Pizza Hut
Reviews and Complaints

I ordered 12 traditional wings on 11/10/17 from store # 013731 . The wings were not cooked all the way through. They were still pink inside. When I called them back to let them know they told me the manager was not there and to call back today 11/11/17. I called today at approximately 12 Noon and spoke with Steve the manager. He was very very rude and disrespectful. Steve told me it is impossible for the wings to be under cooked because they come pre-cooked. So i said apparently the pre-cooking for these particular wings didn't go well becuase they were not done. Steve asked me if i still had the wings and i told him know i through them away. He said well how do I know theu were not done. So i said, first of all you said its impossible for them to be under cooked now you are implying that I'm lying to get free wings. He started talking over in a rude and disrespectful manner and hung up on me. So Steve is the type of employee you want representing your company? He needs to find another line of work becuase he is clearly not cut out to work with the public. I just wanted another order of properly cooked wings. Now I want my money back and will never be patronizing any Pizza Hut from here on out.

I have order delivery two nights in a row for my 83 yr old mother I called at 540 yesterday order 2 med pizza Cho chip cookie as 2 liter they SD it would be there in 30 min they did not come until after 7 pm and the chocolate chip cookie was left off they SD they would get it right out at 10 pm it still was not there I called several times to get it delivered I'm sorry but this is not good service when I talked to supervisor I was hung up on and had to call several times to get it straight they offered nothing to try to make up their mistakes I doubt I will be ordering g again

November 10, 2017
Pizza Hut in Raytown MO on 67th in Raytown rd.

I asked for a employees name and she [Shay] did not give me her name, so I could make a complaint! She was rudely upset and was using profanity, I asked someone else for her name [Kat] once I got the employees name [Shay] I walked to my car! Shay came outside trying to fight me! Once she went back in to the restaurant, she was using profanity with everything she was saying! My mother was still in the restaurant! As my mother waited for her food Shay way going in about how she will beat my A** and how i don't know who I'm F******* with! I felt threaten once we was leaving the parking lot because Shay was standing by her car with her hands in her coat as if she had a gun! Pizza Hut was a family restaurant, I see that's not the case anymore! It's a death trap! If customer service is like this I don't want to deal with any customer service anymore!

Pizza hut in spring lake, nc closes at 12 on friday and according to the website 12 as well. I pulled up to pizza at 1038pm and the doers were locked. I went back to my car and called and the gentleman stated he thinks they close at 11. I said it's not 11 and the doors are locked. He didn't know they were locked but told me I can go to the drive through window to place an order.

If your going to run a business you should adhere to your published business hours. If you decide to close early, it should be noted on the door that your closed and why. This is poor customer service and a inconvenience to the customer. Someone should look into why this store do not stand by their policies.

I ordered a large stuffed crust pizza half supreme and half cheese prior to me leaving work to be able to just pick it up and get Home to my kids after working a 15 hr shift. The pizza was cut incorrectly. My kids are 10 and under so they only want cheese. The way it was made had more supreme toppings therefore not being enough to feed my children and the olives were hard! They offered to make me another one but I can't sit and wait another 20 minutes. I was exhausted from work. They should've offered to deliver it but they didn't. Normally the pizza is great. So very disappointed 😔. They need to pay attention to the Pizza orders and realize that if you order half and half there is a good reason. Thanks,
Johari Bogonko, RN

In October (near the end) (don't know exact date) my husband went in to the location in Trussville Alabama. Making small talk with a employee. During the conversation she proceeded to say they do not deliver to black neighborhoods. It was in the context in which she said it in. She coukd of said they don't deliver to certain areas. As a black person I found this side eye racist and so did my husband. At the same time she opened up the Pizza for him to look at it under a leak in the roof which almost got in the Pizza if he hadn't moved it. We spend a lot of money with pizza hut as my husband likes no one else's pizza. Ive never experienced this at any other pizza hut and has made me feel some type of way about entering pizza hut. It was a woman employee who needs better training with words and how to talk to customers.

I ordered 3 larges pizzas online while sitting in the store (State Bridge - Alpharetta GA). While in the store, my husband wanted to change his order so the clerk deleted one pizza and then added 2 mediums. I got my order and went home. When I got home, I realized my husbands pizza was missing the pineapples and my daughter Hawaiian was the pineapples. I have the electronic receipt of my order. I called the store and spoke to the manager (Friday 11/9/2017 @ 7:45 PM) and he basically told me it was my mistake i didn't order pineapples. I then told him my order shows the pineapples and his clerk took the other order and we told him pineapples. So if there was a mistake it was on his end. He yelled he would give me a $5 credit or I would have to come back with the pizzas, let him check It and then if he feels it is wrong, he would make It over. I am throughly disappointed at his managerial skills and how he was belligerent and unprofessional. He even cut me off as I was speaking and then hung up on me. I will NEVER deal with this Pizza Hut! I would appreciate someone from this corporation contacting me in hopes of resolving this issue and demonstrating his behavior is unexceptable.

