Pizza Hut’s earns a 1.3-star rating from 2964 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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compensation
La Raza Pizza is the worst excuse for a franchise I have ever seen. You would think that for all the people working to make the owner his millions of dollars, he would pay better. NO WAY! And what is the deal with continually raising the delivery charge, oh wait "convienience fee", but not upping the rate that the driver is reimbursed. Everytime these wankers do this, tips go down. But as long as he has his big mansion, what is the harm right? [censored].
horrible service/experience
My brother and sister-in-law live in East County San Diego and recently welcomed home their first baby. I live in Los Angeles and wasn’t going to be able to drive down to deliver a meal to the new family, so I decided to call their local Pizza Hut to schedule a Saturday meal delivery.
Kevin, the Pizza Hut employee, was very helpful. He kept putting my on hold to speak with his supervisor to see how they could accommodate me. They would take my order over the phone, but I would have to fax them a copy of my license and credit card. No problem, I thought. It was just after 11am when I placed my order and I requested a 5pm delivery. I faxed in my license and credit card, and then followed up with another phone call to the Pizza Hut to confirm receipt of the fax. The employee said he had it in his hands. Great!
Well, when dinner was delivered, the driver asked to see the credit card. Obviously my brother-in-law wouldn’t have my credit card. The driver then requested payment in another form! Not knowing what else to do, and not wanting to argue with a delivery driver, the new parents paid for the meal. Pizza Hut received two payments for one meal.
Later that evening, my sister-in-law called and told me what had transpired. I immediately called Pizza Hut and spoke to the shift supervisor, Susana. She said she didn’t know what was going on and told me that she was going to call her boss, Kimberly, and call me back. After an hour and no return phone call, I called Pizza Hut again. Susana informed me that it was a driver error—he was unaware of the arrangement. She apologized and said that my brother-in-law can come to the store for a refund. I asked if one of her drivers could take the refund to the house and she said no because three of her drivers had called in sick and that she was “screwed”. It was already 9pm and my brother-in-law was home with his wife and baby; making a special trip out to Pizza Hut was not something he wanted to do, nor was it something he should have had to do. I told Susana that he would come in the morning for his refund. Susana assured me that it wasn’t going to be a problem and that she would leave a note for her opening manager.
The following morning, my brother-in-law went to the Pizza Hut for his refund and was told that the purchase on my credit card had been voided and they no longer had my credit card number to charge me in order to refund him. Kimberly, the manager/franchise owner showed him the computer screen displaying a voided transaction. Kimberly also stated that she didn’t receive the fax of my ID and credit card until that morning. A total lie! I called to confirm transmission of it!
My question: Why was the refund available Saturday night but not Sunday morning?
I called Pizza Hut…again…and, of course, Kimberly was not it. I wanted to know why my card was voided and my brother charged. The shift supervisor knew nothing of the situation and there was nothing he could do to help me. I asked him to call Kimberly and to have her call me. After about an hour, I called Pizza Hut…again…and asked if Kimberly had any intention of calling me. He said no because she is off and with her family.
The following day, Monday, I called Pizza Hut…again…and spoke with yet another shift supervisor who couldn’t help. He told me to call back at 4pm when Kimberly was in.
My next call was to Pizza Hut corporate offices to file a complaint.
At around 4pm on Monday, I called Pizza Hut…again…and finally spoke to Kimberly. She stated that it’s company policy to confirm credit card orders upon delivery and that she personally voided the transaction on my card. She went on to state the whole situation was a lack of communication and apologized. My bank account still reflects a charge and no void, so I asked her to fax me a voided receipt and she stated that she couldn’t. I asked her why she stated that she didn’t receive the fax until Sunday morning. She said she didn’t say that to my brother-in-law. So now, on top of not returning any of my calls (more lack of communication on her part, so it’s no wonder that her shift supervisors can’t communicate either), Kimberly was now lying to me. She said she didn’t know what was going on between her shift managers because she was off. Her shift managers where calling her! I told Kimberly to stop claiming ignorance because I know that her shift leaders were calling her. Another lie. Never once did she Kimberly ask what she could do to rectify this situation—no offer of a refund, no offer of a certificate for a free pizza, nothing! All I wanted was confirmation that my family was not double charged and I wanted to know how such a simple transaction went so horribly wrong. I wanted to pay for the meal and I wanted driver to deliver a refund to my in-laws and apologize. Kimberly’s refusal to communicate and her refusal to accept responsibility were infuriating.
You know what she did do? She hung up on me! That’s right. Was I getting loud? Yes. Obscene or threatening? No. Nothing that warranted a hang up.
I called Pizza Hut…again…and she was “busy.” I was told to call her boss, Michael. I would have done just that, but I couldn’t because I was given a bogus number for her boss. I called Pizza Hut…again…to obtain the correct number. I called and spoke with Michael. How odd, he was able to fax me a copy of the computer printout showing the void on my credit card. Any other peace offerings? No, of course not.
Sadly, the franchise owners and their employees represent the Pizza Hut name. Kimberly was the rudest, the most inconsiderate, and the least effective communicator I have ever encountered in the fast food industry. And I used to work in the industry! Given my knowledge of, and experience with, the service industry’s handling of customer complaints, I know no disciplinary measures will be taken against Kimberly and my only recourse is to NEVER again patronize a Pizza Hut. I will have my family follow suit and I will encourage all of my friends to do the same and to spread the word—Boycott Pizza Hut. My in-laws and their family and friends will do the same, and, hopefully, we can have some negative impact on the Pizza Hut location on Jamacha Road in El Cajon.
