Playtika
Reviews and Complaints

I am not satisfied with the one click payment method for coins, it's too easy to make purchases if you have a card attached which most people do. I am a victim of this flawed process and I would like a full refund of pruchases bought from my account in the last couple hours. My younger brother who is a minor and well under 18 somehow managed to open the app and make in game pruchases. I didn't think anyone would be able to deposit money without confirming debit card expiry date or security code.

Purchased a £7.99 lucky spin, then purchased another lucky spin of £7.99 to give me extra credit with the second spin. Machine froze, so was unable to get the second spin. Had to purchase another £7.99 spin. Machine says oops you were in the middle of a purchase. I've been cheated out of a £7.99 spin. I want my money back. If you investigate, you'll see that there's 3 lots of £7.99 withdrawn from my account. I'm going to the bank in the morning to ask them to return my money to my account from you people. Please contact me as soon as possible. A very disgruntled customer.

Florence Robinson.

My e-mail address is [protected]@yahoo.co.uk

Hoping to hear from you in the next hour and hope the misunderstanding on your path will be rectified.

I purchased credits in bingo blitz and was disconnected before I could play my game. I lost 360 credits because if this and sent a ticket to support who replied and told me I had finished all the games I had started, which was untrue. The last game on their records was my daily tournament games, which was before I even made my credit purchase. I had 236 credits, I bought 535, bringing my total to 771. I paid 360 credits in blitzys riches and was disconnected. I logged back in and only had 411 credits, yet the records they sent me from support did not even show my activity after the tournament. I would like those credits back or the $34.99 aud that I paid refunded!

INC9007782 - Slotomania
Inbox
x

customersupport@slotomania.com
4:28 PM (4 hours ago)
to me

Hi George,

May you be pleased by my words.

I hope my response has been satisfying and if you have any more concerns, don't hesitate to contact us.

Please take a moment of your time to complete the survey below my signature. Your feedback will impact my professional growth immensely.

Have a glorious day and may the God of luck be on your side!

Best regards,

Kain Dempsey

Slotomania Support

Still have a question? Click here to reply to this mail - and I'll do my best to help you out!

2019-04-18 13:01:56 (IL Time Zone) George Stan:
Hi Gerrard Mathews, besides the fact that the matter about Snakes & Ladders Issue has been sent to you over a month ago and still have not been resolved in any way shape or form, I also encounter yet another Issue today with the Daily Dash which on the third Level should have given me the access to the Sloto Club as promised. It is not about "RANDOM ANYTHING" but it is a technical Issues that I have. It is shameful and outrageous that you people are not doing the right thing to doses that keep you in Business as without the players you will no longer exist to do any Business. Don't you think that enough is enough ? Haven't you people have a bit of decency and integrity ? I guarantee that this kind of ""TREATMENT"" of a Player will have a lot of repercussions as I have more than enough about this kind of behavior... Woodridge at 18th. of April 2019 On Sat, Mar 16, 2019 at 11:26 PM <

