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PokerStars.com

PokerStars.com review: No free play 33

J
Author of the review
9:57 am EDT
Review updated:
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Well, I signed up for Pokerstars using the ' free' start bonus from Pokerstrategy. I added USD 100 with my credit card to avail of a possible additional bonus. After a few months I found out I'm not that good at poker, so I decided to quit. I had consumed my USD 50 from Pokerstrategy, so I just wanted my USD 100 back. Guess what. I had been playing with my own money, not the USD I got ' for free' from Pokerstrategy. Thanks Pokerstars!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

33 comments
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BANDIT
Dallas, US
Jun 02, 2009 11:28 am EDT

Didn't Bush to an end to gambling online? Check it out. Maybe you can get your money back. I think the only legal way to gamble is if the poker site is out of the US.

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mrluckey
Monroe, US
Aug 03, 2009 11:00 pm EDT

ive been playing on pokerstars for a long time and i think im a good player i win alot of touneys at casino's i dont see any americans winning the big money on this site i just played 4 tourneys tonight and as always i lost
i had aj and the flop was a9j and i bet a small amount and he went allin with a aq and i told my lady watching a q will drop on the river and it did bad beat yes it was but ive been screwed many times on this site one night i was chip leader and almost in the money and i was chattin with the other players and yes i was call them donkeys and other choise words and the moderator blocked my chat and my screen went blank and scrambled
they said it was my computer i didnt win a dime i watch them give my chips away and i was right out the money when my chips were gone that was months ago nothing ever happen like that ever happen again on any site at anytime just count the tourneys and see how many american's win maybe 1 in a hundred and you know we play hard and we play fair so beware of this site they will screw you out your hard earned money i learned and delited there site

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Coors
Miami, US
Jul 10, 2010 2:32 pm EDT

Without question this site is dirty, no good, and cheats constantly on it's players! This rediculous poker site is so predictable that I can call a bad beat coming almost every time! As for their low class, unprofessional, totally biased and discriminating so called moderators...they're just dispicable trash! Highly recommend deleting their program from your computer as I can almost assure you that they are violating your private information stored on your computer!

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New York Boy
US
Oct 24, 2010 1:13 am EDT

You would think that pokerstars would hire a programer that has at least played poker. They (pokerstars) has by far the worst ramdom program. You should sit and watch before you ever place a real money bet on this site. Chances of hitting a flush 13% on pokerstars it is closer to 30% Play for free before you ever put a dime on the table you will soon learn this is not a gamblers site. Don't go by the so called stars of poker most of them are degenerate gamblers that get paid to tout the pokerstars site. I am not a sore loser I have never payed for real money on the site but I can tell you the so called ramdom program on this site sucks.

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WmWeber
US
May 12, 2016 11:50 pm EDT

I have played poker for over 25 years and never have I seen dealing like on Pokerstars. It is absolutely the most crooked system you can imagine. I will not play for money because they cannot even run the play money games legitimately. Anyone who invests any real cash in this site is really asking to lose everything. After thousands of hands I know Pokerstars is a rip off.

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Luis Pinheiro
US
Aug 15, 2018 3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, my user name in pokerstars is luiss1214, I'd like to know why I'm having so many deuces! The deck has 4 aces, 4 kings ...and 4 deuces, why I have so many deuces and few aces? You can check in my historic hands, it's ridiculous!

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RIK4As
US
Aug 20, 2018 6:51 pm EDT

went to buy chips and you removed all my favoret games. gess I saved money ive been your customer 4 12 years or so never no pirks no thank you 4 faithfulness no golden watch, just a [censored] u for shopping here. back at u.

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ytrdeswa
US
Sep 10, 2018 6:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pokerstars is never to be trusted.
never give them money.
they can revoke your account for no reason and never explain
themselves to you no matter how many times you email them
I was with them for 10 years and considered a prime account and out of nowhere they revoked my account and wont even answer my emails.

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Sandtodo
CA
Oct 14, 2018 4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I won $6025 on Pokerstars..great win eh? They sent me an email to upload my identification but before I was able to do so my account was emptied and frozen. When questioned they said someone with a skrill account already claimed and transfered my winnings to their account and PokerStars is not financially liable...this site is a definite scam!

