Pizza Hut
Reviews and Complaints

I called a ordered the special for the 2 of the 3 topping pizzas, and bread sticks, cinnamon sticks, the delivery driver was very rude to me didn't have the right amount of change did not know how to count his money threw the bag to me and told me to count the change myself. Then got smart with me because he had my order not fixed like it supposed to be.

One night my husband ordered pizza hut. After a long wait , he was treated extremely rudely by the female order taker. He asked to speak with a manager , was refused, then her friend came on the phone & told him they did not need his business. He said "Fine, I'll call Domino's in the future". He ordered from Domino's & 1 hour later called them to see where the pizza was. They said a female had called & canceled the order!

My history-20+ years in casual/fast casual dining. The problem of bad customer service is a direct result of the price you as a consumer are willing to pay for the product. Think about it; should you really be surprised that minimum wage workers, mostly high school and college students, would mess up, not care and if fired, move on to another job in a similar establishment? The only people making a living wage in this business are the store level and above managers. Delivery drivers work for tips and they know who tips and who doesn't. Most are part time, are out of the store most of the time and do the dishes when off the road. Wait staff work for tips too. They are either the laziest of workers in the store, or the hardest of workers and the hard working ones move on to more lucrative locales (higher priced establishments). The good ones usually only do this type of work for a couple of years until they can be employed in what they really want to do. Cooks (CSR's fall into this category-at my store I do not hire CSR's-everyone answers phones) are the least appreciated, most underpaid (my company currently pays $6.40 to $7.00 hr-there are NO bonuses, NO further raises-NO incentives what-so-ever) and therefore hardest to fill position in the store. The lowly cook does prep work, makes, cooks, cuts and boxes the pizza, answers phones and takes orders and when I find someone who can consistently show up, do what is expected and doesn't ### about everything, that person is on the promotion list (and quickly or they won't be around for long-two blocks up the street they can start at $8.00 hr). Underpaid, overworked employees translate into poor service. Just trying to get through the rush is sometimes all you can do. When my store has a bad day, meaning not enough people to staff for the amount of business we see, we just put our heads down and push on through. We give away a lot of pizza and piss off a lot of people. Unfortunately there is no way around this. The upper management only looks at numbers. Understaffed equals great labor. That, sales beating last year’s sales and food cost are all they care about. They go home at 4 or 5pm, never, ever are in a store during Friday or Saturday nights’ rush. Basically, we are on our own. This is the M.O. of just about all such casual/fast casual dining establishments; the rule, not the exception.
In summary: unless customers are willing to pay MUCH more for their product, they will lose on the service side. Those of us who care will try to satisfy, but we can only work with the tools we are given. When you place an order, don’t assume your mind is being read. Ask questions. Make follow up calls. Don’t be abusive to the CSR. It will only make matters worse. Once you raise your voice, or talk down to the person on the other end of the phone or across the counter, you might as well just give up. We have a lot of other customers to attend to who aren’t being ### about it. People instinctively want to do a good job and instinctively respond to kindness. Everyone makes mistakes, including you. Remember that and your life will be smoother in every way.

Not happy at all with the service we had from you, we like the food but wont be ordering again, we felt very sorry for the poor delivery man who was still delivering food at twelve oclock, we placed our order at ten oclock expecting to get the food within half an hour but it didnt arrive till twelve, which we found most unacceptable, and it was cold ,we tried again last week just incase it was a one off, we even booked a time and it was still really late forty five minutes to be exact, why take on so many orders if you cant cope with them all. Its really bad customer service.

You have got to love this story:] My family decided to dine at Pizza Hut. We have had several bad experiences before, but had decided to give it one more chance. My daughter and I arrive before my husband and my other child. We waited 15 minutes before a spaced out dope head comes over to our table. She asked what we wanted to drink. I told her to go ahead and bring out all four drinks. She only brought two. My other two family members arrived. The server came over and asks them what they want to drink. We go ahead and order {bread sticks, another side and a pizza}.We waited 45 minutes. You would think in 45 minutes we would have a least had our bread sticks brought out. The spaced out waitress walked by several times. She came back over and said she would check on our food. Then she came back over and asked if any one had taken our order. Everyone around us had finished their meals. She then came over again and said she would check on our food. Then she never makes it to check on the food. She comes back and hands the check to my husband. Remember this is before we ever get any of our food. She said she did not know what was taking so long but she would go check. Well 15 minutes later nothing. I was fuming by then. We decided to leave. Almost everyone working in there looked like drug addicts or have been arrested in the past. That was my last trip to Pizza Hut.

