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The game uses a "voting" system that I believe is truly based on algorithms. They sell you items to use in their games so you can create designs. The designs get voted on and that determines who wins coins. They have created these achievement levels based on your wins. The higher the achievements the more materials you get to use. You have to maintain so many "wins" in a 14 cycle to maintain the achievement level. When you but materials with real money, if you do not get the wins on your designs, you lose what you paid for. I spent real money to unlock all of the materials and if I don't continually play and spend money, I lose what I paid for. They will also decrease the number of designs you can complete so it makes it even more impossible to win the required number of designs to maintain the levels. If you don't win the required amount of designs at the end of the 14 day cycle, they want you to pay them (without any return, just give them money) to maintain the level at the end of the cycle. They will even change the rules in the middle of the cycle to make it harder to maintain your achievement level.
Desired outcome: Get rid of the achievement levels in the game to create for fair play
Unlocking an item and buying uses are not the same. I had all materials unlocked before playtika took over. Now flooring like "artic maple" I no longer have access to. If I buy uses while I am at level 10, I keep the uses until they are gone but after I run out of uses, the item is locked again until I go back to level 10.
I agree, a lot is wrong with the game. However, once you unlock materials, they are yours. It doesn't matter if you fall from Level X to Level I, once you've unlocked decorating materials,they are yours. They can not take away what you've already unlock due to losing a status.
I have had mine removed. I lost rugs, flooring and other materials I had previously unlocked with tokens that I paid real money for. I only have access to them now if I move up to Legend.