I also find it personally offensive that Kimberly wouldn’t take the time to call me back because she was home with her family, but she showed no remorse for ruining what should have been a very nice family experience for her customers. Kimberly’s inconsideration and lack of professionalism were insulting, and I plan to obtain compensation (since I was not offered any) and satisfaction by sharing my experience in writing, by word of mouth and online in hopes that Kimberly’s franchise will suffer some financial loss.
I am in the San Diego area often and I am entertaining the idea of standing in that Pizza Hut’s parking lot, passing out flyers, encouraging possible patrons to eat elsewhere.
This experience has left me wondering:
Couldn’t all of this have been avoided with a PAID sticker on the order?
Why can I order flowers and have them delivered as a gift? Why can order gifts online and have them shipped elsewhere? Recipients don’t have to show credit cards. UPS just drops the package off. Why can’t I order a meal as a gift? Maybe Pizza Hut can be a pioneer in the food delivery industry in promoting, “Give the Gift of Food”
I've had horrible service with Pizza Hut, as well. My first bad experience was about a year ago. Me and my fiance decided to stop and grab a pizza before renting some movies. When we arrived, there were about 4 customers. We waited to be seated for about 20 minutes. During this time we almost got up and left at least five times. We decided to stay because we both worked in fast food at the time and understood how frustrating it could be.
Our waitress finally seated us at a booth and took our drink orders. It took her another twenty minutes to bring us our drinks. Why? Because she was carrying on a conversation with her manager about how her boyfriend who was "not gonna talk to her child like that". At this time, several of the booths around us filled up with people. After we got our drinks, the waitress walked off without taking our order! We had our menus closed for quite sometime now. We had now been in Pizza Hut for almost an hour and not even ordered yet. Some of the people who had been in there less time than us had already left.
We finally ordered: One Large Stuffed crust Pepperoni Pizza with extra cheese. How long did we wait on this pizza? One hour and forty five minutes. Ridiculous. The total came out to be almost 30 dollars. We did not leave a tip, and made a complaint to the manager as we left. What did she say? They were very busy, and we could have left whenever we wanted, so it must not have been so bad.
Needless to say, we didn't eat at Pizza Hut again for a long time. The other night, however, my brother was over and we wanted to order a pizza so I wouldn't have to cook. The only pizza place he's ever really eaten at is Pizza Hut, so we decided to give it one more try. We ordered our pizza online because we kept getting put on hold over the phone. Everything seemed to go smoothly and we paid with our debit card online. Pizza Hut sent me confirmation of my order and payment.
We waited an hour, practically starving the whole time. When we called, they told us that we didn't put the apartment number on our order. I checked the confirmation e-mail, and there was an apartment number! They also claimed that the number we provided did not work. I asked them to repeat the number to me, and it was my cell number. My cell had been sitting right beside me the whole time.
They told us that they would take care of it, and another 45 minutes later, we received our pizza: cold. When the pizza delivery boy gave us our pizza, he told us that we still owed for it. I was very confused, so I showed him the confirmation e-mail as well as an online bank statement that showed the money being taken out of my account. He then preceded to pull out the receipt of my payment and told me I just needed to sign it. When I asked him why he thought I hadn't paid when he had the receipt in his hand, he responded by saying that he 'forgot' he had the receipt. I'm not sure how stupid he thought I was, but we called the Pizza Hut back who told us we should speak to manager. They put us on hold, then after about five minutes, hung up.
That is the last time I will ever deal with Pizza Hut. Ever.
i called and placed a order for 4 pizzas and wings deep dish when i got there my pizzas was not ready they told me thirty min and when i got there i had to wait 30 more minutes for my order and when i finally got my order it was not correct it was not deep dish and they did not have my pizza toppings correct they where very rude to me and they told me if i wanted them corrected it would be longer so i said dont worry about it they told me they would put acredit towards all my large pizzas when icalled back two weeks later there where no credits there was a bunddle of lies i was very pissed of and i have not ate pizza hut again since
pizza hut robbery
I ordered some pizzas online in June to feed a friends gathered at my house. I had email that verified the order, then received a second email stating that my order was on its way. After waiting for an hour, I called the Pizza Hut to ask why my order had not arrived, and was told that my order was at the Pizza Hut and it was for carryout and not delivery...
Read full review of Pizza Hut and 2 commentsirresponsible and least bothered staff attitude
This complaint is for the Pizza Hut delivery service and the staff who take order on phone. Today when i order they took 2 and half hour and in this duration i called them 4 times, the first guy told me that your order will be delivered in half an hour, second time when I called after an hour to ask about my order then other guy told me that your order has dispatched and you will get in a while; but it never comes...! After half an hour i called again then there was some female she was like that we don’t have any order with your name and from this number, i said i am calling from the same number and last time when I called the person told me that your order has dispatched then how can you say that you don’t have order with my name. Then she was like "oh yes i got the information an will let you know in a while and asked me for my cell number that I gave her, then i was waiting, waiting and waiting...! Then again i called and said that I want to cancel my order because now it more than 2 and half hours, the female asked me to hold on and said "I will let you know in a while" after 3minutes she told me that we don’t have order with your name... hm!
I have been a customer of this Pizza Hut for many, many years. But no more! When you call for delivery it will be an hour or more...staff is least bothered whether order has delivered or not, and nobody is responsible for it.
Fatima jabeen Iqbal,
Lahore, Pakistan.
middle easterners should learn how to tip and youll get better service
terrible staff attitude
Yesterday I took some of my guests to Pizza Hut, Johar Town Lahore which is your franchise. I have certain comments which I would request you to seriously consider for improvement.
1. A group of people were smoking inside on second floor. When requested to stop smoking, they refused. Supervisor was helpless. Finally with some efforts from serving boys / waiters / stewards, this group shifted to ground floor, still refusing to stop smoking.