I have an awareness that I believe you should know. Recently my family ordered out for our favorite pizza. It has been exactly one week ago Thursday. As my children and I were eating our dinner, my son says, “Moma what is this?” He pulled this clump form from his mouth. We took it to a brighter light so we could see what it was. It at first glance looked like a clump of rat hair. My heart stopped beating. I called my husband home from work to see this clump. My husband took this clump back to Pizza Hut, on Memorial Parkway, and asked could they make this out. Meanwhile I am calling the ER to find out what I should be doing with my children. My 7 year old had already ate her whole slice and my youngest child 2 ½ years old was eating hers. The ER told me to call poison control. I did. They took all the information down about my three children and advised me with general observations. They encouraged me if I found out what this clump was to call them back and they could give me specifics. By now I am very upset. All three of children have in part or in whole consumed this hazard...Whatever that might be? The police told us how to preserve the hazard and so we did. They also told us who we needed to talk to about this hazard. The next day we went down to the Public Health Department. They said, from what they see, it looked to be of fibrous material with hair in it. They suggested a piece of a mop. They furthered by saying that most moms would be concerned about Listeria. They also gave me phone numbers to call the vice president, Harold Rosignoli, and the Corporate Office in TX. Mr. Rosignoli’s office had already closed for the day. I called the Corporate Office from the parking lot of the Public Health Department. They connected me to a supervisor named Janet. She talked with me. She assured me that this was priority and this file would go right out. I called my children’s pediatrician to ask what was Listeria and what did I need to be looking for. They told me. I said ok. I decided to go back to the place that served my family this hazard. The night before the shift leader said that the store manger would be in the next day. They had all the information on her desk ready for her to see... receipt/contact information... even a piece of the hazard. I was under the impression that I would be getting a phone call. I had not received a phone call. This is why I went back to see if the store manager even knew what was going on. We sat down to talk. This conversation was really more of the same. Who I had talked with and who she has talked with. I took her outside to my truck to see the larger piece of hazard. She said, “I can see why you are upset.” She assured me that they run a clean kitchen. She said, “This must have come from corporate.” You see, Corporate sends them some of the dough that is used for the pizza. She said, “They felt sure they would have seen something like this.” Saturday and Sunday went by nothing! Monday, I called Mr. Rosignoli. He said he has just been looking over this file, and wanted me to know that my family was priority. He said he was calling the insurance company and he thought that this was the best thing for us to do. I am still under the impression that they are going to get right on this. I dismissed the weekend and said well ok, he now has this and they will get this tested. Wednesday is when the insurance company talked with me for the first time. She wanted to take a recording of what has happened. I agreed. I went through what took place on the 18th of January and told of the next day at Public Health Department. Then the tables turned. She immediately tried to make it seem that I haven’t done anything. She said if I had this huge concern for my children, I would have already got them tested. I told her of what I read about testing for Listeria. I read that one test, for accuracy they do is sticking a needle in your back to the bone. And I told her that the Public Health Department gave me a number to a lab to see if they even test for this... Listeria. I also told her that I have been listening to their advisement to talk with you... the insurance company. I told her that I have the sample and have had this for right at a week and logic says, instead of making all three of my children get tested in this graphic way, TEST THE MATERIAL... I have told that to EVERY Pizza Hut person I have talked with. From Friday, up until now...that has been my cry. She asked me right out, “what do you want us to do?” I said, ,”test the material locally so it wouldn’t take up to 2 months for the results like you are planning to do!” she said they had to do this all together. With this investigation they had to find out a lot of things. With the test they do it will be able to tell if this hazard was in the pan, in the box, on the counter, and such. They really need to know if this came from corporate or not. She said they get their dough from other places to...THEY WANT MY SLICE OF PIZZA THIS CAME ON... AND BY THE WAY... THIS WASN’T THE ONLY SLICE THIS HAZARD WAS ON!

