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I am so unbelievably shocked on how pogo treats their members, I have been a member since last yr. Never if i ever faced a problem or been reported. I love playing Canasta and here recently there has been someone that keeps coming in the room I'm always playing in and starting trouble. They will wait till someone starts a game and if he sees it fit they will come to your table and instead of loading will just sit there to freeze tables so you can not play. Players in the Green Mile have had to resort into hiding in private tables, which to me is so totally unfair seeing how we pay all this money every year not including what we pay for gems. well EVERYONE pretty much in the room has reported this person and muted them numerous times. All that happens is they get suspended go get a pass make it red and come right back and do it all over again. Pogo has done NOTHING to resolve this matter what so ever. Was in the green mile all day yesterday watching players get abused and harassed. Well I guess it was once again my turn to be stalked, so I muted and reported. Like it did any good. He came back to my table, froze it, knocked three of us off and I said why do people have to be butts like that, 10 seconds later I was banned. Why is it that people like his can get away with murder in here and the victims suffer (after all stalking and harassing IS in their rules and regulations), its insane! Instead of emailing them AGAIN I decided to call, I finally got a hold of someone and was telling him what had happened in a very nice way all he could tell me was go to the home page and put in 3 numbers and report it that way that there was nothing he could do. I asked if their was a number to the people that I needed to contact and he said no sorry theres not thats the only way. Something needs to be done quick fast and in a hurry, I wished more people like the ones Ive seen on here would stand up for their rights and quit wasting their hard on money to be bullied. Let pogo know you wont stand for it.
Drew if u are reading this then im glad because i dont know how else to contact u LOL. i just wanted to let u know that no i have not heard anything else back from pogo. and as far as the green mile is conserned i only go in there now once in a blue moon. Ans as far as suggestions, i have a good one and thats that no one renews there subscriptions, but no one seems to go for that, all ev1 says is well i havent had no trouble blah blah blah. so honestly i just gave up. people dont seem to care what happens to others as long as its not them. But as far as people like us in this complaint board we know how it is to be scammed and whatnot. my membership is comming to an end in a few months and if things dont do a big change b4 then im done. thank you for your responce
i pay to play games how come i cant play lotto delux without paying any more money ?
i should be able to play all games
pogo you took my tokens for gifts and i never recieved a copy of them getting them ty
pogo u need to stop using automatic respondings. a real person needs to be responding to our problems. half the time they pick a key word and thats not what the problem is about. for example. i told pogo that i could not get into lottso deluxe that i have boought. i put the key in and registered it and i was able to play then all of the sudden i couldn't play. a error kept popping up and when i told popo, a stupid automatic response came back telling me how to download the game and how to put my registration key in. all that after i had already told them that i was playin the stupid game already. finally i did that chat with a live representive and they started saying the same crap finally they came out and said i might need to download a new driver. when i did that i had no sound so i had to get rid of the driver i download that they told me too
how can u get somebody banned i got stalkers following me
pogo took payment out of my checking account with out my authority
If this is regarding club pogo if you read the fine print it states that they will automatically deduct the amount from account when it is due so whether it is every year or every month. You need to cancel it for them to stop.
Your subscription will be automatically renewed thirty (30) days prior to the expiration of the term and each anniversary thereafter for a fee no greater than EA's then-current price, excluding any promotional and discount pricing, unless you cancel your subscription.
This site is a ripoff. They do not ever pay anyone. They list the names of the winners but I have never seen a "winner" in any of the games i have played and I have been a member of it for 10 years most of it paid..Now everytime I get in a game it freezes and I lose all points I got. It doesn't matter what the game..it's all the same..Formerly you paid for membership and got to get special awards with that membership..Now you MUST buy gems to play these games. This is another ripoff. $20 for 300 gems with each game costing about 20 +gems. Again nobody wins.
This site should have to return money to all paid members since the beginning. They have some games that only paid members can access but as I said most of those freeze up right as the game is ending.
Forget contacting a pogo employee. There is no number, email address, etc. You have to send a form and IF you hear at all it's your standard letter: we are looking into this..type letter and then you never hear back.
This site is a total ripoff and a big scam that brings them in billions a year and they pay out nothing.
I WON JACKPOT IN JANUARY 2010 IN KENO, POGO REFUSED TO PAY ME SAID I WAS CHEATING.. THIS GAME SITE IS BOGUS, I PAID FOR 10 YRS THEIR YEARLY FEES... DON'T BE A FOOL... AND PAY THEM MONEY WHEN THEY FIND STUPID EXCUSES NOT TO PAY THE PLAYERS
I hope you got you problem fix. I keep getting lost server connection on pogo scrabble. This is the only game it happens on and it is my favorite game. I have tried everything suggested and still get the message and then they close my game. FRUSTRATING!
i have been a member of pogo for many years- i am now signed up and paid untill 2-11. pogo will not let me play my games.need help.
On March14, 2010, I won the $50 daily drawing. On the 15th I received an email from Pogo giving me all the details on what I had to do to claim the prize. I did everything they told me to do. When I was finished, they told me it would take 60 days to receive the check. It is now June 7th, 85 days later, I have no check and they refuse to talk to me.