2. There was severe shortage of manpower on second floor. Only two waiters were available to handle about seven families. Only billing took more than 10 minutes (without exaggeration). When I reported this to supervisor (Ms. Fizza), she very arrogantly asked me to fill up the comment card, which I did. I quote her comment ” to phir card bhar dain na aap”, unquote. I think, the supervisor in particular has to be extremely soft spoken and well trained to handle customers. The waiters were however very courteous.
3. The wash room hand drier was out of order and was room cleanliness was not up to standards.
4. When I tried to pass faxes to phone numbers (Lahore and Karachi) given on comment card, they are not responding.
5. The website is also not operational and is under construction since last 5 years.
Amer Farooqi,
Lahore, Pakistan
no pizza hut in mirpur azad kashmir can some one open in mirpur azad kashmir it will b bussy plz.uk pepal liv here.
you guys got no clue how much it takes to get that pizza to your table from the oven.the only thing i will say is work in pizza hut and you will get all your answers.
Pizza Hut has the terrible service ! I think they hate doing thier job. That hate is transfered to the consumer. Lousy service and thier is no one that cares. The worse Pizza Hut is on Spings road in Vallejo, CA. The so called manager is Cystal. Please a get replacement or you will have no customers! I can't get a refund and they are not to be trusted to eat the pizza if it is replace.
Thanks a lot for nothing!
Carolyn
terrible customer service and delivery
We ordered pizza Sunday May 15th @ 5:oopm The $19.99 special. One pizza they delivered was the wrong toppings. We called and asked that they just refund us for the one pizza. We asked when the delivery girl went out that she would just drop the money by. It was to late for us to eat another pizza. The young man who answered the phone was confused so we asked for the manager. A young lady came on the line and just kept insisting that we would have to come be right away to get our money back. We asked for corporates phone number and she hung up on us. We called back and got corporates phone number. We stayed on the line from 7:00pm to 7:45pm with just no response. We then emailed corporate and today is Thursday the 19th with no response. We gave our home number.
It's disappointing because we have ordered many times, gone there with a crowd, had our children's parties and we are treated like this.
Yeah, I had somewhat the same thing happen but they offered me a $10 coupon. I thought that was great until I tried to use and I was told that the coupon could not be applied to any of the pizza deals & only the full priced menu items! So when you get the full price w/ the coupon it's like only $1-2 cheaper than the deal price! I e-mailed pizzahut.com w/ a complaint about this twice & no response. At least Papa John's gives you a free pizza!
rude manager
I visited a Pizza Hut store at 780 S. Labrea in LA, CA. The store manager, Pedro was very rude to me and my young daughter. He made us wait a long time and then I walked out of the store. Went back in because my daughter really wanted pizza. I had to ask him to help us. He slammed my change down onto the counter. I asked to speak to his supervisor, and asked him to write down his name on the back of the business card, he refused and told me to write it down. My daughter was so upset that she started crying. I deserve an apology, and will never shop at that Pizza Hut location again.
Pizza hut, Islington London, phone number [protected]
crappy customer service. Ordered online and waited for 30 mins just to receive a call from the delivery man saying he is not willing to send to door and asked me to go down and wait for him in the cold saying he will arrive in 5 mins. 20 mins later, no-one arrive, left me waiting in the cold like an idiot. called the manager, rudely told me that delivery man didnt see me so turned back n if I want the pizza I should go to the local hut and collect it myself. The manager's name is Abdul. Refused to give full name.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order by telephone earlier tonight to be delivered to my house.
The driver called 10 minutes before leaving to deliver to ask for direction which I
duely and CLEARLY gave. They are very simple. From Newington green head down
Matthias Road and when you see the first busstop thats my block of flats.
Simple.
10 minutes later I recieve a call from the driver who tells me he's at completely
the wrong end of the street and could I meet him there.
I live on the third floor of a block of flats and I have a 7 year old child who
shouldn't be left unattended. i inform the driver to at least go to the correct
place I had told him earlier, .
I go downstairs to collect the order and the driver is not there.
I wait for 5 -10 minutes in the cold to see if he is on his way.
Nothing.
So I go upstairs and call Islington Pizza Hut.
The manager tells me he is outside my flat. I go back downstairs. The driver is not
there. I continue to wait. Still not there. The manager says there are a large group
of kids outside the flat so the drivers life is in danger.
There are no kids outside my flat. I am standing there myself. It is perfectly safe
where I live. The manager says they are cancelling my order because I am not willing
to go outside to collect it. Despite the fact that I am stood outside on the main
road waiting for it
The manager then tells me they do not usually deliver to Matthias Road. I have been
ordering from there for four years and when you enter my postcode into the search
system on your website it informs me that the Islington branch is my local branch.
So I should think I know where it is. The manager says I am liar, they never deliver
to Matthias Road, despite confirmation emails from the previous Sunday that they
deliver and the driver coming to my door to deliver it at the time.
The manager then hangs up.
I call back and speak to someone else who says that they can see from my records
that I am a regular customer and can only apologise for the terrible way I have been
treated.
Needless to say I am beyond livid at being treated like I was some sort of criminal
despite the fact that I have been a good customer for years and went out of my way
to help a driver that can't navigate a bus stop on a main road?
I expect a full written apology for the upset from the manager and demand to know
how on earth you can allow your staff to treat customers like that. I was not
abusive and I did not threaten them but I was treated like the ### of the earth.
I want an enquiry and I expect to be compensated for the distress caused.
Amanda Steele
7 july 2011, on about 12.20 pm. we three person visited pizza hut located in Taiping
once i entered the pizza hut, we sit on the seat, then a waitress came to us and said that the seat is for five person, could not sat here, so we moved to another seat. After 5 minutes, entered three person, they sat on the five person seat.
i felt very unsatistified with it, because very unfair to us, how can other person can sit on the seat and us cannot?
i hope pizza hut can improve their unfair treatment, so that can give good impression to customer..