George Stan
8:24 PM (13 minutes ago)
to customersupport

INC9007782 - Slotomania

Mr. Kain Dempsey, I am not only confused in your response which should have been sent by Mr. Gerrard Mathews, which obviously has no backbone to answer to my questions and therefore avoids the answers which I sent to him.
It is not a surprise to me by now as in the past it has been practiced the same or similar tactic to avoid the real answer and the buck has been passed from person to person hoping that it will be forgotten. I am outraged that such a
dirty practice does not come to an end as we still go around-at-the-roundabout.
I am not certain who has instructed you, people, to treat the Players in such degrading ways despite the fact that we the Players are keeping Playtika in business to do any business.
It is not only shameful but also depressing to see that such a Company is stooping so low than solving a problem or an Issue.
You, people, are sadly mistaken if you think that continuously will get away with such dirty tactics by which you have proven time and time again that not only that your Company will do anything to make money even if your practice
upset, stress, depress or any other inconveniences which you are continuously disrespecting and ignoring in the ways you deal with those that helped you Company to prosper in such a short time since its existence.
I have just enough of your people bullock as you exceeded any limits of the lack of honesty and respect towards those which radically transformed you Company into one of the top revenue money making machine on the Internet
because of us Players which only expects to have fun and a little bit of Entertainment which you people has transformed into a continuous nightmare.
So we know what I am talking about is that for example: You have raised the challenges which have become unreachable Levels when either a Player is spinning at a Quest, Private-Eye, a Blast or just a simple Daily-Dash which
lately, your programmers have raised the Scale so much that even though Players are buying Package after Package and still are not able to pass some of the Levels due to the number of coins that one has to bet or win (In this cases
you people can no longer say that it is about ""RANDOMNESS"" AS YOU CLEARLY ARE AFTER MORE AND MORE MONEY...) which shows not only don't care about your loyal Players but you also are making fun of them and
disregard the real answers that they expect to get.
I am flabbergasted about your Level of "PROFESSIONALISM" which does not reflect respect or the true intention to solve my Issues even though you and Mr. Gerrard Mathews are very much aware of but you rather make fun of me
by sending to me such a ridiculous Message as if you talking to a little kid.
It is outrageous that a person like you to say things like that to a 63-year-old person even if you obviously never had an intention to solve my Issues.
Enough is enough as such behavior will not be tolerated and it will be dealt with accordingly which I will make sure of it.
I will no longer consider nor that I will tolerate any longer such degrading treatment.
it proves to me that so many of you got no clue or at least aware that there is a MOTTO in business dealing with Clientele that ""A CUSTOMER IS ALWAYS RIGHT..."" to survive in business and I am certain that if your superiors will
find out that you mistreat a Customer (No matter how insignificant might be that Customer...) it most certainly reflects in the reputation and credibility of your Company that you are representing and as a result you are intentional
undermining it continuously degrading its Image as a top Company on the Internet.
You are hoping that you too will get away with ignorance and disrespect but you are sadly mistaken as I will get my point across to ensure that this kind of dirty behavior stops once and for all.
It is shameful and below any expectation to be treated in such a way despite the fact that I have been playing almost from the day of its release on the Internet.
Besides that fact, it seems to me that none of you are even considering let alone honoring your own Rules and Regulations how to deal with the Human Factor (Not that I expect any understanding or concern in that regards...) which
you people have proven to me time and time again that you couldn't care less as long as you are generating more and more money on the back of those which you ignore and disrespect as a simple ""SORRY"" will not do.
By just sending an insignificant and unthoughtful Message as an answer that does not even remotely means that you have professionally did you duty for which you get paid.
As you Customer Support has done so many wrong things and degraded the Image of Playtika I am surprised that it is still on the Internet surviving amongst several as you are getting from bad to worse which it is shameful how low
you and others will go to undermine the Company which most certainly will go bankrupt because of bad reputation acquired along the way since the day has been released on the Internet.
It is sickening and frustrating that such degrading behavior has been continuously tolerated at Custome Support for such a long time without considering the repercussions and consequences.
You people simply do not understand that you deserve everything that it's coming to you and more as you believe that your loyal Players are just a number to you and regardless if you deal with them in any way that you degrade them
willingly and intentionally will never answer for your bad behavior as you strongly believe that you got the absolute power to do whatever you want and any way you want which it feels very disgusting and outrageous that you permit you
self such pertinence which these human beings are keeping the Company afloat on the Internet.
Not that I expect a real answer from any of you at Support but to deal with the same Issue for much more longer than a month and still send a message after message with a response that does not solve the Issues which a Player is
sending to you in a good which expects a prompt and truthfully solving an Issue or Issues without mucking or degrading a Player every time they get a response from those who meant to look after them in the first place as your purpose is
to look after us appropriately and professionally as you been instructed to do so by your superiors (At least that is what I expect and believe...) and the way you people act you purposely are trying your hardest to make us believe that this is the only way you deal with your Players and as a result we should not expect any of you to behave any differently as this is the way it looks and proves until now...
I wish you the same the way I feel now !
Woodridge at 21st. of April 2019

