Menu
For Business Write a review File a complaint
CB Grocery Stores and Market Pick n Pay Budget speech and cigarette prices
Pick n Pay

Pick n Pay review: Budget speech and cigarette prices 74

N
Author of the review
11:03 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would just like to make a comment. The day after the budget speach, when the minister of finance announced the increase in sin taxes, retailers decided that it is a good idea to immediately raise the prices of their ciggarettes. The increase is only effected from 1 March 2010. In other words, retailers like P&P and Spar are acctually stealing from their customers, by raising their prices immediately (dont think that that extra taxes for those 10 days are going to the government!)

Now most people (non-someker) would say that that is my problem if i want to smoke. But then I ask a question...how are they doing you in?

Are these people just oblivious to the fact that the increases are only effective from the 1st of March?

Let me just state for the record that not all the P&P's and Spars' raised their prices.

People shouls speak up. Retailers are getting away with WAY to much!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

74 comments
Add a comment
L
L
Lens Makeke
US
Jun 11, 2018 7:13 am EDT

Milk supplied on the invoice is sour

L
L
Lens Makeke
US
Aug 15, 2018 1:27 pm EDT

our order number is [protected] invoiced on the 8th June 2018 invoice no [protected]

A
A
Anja Oberholster
US
Aug 15, 2018 5:59 pm EDT

Ek het 'n ketel gekoop en Pick 'n pay weier om dit binne waarborg tyd te vervang. Ek het al hele tyd gelede dit op julle website aangemeld maar nog GEEEEEEN terugvoer gekry.

C
C
chimzima
ZA
Aug 20, 2018 6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I bought pnp noodles, and took one to work, I am so hungry, I went to go and make my noodles, only to find out that there was no seasoning sachet... WHAT ON EARTH MUST I EAT NOW. I am so tired of complaining to you guys, I am not in the mood to go on Hello Peter again for this

C
C
Chevuan
ZA
Sep 10, 2018 7:52 am EDT

I placed a delivery online and about 10 products weren't delivered, now I anyway have to complete my shopping for what wasn't delivered, what is the point of giving the online option, you select all the products that you want and that is in stock according to the online site, and when it get delivered they don't have.

A real waste of time

A
A
Annabelle Chambers
ZA
Sep 10, 2018 12:18 pm EDT

I bought a panet of mince at Pick n Pay N1 City Cape Town and there were pieces of bones in the mince. UNACCEPTABLE from a retail like Pick n Pay.

M
M
Madelene7809
ZA
Sep 10, 2018 1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The manager of Golden Sun PnP Vanderbijlpark, swears at customers and after his colleague told him he cannot swears at customers he told his colleague he doesn't care. Is that the kind of managers you allow to work for your company, that no wonder PnP is busy closing down.

N
N
Neoza
ZA
Sep 11, 2018 2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

2kg polony was priced at R46. 99 for four (4). The supervisor in charge refused to sell it the way it was priced and told me that the merchandisers made a mistake. She offered to give me one free, instead of three.

M
M
Mim678
US
Sep 19, 2018 2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to buy at pick n pay at forest hill mall, Pick n pay staff just came infront of me jumping que and pay ..they were making noise 5 of them including the cashier by the name of Daisy.she als helped me while busy pressing her phone .am not happy at all. Il never go shop at any pick n pay

T
T
TaniaK1234
US
Sep 20, 2018 5:39 am EDT

Good day I bought 2 ply toilet paper of PnP and it is really only one ply and also very hard?

E
E
Eddé Smit
ZA
Oct 15, 2018 12:18 pm EDT

My cell no. is [protected]

I bought R30 airtime and try to load it on my phone.

It did not register on my phone. It keep on saying, No Airtime

*[protected] [protected] 2 10.08. 17 15:28
Date Time

Mnr G E Smit, Langebaan, Western Cape

L
L
Lydiapadi
ZA
Oct 22, 2018 9:51 am EDT

Pick n pay Centurion mall does not have shopping baskets and it has been more than a year, no improvements after revamp, all is left is dirty baskets with no handles and few dirty trolleys, it's frustrating to shop there, stock packing is worse, u find spices on the same aisle as baby stuff, please fix it

G
G
Grizelle de Lange
US
Oct 22, 2018 10:29 am EDT

Whats the use for weekend specials if there is nothing on the shelfs? We went to your branch today in lambton and we could not get any of your specials. When i asked the manager where they are, he told me it was sold out. Aren't they suppose to keep the shelfs full till sunday?