I placed an order by telephone earlier tonight to be delivered to my house.
The driver called 10 minutes before leaving to deliver to ask for direction which I
duely and CLEARLY gave. They are very simple. From Newington green head down
Matthias Road and when you see the first busstop thats my block of flats.
Simple.
10 minutes later I recieve a call from the driver who tells me he's at completely
the wrong end of the street and could I meet him there.
I live on the third floor of a block of flats and I have a 7 year old child who
shouldn't be left unattended. i inform the driver to at least go to the correct
place I had told him earlier, .
I go downstairs to collect the order and the driver is not there.
I wait for 5 -10 minutes in the cold to see if he is on his way.
Nothing.
So I go upstairs and call Islington Pizza Hut.
The manager tells me he is outside my flat. I go back downstairs. The driver is not
there. I continue to wait. Still not there. The manager says there are a large group
of kids outside the flat so the drivers life is in danger.
There are no kids outside my flat. I am standing there myself. It is perfectly safe
where I live. The manager says they are cancelling my order because I am not willing
to go outside to collect it. Despite the fact that I am stood outside on the main
road waiting for it
The manager then tells me they do not usually deliver to Matthias Road. I have been
ordering from there for four years and when you enter my postcode into the search
system on your website it informs me that the Islington branch is my local branch.
So I should think I know where it is. The manager says I am liar, they never deliver
to Matthias Road, despite confirmation emails from the previous Sunday that they
deliver and the driver coming to my door to deliver it at the time.
The manager then hangs up.
I call back and speak to someone else who says that they can see from my records
that I am a regular customer and can only apologise for the terrible way I have been
treated.
Needless to say I am beyond livid at being treated like I was some sort of criminal
despite the fact that I have been a good customer for years and went out of my way
to help a driver that can't navigate a bus stop on a main road?
I expect a full written apology for the upset from the manager and demand to know
how on earth you can allow your staff to treat customers like that. I was not
abusive and I did not threaten them but I was treated like the ### of the earth.
I want an enquiry and I expect to be compensated for the distress caused.
Amanda Steele
orderd a mealdeal on line tonight, waited 30 minutes just to get a call to say there bikes had broken down it will be yet another 30 minutes.Then it arrived in the time they stated, but was cold, so rang up the branch[39 the green, acomb, york] to speak to a lovely man called carl, whitch offerd to send it out again, but i refused, and he put the manager on[name unknown]whichwas so rude and more or less called me a lier, i workt at pizzahut as a star trainer for years, but never realised how much thair standerds have slipt
right ontime but late delivery
I would like to submit that today i went to pizzahut for my dinner with couple of my friends ...we ordered garlic bread platter and salad for the starters, two pizzas and spaigette with cold drinks. we were served the starters on time and one of the pizza was also served ontime...but after that we finished the pizza and waited for the drinks and second pizza and pasta...after some time waiter served us the drink...and pizza was served later on which was very cold...by this time pasta was not served and more than half an hour was passed. we contacted the duty manager Mr. MD Rashid Hossain and explained him the quality of service in detail and he was duly told that we shall not serve for late delivered pizza. He went to his IT system and after checking he came back and started his conversation as follow" for your very kind information i have checked in my system and pizza was made in time" we told him again that it was not delivered ontime...even till the end of the conversation pasta was not served...therefore after a long but unsatisfactory conversation with the manager we cameback and cancelled the remaining order. it was very embarrising incident for us which happened due to pathetic service and unsatisfactory conduct of the floor manager.
terrible experience
My Partner and I decided to get Pizza Hut for a late lunch/early dinner as we had not had it for a while. We ordered the 'big night in' which was 1 Hawaiian Pizza, 1 Meatlovers Pizza, 1 Supreme Pizza, Chips, Garlic Bread and a Drink. We were told 10 or 15mins which was fine, 40 minz later we were finally walking out with our food. 1stly, the Chips were cold and uncooked, the Hawaiian Pizza was not cooked properly and the ham was hard and stringy. The Crust was not what we had asked for and the Meatlovers Pizza had no BBQ Sauce which we specifically asked for (even though i think this should come with the sauce anyway). To top it off, i am supposed to be at work today but instead i am forced to stay in bed with Food Poisoning! we are a young couple with a mortgage - i cannot afford to be having a day off. It might be a while before i can go back to Pizza Hut again - if i ever will which is quite disappointing because we don't like any other pizza. so maybe we will just have to find a completely different type of food. Burger Wisconsin maybe?
this is worst food joint in uae . delivery taken online @ 8.40 pm . its 10.10 pm . food hasnt even left their kitchen .
i want to complaint to UAE govt authorities . i don't no how to do that . believe these people at the joint work & are still surviving.
ordered meat lovers pizza. it arrived late and had no sauce or bacon (as one of the meats) on it. we called the store and was told they only had 1 driver and they were busy. she was rude. I called pizza hut to complain, they said they would send me a coupon for a pizza. 1 month goes by. no coupon. I call them again and they said they would send me a coupon for 2 pizzas. couple weeks now and still no coupon. never again will I order a pizza there.
not very happy with them.
Ordered two pizza's yesterday from PIZZA HUT NEW PLYMOUTH and I almost had a heart attack when I opened the boxes. My son was hungry, so I just trimmed off the burnt sides of his pizza but the other one...well, I took it back to them and asked them if that is their standard these days. Absolutely DISGUSTING! I won't even feed a homeless dog that pizza. The nerve to even CHARGE people for this crap goes beyond me. One thing I know for sure...Pizza hut will never see me again. After speaking to few people and what the word is out about this New Plymouth Pizza Hut...thank but no thanks...might as well just shut those doors. Pathetic doesn't even cover it! Hope the photo goes through I took of what disrespect New Plymouth branch shows towards their customers to actually BOX UP SOMETHING SO PATHETIC!