I had called back poison control later Friday evening when I got home. I told what had happened today, and that I had a name for her. (It was the same lady had I talked with Thursday night) I didn’t think at the time while talking to my children’s pediatrician, to ask about a time frame Listeria. That is why I called them back. Poison Control told me incubation time could be 2 days to 3 weeks. Up to 3 weeks. I said oh my goodness. I have spent all night watching my children. All weekend watching for high fever, blood in diarrhea, and all the things that are general about a bacterial infection/virus. And I am still am doing that. I can’t find a lab that test for Listeria. The one lab that said they could send it off has tucked their coward tale and ran. I assume they don’t want to get involved. SHAME ON THEM. We are talking about my children and the PUBLICS children when it happens to yours.

I am thankful to report that my children seem at this time healthy. I am trying to find a lab that will test for Listeria. AND... I am consulting with our family Dr, to see what we need to do about testing our children. We just cannot do this for 3 weeks. This is why I write. The word hazard means: a biological, chemical, or a physical property that MAY CAUSE UNACCEPTABLE HEALTH RISK. This is the definition from Alabama Public Health Department. A code 1-102.10 from the Alabama Public Health Department says this: The purpose of this code is to safeguard public health and provide to the consumers food, that it safe, unadulterated, and honestly presented.

It is the responsibility of the serving establishment... PIZZA HUT to make sure that my food, the consumer’s food is safe, unadulterated and honestly presented. It doesn’t matter if the pizza dough came from corporate or not. IT’S ALL PIZZA HUT! AND THAT HAS NOTHING TO DO WITH THE RESPONSIBILITY THAT THIS COMPANY HAS TO MY FAMILY. Not ONE person from Memorial Parkway Pizza Hut has called to see if my children were sick... or doing fine. The vice president only has called to let me know he has passed the buck... WHAT A GREAT REPRESENTIVE!... Not one person from the Corporate Office in TX. has called to see if we have spent all night in the ER with all three of my children because of this hazard that was served to us from this establishment. Now the insurance company has made me feel like I have done nothing right with their poor intimidation skills and that this event isn’t a big deal. Plus they would prefer finding out if the hazard was in a pan or in a box (this investigation takes up to 2 months) verses in the immediate, making sure it doesn’t host Listeria or any other Bacterial Infestation that has the potential to harm my children. Furthermore they find the urgent need for procedure now... when if procedure had been followed from the beginning... code 1-102.10... my three children would not have consumed in part or in whole what appears to be, mop stands that is wrapped with hair.
My children have been put in harm’s way because of a hazard because Pizza Hut failed to be responsible to the Public.
Sure the local Health Department has already paid them a visit... sure I have called the State Health Officer. They also said they would be doing even more visits to this particular facility. I appreciate the efforts of both local and state. However, checking the procedures and frequents visits doesn’t excuse them from the responsibility they have for what has happened. All we have asked for is an immediate test of the material. I kept telling myself that surely Pizza Hut would be on board with us in acting in the best interest of our children. We were searching for a piece of mind. They offered nothing but, ”I am sorry.” THEY HAVE BEEN NEGLECTFUL IN PROCEDURE AND IN CONCERN FOR MY FAMILY. That is unacceptable.
Why have codes. What is the conscience for being neglectful? Oh I think I know a few points are deducted. Meanwhile people like us THE PUBLIC are brushed off. We have to fit in THEIR time frame (because every time you call or visit the office beyond the first time, EVERYBODY IS IN A MEETING). We have to follow the “unfortunate procedure” (THIS IS WHAT THE VICE PRESIDENT FROM PIZZA HUT CALLED IT) they have laid out for the run around in order to cover their investments. BASICALLY, PIZZA HUT HAS LET ME KNOW THROUGH THEIR EMPTY PRIORITY, THAT MY CHILDREN WERE NOT WORTH THE INVESTMENT. PIZZA HUT WOULD RATHER KEEP THEIR MONEY AND GAMBLE WITH MY CHILDREN’S WELL BEING. They expect my family AND the public to become a hushed unfortunate event and this corporate company is laughing all the way to the bank because they squeaked by this time without it getting out. “Nobody knows” SO families still support and get severed by this company.

