Pizza Hut
Reviews and Complaints

I ordered several items including two pizzas for a total of $80.00 on the Pizza Hut website at 10:38 p.m. The website took my credit card info and charged me for same and said my order should arrive at approx. 11:48 p.m.
I waited and waited. No Show. I tried calling the local Pizza Hut that the website said they were giving my order to but the phone number stated they were closed at this time. What? It says they were open until 11:00p.m. And I was just charged $80 by Pizza Hut. I never got my food! I never got a call from Pizza Hut locally or headquarters! I left an email message with Pizza Hut on their website. I still haven't gotten a response!
I wanted to see if they in fact charged my account. I checked my account and low and behold THEY DID!
I believe this is fraud.
Note to all: If a company advertises on the Internet. And you make any kind of payment to that company and do not receive the services promised. That is FEDERAL LAW FRAUD. I did not receive my product(s).
It is now 2pm the next day and NO ONE has called me about the order. They will hear from me again as I did leave two messages on their website about the incident. I am searching for telephone numbers now for their marketing/advertising division.
GOOD LUCK. I knew I should not have tried to go back to Pizza Hut and stayed with Dominos.

Today I can not Pinoy how happy I am when it dealt with ahome delivery meal from Pizza Hut knowledge village, where the rains were heavy and although the driver was able to arrive home after he suffered a severe rain. It is strange that the driver was smiling and wishing me nice dinner. How much respected manager of the restaurant when he told me over the phone, and he promised me that the food will arrive on time, regardless of rain or weather and it will be hot and fresh as it used, I'm proud because I am a customer of Pizza Hut
lee.

1) Table was so nasty it was sticky - my hand actually stuck to it, Table is only being swiped between settings with a dirty cloth and just spreading the food around, not cleaning it up

2) salad plates were dirty...was told the dishwasher was acting up; i saked why, then were dirty plates knowingly being put out for customers

3) entire back of restaurant had grossly dirty floor, salad dressing like it had been slung on floor ..looked like they had had a food fight. This was only abou6:30 PM in the evening, and only about 8 customers at 3 tables. Staff standing around like they had nothing to do.

4) Most grossly dirty bathroom I've seen in a long time...reminded me of those old gas station bathrooms that are outside the bldg.

5) Employees were dirty, unkempt and slouchy in dress & appearance. A couple of them looked like they had worn the same uniform all weekend long and had slept in it.

I understand that a place can get messy during rush hour; but this wasn't rush hour and no one seemed concerned about how the place looked. Very poor management practices and very slothful and unconcerned employees. This was absolutely the nastiestPizzsa Hut (or any other restaurant) I have ever been in. Had I been a health inspector (Ihave been, in ther past) I would have shut them down on the spot!

Took my family to Pizza Hut for dinner. We ordered a large thin crust pepperoni pizza, a family size order of breadsticks and 2 pepperoni P zones. The waitress was very friendly and patient and repeated my order over correctly.
When the P zones were brought to the table by someone else, it was not what we had ordered, and when I told her this, she said, "it's the waitress. She's new." and took the Pzones and said they would make the correct one's. I was highly upset because it was NOT the waitress's fault. She told me she repeated the order correctly, and she had.
The thin crust pizza was terrible. We left it sit on the table. :( I was told that they had taken $10 off our order but the total was still $45 and to this day I have no idea how it could have possibly been that much. ;(
Not only did they "sacrifice" this new waitress but the food itself was just awful. Both Pzones were doughy and nasty along with the terrible pizza. I told the cashier that it was the worst meal we had ever had and that we would not be back and she totally ignored me.

What a sad thing when customer service is ignored. :(

Never again.

I booked a childrens make your own Pizza party for 12.00 on 18/02/10.
1.On arrival I was informed that there were only 3 waitresses on duty for the busy buffet lunchtime period, I was expecting one just for our party as there were 10 children.
2.Passing trade customers were seated and eating before a waitress came to tell me she would take our order shortly.
3. I was informed at this point that they were not expecting a make your own party as they are not booked on buffet service days.
4. The waitress said she would try to get it sorted and eventually arrived with the necessary items.
5. At 13.15 the children actually began to eat - the party was due to end at 13.30.
6. Further time was wasted when the ice cream machine ran out.
7.By 14.00 the parents were sick of waiting for their children to finish and some chose to leave before the birthday cake arrived.
8. I went and asked if I could have the cake to cut myself and was told that it was on its way.
9. 10 minutes later we were still waiting.
10.On paying I commented that a lot of parents had got fed up and left early and was told that the party had been booked by a manager from another store.

DISGUSTING!