I bought a Chicken Supreme pizza last Sunday. Thickness of the topping of the pizza was very flimsy. Looks like the franchise owner is cheating the customers and cheating the name of Pizza Hut brand. decided that I will never return.
i just ordered vege supremes they taste so weird and not cut properly and sauces are runs over the whole pizza. its very disguisting. i think i would never to go pizza hut again it pissed me off
55 mins 15 before some one came over terre haute ind 3st.
On 9/27 I placed a carry out order. When picked up it was wrong so they remade if then the remake was wrong. I waited and finally told them never mind and took the pizza as is. They gave me a credit of $5. WOW
pizza was half hour late, it was cold when it got here and i got a eating disorder where i need to eat at certain times.
i am trying to ring them up but they pkeep putting the phone down on me
went and got a large supreme pizza for supper tonight on7-27-08.my brother got home with it there wasn't any red sauce on it as i could tell and nothing around the edge, not much in the center, i called back down there, the manager said if we brought it back she would fix us another one but we live 14 miles away.i asked if she would pay for the gas it took to come back.she said there wasn't anything she could do.it is a shame you buy something and don't get what you pay for.if any one asked me for a good pizza place i would tell them not to go to pizza hut for they don't care about their customers at all.that is my complaint
service, cleanliness, help
I sent a long detailed letter to the District Manager of this Pizza Hut a week ago and to date, I have not heard from her. Is this your company's policy? Do you ignore complaints and only acknowledge compliments? I will keep writing until someone answers me. I may even contact the Attorney General of New York State if I do not hear from someone.
poor delivery service
I ordered a pizza delivered. I was told that it should be there by 6:15 pm which is the normal time. At 6:30 pm I called to find out where my pizza was and was informed that it was ready but there was not a driver to deliver it yet. But that it would be delivered shortly. At 7:00 pm I called again and one of the two drivers at this location got the manager...
Read full review of Pizza Hut and 1 commentwill not hire black people in long beach
I am a 37 year old black male looking for a second job, part time. I have been to 5 Pizza Hut restaurants looking for work. All 5 restaurants have signs in their windows saying they are looking for drivers. All 5 said they were hiring drivers. I have a great drivers recored with only one ticket in the last ten year. I see only one thing that all 5 restaurants have in common, there are no black people working there. I feel something needs to be done to stop this crime.The color of my skin should not stop me from working to pay my bills.Pizza Hut needs to do something about the people they put in charge of their restaurants. There is only one word for it. RACIST.
They are not suppose to do this to Black People. Greencastle, Indiana in the United States of America we have 1 black guy and he is deaf and he does AWESOME delivery the pizza to door to door when he has a delivery. Black people is the same as white people everyone needs a sort of a job. either part or full maybe temporary it doesn't matter. If i was black and they done that to me, i would do something about it right away, like saying something to them, or pray about it, let God show you the way.
What happened since this post? Were you able to get a job at Pizza Hut? Have you heard any other complaints about Pizza Hut from black people? I'd be interested to know if anything has or is happening about this.
terrible quality food!
The last four times that my finance and I have been to that particular pizza hut there have been problems. The first time the food was cold. The second time they were out of bread for their sandwiches. The third time we ordered a personal pan and a supremo sandwich and they were out of cheese and the bread, plus the pizza was cold. Then we tried to order the new pasta and they were out. Then tonight we ordered the meat marniara and an order of wings and they told us twenty minutes. When we went to pick it up, the wings weren't even made. One of the employees comments was we'll I just got here. On top of that the marinara tastes like beeferoni straight out of the can. We ae tried of every time there is a complaint that the try to give us something for free. We pay for everything that we eat. We just know that we will never go to another pizza hut again.
my comment is more of a complaint today on 26/10/2008 i went to pizza hut in plymouth crownhill retail park i ordered my food my wife and 2 kids were with me i went out for birthday dinner we had starters that was fine then pizza came out with raw onoins on it so we sent itback for cooked onoins it came back again second time and it was not much better but i thought that would do did not want any prblems but my wife did not like it so the pizza we order i got boxed and paid and left i asked for them to cook pizza agian with onoins on it every one else had what they wanted ok it is like they could not be bothered with it and custmer is ment to be right i left very un happy not sure if i will be in such a hurry to go back again the address of pizzahut was crownhill retail park tavistock rd crownhill plymouth pl6 5da it just made the whole day go down hill from there so thank yoyu pizza hut .
poor service & tasteless pizza - home delivery
This complaint is for the Pizza Hut delivery service out of Northampton/Catasauqua, PA area. I have been a customer of this Pizza Hut for many, many years. But no more!When you call for delivery it will be an hour or more, the pizza is tasteless and the edge of the pizza is getting larger and larger, if I wanted just crust, I would order that! But one good thing did come out of this...thank you for turning me onto Pappa Johns Pizza...way better then Pizza Hut.
Bye-Bye Pizza Hut!
Jen Perdick
treat employees like crap
As a long time employee of pizza hut, i'm tired of getting treated like crap. They pay us minimum wage, and hire managers with literally no experience working at pizza hut. They don't even feed us; we have to actually buy pizzas to eat when we get hungry! In the mean time, the manager just makes a pizza and stuffs her fat face while we all look on hungrily.
