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Playtika Complaints 724

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3:05 pm EDT
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Playtika support issues

1. Max bet with 4 or 5 in a row, chances are the bonus will freeze while playing OR when you complete bonus and 1st posting pops up, it freezes and gets a "Opps connection lost, please reconnect" posting over 1st winning post preventing you to click claim coins. 2. Screen shots attached to customer support showing issue and they compensate you under a million (700, 000.00) for a winning that IS 250, 000, 000 million in the Texas Oil Bonus round that is a rare 5 in a row bonus at max bet regardless of screen shot proof my Sloto game account. 2nd reconnect was while playing a 4 in a row bonus and i got the gold rocks the 1st 2 rows to win ALL in the row and when i got to 3rd row the game froze and reconect post popped up. Very POOR customer service. (Naomi is who I always get as support replys. Seems like she copy n paste Bonus Freeze messages back without looking or reading your problem)

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rhino4&2u
Traffic Ticket, US
Nov 03, 2021 12:53 am EDT

I have been playing slotomania for over 12 years and have contributed real$$$ several times because noyhing is free, thats fine but their customer service is worthless .legitimate complaints are only ignored over and over with the exception of a generated message wishing you better luck, just hang in there, we value our players, hahaha yi right, slotomania owes me atleast 300TRILLION coins all together but according to them we are all imaganing everything that happens during game play that leaves us missing coins or bonuses or spins or even wins lately and then to contact support only to be unprofessoinaly disrespected as if the complaint did not just happen ...ATTENTION... lets all ban together and bring the folks at slotomania back down to earth where they came from, PLEASE lets do it..I havent spent any $$ for a while and will not spend another penny .only reason I dont uninstall is in hope to see sloto get what they have coming.I urge everyone to do their part, if enough of us ban together and spread the word we can win and other people wont have to feel helpless after being ripped off from slotomania

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mesha4747
Plover, Wisconsin, US
Oct 21, 2021 6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

why I cannot get on to play

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mesha4747
Plover, Wisconsin, US
Oct 21, 2021 5:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

cannot on to slotomania I played yesterday now I cannot get on why?

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Wu Tang Lord G69
US
Nov 02, 2020 2:27 am EST

1 am level 2899 I have 32 billion coin's I can go from broke back to billions multiple times a day. $99 purchase gets me over a billion coins. Whu and in my opinion is still low so I do t think it's worth it just yet. I am nearly a platinum playtika member. I want to start a clan that everyone actually participates in since the o e I joined originally is full yet only 3 of us participate.
Wu Tang on Facebook. Will share clan tag soon

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Charlene Terrill Snyder
US
Oct 12, 2020 10:42 pm EDT

Hello! I have been playing Slotomania for years now without any issues (or very few) until last night and I was playing, no issues and then suddenly slow to no service. I logged out and went to bed. Got up this morning and it won't open at all, I continue to get the "oops something went wrong, try again". I deleted the app, cleared my cache and history, reloaded. Same things (this was on Goggle) went to Internet Explorer, same thing. Down loaded Foxfire, same thing. Can someone please help me to find or correct the issue. Thanks in advance, Charlene

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Rescue3EMS
US
Jun 13, 2021 8:07 pm EDT

Sounds like you are using wifi to a home modem. Disconnectvyour modem for 30 seconds and let it reset. Often the problem in such cases. Even if hard line us working correctly, often the wifi connection is not. Happens at least once every 6-8 weeks on my comcast modem. This works for me every time.

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Theresa Aberle
US
Sep 15, 2020 1:41 pm EDT

I've been playing slotomania for over two years without any issues until three months ago. I purchased coins from the cocktail bonus and when I was to collect the bonus coins, the screen froze. I opened the game again and when I should have been able to enter the game area, the bonus lounge game popped up and again my screen froze. I have sent five different letters to support along with a video of this issue and the technicians cannot tell me why my screen freezes. I have tried all of the troubleshooting steps and when they didn't fix the problem, I contacted support. All support did was give me the runaround and could not tell me why this issue was occurring and no one could fix the issue. If I could, I would demand a refund of all the money I have spent as I cannot play the games.

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eva colleoni
US
May 03, 2020 7:49 pm EDT

un supporter perche non sono amica sua mi blocca la chat x tantissimi giocri cosi non posso mettermi piu in contatto x avere aiuto da altri supporter

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constance smith
US
Nov 06, 2019 10:30 pm EST

I was playing Eastern Cash (exclusive game) betting 5, 000, 000, 000 and finally hit a full screen of coins. I did not get paid the Grand Jackpot of 25, 000, 270, 939, 276. Why? I've spent too much of my money for this to happen. I would like my points sent to my account.

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Mayzer
US
Sep 13, 2019 2:40 pm EDT

I’ve been playing Slotomania™ for several years now, and the money I’ve spent is extreme and as everyone else here I’m getting screwed with winnings and level up. I’m at 10999 level and it seems the higher up I get the worse the game gets. I can’t level up playing with millions at a time bet I win the smallest amount on the wheel and on bonus. But couple times now I’ve purchased a package and it gets stuck on it and I have now been charged for every package but then the game pulls back all the coins to the purchase but doesn’t refund the money it charged me for and nobody cares to help! I am disgusted with how Slotomania™ has become. I want my real money refunded and I want all the coins I’ve had taken given back! Does anyone know who to contact that is a person and will help?

