Pizza Hut
Reviews and Complaints

On 06/19/18, my family and I ordered pizza as we do often from Pizza Hut. Our local Pizza Hut is a hit or miss, you never know how good it will actually be. I placed the order online and received a text that our order was on its way. About 60-70 mins later we received our food. I mentioned the text we got about our food being out for delivery must have been a mistake, which I wasn't complaining about at all, since we are only 5-10 mins away and he said yes ma'am that was not an error I left the store and was called back to the store to get another order and delivery it first because it was closer. So our order had been sitting in the bag for an hour?

I know it doesn't mean much when one customer out of millions complains and say they won't order again, but I work really hard for my family and want to be able to treat them by ordering pizza every now and then. I guess I am just disappointed in the fact that when we received our food cold and I had to bake it in the oven myself to re-heat it and pizza ain't cheap. I did not call the store because at this point it was almost 2 hours since we ordered and my family was hungry.

Thank you in advance for hearing me out.
Amber T.

I'm seeing you are doing hot spots and repaying roads and yet I still can't get a pizza delivered to my house? I unfortunately have to order a competitors cause they deliver? How's is this possible, I don't live in B, F, E, my address is 2090 2nd st Englewood Florida 34223 if you could address the situation I would greatly appreciate it I like to start ordering Domino's again

This Pizza Hut is my favorite Pizza. But last night we went in to have a family dinner and the air conditioner was broke and it was too hot to even eat. It made our whole evening bad. We were not able to eat and enjoy our family. It's bad when it's cooler outside in the summer. I do hope you will fix this so we can continue to plan other dinners there!

On 06/19/2018 I went to Pizza and order meat lovers. The prize in the menu is 14.99 but the cashier charge me an extra $1 as a tip. His name is Jonathan 026620 . Then when I ask if I can have a parmesan cheese he gave one packet. His customers service needs an improvement. He needs to learn to acknowledge customer and at least smile. I love pizza hut but it doesn't encourage me to go back again. There is so many competitors where I can go and enjoy my Pizza and not ruining my day off.

Ordered a pizza from your franchise in Rawalpindi Pakistan today. And it was the worst tasting, pathetic quality, and sickening to the stomach, embarrassing for my guests, waste of my money and totally waste of time and energy...I don't have words to describe the sickness these mother [censored] are selling. Please don't let these pathetic [censored] pakistanis run this business. SHAME ON PIZZAHUT for not ensuring quality standards in FOOD that is supposed to be nutritious and fun time for human consumption. [censored] this [censored]

Order Number 382333

The wait time for my pizza is too long and sometimes they extend the time by half an hour! Once I get the pizza it looks like [censored] honestly. On 6/17/2018 I placed another order hoping that this would be better than the last and no surprise it tasted extremely sour since they let the dough ferment. They usually never make the pizzas I order this bad.

I placed an online order for 2 large 2 topping pizzas at 12:50. The pizzas were to be ready by 1:10 pm. We did not receive the pizzas until 1:40 pm! The employees were working extremely slow and they did not appear to care that there were only 3 customers in the building waiting at that time.
Our pizzas were not hot when we purchased them and there was no apology for the extended delay of service! We will not be returning to this location EVER again!

I am very upset at the service, and quality of the food at this el campo pizza hut. I am a resident of el campo, so we eat there every few weeks for the lunch buffet and also dinner. Today my co-worker and I went to the buffet for lunch, and there was no pizza. Myself and about 15 other people waited for 20 minutes for them to restock. We waited 10 minutes to get our drinks. The manager brought out 3 pizzas, and as he was carrying them I noticed his fat rolls were in the pizza he was carrying. Absolutely disgusting. Since there was such a line the pizza was gone in a matter of seconds, so here I wait again. When another waitress brought the pizza out I noticed her fingers in the pizza as well as her fat rolls touching the ones she was carrying. I paid and left. One time before we stood at the front counter for 25 minutes before we were even acknowledged. Then when we finally get seated and ate, an hour and a half later I stood at the counter to pay (because she never came around to hand me the check) and the girl had her ear buds in listening to music. She couldn't hear me and didn't even take them out. What kind of business is this? The tables are sticky, as well as the menus. There are signs up everywhere saying beer on tap, but the taps haven't worked in over a year. Why are the signs up? All of the work stations are filthy. Do the owners not give a [censored] about their business this much? My name is matthew bena. I hope to hear back from you, or else I will be taking pictures and documenting my experience to put on social media. My number is [protected].