Horrible wages
Unfair gas compensation
#ic management
Crappy pizza
I am also employed at a pizza hut. This foreign worker program has also gauranteed better wages for people who don't even live here. Our human resources guy tales trips to India and china and brings back people to work for better wages 10.50 for cooks and 13.00 for managers. All the while our cooks make 9.00 and managers 10.50. I fully support a multicultural restaurant but it seems that the target employment group is not the surrounding community, Managers are forced to hire certain etnicities because they will "stick around longer" or hire foreign workers to cut down on turnover. Trust me. A small voice is enough. When my job is handed to the next manager from India who doesn't speak English just because the government will give you subsidized wages, I will make a big stink. I have been this companies [censored] for 10 years. I'm Canadian. I'm the minority.
PIZZA HUTt: THE WORST PLACE ON EARTH. After reading these reviews, I have made two decisions. I will never eat at any YUM branded joint again. I will go to the local mom and pop joint where I can trust that my patronage will be valued. Second, I will continue to publicly voice criticisms of this food industry. My voice is small, but I will not be resigned to this company's notion that customers are mere "pigs at the trough."
A Pizza Hut franchise in British Columbia, Canada is notorious for reducing available hours to long time employees. This accomplishes two cost cutting goals. First, it forces employees to find work elsewhere, and allows the employer to hire new staff at basic minimum wage of $8.00 per hour. It also justifies the hiring of foreign workers under Canada's Foreign Workers' Program, a program intended to fill positions that Canadians or Landed Immigrants do not wish to perform. Foreign workers are then guaranteed 40 hours per week and at the end of the two year period are entitled to apply for Landed Immigrant Status. They are never kept around that long...
As for those employees who have worked at the same location for years, shown up on time, in clean uniforms, and to the best of their ability completed their assignments; they are forced to pound the pavement looking for another McJob at basic minimum wage. And the poverty cycle continues.
Most who work in this restaurant are mature women with little education, students, and retirees. There is little to fall back on when management prefers to gain profits through labour cuts rather than address deeper flaws related to kitchen, delivery, and service organization. Rather than follow the "team" gospel according to Pizza Hut Head Office, these incompetent goons shed responsibility on those who have no authority or power. Tactics such as revoking security codes, throwing coats on the floor, telling staff they cannot talk to each other...It makes going to work in what is already a demeaning work environment, a purgatory. Hell is when two managers gang up on one person, and force the rest of the crew to stand and watch the abuse.
Employees have no recourse at either the provincial or federal level of government. Nor are they a static enough group to organize a union. Don't believe the hype: British Columbia is NOT the best place on Earth! In this country, the government is concerned over FAIR TRADE, yet their own people are trampled on with impunity. FOR SHAME!
Totally agree, and it's not much different in the uk!
I hate that they constrain labour to 14%, they run us ino the ground to satify their greedy needs! something needs to be done about management too, whatever happened to looking after and rewarding those you employ, some managers and stores don't even bother with team incentives or team builds!
Mean while we work our ### off to keep customers satisfied, with no tip gurantee on minimum wage! There should be a union! Especially with the new service and menue launch> casual dining? More pay!
cockroaches
A group of us went to our local Pizza Hut for a few pizas and a chat. After we went for our first round of pizas, we noticed a cockroach running down the wall. A friend of ours killed it, not really making that big of a deal about it, then after having a few more peices of pizza, inspecting each peice, we then got up and went to pay. Much to our horror, there was a cockroach on the register. My fiance flicked the cockroach onto the bench and said to the waitress, "theres a cockroach there!" to which she replied, "yeah i kow, that will be $33.15". She made no attempt to exterminate the bug instead letting it run away to take our money. We left as soon as we could and i am now finding it hard to find someone i can make an officail complaint to. If there is an infestation problem in the store, then maybe they should shut it down and get rid of them rather than let the roaches crawl over the shop whilst people are trying to eat their dinner, and to make no attempt at all to cover the problem is an absolute discrace.
Moar like cockinurassroaches, amirite?
unfaif treatment
I am an employ at pizza hut f/10 branch, islamabad, pakistan..
I have been working for the past 8 months as a cashier..
I was forced to resign by the managment. They have no respect for their employes.
The management at pizza hut f/10 branch, islamabad, pakistan has no respect and dignity for their employes. They use bad language and threathen they employees. I was told to wash dishes and when I refused I was forced to resign.
The manager takes undue advantage of the company. They get wrong refunds and do not payfor the food they eat, which is against the company rules.
I would like some concerned person to take a look into this... My name is nasir ali khan and my # is [protected].
Dear Sir/madam
With reference to my previous letter Dated 25th of August 2017 (Copy Enclosed) I wanted to register a new complaint about your service which is continuously going bad day by day. Last Saturday 23-06-2018 I ordered Chicken Fajita Pizza Without Onion and Green paper at 1:05 pm and they promise me to deliver it within 30 min of time after 50 min they delivered my pizza with green paper topping on it (picture enclosed) after that i registered a complaint on [protected] they told me that branch will contact you, every time I have to put a complaint after 40 to 45 minutes and same story they repeat again & again that branch will contact you soon after exact 2.5 hrs at 4:30 pm Branch Manager Mr. Adil call me and ask me to take my complaint back and promise me to deliver new pizza within next 30 min. As i am fed up with the calls i ask him to deliver it on next time and he promised me to deliver my new pizza at any day in morning shift so i called today [protected]:15 pm at branch contact no 021-[protected] my call was picked by Mr Faizan he told me that Mr Adil resigned last Sunday and told me to registered a complaint to your call center, i again registered a complaint at 1:15 pm & Mr Abdul Rehman your Call center agent promise me that branch will contact you soon but after waiting of 1 hr i called your Call Center no again at 2:15 pm and your so called Mafia Leader of your Call Center Mr Amjad Ali told me that i am again black listed for making many Complaints & branch will not take my order anymore.
Is this your policy that when a customer made complaint, you put them on block list rather than to resolve the issue.
I request you to kindly resolve this issue, contact your higher authority and take some necessary action against your staff. I hope your management will take serious action against your staff.