I have been trying to get this off my credit card asince Feb of 2010 and they will not remove it is only for $5.99 but if they do this to everyone it is not good for pog this need to be checked into...it is now june and I am still being charged...need to get class action started...
in the past 2 mos i have ordered 3 games from (sales.admin@oberon media.com) a company afilliated with pogo games. i have not been able to program them into my computer, but have been charged for them, not once but twice. can you help me.i have emailed both and got on were.
while playing slots, after a few games i keep getting 3x3 " box in front on the screen.it is dark tan and final score on it .i cannnot get rid of it . i can still hear game running in the background. i have to x out of game.after i sart a new game this problen will happen again.
On 7/21/2010, I ordered on Pogo.com, the game bookworm for $19.95, on-line. I used my Visa debit card. register #0DD3-86D5-97A8-8C39-907F-0CDD-203B-E80F-BEED-291C-694F-D8CC. When I reecieved my statement I see I was billed twice for the same game on the same day. I cannot find a phone #to call, and none of my e-mails get answered. I would appreciate having this problem resolved asap. Thank you. Marlene Candido, marlenecandido@charter.net
We have never had an account with POGO i played free games as they were sent to me by a friend.we are wondering how pogo got our bank account number and who gave them permission to use it i want POGO to return the 39.99 us dollars at once or legal action will be taken.
I find it amazing that i have one more month of membership, however, i can not play any games. Therefore, I WILL NOT BE RENEWING my membership. Furthermore, the fee jumped $15.00 since last year. Your service is not worth the increase. Oops lost connection is what i see most of. KEEP IT! Had enough. Thanks for a lousy playing year!
I got my Bill again this month and you are charging my credit card every month for pogo, plus there is another charge of $5.99every month . I would like to talk to a persom in charge
I have not been able to play Pogo games since January 2, 2011. All my games are blocked. I paid to play Pogo uninterupted and cannot locate someone who can help me.
You are better off because Pogo is a ripoff anyways, they pay certain people to play games, and if you start winning they will boot you from the games. I don't know this for fact, but what I do know is when I start winning I always get booted from their rooms. Pogo is a joke, a total ripoff and I suggest stay away from there, it will only make your "life" miserable.
I agree totaly. I haven't been able to get into member rooms for over a week. I didn't pay $39.95 to watch adds. Can someone tell me how to get into member games?
I have not been able to get into member room for over a week. I did not pay $39.95 to have to watch adds between games. I also lost all my tokens, and started over from 0.
Can anyone tell me how to get into member games?
tired of getting a pogo page saying oops something is wrong
cannot play ANY GAME MORE THAN I WEEK WHERE IS MY REFUND//?
i cancelled my account with pogo games and they took my money anyway i want my money back thank you
I need to get into my regular pogo games and I need help imme. I have trried everything. thank you
hey why are you not showing new barbie flims ...why reapiting
WENT OFFLINE AND NOW I CANNOT GET BACK INTO POGO.COM
This site has really got to do something about people who stall when they are losing in pogo spades. There should be a 15 minute time limit then an autoboot. This is really getting to be irritating and I'm not going to renew my membership because I'm getting sick of being cheated at games I just want to have fun at. Theres also jackers which are people who will use multiple accounts and freeze you out of a game replace you and make you lose on purpose. I'm getting really tired of all of this. I have been very patient with this website but its getting out of hand with all the cheating and even harrassment and stalking.
Just play against the robots. That's what I do with most of the games that require another player.
You charged me $39.99 for a pogo subscription which I did not order. Please refund me this amount back on my charge card. Give me a phone # I can get in contact with you
If you were/are a Club Pogo member, the annual fee is automatic. I think you can sign on and cancel your membership from the website.
the home page is too small to see I have vision problems and was having trouble before now I can see nothing I have been a pogo club member for 7 years and you just keep messing things up WHY?
last nite i tried to pay my pogo membership and was turned down with my card. pogo had me pay four times over120.00 what a ripoff.
I cannot get into my pogo page and they do not reconize my 6 year account, I need to cancel and cannot find out how to do that, there is no information on line.
A particular player was using cheat program in pogo, and got suspended .. now the player is back a day later with a new account, Why are people allowed to re-set an account especially if its probably the same email address and contiue to abuse the system of cheating. It took pogo 4 day to rid us of him and now he is back. we all reported him, and then a couple of players had not very nice messages from pogo for persistant reported a cheater using a program. I reported my fair share and to be honest expected to be suspended rather that the abuser, as I have lost what little faith I had in pogo to deal with such players who blatantly cheat using programs which is now becoming a permanent thing with the same said player.
sorry i reconected with pogo -its the same problem as last time---but im out more money! It wont happen again! I hope pogo dose well . but im going to do my best to tell all my freinds that pogo is a ripe off! I realy enjoyed playing pogo games Hope i can fing something that as good as pogo! BY_BY
the only game i have problems with is scrabble, it keeps saying it is for only canada or usa residents which i am but still does not let me in
why did i lose all my points on pogo.i dont like it.i played it all the time.i am 76 n dont go out so why did tyhe take them away.it is not the same anymore.how do i get them all back after all this time.why dont they just leave things alone n be like it was before. maelenebutler@yahoo.com
If they took money you didn't owe and won't refund it or took money for a service they didn't provide or arent providing to you or have defrauded you in any way, file a formal complaint with your state attorney general against EA/Pogo, file a formal complaint online with the BBB and with the FTC. While the Federal Trade Commission does not handle individual complaints, if enough individuals file against the same company they open an investigation into that company. You can file reports with the BBB and FTC right online and there is no cost to file the complaint. In addition the FTC even accepts anonymous complaints online. Be very detailed about how they defrauded you, and in your report, include the steps you took to try to correct the matter before you filed the formal complaint with them.