On November 9, 2017, I placed an online order for a large Supreme pizza and Hershey's cookie from the Laurel, MD store at 13929 Baltimore Ave
Laurel, MD 20707. An hour and 20 minutes later, the pizza arrived and the box did not feel hot. I told the delivery driver. He said that the pizza was hot. Once I opened it up and sampled one slice, it was not hot at all! I immediately called the store to complain and was offered a discount on my NEXT purchase. I told her that it would not help me with my cold pizza today. She agreed and offered to send me another pizza. I accepted and asked could it be delivered quickly as a priority and she said that they could not. At the time of this email, I have been waiting an additional 80 minutes for the new pizza. I have called the store about 5 times with no answer and was placed on hold for 5 minutes with one answered call. This is completely unacceptable and I will not order from Pizza Hut again! Customer service is a lost art for them.

I placed an order over 2hours ago to be delivered to my place of employment Hardees, after not receiving food for such a long period of time, I call they said they had a rush and would get it straight out to me also throw in a free Pepsi well it's going on 3 hours and still nothing this crazy my name isJennifer Hargrove the name the order was placed

I ordered a thin crust pizza for carry out and was told it would be thirty minutes and I arrived in 25 minutes to pick it up and paid the cashier and was told it would be awhile. After another 20 minutes I went up to the counter to inquire where my pizza was in process and was completely ignored until after another 10 minutes I yelled loudly that I needed some assistance and was ignored after yelling this three times someone finally came and checked and said my pizza hadn't even been made! I asked to cancel the order and the employee went to get the manager I guess and I was left to stand and wait again and finally 55 minutes after we ordered I was told it was in the oven and did I want to wait! I was not offered any explains, nothing . I was not offered any compensation for the mistakes or wait. It was the most horrible experience. The employees were rude and oblivious to what was happening around them. I will not be buying from pics hug again

Called to order a meat lovers pizza after a long day off work on Newberry, SC and the pizza and customer service I received was unacceptable. I called at around 8:30 and received the so called pizza at 9:45. The pizza liked like it was dropped and tried to be put back together, also the driver forgot the drinks and said he had something in his car.

I had to came all the way up to order pizza for my wife and child, because i kept getting hung up on, i always order from you all never had any issues until i came to this location. one of the galls im not sure who but it was an older lady she may have been a store manager. i ask to speak with about being hung up on and she said she was too busy to help me and was very rude about it. where i was standing she didnt look too busy to fix my order. i will never order from this place again you guys are too unprofessional and very rude. im very disappointed with pizza for you guys to be so popular your customer services are janky...this is the parklane location i should of known something wasnt right when i seen two employees outside smoking right in front of the entrance where customers come to order food

I submitted a complaint on your Pearl, Ms. Store and was sent two free coupons. Thank you for adhering to my complant and trying to keep your customers. I really enjoy your pizzas. When I went to location to get my free pizza, I was treated rudely by the customer service representative. I have been in customer service for over 30 years, and have never treated anyone with disrespect. She acted like I did something wrong! Sorry this location needs improvement in customer service. Again thank you for the coupons, but don't know that it's worth rudeness.

Initially I placed and order a few weeks ago and it was delivered late. I received and email to have a free med pizza and also had a credit on the account because when I did get my order the wings were not in there. My son does not eat pizza so needless to say he did not eat that night. On 11/8/17 i called to place an order at the Washington rd location in Atlanta Ga around 8:00pm. The young lady who answered the phone was really rude and so i decided to just cancel my order and told her to just take the credit off of my account because I will no longer eat at another Pizza Hut. This was yet again another inconvenience for my family and I. This is unacceptable and I hope other people have had better experiences than my family

I created my favorite pizza. I order it at least 1 time per month usually 2 times.
I cannot save and reorder, in spite of what they tell me. I cannot reorder online and I don't like being [censor] at for calling the order in on the phone. This has happened 4 times.
Tonight I decided it was easier to just buy a supreme and had a coupon for 50% off.
I could not place that order because I didn't spend enough money to have it delivered.
It is blatantly obvious that Pizza Hut does not want my business.
Be aware, since you have been so obnoxious about my attempts at placing orders, since you have been so obnoxious about my ordering what I want, since you refuse to serve me unless I spend even more money to get insulted by your people taking the order, I have no desire, no need, no want to do business with you and will do my best to make sure everyone who will stand still for three minutes will hear about how you DO NOT want business.
You DO NOT want to sell pizza, and I would not trust your employees to not spit upon my pizza for making your employees build the pizza and deliver it.