Thanking you and awaiting your immediate and positive response.
Anas Parker
021-[protected]
Hi
I have visited Pizza hut restaurant Five Star, Hyderi, Karachi, I walked into restaurant 10:45 pm. After 25 minutes of waiting, when nobody came to take our order, I call one of the staff nearby to take my order. Then nearly around at 11:10 pm. Our order was taken by staff. after half an hour we have been served our starter. While we were eating starter. The staff came to me, told me that for some technical reasons we can't server your meal. I said why can't you tell me earlier on? So he said the oven is out of order. In fact the family came after me in to the restaurant was served meal before our order. When i started to complain the manager, The staff became very rude to us. One of the staff member was literally shouting at us. He was saying what is the big deal if you had to wait for an hour? So I said are you joking me? The one staff member that were shouting at us, pretend that he may start assault us any time. I want to know is it that your customer service? Is this the way you treat your customers? I have paid 460 something for the starter roll. I believe that we shouldn't suppose to pay for this starter once our full order is not served. I am very disappointed with the service and very very rude behavior of your staff. I want you to take an action. and refund the amount that staff took from me. Also i will never visit Pizza Hut again. Also i will make complain to the head quarter. I must say the staff has no manners whatsoever.
I would highly recommend everyone to boycott them.
sfarhanali2000@yahoo.com
Worst serrvice demonstrated by your home delivery order desk no. [protected] and ore than that by your Karachi University branch. Order placed at 7.15 p.m but due to improper delivery includes missing items followed by careless action against 8 to 10 calls to order desk and branch, till now at about 10.45 p.m. no proper order been served. 2.5 hours have been passed but nobody is taking care from your representative on nos. [protected] and Karachi University branch.
I have talked to almost 8 - 10 your representative but I feel that I am purchasing it with ZERO price.
You must have to look into this as I have never seen such type of worst service in my life.
Plwase takr proper action by investigating it and inform me on 021-[protected] or [protected]. Amin
I'm hasnain samana
I'm sitting at your dilkusha (tariq road) Karachi.
waitting 4 my Order since 45 mins & the staff is not responding as only 1 man is serving on the floor I also complaint to the manager but he also not respond but M isbehaved also may I ask you what we are? Are we beggerz or what?
Even thay donot have goody bags for children
They donot have any thing accept pizza
So I request you to plz look in to the matter &oblidge
My a.mail is
Hasnainsamana@gmail.com
Please take action
Aj hm by fortres lahore wali pizz hut ki branch ka visit kiya
We ordered soup the soup was like hot water
When we call waiter he said
Yahan aisa hi soup milta bai
They do not registered our complaint
We also tell to manager
We follow this complaint
Please take action
We also call at help line they aaid
Abhi apko call aye gi branch sy
But no reply
Kindly take action
i m employ in pizz hut for jehlum city, but the team of girls with us are mostly prositutes, they salected by sexual relations to sir zohib, sir waqar, sir sajid, i wana mention name that nemi relation with sir waqar, shaheen relation with sir zohaib both are fammous prositute of there area they came here to to get closed with new co workers to blackmale them to provide them also to make some clients for there team which they deal there all are working in traning in mangala brunch take action it will ###ed your piza hut..
your will wisher,
yes i agree with you numan sunny . me bhi pizza hut me job krta tha wahan ke maneger ki galiyan or dhamkiya itni ziada ho gai the ke me ne apne area coutch umer khan ko complain ki magar koi faida nahee hua unho ne kaha tha call kr ke me tum ko bulaonga magar aaj tak nahee bulaya tha wahan ka cachear sadiq tu jesey meneger se bhi ziada power rakhta tha uski or maneger amir ki complain ki magar ek mounth se ab tak kuch nahee hua ab hr depatment walo ko pata chal jayega ke rider or staf itna jaldi kinyo bhag jata hay. me pizza hut ithad karachi ka ek esa rider ho jiske oper talukat nahee hain is liye ghar pe beth gaya.
I just ordered a Pizza today
There was a regular deal which the person explained
When i enquired whether can i upsize it, he told me that with extra money, you can do that
Due to some reason my landline got disconnected, when i called back, the new caller refused to upsize it, i had a talk with the manager CSR Mr. Muhammad Sohail, he listened to the call log am started defending his employee, i told him that i will go for complaint to which he said, this is my name & number, GO SUE ME..!
I am seriously disappointed with the behavior of your Call center employees, this is what they are being trained for
You have lost a customer for good
And as far as i have my circle of people, i'll inform them never to order from
Pizza Hut, as they have no respect for
Customers.
Really disappointed with your service.
I have been mis guided by mr shah noor who happened to be the floor supervisor on 15th of september 2014 at 1:00 am. I ordered a split pizza half super supreme half cheese lovers which is my normal order for the last two and a half years. Today when i called i was told that they dont give that pizza out and he forwarded the call to mr Shah noor who happens to be the floor supervisor he insisted that we dont give that pizza out on phone we are not allowed to which was new for me as i have ordered that pizza a minimum of 200 times or even more in the last 6 months. Which made me curious so i ordered a different pizza and called again from a different number and ordered the same split pizza ( Cheese lovers and Super supreme) and the guy on the phone took the order and confirmed me the price. Once the order was confirmed which was priorly denied by MR Shahnoor i asked to talk to Mr Shahnoor the floor supervisor and the representative came back and cancelled my order and said that we are not allowed to book this order. When i asked to talk to Mr Shah noor again they kept me on hold for atleast 30 mins and no one answered. ill make sure this gets through to every one on the web, news, and social media. I am sure you would be aware of the business losses mcdonalds is facing due to its negative hype on SOCIAL MEDIA, i wish Pizza hut Pakistan all the best to defend the poor and egoistic customer services of your representatives.
customer service
I made online order from Otlob.com from pizza hut, the order number is 3535339 -The order arrived Late 2 hrs ( ordered 1:43 pm arrived 3:56 pm) - Routed to wrong adress. -Delivery boy giving me missed calls from his mob to call him - Abbass el akad restaurant manager lied to as not to cancel the order, he advised that the order is 2 mins away while the...