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Lorin Berry
US
Apr 08, 2019 11:15 am EDT

After upgrading to Windows 10 I lose webpage when going from a game back to lobby. 2 out of three times it requires me to either F-5 or click out of game and reload. Also when the game shows what was won, the individual boxes go blank. Is their something wrong?

ComplaintsBoard
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9:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika money deducted but transcation failed as shown on screen.

Hi there morning. I wish to seek ur clarification into your online purchase of coins for slotomania. On 23 / 07 / 12 i was playing the game and was out of coins and i did a purchase of $24. 97 for 30, 000 coins and was out of coins again. So i did a purchase of
120, 000coins for $62. 44 which had my account deducted of that amount but the transcation failed as stated on the screen. So i did a few more tries only the $24. 97
Goes through. In all 11 transcations were made from12. 01am to 1. 19am
4for $24. 97 amounting to $99. 88 which is deducted and gone through. The other
7 transcation of $62. 44 amounting to $437. 08 has been deducted but transcation shown failed. Please verify. Awaiting your favourable reply. Mr. Oh

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britt wood
US
Sep 19, 2017 12:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my payment of $35.00 on Sep.13/2017 #[protected]. on Pay PAL .I did NOT get a respond on this matter''''.Please let me know of this ERROR ..Also I am tired of trying to get into The OLD look, , it keeps getting back to the NEW one all the time.brittikw42@yahoo.com. Thank you and please respond..9/19-2017

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Karsten Lehmann
US
Nov 21, 2016 12:44 pm EST

Als ich heute eine Mystery Box öffnete würde mir der angezeigte Bonus nicht gut geschrieben
Wie erklären sie das und vor allem mit welch einer mir logischen & plausiblen Erklären sie mir diesen Pfopa
was ist ihrer Meinung die Lösung und vor allem in meinem Interesse eine mehr als entgegen kommende wieder gut machung zu kommen zu lassen
Mit freundlichen Grüßen
User ID: [protected]

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Lovelyangel1
Edmonton, CA
Feb 03, 2015 6:06 am EST

The Slotomania website for facebook isn't working.

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honey60
Sydney Metro Area, AU
Feb 19, 2014 10:24 am EST

Does anyone ever get an answer when they post a complaint for monies taken for purchase of coins and then no coins delivered? It seems to happen quite often...Why should the bank do all the work...Slotomania this faceless, non contactable entity takes your money within seconds and you don't every seem to get what you have paid for...What kind of a business are they running here...There should be laws against it surely!

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honey60
Sydney Metro Area, AU
Feb 10, 2014 9:37 am EST

I am wondering what a bogus operation you are running..You have ignore my request from January and as such I have not heard anything from you nor has my money being refunded...I should learn as this has happened again...At 0211 this morning you deducted $50 plus exchange rate and I did not receive my coins...This time however I will contact my bank in the morning and have this transaction stop...You see, you don't get paid when you don't delivery the goods...Please show me the courtesy as a paying customer I deserve and contact me please..

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honey60
Sydney Metro Area, AU
Jan 26, 2014 2:35 am EST

I am still waiting for a response from someone in your organization...You deducted $100 plus exchange rate and did not delivery my 7, 200 coins...how long do I have to wait to collect what I have paid for?

ComplaintsBoard
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10:31 am EDT

Playtika loading

Was playing til I had it put on Facebook now letting me collect points and send gifts but will not allow me to play the games I have opened all the games up to the new ones I even payed for points now I amjust collecting them I am at 168, 358 can you help blue circle in the way

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Shirley Napierala
US
Oct 08, 2020 11:42 am EDT

Keeps saying connection losses for a week now. How to get to slotomania?

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June Worrell
US
Jan 02, 2020 6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ican't send or collect mystery gifts. I also can't send coins. I have send repeated messages but ge no help?

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Kasabov Sloto
US
Apr 11, 2019 11:23 am EDT

HOW I CAN FIX THIS? I cant enter the game from nowhere, switched 2 phones 1 computer, i got the same problem on any device...used CCleaner to delete all caches etc, still this showed when i try to enter the game. Playtike refuse to answer, send them 4 tickets, all i recive is silence...This is frustrating, my account is platinum status with over 3.4trillion coins level 8300, but Playtika refuse to solve my problem...i feel like they try to take my acount because i have a lot of coins there...

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jestricklin
US
Nov 13, 2018 8:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

on slotamania, we have two accounts with two different values on each. we can not sign out (it no longer comes up when we complete our playing by one) so it only works for one of our accounts. The sign in & sign out is no longer a choice so that the two of us can play when we open the game. Please help, we can not get our bonus dollars every 3 hours as in the past. This has been happening now for 2 days. Help Please!