We arrived at Pizza Hut restaurant to find it half-full. As we were a party of 3, we requested a table for 3, which unfortunately seemed to leave the waiter flummoxed somewhat. Warning us of a possible wait in order to be seated, he went on an amble about the room, looking for a table for us; what would, of course, have sped up our time in limbo next to the door would have been to put a couple of the tables laid for two together. Though the waiter (who sported some rather illustrious wrist piercings- surely unhygienic, and enough to put one off one's stuffed crust?) eventually did this, he neglected to provide sufficient cutlery, such that a member of my party was obliged to forage for it from a nearby table, and evidently decided that another in our party was not deserving of a menu either. Furthermore, the heavy glass door was left wedged open for a large amount of our time in the restaurant, with an unending, biting draught chilling us as we waited for more service.
By the time we the waiter re-appeared, we had had plenty of time to select our meals, review the colour scheme of the menu and formulate various ideas as to the possible presentational options open to the multitude of dishes on offer. When we requested a 'Truly Tropical' fruit smoothie, we were told that 'The blender might not be working.' and that we should 'just assume that it is', which is certainly the best way to go about instilling confidence about one's knowledgeability in one's clients. Luckily, the rest of our order was taken without incident, minus the man seemingly feeling that we were incapable of remembering what we had requested and so deciding to read the complete order to us twice over. Then, with a flourish of the notepad, he was off, though not before informing us that the drinks would be 10 minutes. Now, I am no expert on the pouring and serving of ice-cold Pepsi, but I find it extremely difficult to believe that it requires a whole 10th of an hour to craft a glassful from scratch.
As we sat, and pondered the fate of our drinks, which by this point had been all but forgotten, the waiter finally was seen running across the length of the establishment with a large plastic tumbler full of ice and fruit juices. Two minutes late he was back, apologetically, telling us of how our food would not be much longer, but that there was a shortage of staff in the restaurant. It remains to be seen whether a few ancillary employees stood around gossiping constitute a 'staffing shortage'.
Finally, after a further 20 minute wait, in which we were given more than ample time to finish our drinks, the waiter returned. Apparently, a shelf in the kitchen that had evidently been the only thing guarding our congealing food had 'fallen', and our entire order had fallen along with it. Back to square 1. Thankfully, the drinks were removed from the bill.
It took another 7 or 8 minutes for our food to finally arrive; first, the individual pizza with 5 toppings. One could have proposed that, rather than a staffing shortage, there was a mushroom shortage that night in Wakefield. I understand an individual pizza is designed for consumption by an individual, but I also understand most individuals are of the sort who are able to consume more than a single button mushroom and 3 kernels of sweetcorn. At least the pizza itself was overflowing with grease, so as to distract from its general shabbiness.
5 minutes later, the two pasta dishes arrived- a fusilli alla arrabiata with prawns and crayfish tails, and a spaghetti carbonara. Having eaten various pasta dishes with arrabiata sauce, I can honestly confirm that this particular one was the worst. Greasy, cold and boring, it lay on the plate like a particularly disheveled weed requesting euthanasia. Moreover, call me a philistine, but I never realised crayfish tastes of Persil. Not having tasted the carbonara, I cannot vouch for the deliciousness, or lack thereof, of that particular dish. It was related to me, though, the way in which the cheese sauce benefited greatly from its watery and insipid flavour and consistency.
Apart from the general overriding sense of nausea brought about by the free flowing fats upon the plates, our evening sojourn was not at all ruined by the above debacle.

salam sejahtera, disini saya ingin membuat aduan terhadap restaurant mgr dipiza hut cmc di cheras, saya merupakan bekas staff di cmc dan telah menamatkan perkhidmatan saya pada 30/12/2009 setelah 4 thn berkerja di cmc, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. selalu mengugut untuk menahan gaji staff n bonus pd tahun lepas dgn memberi surat amaran. Dalam meeting di rest. menyatakan bahawa o/t 1/2 jam di bayar tp tak penah kira, apabila di tanya, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat kn sebahagian staff berhenti, hanya saya yg tak dibenar kn membuat o/t walaupun keadaan memerlukan, duti mgr yg beri saya ot akan dimara dgn teruk dan kerana beri ot kepada saya salah seorang duti mgr telah diteransfer keluar dari store, staff baru banyak telah berhenti kerja kerana selalu dimara dgn teruk dan menggunakan bahasa kesat sedang kn staff baru berkerja kurang dari 2minggu dan tidak dilatih ape2 pun berkenaan dgn kerjanya malah mengambil tahunya sendiri tanpa bimbingan, staff penah membuat aduan kpd am dan om tp staff balik yg dipersalah kan, saya mendapat tahu bahawa dua org lagi full time telah berhenti selepas saya atas alasan yg sama, kami juga telah diberi amaran agar tidak menjejakkn kaki dipizza lagi, katanya staff yg telah berhenti tidak boleh berjumpe dgn staff dipizza hut dan tak boleh dtg ke pizza hut lg, rest, mgr juga bersikap perkaumman, memilih bulu dlm laksanakn tugas, keistimewaan kpd kaum nya dan yg rapat dgnnya, saya harap pihak pizza dpt menyiasat perkara ini dan menyelesaikn nya secepat mungkin kerana saya dengar ada lg yg ingin keluar dr cmc dan saya tidak suka mendengar ini.