I have sent numerous messages with examples of incorrect payouts, I receive messages back that have absolutely nothing to do with my game play problems. I actually received a message last month stating that they are aware of the problem and their techs are working in the problem. I send messages to check on progress to only once again receive messages that make absolutely no sense or a minimal payout that doesn't even come close to what is due. I have asked for a detailed listing of how that small payout was achieved and receive nothing. Playkita/ Slotomania are corrupt and cheat the players out of everything that is due to them

daily dashes are sticking and not giving credit for coins won. Example, second dash required to win 7.38coins in 50 spins. I played Time to Cash and won 3b, 3.2b and 1.6b plus several smaller cions but I did not get credit. The dash counter has been sticking/slow to update as game is being played. On dash one it would take several minutes to give credit for coins won.

Ok slotomania tech support I have been holding off on writing another complaint to see if you would actually fix my problems but nope you haven't! Currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with doing research on contacting a department higher up that will be able to help me get this settled! It's amazing how many places there is out there just waiting to take complaints! All i'm asking is for is that stupid blue circle that keeps going around and around no matter what I try to do to be gone! It interferes with everything from trying to get into a game and actually play it to it loading so slow! Could you please fix it and I won't have to complain! I'm asking once again to have this fixed asap! With being disabled and not able to get out much I really do depend on this game to make my borning days to go by faster
Please please please fix it - thank you

Playtika has been running a corrupt online casino dba Caesars Casino. They run a crooked operation because they manipulate the outcomes of the individual slot games, contests and promotions. They do not respond to complaints and they have cheated me out of money owed me time and time again! They need to be shut down. Complaints are also being filed with Facebook and Apple, as they take in money for Playtika and ignore the corruption.

Ok slotomania fix it team if there really is one - currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with doing research on contacting a department higher up that will be able to help me get this settled! It's amazing how many places there is out there just waiting to take complaints! All i'm asking is for is that stupid double blue circle that keeps going around and around no matter what I do to stop - Sometimes I wait 5 minutes for it to stop! I know you must be busy but I need and want to have my game fixed! Also what good is a bonus game good for if I can't even play it? I currently am unable to get any hammers to fill the meter to play the game - Let's play fair. What is up with this? In case nobody told you customer service is everything! Am I the only one who has this problem? I will give you to the end of today to fix it or I will be contacting someone higher up!

Please please please Slotomania tech support I'm writing once again about my games not working! You added something new again and it messed me up as I am unable to play a game decently due to the blue circle going around and around no matter what I try to do! But this time I'm not only getting one blue circle but a double one which is causing my games to screw up big time! Even though I put my games on auto play it spins once, the blue circles come up and stops the game. Then when it feels like it it will spin again and the same thing happens again so on and so forth! It makes me tired and so mad cuz it's not even giving me any hammers to play the new piggy game which isn't fair to me! Plus I can't get into my cards album again - What is up with my game's not working alot of the time? Please fix my game asap - I won't be spending anymore of my own money until I get my game fixed and then I will think twice about it! Also I think I should get some extra coins for all this hassle I go through! Please fix it this first time I'm complaining so I don't have to write 4 or 5 times before you decide to fix it!

Slotomania game has been taken back to a start up status and all the coins I purchased were removed. I had 10 billion points and now my account shows thousand. This is a real ripoff and I am requesting all purchases made in 2/2019 be refunded. There was NO warning this game was being revamped and my coins would not be carried over.

There was lots of trouble with the online connection and Slotomania kept restarting while playing in 2/2019. That did not stop it from taking my purchases for more coins.