I went a couple of weeks ago to Pizza Hut in Bonham, TX. I had called my order in and they told me how low it would take. I arrived and my order was still not ready and there was others in there waiting as well. I was looking in the cooking area and there was a worker that was wearing slides without socks. I'm sorry but that is nasty not to mention unsafe. On 6/17/2018 a friend of mine entered the same location and the manager got into it with a customer and the law had to be called. Her order was all wrong and she said that it was an awful experience. I would hate to see this location to close. They need better management in this location. The day that I went the manager was there. She isn't much of a manager. I hope to see something done.

June 17, 2018,
I ordered a veggie lovers pizza for delivery to my home from the Dahlonega, Ga store. After an hour and half of waiting, I called the store and the person answering the phone said that the delivery was on the way but there were four other deliveries in that trip. I was told to call back in half an hour if I didn't have my pizza. I called the store again one hour later and cancelled my order since the pizza still hadn't arrived. They looked through the order forms but didn't find one. They apologized to me, but I won't be ordering from Pizza Hut in the foreseeable future. Still angry.

We ordered on line the 7.99 large pizza special. Picked our pizzas up on Main st in joplin mo. I couldn't belive it when I got them home. One was a mushroom and pork sausage there were hardly anything on this pizza you could actually see more crust than anything. The other one was pepperoni and pineapple there were only 7 pieces of pineapple on the whole thing. I have called in the past and the people are just rude. So this is the LAST order I will ever place with Pizza Hut. I am asking all my friends and family to PLEASE consider any other restaurant to order from also. To bad because before it sold they had the best pizza and customer service. Now they don't care after they get your money they could care less.

I just ordered a pizza about an hour ago and they got the order wrong so i called and the put me on hold 2 times and the third time they hung up on me and i was promised a call back from the manager but i never got one. I paid 51 dollars for the order for them to get it wrong . They didnt review the order and hung up vety quickly so i didnt even know how much it was.

We went to Pizza Hut tonight. When we came I'm, there were only a few people. After we were seated, two groups came in today. There were 15+ in each group. The server immediately began arranging tables and chairs for these groups. We were patiently waiting for her to come wait on us. I finally got her attention and asked for menus. She brought them and we asked for drinks. She went behind the counter and began waiting on some of the people in the group who wanted 2 liter drinks. We were completely ignored. We sat there around 10 more minutes and left.

We love the pizza at Pizza Hut and go often. I don't know if we will go again. I am not so much complaining about the server as the lack of servers. Shenwasbthe only server. I know she was overwhelmed.

I just wanted to bring this to your attention.

Thank You,
CS

I went to the dumfries Virginia location where I have been ordering for atleast 3 years but over the past year I have seen more then enough changes in this location. I tried to call n place an order for pick up after calling a total of 6 times and getting no answer over a 45 minute period I gave up and went in for carry out to order 2 pan pizzas pepperoni and cheese after waiting about 30 minutes a employee dressed in civilian clothes with her boyfriend both high out of their mind came in and went into the kitchen proceeded to come out and she place her own order and did not pay when the young man there asked her for her money for the order she laughed at him after seeing that I complained about her going into the kitchen dressed as she was and the young man up front said he didn't know what to do because he was new I finally got my order after about an hour wait and when I got him the order was completely wrong I received one pan pizza and one garlic something crust that was disgusting or course I tried to call to complain but they turned the phone off AGAIN