on thursday the 11th of feb i desided to have a pizza with my son, the food was ok when it finally arrived but this is not the complaint, my 3 year old son wanted some ice cream after his pizza, which i paid extra for.he went to the machine and got the ice cream and wanted the sweets to go with it.we sat down and a few mins later my son said what is this daddy!at 1st i thought his tooth had fell out, to find a very hard and sharp piece of plastic in his hand about the size of a false finger nail, i got up and spoke to a male assistant who was very appoligetic but to my shock i still had to pay my bill!i would be very graetfull for a reply off you as the next child might not be so lucky.

regards
phil flaherty
4 newby walk
connahs quay
deeside
ch54rn
[protected]

My wife purchased a pizza hut card from the Walgreens in Penn Yan, new York in December of 2009 for 20 dollars. It was a gift to my step father for christmas. They have tried to use it twice and each time the Pizza hut manager has stated there's no balance on it.
we still have the card with all thew numbers on the back with the 4 number card. I asked to see if they have a record of it, and i'm sure your company does. The Penn yan Walgreens manager stated they can't do anything for us. I asked who pocketed the money if there's no balance?
I have contacted the Main Office of Pizza Hut with our complaint and have forward this matter to the New York State Attoneys office for action.

$10 Pizza Ultimate Scam - run for the hills!

Pizza Hut is running a "special" - any size, any toppings $10 per pizza (+ $2.50 delivery charge).

So, I call to verify before I order. I am told the total will be $10 for the pizza, $2.50 for delivery and the rest the applicable sales tax.

Total of the order - $17.63! I call, and am again told that the total consisted of $10 for the pizza, $2.50 for delivery, and the rest sales tax. I point out that if this is the case, then the sales tax on that order was $5.13, or 41% sales tax (Texas sales tax is 8.25%)

My response to pointing this out - you're not working the math right, the sales tax is calculated correctly. Wow, I guess sales tax increased to north of 40% overnight.

I recently applied at pizza hut and Debbie Clayton recieved a reference check from another stor i applied at, she informed the manager to not hire me and several other reference not to hire me which is illegal to do only beging date and end should only be provided but the unprofessional manager is braken the law.located at 5612 Dyer El paso, Tx

Last night we ordered Pizza via the online ordering service, After we had waited the half hour it specified for delivery I called the call centre to find out what was going on, They advised that the Pizza had left the store and should be there in a few minutes. After 10 Mins I called again to find out what was happening only to be again advised that The Pizza had left the store and should be there, I said that It was not and at this point we'd waited aprox 50minutes for something that shouldive taken 1/2 hour. I said that the driver had 2 mins to get here otherwise they could take it back. Another 10mins later the driver turned up, We weren't there at this point wed gone to get someting else, My flatemate said the driver could not understand why we were upset he was only 1/2 hour late!

pada 26hb jan 2010, saya pergi ke pizza hut setia alam klang, bersama suami n anak 1 tahun. saya memesan 2 set kids meal. saya sampai di sana n memesan pada pukul 4.10 petang. tak lama kemudian, minuman milo ais n aiskrim saya terima. jadi saya hanya menunggu pizza. 5 mnit tunggu tak sampai jga, 10 minit pun tak smpai juga. datang customer memesan pizza take away. tak sampai 10 minit pesanan org td dah sampai n nak pulang. pesanan saya td tak sampai2 juga mase tu jam 4.30 ptg...
ketika itu suasana restoran memang lengang tiada org langsung... staff bjalan mundar mandir pesanan saya tak sampai2 juga. akhirnya saya bertanya staff disana, berkenaan pizza yg saya order mana... manager bernama liyana dgn muka masam n tertanya2 siapa ambil order... nak jadi cerita pesanan saya tak disiapkan lg. saya pun terus hilang mood n bayar air n aiskrim yg diminum td.
saya mmg amat kurang berpuashati dgn layanan n sikap sambil lewa terutama sikap manager restoran itu. tiada langsung perkataan maaf atas kelalaian mereka itu n berwajah masam. dia juga menutup mesin wang dgn kuat. selepas menerima wang dr saya. suami saya tertanya ape cerita, saya kate pizza tak siap kerana org ramai, kita balik aje...keluar dr restoran itu jam 4.45 ptg dgn perasaan kecewa dgn sikap seorang manager seperti LIYANA itu yg tak sepatutnya...

yg teraniaya...
NOR KLANG
email: [protected]@yahoo.com

1. Kitchen area very dirty.
2. (8) tables not bussed.
3. Pinball machine too noisy (Place in parking lot)
4. This facility is too understaffed.
5. (One cook) working as fast as possible.
6. (One cashier) stuck on the phone doing the best as she could.
7. (One waitress doing the best as she could.
8 (One dishwasher) could not keep up with the trade.
Do we have a manager? If so hire a new one but keep your good workers.
9. (Casual observation) (2) waitrers or waitreses needed
(2) cooks on duty (One) phone person
(1) dishwasher could not keep up with the work

This was at 2:00 pm jan 1 2010

Walk in purchase

This location needs manpower. It is not like they do not have the trade to support it. Poor management.

i went to the plaza masalam sec.9 shah alam..there's no staff there to serve.i see the manager name HANA for take my order, but then shes ignore me with her ###ing 'muka berlagak'.i be waiting there for take my order around 20minutes.im very dissapointed with this pizza hut manager.### pizza hut!