I ordered two large pizzas, one medium, and broadsides by phone for me to carry out. I live outside of the delivery area and takes 15 to 20 minutes to get there. I was informed it would be a wait of 25 to 35 minutes for our order to be done when it was placed. I waited 15 minutes before leaving, then arrived and waited behind another vehicle in the drive-thru pick up the lane for an additional 10 minutes. The young girl Stephanie, was very professional and polite when I finally reached the window, I was given the total and handed her my debit card. She returned quickly with the slip for my signature and while I was signing an older man came to speak to her. I heard her ask, "why would I do that?" She never returned to the window, he came and grab the pen and clipboard with the signed slip, placed it inside the window and the told me "There was a problem with your order, it's not ready since it had to be remade. It will be another 25 to 35-minute
wait." I then asked him, "why did no one call me to let me know." It took me 20 minutes to get here."
After a brief silence, he laughed and said, "I am just kidding. It is a joke". I told him I did not find it funny, nor did I appreciate being treated like this." I asked to speak to his manager, and he replied, "I am the manager." Once he realized I was going to make a complaint he kept apologizing to me, over and over again. If I did not have hungry children at home, and I had not already paid for the pizza I would have told him to keep the pizzas. How could this person be a manager? The workers under him must be miserable and afraid of standing up to him. This happened on 11/04/17 at 06:12 pm. The following day, I looked at my banking account and was not surprised to see that I was charged twice for my order. I quickly got hold of my bank and the second charge of $34.77 was credited to my account. At this time, I am not confident that anything will be done to resolve my issue. We live in a very small town, and if he remains working as an employee there will be no way I would trust buying food from this, the only pizza placed within the 45-mile radius again. I do want a refund, a lifetime of free food is what my daughter says will be fair. Is it too much to want to be treated with respect? We are of Native American ethnicity, maybe that's why he felt he would get away with it.

Pizza hut in north Muskegon mi 49445 has been a restaurant my family has been using for many many years. The last few months have made me not want to return. It is ridiculous that I can purchase a medium deluxe pizza for 6.99 but if I want nothing on it but extra cheese I am charged 2.00 more. 2.00 extra on a pizza that only costs 6.99 is a total rip off. I was charged this up charge 3 different times and never once told about it until I finally noticed and questioned them. There were no apologies that they had been ripping me off by not telling me. I wouldn't even have to ASN for extra cheese if you put enough on to begin with. I see holes all over the top of the pizza when j get only cheese because there isn't enough yo cover the top. Little Caesars and dominoes plus many others put way more cheese on to start and if I ask for extra there is no charge. Keep it up and they will become me new favorite.

I ordered a large stuffed crust pizza on 11/6/15 at 7:30pm from this location. Order number 3171106193038001184007881. When I went to pick up my pizza I was told by the female cashier on schedule that night that there was no order placed for me. I gave her my name and phone number. I returned home and called Pizza Hut at [protected] and let them know that my order was not found at the Winchester Rd store even though I received a confirmation email. The employee on the phone called the store and the female cashier that spoke to me at the store earlier answered. She first told the employee on the phone that I asked to have my pizza paid for. I let her know that isn't what happened. She clicked back over to the female employee in the store who then told her that I never came for my pizza. I hung up and returned to the store, frustrated at this point. I spoke to the same cashier when I entered the store. She found my order, and gave it to me. I received no explanation or apology for the inconvenience. The only thing she said to me was that my pizza was covered when i tried to pay. I come to this location regularly and have had this cashier before. She has never given me issues like this, so I would love to know what happened this night.

Hi I ordered online pizzas and cinnamon sticks got there paid for my order which wasn't ready I then observed the young lady to go straight from the cash register to the cut table no hand washing or anything I then asked the Mgn and no apology or anything just told her to wash her hands but she still didn't listen she continued cutting and boxing pizza he still had the nerve to ask me did I just want the order or him to make it I was so upset cause he did not acknowledge me as the customer or even try to apologize or such and left still upset but I still went to another store and purchased some

Hi, i ordered two regular pizza via online for my family which includes kids on 7/11/17 at around 9pm. While, serving the pizza for kids my mother noticed a piece of plastic which was probably cooked together with the pizza (based on the appearance). This is really ridiculous as it was a big piece of plastic and I am curious that the staff did not notice it. As a doctor, i am really concerned in this matter as it i am pretty sure that the chemicals from the plastic had already been mixed with the pizza and that pizza was almost being served to the kids. How good is the quality control service that pizza hut is dealing with?.
Furthermore, i called and spoken to the HQ manager in charge (name not to mentioned here) at around 10pm and that person said he will contact the branch manager in-charge of the outlet that delivered the pizza. After almost an hour waiting, i didnt receive any call from anyone. I called back the HQ and requested for the branch number. Then, I called the branch and spoke to the manager on duty (name not to mentioned here), surprisingly the manager on duty was questioning me on what was my complaint. I never knew pizza hut communication service will be this efficient. And again I had to explain the same thing to the branch manager. After almost one hour dealing this, the manager then told that he will replace the pizza immediately which i really felt useless for me to accept it as the time was almost 11pm and its time for bed and not dinner.
I am really disappointed with Pizza Hut, the service and how quick they respond to a complaint. I take this matter serious as it involves health concern of the food served for kids.
I am expecting an effective respond and action from the management team regarding this matter. Do revert to me as soon as possible. Thank You.
Regards.