C
C
Colin Whittle
US
Oct 31, 2018 11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Date - 24 October 2018

Store - PnP William Nicol Drive, Bryanston

1. No fresh cabbage 3 days in a row.
2. No cartons Camel Filter over a two months period. 3 consecutive failed purchase attempts.

These are day to day basic commodities. Nothing out of the ordinary.

What's wrong with your stock control and re-order systems/procedures.

J
J
Jann Krynauw | REZCO
US
Nov 11, 2018 3:28 pm EST

Despite phone calls and emails to their customer support, there are still items missing from our order which is marked as delivered but has not been delivered. We were therefore charged for items which we did not receive.

Their customer support is exceptionally poor.

A
A
ashy240
ZA
Nov 12, 2018 11:38 am EST

I bought a chicken at kc pick n pay tonight and when I got home it was still full of blood.. it is disgusting and this was for supper! I wonder who would pay for food poisoning bills! I am putting this all over social media

View 0 more photos
C
C
Casper5344
ZA
Nov 12, 2018 2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Graanendal centre durbanville pnp clothing store still closed at 09:05 on 15th jan 2017. Forced me to do business els where .

M
M
Margo Rose Adams
ZA
Nov 13, 2018 3:55 am EST

I am shocked as I purchased R84.99 at the Mitchells Plain Pick n Pay Branch earlier this afternoon. The product was expired by the 11 month in 2015! Although I have been refunded of my money, my question to Management is: " why do the staff not check or ensure that the sell by dates are in order"? This is something to look into though. Thank you

Z
Z
zandile h
ZA
Dec 11, 2018 2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I lost my Gift card they were able to check for me at the store that it has not been used
but refused to transfer the funds on a new gift card

S
S
Sivuyile Deyi
US
Dec 12, 2018 4:45 pm EST

One of your staff members has has swapped the NSFAS voucher card with one that has nothing. I have just heard that this is a popular trend among your staff, I now have a child who had R2500+- on that account and all of a sudden there is R0.00, I have to open up a criminal case against Pick n Pay.

S
S
Snippie
ZA
Feb 11, 2019 8:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I want to buy pretzels from Carletonville pick n pay on 23 January 2019 it was on spesial and then I look at expiring date and it was 22 January, they sell stuff on special that has expired already, I am a loyal customer of pick n pay always looking for specials but also always look at expiring dates. Please have a look at this people can get sick

L
L
Loppies
ZA
Feb 12, 2019 4:08 am EST

I bought your brand of Lemon and herb Potato chips the other day as the flavor sounded awesome...only to be disappointed as there was no flavor and to top it off it has a burnt flavor...really not happy ...

K
K
Karinburger
ZA
Feb 25, 2019 8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a PnP 1kg ham for R65 from my local PnP in Empangeni KZN. When I cut it this morning there was a funny smell & taste to it & it seem to be soft in the centre.
When taking the photos now, the smell is dreadful.

View 0 more photos
S
S
Sally Fryer
ZA
May 19, 2019 6:12 am EDT

I bought the above-mentioned product a while back, only to find that quite a few papers where empty/devoid of a toothpick.

Okay, so this Is too short: please explain to me how must further embellish on the subject?

I'm beginning to understand why 'Hello Peter' gives P & Pay ab extremely bad rating...

S
S
Sardar muhammad afzal
US
May 21, 2019 4:02 am EDT

You sent me wrong item. I'm Muhammad afzal from Islamabad G9/2 Islamabad. I want you return my payment.