MY FAMILY WILL NOT SIT BY AND MAKE THIS MISTAKE. THE PUBLIC HAS THE RIGHT TO KNOW WHAT REALLY GOES ON BEHIND CLOSED DOORS AND HOW PIZZA HUT HAS SHOVED MY FAMILY ASIDE FOR THE GAIN OF THEIR OWN. I, THE PUBLIC, HAVE SAT QUITE LONG ENOUGH. MY FAMILY LISTENED TO YOUR DECIETFULL LIE THAT MY CHILDREN WAS YOUR PRIORITY. WE HAVE DONE IT YOUR WAY ONLY FOR YOU TO TURN AND COUNT US VOID. NO LONGER WILL MY FAMILY PAY AUDIENCE TO YOUR FAILING SYSTEM. WE BELIEVE THAT WE HAVE GIVEN YOU AMPLE TIME TO CONSIDER OUR FAMILY. ON TOP OF THE PROBLEM OF FINDING THIS HAZARD IN OUR FOOD, THE PROBLEM WE ADDED TO THIS IS BELIEVING YOU WOULD DO THE RIGHT THING. WE ARE YOUR BUSINESS. WITHOUT US…THE PUBLIC... YOU WOULD NOT EXIST. WE EXPECT RESPONSIBLE PREPARATION, RESPONSIBLE COOKING, RESPONSIBLE SERVICE AND A RESPONSIBLE CONCLUSION WHEN OUR FAMILY HAS BEEN EFFECTED BY CARELESSNESS. THIS ISN’T AN OPTION. IF WE... THE PUBLIC... PUT OUR TRUST IN YOU TO SERVE OUR FAMILIES THE STANDARD YOU NOW ARISE TO IS “GREAT.” NOT...” NO BIG DEAL.” YOU SHOULD BE GOING ABOVE AND BEYOND THE CALL OF DUTY BECAUSE WE ARE PEOPLE JUST LIKE YOU AND WE ALSO HAVE VALUE. IN CASE THE OWNERS OF PIZZA HUT... CHRISTY & CHRISTY INC., THE VICE PRESIDENT OF PIZZA HUT, THE CORPORATE OFFICES OF PIZZA HUT AND PIZZA HUT LOCATION ON SOUTH MEMORIAL PARKWAY, IN HUNTSVILLE HAS FORGOTTEN... WE... ARE... THE... PEOPLE!
Thanks for listening!

• EXTRACTIONS TOOK FROM PIZZA HUT’S WEBSITE. OMG... SOMETHING ABOUT THIS DOESN’T ADD UP. THEY SAY THIS IS THEIR CORE, AT THE CENTER OF WHAT THEY DO, BUT I GUESS THEY JUST WANT IT TO SOUND GOOD?

At Pizza Hut, our culture reflects our values. This includes a shared vision of who we are and where we're headed. And it encompasses everything from the way we treat our customers to how we deal with our competitors.
One of the most important values within the Pizza Hut culture is integrity. Our people are committed to providing uncompromising quality and to providing service that is personal. In fact, our people strive each day to provide what we call “customer mania.” We want to give the kind of service that will make our customers tell stories to their family and friends about Pizza Hut.

During the past four decades we've built a reputation for excellence that has earned us the respect of consumers and industry experts alike. Building a leading pizza company has required relentless innovation, commitment to quality and dedication to customer service and value. The qualities of entrepreneurship, growth and leadership have characterized our business through more than four decades of success. Through the strength of our heritage, our culture, our people and franchisees, we look forward to even more success in the decades ahead.

Pizza Hut has always been our favorite. I tried to place my order on line it stated carry out only so I called in my order for delivery. I ordered 3 Pizza Mia Pizza's and boneless honey BBQ chicken. The chicken was great, the pizza was okay, but very few toppings. We order 3 pizza's 1 with onions (maybe 2 small pieces on the whole pizza) The 2nd was green pepper the same as the onion the 3rd was Italian sausage that one was exceptable. Since I believe the above is a new item I figured feedback is important in any business.

