying to make myself understand how is she or pick n pay doing me a favor by selling me expired food item.
Value and integrity gets questions by the statement the supervisor made. I honestly didn't expect this kind of service.
When I called Mr d customer service for a refund the guy was extremely shocked to hear what the supervisor has told me.
Due to covid and other variants currently is out there we has consumers take the time to double check what going in our body.

Health, safety and acting in good faith clearly doesn't matter to pick n pay hence why the incident took place and the supervisor is saying in many words its okay we can consume the expired items.
If the staff was trained in packing online orders this incident would have never happened.
Online customers are customers who have already paid for their items VS a customer shopping in store.
Online customers is guaranteed customers.
Revenue increased.
Service is unacceptable and unethical.

I would really like something to be done regarding the expired items as well as the supervisor.
If she is doing me a favor my taking my money I can only imagine what else is done to other customers.
Without us as consumers purchasing in store. There will be no need of staff. So everyone should be thankful and grateful for the jobs they have.
Should you need more information or clarification please feel free to contact me on [protected] Mrs T Naidoo
Looking forward to hearing from urll.
Mrs T Naidoo

TO WHOM IT MAY CONCERN

My daughter and I were shopping at your Fourways Crossing clothing store last Sunday and I have some issues that I would like to bring to your attention to:

1. No-one offered to help us! We were trying on clothes and sometimes needed the bigger/smaller size, my daughter had to go and look for it for me, while I waited in the fitting room. Surely that is the shop assistant’s job? They were only interested in how many items we were taking into the fitting room, even though we were both wearing small cellphone-sized handbags/wallets and had no other bags or packets with us!

2. They had packed so much on the rails that when you tried to pull out an item, everything fell off the end of the rail! We spent a huge amount of time picking up and putting back these items!

3. One of your shop assistants continually moaned and grumbled out loud about taking clothes that I had tried on and didn’t fit, to put them back on the shelves/hangers. My daughter ended up doing that job herself, as the assistant stopped and went away!

4. The same shop assistant loudly said that she’s ‘had it with these fitting rooms’!

5. All the shop assistants were continually shouting across the shop to each other!

I’m not sure how much training is given for shop assistants but surely these things are all part of their job that they are being paid to do, (which they are lucky to have) and they should have been more polite and helpful. I mean what else is in their job description. Their job is to ‘assist’ customers and pack and tidy shelves. Am I right?

I don’t believe that this is acceptable behaviour and would like to know if you think it is? My daughter and I will not be going back to that store.

Regards

Colleen Swart

On 24-01-2023 at about 16:00 I was doing a nice shopping at Boulders Pick n Pay. I asked the lady at the butchery to cut my pork into pieces because I wanted it that way. thta was not going to affect the price of the meat. She refused stating that the law doesn't allow them to do that. I then went to call a lady by the name of Berlina who was responsible for the shop. She approached me with anger telling me that I am not special about anything, let me take the meat as it is. I then demanded to see her superior since she was already in a fighting mode instead she called the security guards telling them to escort me out of the shop. Now, as this thing happened, people were watching me being harassed by her and security, treated as a thief.

I would like to engage with the management of the store about this matter. I am a citizen of Midrand for many years and I have never encountered such a thing in that Pick n Pay. Pick n Pay has been my shop, still is and will continue but I am prepared to embark on legal journey for anything that temperes with my dignity and image.

Today is third time the fresh cut mango at pick and pay kathu is brown and rotten in package, the cut pineapple has mold on it, the sweet corn whole mielies has mold on both sides, the packs of roasting vegs is slimy inside the plastic. The packs of small beans are on special, but the expiry date of all of them are covered with the discount sticker... Makes you wonder?
Really disappointed and seems to happen more and more.

Only4 tellers available for 40 customers 14:00 on 5 Jan 2023? Very poor and declining customer service from you guys.In general, all stores I have visited in Jhb and Pta have showed really unfriendly and unhelpful service.
I grew up in a family of 7 and Pick and Pay has been our preferred store to go to for our monthly groceries shopping.
I decided in 2022 to rather shop at Checkers and Spar, much more helpful to customers and friendly. Also enough staff on the floor… always. One has to ask or complain to get assistance in your stores.
My complaint is much bigger than just this one experience.
I feel sorry for investors and management, as this is a general feeling amongst my family and friends. We don’t owe the staff in your stores, anything. Good service should be a given!
Regards

Date 22/12/2022
Time 14h:44
Store pick n pay hyper moffet.
Dear sir/madam

On the date mentioned above I was treat unfairly buy one of your cashiers at liquor store, being rude, and making fun of me, demonstrating and repeating what I asked her before, in a unruly and silly manner. In front of other customers and staff, and I told her that she is making fun of me as a customer, because her colleagues where laughing. And I do not accept what she doing coz she is humillating me, and being rude, talking rude... I told her I will ask her manager if this is how the customers are being treated, beacuse of me asking for what I taught it was a relevant question toward the merchandisers, and her she intervened on that I just sipmly ask her "how does she know what on stock at the back, but shes siting infront, she should let the guy chechk"