View 0 more photos
V
V
Vanwyksmit
ZA
Jul 13, 2019 9:07 am EDT

If you want to sell your own brand of pies for the same price as piemans pies. Please ensure its of the same quality as your pies are realy bad. Its just a heap of dough I'm really not satisfied

R
R
Rahrj
ZA
Jul 28, 2019 1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

There was piece of bones inside the wors i will never buy wors again that wors was disuiting and awful

E
E
Emeul
ZA
Jul 30, 2019 6:45 am EDT

Hi there my name is Mr E.Adendolff I always go to BP garage to add my point but nothing happens

K
K
Kobus Van Heerden
US
Aug 11, 2019 6:39 am EDT

I would like to report the very bad managment of the Montana store next to Food lovers market in Montana.
1 No or proper pricing on shelves
2 Whrong prices on shelves
3 Misleading customers with prices on shelves
4 Never a person at the froot and vegatables section
5 Personel cant work the deli schales or pricing
This is cerious mis manage

M
M
Melinda Isaac
US
Aug 17, 2019 5:14 am EDT

good day

we bought cupcakes from the above mentioned

store and found egg shells in them.

my child was very upset.

this really posses an unpleasant experience.

J
J
Juanita v R
ZA
Aug 17, 2019 6:43 am EDT

I was there at 19:40 and they were busy, when returning at 19:50 their doors where closed and they would not let anyone in. I work at the same shopping center and I'm a regular customer. It was very disappointing! And unprofessional!

F
F
Fiwa
ZA
Oct 15, 2019 8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am Eve, cell no:[protected], I have collected stamps at Northgate PnP hyper. I went to redeem my casserole before closing date. I was told that they are out of stock & I will be called even know I am still waiting. In Sept I went twice only to be told to wait for the call. This is starting to be seen as false advertisement to sell their stock.

P
P
Perky91
US
Nov 09, 2019 10:36 am EST

The teller who was on terminal 9 at 16h00 was rude and refused to give cash back even after the customer in front of me evidently paid with cash.i was so frustrated because she could have been nice about it but she was blatantely rude

M
M
maxy snyman
ZA
Nov 25, 2019 8:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i buy the special 2 packs of 125g chips and the salt and viniger chips are burnt not all of it but most of them not a nice flavour not very happy staying on a farm far from town cant exhange
barcode [protected]
[protected]

C
C
Cathydb@8
ZA
Dec 26, 2019 12:29 am EST

Have not been able to find these items on the shelf of Doringkloof Pick n Pay for over a week now. Enquired at customer services only to be to all tree items have been discontinued.
Well I have always supported Pick n Pay but I'm afraid Checkers and Hyperama store staff at least know their products and Tomatoe cocktail with out Tomatoe juice ?

M
M
marcello collins
US
Jan 08, 2020 3:53 pm EST

Hi I'm the 24 I visited PNP observatory and there were cockroaches at the till point I left the food I was about to purchase and had to look for a store to purchase items

J
J
Jeff G James
ZA
Mar 11, 2020 3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n pay Boksburg advertisers products falsely as they cannot provide the advertised item. Becks non alcoholic was advertised and they cannot provide the item. cell [protected]. The next escaltion will be to Hello peter and advertising board

M
M
Muzi Kunene
US
Jul 26, 2022 6:03 pm EDT

I got to pick n pay piet retief in town at about 1950hrs on the 20th of July 2022 and was denied entry by the security guard telling me they were closed...

B
B
Beukes Geldenhuys
US
Aug 15, 2022 12:20 pm EDT

Hi, the telephone nr for Pick n Pay Hazyview is not answered. I was given a cellphone nr. but even this one was not answered neither replied to the whole day on whatsapp or any other way.

Really just pathetic. We want them to deliver to our lodge but instead use other suppliers. It is nice big orders.

M
M
Merissa van den Berg
US
Aug 22, 2022 9:43 pm EDT

I ordered in June, received an incomplete order delivery 3 weeks later. I have been struggling to get the refund from them for more than a month. My emails is being ignored, calls goes unanswered. Logged 12 tickets on their help desk, just to be further ignored and tickets closed before an attempt is made to rectify. I am fed up and frustrated.

More Pick n Pay reviews & complaints

Pick n Pay - back to normal 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pick n Pay - lack of interest in customer concerns 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Pick n Pay Contacts

  2. Pick n Pay phone numbers
    +27 800 112 288
    +27 800 112 288
    Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number
    3%
    Confidence score
    Customer Care
    +27 860 303 030
    +27 860 303 030
    Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number
    Online Shopping Help
  3. Pick n Pay emails
  4. Pick n Pay address
    101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
  5. Pick n Pay social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024