The old saying "you get what you pay for" I'd rather pay more.

Thank you for your time.
Rho Jenkins.

I was fired today from Pizza Hut after a year and 3 months of working my ### off for pennies. I had to work around drug addicts (high at work), workers coming in drunk, sexual harassment from the boss's husband, people with the morals of an alley cat! This place was like working with high school mentality back stabbers from hell. My boss gets away with SO many violations and dirty business because she is sexually forward with her boss. It is a sick situation and being fired today has turned out to be a blessing!

The first issue was a truly psychotic delivery driver. This man tried to step in my house, while telling me how he was "out to get the VA hospital" and "plotting to 'get' Pizza Hut" by suing for millions of dollars. This man stood ranting on my front porch. He drove a big white van (unmarked, you know like the rapist/murderer/kidnappers vans in the movies) and wanted to show me the inside of the van. NO THANKS!

Ordering Pizza Hut has never been a truly pleasant experience, but I love their breadsticks, otherwise I wouldn't ever go back.

This last time I ordered online at 10:00 p.m., received my confirmation etc. Well, at 11:22 p.m. I call and the little girl that answered the phone said the card was denied and so they threw away the order slip... interesting because I immediately checked my online account from my bank and look at that "Pending" was the transaction for Pizza Hut! Besides, aren't they suppose to CALL ME if there is a problem so I don't sit there for 2 hours waiting on a pizza that isn't coming? (the answer is YES, they are SUPPOSE to call, according to the customer service hotline)

So I asked her how fast she was going to be able to get me my pizza... she said she didn't know because there are other orders ahead of me! I waited 1.5 hours! I called customer service to make a complaint, like that is going to do any good. Now I have to make sure this pending payment is cancelled before they take my money for no pizza. Grr. I could have just ate and gone to bed, but Nooo I'm waiting around, then going through this annoyance.

This is a concern of my son company. He has been working at pizza hut maybe for 4 years and still counting. He likes his job and it seems like that other employees that been there maybe at least 1months has become shift leaders instantly stepping trough the door. And they are all white. I don't want to make this a racial conversation but if you do the research and you will see for yourself. And he suppose to have been shift leader after a manager meeting 2 years ago and nothing happen. But as his family we are trying to get this resolved as soon as possible. His evaluation is 2 months in the hole and we are still waiting for that to happen as well. His area manager name is ron ward, we are pleasing to him. Please make my son james davis a shift leader. He has been a hard worker there for you. And he does manager work when the manager is not there 65% of the time and he is very dependable and if you have any questions about that, please refer to rebbecca massengale.

Thanks for reading this small concern!

Yes I went to Pizza Hut in Somerdale New Jersey with my boyfriend and his cousin. The waiter sawed the three of us together instead of saying I'm going to find a seat for you three.

She said I am going to find a sit for you two now Let me remind you that my boyfriend is white and his cousin is white but I 'm black. She didn't say anything rude it was the expression of her face. I know when someone don't like me and this isn't the first time that I have went here to eat. I never had this happen to me before. The waiter that I had in the pass had been nice to me.
So I walked with them I sat down in my seat the same waiter had walk pass. She was assisting another group of people as she walked she had that same expression on her face again.

At that time and moment I was ready to go but the manager came up and talk to me. But it was more like he was taking his employee side them minds. Why would I make up something like that about anybody. So that's all they did about the issue I don't think that it was happen right at all.

It's just sad that people can't respect other people we still live in this world where their is hate to other race. I just think that it wasn't fair and I didn't have to be treated that way.

Sincerely,
Tamica Lawhorn

The service form the Pizza Hut at 2724 W. Mercury Blvd. Hampton, VA. 23605 that i got was not what i expected it to be. I placed an internet order about 10:30pm and i was paying with a credit card. They called me about 10 mins till 11:00pm and stated that my card was declined and said that I had 10 mins to call back with my new card number. When i called, I was refused service because she said they were closed but still had 5 mins till 11:00pm. I am out raged because i order from Pizza Hut a lot.