I had enjoyed playing Slotomania and this was a low blow

Nancy Pudas
[protected]@msn.com

I was sent this number to get help from support 59229187 so please help and correct this problem this just happened on 2/24/19 while trying to get my bonus and to start playing I would like to be fixed I have never had this happen before with slotomania before so please fix if you can thank you in advance for looking into to this matter again the number I was given was 59229187

Ok slotomania fix it team if there really is one - currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with doing research on contacting a department higher up that will be able to help me get this settled! It's amazing how many places there is out there just waiting to take complaints! All i'm asking is for is that stupid blue circle that keeps going around and around no matter what I try to do to be gone! It interferes with everything from trying to get into a game to showing up while i'm playing a game so I can't can't get out of the game to change my bet or go to another game! Also I can't get into my cards album and alot of the game's are black and I have to guess a number of times to find the one I want! I really don't want to report you but I will if I have to and it will be to one of the higher up's! I do have copies of all the complaints I have written to you over the last 2 weeks - yes you read it right the last 2 weeks! That is how long i've been trying to get you to fix my game! Please please please fix my game so I don't have to go to the extent of contacting someone else!

Come on slotomania staff! When are you going to fix my game? I now have been waiting for 8 minutes to get into a game and that stupid blue circle is still going around! This is stupid and plain ridiculous! I have been putting up with this for almost two week's now and have recently written a complaint 2 times with nothing changed except now alot of the game's are black and I still can't get into my cards album! Also for the daily dash why do you give something that is basically unattainable like having to get 22 or more sloto cards? Especially when I can't get into any games! Please please fix all of this asap - once again your not playing fair and I refuse to buy anymore coins until it's fixed! I will keep writing complaints until this is taken care of - I hate to do this cuz I love slotomania and it can't be good for you to have complaints - please please please fix my game site - thank you

Slotomania support team - Please please please fix my game site again! I am once again having that darn blue circle that keeps going around and around no matter what I try to do. It won't let me get into anything even the game's! When I am able to get in the game's it keeps turning in the game so I can't can't get out of the game to change my bet or go to another game. I also can't get into my game album where I have Ace cards I would love to open. Everything is moving so so slow. I miss my games! I have downloaded a number of different games but nothing takes the place of my Slotomania so I delete them! Please please please fix my game site again as soon as you can can. Thank you - God bless always

8.2.19 I played Macau and it displayed what I believe is a payable sum though I nothing. Can you inform me of where to find the pay lines to clarify. I attached a picture of what I got. If this is a win can you increase my monetary credit please, if not you will supply the pay lines to why. This is not my first time I have been deceived, another time (different game) the payout win was in 300 million and continuing within free games and the game froze which gave me nothing once it automatically rebooted

I tried to purchase my piggy coins, they said my card was denied, I tried 2 times and quit, then I go to my bank account to find my account drafted for the $11.99. Please refund my money or give my coins it was the special with 50% more and extra pinyata points. Mary bowens [protected]. How many words do I need to get your attention, that you took my money. I'll contact my bank to let them know it was a fraudent traction. Mary bowens [protected] / e mail [protected]@yahoo..com.

You have taken money out of my bank account and have been told by Google they will not refund me and I have to contact you about these unauthorised payments all for slotmania coin packages and gems I did not give permission for any of the transaction below are pictures which also I have contacted my bank and card has been stopped and they said the same as Google I am to contact you to reimburse my money.

I have been playing sloto maina for years now & I have been buying with no problem... Within the last week they are telling me I am disabled would like to have some answers and get this fixed.. I messaged them they told me to contact the help centre.. If they have it disabled then undo it & get it fixed.. If not than I guess I will save a lot of money.. Please contact me at [protected]@gmail.com would really appreciated this.

I can not get slotomania to open at all. It will let me collect the bonuses that randomly pop up through out the day but I can't get into slotomania to play any games at all or collect my gifts or my special daily bonuses or anything. The only thing it does is has a blue loading circle in the middle of the screen and that's it. It's been doing this for three days now. When the screen does pop up with the blue loading circle I can see that it looks like I'm no longer logged in through Facebook. My picture is no longer there. I don't know what I am supposed to do to fix it but I need some type of help.