Read full review of Pizza Hut and 13 commentsemployee caused son to lose job!
My son, Brian Collins was working at the pizza hut on Ashley River Rd. One of the employees, Trina, seemed to have an attitude problem with him. She didn't like him for some unknown reason. She berated him every chance she got. She complained when he first started working that he messed up cutting a pizza and told him to never get on the cutting table. One Saturday, a few weeks ago, the GM Shannon was on vacation. Steven from the Savannah Hwy store was sent to fill in. He told Brian to get on the cutting table and he liked his work. He then told him to make a pizza and he was satisfied with that. He was showing Brian a lot more that he was being shown, because Trina told him he was only hired to wash dishes.
When Shannon came back from vacation, he was going to try and transfer to the Savannah Hwy store to work for Steven. On Monday, Brian went in to get his check and Trina lit into him screaming that he was getting written up because he went against her orders. Brian told her to talk to Steven and she said she didn't have to she knew what happened. She was told by a friend of hers that Brian messed up 3 pizza. Mighty funny Steven didn't know anything about it. I talked to Steven myself and he had no problem with the way Brian worked and wanted him to come to the Savannah Hwy store. Trina said Brian cursed at her after she cursed at him. He doesn't remember what he said but he was willing to tell he he was sorry.
He went in later to get his check and was told he would not get it until he turned in his uniform because he was fired. He was shocked and very upset. There is no excuse for him cursing her, but she didn't have to scream and curse at him.
Brian's dad died in May and I am not physically able to work. He was helping out with some of the bills. We are getting ready to lose our home. He loved working at pizza hut, but now he can't find a job.
I know this will not help him get his job back, but I felt like Trina should be held responsible. He wrote a letter to Shannon, but nothing was done about it. He was hoping she could help him get his job back. It seems to me like she should have waited until the General Manager came back and let her handle. I understand, Trina is not supposed to be able to hire and fire. I have been in the store and friends of mine have ordered pizza and have complained about the rudeness of Trina.
He called this morning to get his last check and Trina was sweet as sugar to him. Now that she was instrumental in getting him fired, she wants to be nice.
Thank you for letting me vent.
Lucille Collins,
Brian's mom.
get a better daughter that doesn't cry as everything, [censor].
Hey Brandi, my name is Tabitha, I used to work with you at the Brynn Marr Pizza Hut, I live in Joplin Missouri now but I remember working there, I also worked at the one on Gumbrach which in my opinion is A LOT better than Brynn Marr, Jill is so much better than Dawn, but I heard that Dawn got moved to one of the delivery Pizza Huts across town? Not sure though, anyway, take care!
I'm starting to think every pizza hut buisness is the same! I worked at brynn marr pizza hutt here in jacksonville nc, first time every waitressing and they through me out on the floor on a saturyday night! people wonder why they dont get the best of service blaming there waitress when they should be going to managment. 6 months later they put me as a shift manager which was a joke. i was told i was goign to make 7.50 an hour 6 months of asking when my pay was going to change from 6:50 my general manager dawn said shed call the office. i get my check and it is 7.00 so another month goes by and i tell her. by now im 8.5 months pregnant so what would be the point of hounding her to fix her employees pay? i told her i wouldnt be coming back after teh baby she wondered why?> theyre always wondering why people dont stick around its because they dont take care of theyre employees and when they do find out somone is finished they act like children. i went in to get my check on monday which is the day we always have been able to get our checks. but my assistant manager has teh nerve to say i have to come back at 2 because after working there for a year and 2 months everyone has to wait till 2. i understand how your son feels and i hope he finds a better job that will appreciate his hard work!
seduction
while im eating a pizza in 1 of there stores, one of the pizza hut women comes up to me and askes me to help her get a large bag of flour from her car
i go out with her and she shoves me into the back seat and starts tearing off both our clothes
she shoves her boobs in my face and then asks me to ### her. as a man, i culdnt resist a blond with knockers that size
so i said yes
later, she invites me to her house and we have it again
the next morning i discover that someone has stolen my credit cards, my wallet, my bank accounts empty and someone has resigned from that pizza hut store!
Geez. At our Pizza Hut you need a coupon to get that.
Dude this is so fake it is barely funny. How much were you carrying because I doubt you were carrying anything that would make a woman abandon her home.
lol...wow if this story were only true
hahahahahahahahahaha you are an idiot. and if she left you in her house, and you know where she worked. itll be pretty ###ing easy to find her. congrats on loosing your virginity though hahaha.
you lost your virginity to pizza hut slut, quit crying and celebrate the joyous occasion! stuffed crust for everyone!
Boy, you are a stupid ###. Take it as a lesson learned and stop thinking with your dick.
What an idiot. She probably had a dog face with bleached hair and was fat. FUGLY. No standards...no standards. Learn how to spell dumb ###. Quit posting stupid ###.
Pizza Hut Reviews 0
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About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
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Overview of Pizza Hut complaint handling
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Pizza Hut Contacts
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Pizza Hut phone numbers800 028 7034800 028 7034Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone numberUnited Kingdom8800 100 19588800 100 1958Click up if you have successfully reached Pizza Hut by calling 8800 100 1958 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling 8800 100 1958 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone numberRussia600 569 999600 569 999Click up if you have successfully reached Pizza Hut by calling 600 569 999 phone number 4 4 users reported 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Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
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Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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Pizza Hut social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 06, 2024
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