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I am so unbelievably shocked on how pogo treats their members, I have been a member since last yr. Never if i ever faced a problem or been reported. I love playing Canasta and here recently there has been someone that keeps coming in the room I'm always playing in and starting trouble. They will wait till someone starts a game and if he sees it fit they will come to your table and instead of loading will just sit there to freeze tables so you can not play. Players in the Green Mile have had to resort into hiding in private tables, which to me is so totally unfair seeing how we pay all this money every year not including what we pay for gems. well EVERYONE pretty much in the room has reported this person and muted them numerous times. All that happens is they get suspended go get a pass make it red and come right back and do it all over again. Pogo has done NOTHING to resolve this matter what so ever. Was in the green mile all day yesterday watching players get abused and harassed. Well I guess it was once again my turn to be stalked, so I muted and reported. Like it did any good. He came back to my table, froze it, knocked three of us off and I said why do people have to be butts like that, 10 seconds later I was banned. Why is it that people like his can get away with murder in here and the victims suffer (after all stalking and harassing IS in their rules and regulations), its insane! Instead of emailing them AGAIN I decided to call, I finally got a hold of someone and was telling him what had happened in a very nice way all he could tell me was go to the home page and put in 3 numbers and report it that way that there was nothing he could do. I asked if their was a number to the people that I needed to contact and he said no sorry theres not thats the only way. Something needs to be done quick fast and in a hurry, I wished more people like the ones Ive seen on here would stand up for their rights and quit wasting their hard on money to be bullied. Let pogo know you wont stand for it.
Drew if u are reading this then im glad because i dont know how else to contact u LOL. i just wanted to let u know that no i have not heard anything else back from pogo. and as far as the green mile is conserned i only go in there now once in a blue moon. Ans as far as suggestions, i have a good one and thats that no one renews there subscriptions, but no one seems to go for that, all ev1 says is well i havent had no trouble blah blah blah. so honestly i just gave up. people dont seem to care what happens to others as long as its not them. But as far as people like us in this complaint board we know how it is to be scammed and whatnot. my membership is comming to an end in a few months and if things dont do a big change b4 then im done. thank you for your responce
I have been a paying customer on pogo for years and now I can't even get in to the games. It asks me to log in and when I do it tells me that my password is wrong. So I have reset my password try to log in says wrong password. Reset again and get email telling me it has been changed. Try again, says password wrong.
You can't get any support at all. There so called online support won't go any where. I am paying customer and I am not getting what I paid for
I have not been able to use pog for the last 6 months--I did not authorize signing up again & I was charged on my credit xcard-which I did not authorize -for the service. I would like this to be credited back to me . I have tried for 3 days to talk to someone in billing & was never able to connect . I was given 7 different numbers to call & always got a machine!
Hi everyone . . . like you I am also a dissatisfied customer of Pogo. As we are not getting a response from Pogo. Does anyone know who we can report this doggy company to?
There must be an ombudsman or over-riding authority to appeal to.
When trying to play on the website - Pogo.com, a pop up screen tell you to install a new version of Java. After installing it continues to tell you to install. It will not let you play the games you paid. I have hired so called experts who say they can fix the problem but it always comes back. I have a brand new computer and one computer that is a year old. The computers are perfect. There seems to be a problem with Java and Pogo. I have talked with numerous people on line who are experiencing the same issues. I don't like paying for something and not be able to use it.
There is a number for pogo but you have to be patient. I contacted them a week ago and was on the phone on hold for over an hour. here is the to their number..It is good but make sure you press 5 5 5 or you'll in up in lala land. Also you may have a language barrier.
http://gethuman.com/phone-number/Pogo-EA-Games/ I tried the old email them crap and got the run around. I'm reporting them to the better business bureau. I just wish every one would. Maybe we would get it straightened out or bring customer service back to the United States. I wish you the best of luck buddy you're gonna need it!
I HAVE BEEN CHARGED ON ONE OF MY CARDS FRAUDULENTLY. I HAVE NEVER GAVE THEM A CREDIT CARD OR AUTHORIZED AND AUTO BILLING. I HAVE ALWAYS PAID THRU PAY PAL AND THE CARD WITH PAY PAL IS TOTALLY DIFFERENT. I HAVE TRIED CONTACTING THEM. THE NUMBER ON MY CREDIT CARD STATEMENT IS A NON WORKING NUMBER (SO TO SPEAK.) IT GIVES YOU A WEB SITE ADDRESS SAYING, " GO TO EA AND LEAVE YOUR NUMBER AND THEY WILL CALL YOU BACK. YEAH RIGHT. THIS WAS IN A FEW MINUTES ITS BEEN 5 HOURS NOW. THE WEB SITE EA.COM IS A JOKE AND DOES NOT GIVE YOU ANY HELP. SOMETHING NEEDS TO BE DONE TO THESE PEOPLE. MOST OF ALL, RIGHT NOW IS "HOW DID THEY GET MY CREDIT CARD NUMBER". ? PLEASE SOMEONE LOOK INTO THIS. ON TOP OF ALL THIS MY MEMBERSHIP WITH POGO WASN'T EVEN DUE.
I have tried and tried to cancel my subscription with pogo to no avail but they renewed my account because they have my credit card account number. I have tried to call pogo, the telephone numbers they have listed on their web site are not working or I get a recording but never to a person.
which is of no help to me. Please cancel my membership and credit my charge card. Rose Henderson