I order delivery about three times a week but today was my last time. I ordered 6mild wings when they got here I grabbed one and but in to it I had to spit it out because they tweed rotten and smelled disgusting. I'm not one to ever call and complain but I don't want anyone to get sick so I called and ask to speak to the manger I don't know her name because ell she said was "hello I am the manager" I told her she said ma'am I can assure they are not bad she got super deffenaove arguing that they were not bad I kept telling her I'm smelling them you are not she said I'll give you credit but they are not bad. I was trying to preven another customer from getting sick or complaining but your manager tonight did not care and your wings are spoiled! I can let you view my pizza account so that you can see that tonight you lost a loyal customer from many many years! I hope NO ONE gets sick!

Today I stopped in the Pizza Hut in Cut Bank MT, I was treated horrible! It started off with a long strand of hair in the hot wings and a small hair in the pasta, both times I showed the waitress, she didn't apologize or offer a refund or any kind of discount., With the hot wings she put in a new order, however with the pasta she grabbed her manager to come take a look at the second piece of hair. Neither the manager or waitress apologized the second time, she offered to make a new order for the pasta which we denied. The manager just walked away and my husband asked if we can have a discount on the meal, she didn't respond! My family sat there for over 15 minutes and not once was acknowledged since we complained about the hair. The manager even had the audacity to insinuate that the hair was my own stating she had no workers with dark colored hair, which was a lie her and the waitress had brown colored hair. I ordered the special which was 1 large 3 topping and 8 bones wings for 20.99 and a family order of pasta and bread sticks and the salad bar with 3 sodas, my total came up to be $46.50, the manager refunded $6.00 which was very surprising to me since the food and service was horrible! I was trying to tell a friend who was also eating at the restaurant that my food had hair in it and the manager started yelling at family and I stating we couldn't be saying that... I will never be back to this restaurant again...

I called in an order of a meat lovers and Hawaiian pizza with a s'mores cookie, the woman I spoke with said the computer was glitching and kept canceling my order on her after almost 20 minutes of trying to place my order and her repeating my order to me. I figured I was all set. I live over a half hour away. I went to pick my order up and it was wrong. I told the woman I would like the pizza I ordered but if I had to wait for it everything else would be cold.. my thin crust was nasty and burned.. I was very disappointed in the service or lack of and the final product.
When I asked the lady if there was a price difference between the pepperoni pizza I got and meat lovers I should have gotten she said no..
thank you Cory long

I ordered online at 9:57 pm and said it would be delivered at 10:55 on friday june 15 and as of 11:15 i called and checked on my order and the lady said it's going out the door now the driver has two stop and your is the 2nd one.and it is 11:21 and I'm still waiting my kids are hungry and tired because of waiting for the food i don't complain but this is not rite the lady that answered the phone very rude and had no explanation of what was taking so long. I really love pizza hut but i dont think I'm going to order from there for a long time die to this is the second time in a month i waited a very long time for my food .

I sat a my computer for 2 hours trying to order pizza for my family and using your promo codes that obviously don't work in my Bad Axe store I was very unsatisfied with my experience with your online ordering I called the store ask them if they would help me they would give me no assistance I have online codes and our store refuse to accept them Not only was I on your website for 2 hours trying to order pizza for my family and I went to Hungry Howie's where was cheaper and easier to order online and they took my promo codes Thank you very unsatisfied customer. Kimberly Galloway 219 E woodworrh street Bad Axe Mi 48413 [protected]@gmail.com

Manager busy on cell phone, forgets customer is waiting for order, bad service. Arrogant manager, real need to clean place and send someone from corporate to find out what is going on. Never buying from Pizza Hut and will tell all my friends never to go there again.

instead of apologizing manager was dismissive and rude. Pizza was a result cold. will make sure to put bad reviews online and call my credit card company.