Today my boyfriend went to the picknpay Quali Save in Pinetown at the Pinecrest shopping centre and was told to never come back there because he was complaining to the manager about a deli product he purchased there the manager did nothing first of all, secondly my boyfriend was accused of stealing when he hadn't even stolen anything and thirdly he was told to never step foot in there again and the manager was racist towards he said whites complain about everything if this does not get seen to by the owner of the business I won't shop there either

Whent to buy batteries - little or incorrect prices at batteries. Went to info desk to be informed by Faith (so called manager) that we as customers must find a scanner in the store and scan the price. I told her if she can manage the store there will be prices. I told her to walk to a scanner and find the price (surely not the customers's job). She took her time. When I told her it not acceptable I will report it, she said I'm welcome and waved me away. When I asked her for her surname, she grab her name badge from her clothing. She said Im arrasing her and due to popi-act she can refuse to give her surname.

Mabe you should start by training her in the popi-act as she clearly has NO IDEA what it's about.
I want some actions taken against her and be updated in the process of actions taken in writing.
It's time people get appointed that can do the job and know how to treat customers.
So - Faith Popi-act is working at Pick 'n Pay Klipfontein in Witbank.
My email address is: [protected]@gmail.com.

Very upset customer

Rudy Kok

Appalled Customer service

I went to pick n pay Somerset west on Wednesday 14th of December and for the first time ever since I've been shopping there experienced the worse customer service ever!

I went to go and withdraw my Srd and when we got there outside people were sitting. We got inside and saw three people were sitting there already. The store normally has a specific till (no 4) assigned for srd

We stood there for a while and I asked the lady on the bench how long she's been waiting. She said she's been there for a long time and was told there is no money. I asked my husband to go and find the manager and asked what is happening. He got the assistant manager ( who's been sitting there the whole time), and asked her

She in return called someone else to asked what is happening. They then proceeded to tell us there is No Money in the store. How is that possible? They have to wait for people to pay and see if they can give money

When I pointed out that this has never happened in the past they said we can go to checkers, shoprite or boxer. I always to that specific pick n pay because of the excellent service I get there.

After that they decided to open a specific till to handle the srd withdrawal. The people from outside came in and started to complain that they were told to wait outside while others just come in and get there money. When the assistant manager asked them wo, all of them said she did. They called her aunty Debbie.

She then responded to them say that if they are going to start a commotion then they can stop. The store doesn't have to make an effort to give money, but if they go on the the store might as well can forget about helping.

She then said they can go to till 12 and I stood there thinking I was going to be called to be helped. After standing there and no one saying anything and new people just coming from outside to till 12, I went there and got helped.

I was and still is very upset about the appalled service that I got. No one trying to help and just not caring about customer service

On 29 November 2022 I bought two flexi vouchers, one for R500 and another for R100 and these vouchers start with a D alphabet not the usual C alphabet. These vouchers are still appearing on my cell phone banking. When I went to the bank I was told that vouchers that start with a D are not cash vouchers, they are only purchase vouchers, and that the participating retail stores include Pick'n Pay, Pick'n Pay Clothing and Pick'n Pay Liquor. On 14 December 2022 I went to Pick'n Pay Hyper in Port Elizabeth William Moffet, Walmer. The lady at customer service seemed not to have knowledge of this type of voucher and told me that the only voucher they accept is the one that starts with a C. I am writing to you because it seems as if I might lose my money as I was told at the bank that these vouchers are not reverseable. Please assist.

My details are as follows:

e-mail address: [protected]@gmail.com

Cell Phone: [protected]

13/12/2022

The special prices advertised in brochures are frequently not the price that is registered at the till.

When I say "frequently" I mean just that.

I have been overcharged countless times. So much so that I check my till slip before I leave the premises. This is not the case with the local Woolworths and OK. When they advertise a special, that is the figure that is registered at the till.

Today was the final straw. I was overcharged R40.00 on the fruit special of 4 items for R120.00 - something that has happened many times before.

There is a notice prominently displayed that offers a refund of double the amount of an overcharge, which is Pick n Pay policy according to the Wendy Knowler radio programme. When I requested this, the manager said that the bar code on the oranges was not part of the deal, and I pointed out that the shelf on which the oranges were displayed clearly stated 4 for R120.00.

I left with my refund of only R40.00, which should not be a big deal - except that I have been overcharged on specials so frequently that it has become a very big deal and I seriously question the Pick n Pay claim of "Trusted". I certainly would not say that is how I feel about your organisation.

I bought two magneto led light a week ago at brackenfell family store. The store is situated in old paarl road, brackenfell. One is dropping main switch whenever I charged it. I went to the store to complain about it. The store manager told me it is working with them, and I ask her to come to my house to see for herself what it does she refused and told me I should take it and I told her that I am not going to do that. I demanded my money she refused she called the security telling the security so kick me out of the store I refused to live she, she told security must call the police I told them they must call I am not going to live I want my money. After she saw that I was refusing she then told me I can do an exchange. I was already fed-up cause she never said that initially she just said I must take the led light and live. She treated me very badly I do not want it I want my money. I will buy it somewhere else I want nothing to do with that pick n pay as much as it is in my aear I rather travel to other areas.