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Bluebob
US
Sep 21, 2018 9:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot log in to my account. It used to at least allow you to enter address and password (then fails to answer log-in, just dead) Now all I get is the screen with an X in corner with no entry areas. When I tried to contact support my browser page comes up stating there is an error with their website. It also asks you to inform them. Does anyone have a phone number for Slotomania Support? They cannot be reached via Internet!

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DerW
US
Sep 27, 2018 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Bluebob

I'm having the same issue. If you get any help, please post! DeeW

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Bluebob
US
Sep 27, 2018 2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of DerW

I managed to get hold of support via Caesars Slot games and they were good enough to forward my request for help. Later that day I was again up and running. No idea what was done but am thankful just the same. You will have to make up a profile for Caesars so you can log in. Look for feedback or something along those lines. Good luck.

Bluebob

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Grandma pjb
US
Jun 29, 2018 8:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

For the past three days every time I go to the game I want to play, it says its loading, but never get the game to play.

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taxi phin
US
Jun 06, 2018 6:28 pm EDT

fix my problem please no games will load

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taxi phin
US
Jun 06, 2018 6:26 pm EDT

for the last 5 weeks i have been able to collect all bonuses but when i try to load a game it just freeze not very happy can you fix please

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samhitchcock
US
Jan 24, 2018 12:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Well not load, no errors, just says loading then just before it's ready to say welcome, it boots me off

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extraterrestial
US
Dec 24, 2017 10:36 am EST

When trying to login to Slotomania, I get a "Please Wait..." message. This is the second day this has occurred. I am still waiting.

Also, when playing Rapid Fire, the game froze when I bonused on a 50M coin bet. The Bonus Rescue did not work. The game remains frozen.

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ComplaintsBoard
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6:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Playtika slotsmania

I have been trying for weeks to get Playtika to answer my complaints. I am still waiting for two bonus - 5, 0000/7500. No one has even bothered to email me back. I will be cancelling this game. (slotmania).

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Bettie Roberts
US
Aug 05, 2024 6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I play slotomania everyday. I earn daily dash points at least 2 times n super dash points sometmes 3 times daily. Not getting my earned dash points makes me spend more money to do things i normally have points to do it with.Would appreciate your speedy action.

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Lucky Vibez
San Bernardino, US
Aug 05, 2024 9:41 pm EDT

I don't like the way the new in box is set up. You can no longer just choose one card or crown at a time. You click on it and they all get used at the same time. I would like to go back to the way it was before. Thank you and have a great day.

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Marlene Cornforth
US
Jun 26, 2024 11:16 am EDT

Enclosed email I’ve sent as even your email dosent work your email again does not work. You will see from the uploaded letter what I’m on about. As I’ve befn scamned stolen from and now I believe your crooks

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beejaydee
US
May 12, 2024 10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received a billing to my bank account for 16.53 on 5/3/25. It was posted around 12:32 pm CST. I do not know what it is for, as I haven't played the game in a while. In any case, I have a BuffaloStudios charge that needs to be refunded.

BUFFALOSTUDIOS

Pending withdrawal

Purchase

-$16.53

Bank: Capital One

Beverly Dixon

bjdixon118@yahoo.com

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Liz Speroni
US
Apr 28, 2024 9:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

got in touch with customer service a week ago---got no-where--now they will not even answer me----i just want my credit card removed from the site--when it says other payments and delete---the delete button will not work----please--i want it off! it is a scam game--takes all your credits---thanks

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Jazzy9
Roseville, US
Mar 04, 2024 5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My app crashed today and I couldn’t log on to wsop app. I uninstalled the app and reinstalled it. When I was finally able to get back on it, my account information was gone, and I couldn’t log back in. Only could start a new account. I had a lot of time and money invested into the account and want it back

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Bissoondath Ramlakhan
US
Feb 27, 2024 12:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Been playing since 2017 since 2020 have stopped receiving gold cards in my game I don't buy as I have no bank account please help I have written customer service 1000 times and their reply is its random and luck while I see players finishing album 2 n 3 times an I can't finish 1 time please help me ty

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Kathy Solava Cady
US
Dec 26, 2023 2:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

No fun to play, Prices have gotten too expensive and return is little to none. I have repeatedly been held captive in a room. I do not get tabs that others have gotten easily. Others have the same complaints. You have gotten into taking as much money as possible. I will be leaving your room and stop spending my money there.

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Flip D
Tucson, US
Dec 25, 2023 8:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ondecember 18th around 315am i went in to play and the daily blitz would not load or play i tried it several times and no success

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kozmo112
US
Nov 25, 2023 9:33 pm EST

I have found out that my wsop acc. has been suspended for some unknown reason...I have been a player on the site for many many years

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About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
How to file a complaint about Playtika?

Here is a comprehensive guide on how to file a complaint against Playtika on ComplaintsBoard.com:

1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Playtika in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Playtika. Mention key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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8. Submission process:
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Make sure to follow each step carefully to effectively file your complaint against Playtika on ComplaintsBoard.com.

Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
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  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2024
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