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Yashar Tp
AU
Nov 12, 2018 7:57 pm EST

This is a rigged business, they closed my account with 190$ in it woth no good reason and not taking it back, they don't even reply my emails

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coffee1
CA
Nov 13, 2018 5:40 am EST

Can u please reimburse me i got ripped off 1000 >? please help thank you

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Kraaa000
US
Dec 12, 2018 12:47 pm EST

I can never EVER win on this ghost site, even if I have the best it's always something on the river which beats me! I always fuc*ing lose on this site! do something! this site doesn't deserve to be open to players! shut it down! u have a bunch of guys which are working probably everyday but they are USELESS! 0 STARS for POKER STARS

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VahidNB
IT
Jul 30, 2019 3:38 am EDT

i have about 140 Euro in my account but they frozen my account for more than 3 months just only cause of winning too much. i have contacted 1000 of times but no answer! it is clearly cheating and despoiling!

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EsRamsey
NZ
Nov 13, 2019 4:40 pm EST

Pokerstars refuses to pay
I have written 5 email to them and didn't bother to reply, I will write to New Zealand Authorities and will collect petitions to stop pokerstars site in New Zealand. Wrose costumer service, they take money out of your bank in a second but to pay your winning.

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Userid:DosE
US
Dec 22, 2022 8:51 am EST
Replying to comment of EsRamsey

I won 811 USD a week or so ago no issue getting money out , but for the life of me cant stay in a event for more than 30 mins without a major cooler ...

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MARIO1234
GB
Dec 15, 2019 12:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have request withdrawal from my account but still I didn t recived my money. I SUBMITTED more complaints and they didn't answering at all .I had received a email to confirm my Identity again .They don't want to answer they are very unhelpful. MY ID Gugesti284. I want my money back.

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Antony Edwards
US
Jul 26, 2022 1:54 pm EDT

I had £304 in my pkerstars account but when i tryed to withdraw it it says there is an issue now its saying i have £0.00

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Lisa Nock
US
Aug 03, 2022 7:12 am EDT

I can log in, but it won't go past location and on to the next page

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Carol69775
Milton ontario, CA
Oct 09, 2022 6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keep getting notice i dont live in ontario-------i live in milton ontario i was cut off last night on final table

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ikemarshall
Lucknow Ont., CA
Nov 05, 2022 2:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Was hacked thus spring went thought all the requirements of providing I was not useing two emails from the same address, give them my new new email address now marshallralph959@gmail.com was ikemarshall@outlook.com and not they are blocking me once again. Please help me. Ralph

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Patrick Reily
US
Nov 14, 2022 1:25 am EST

Today at 1:30 pm CST, I was playing and the game froze after not properly redealing. It took $6,000 in play money when I tried to split Q's vs. a 6.

PanHandlePat17

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Outlaw1701
new york, US
Dec 25, 2022 6:39 pm EST

my chat was revoked for no reason, no explanation, and no response to my emails. I want to know what is going on.

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Stevan Sanders
US
Jan 21, 2023 6:38 pm EST

[protected]

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Jamma84
Middlesbrough, GB
Jan 31, 2023 5:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

10 games not 1 bonus feature the games area fix I never win all I do is lose

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Dale Matlock
St Louis, US
Apr 15, 2023 4:35 pm EDT

getting a message "detecting open Gl suport..."

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Roger C McGrane
Yuma, AZ, US
Apr 20, 2023 5:27 am EDT

says i'm logged in on a different computer. I'm not! Pokerstars locked up and I uninstalled and reinstalled and now it won't let me log in.

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Big Wave Dav
Erie, Colorado, US
May 01, 2023 4:21 am EDT

when trying to log in, the message comes up, "detecting open GI support." can't find a way to fix the problem or reach anyone.

Big Wave Dav

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Cristian MIHALACHE
US
May 06, 2023 5:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cristea_20005@yahoo.com is my email address. Thank you

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Brad Andres
US
Jun 17, 2023 9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So I wom 20000 in 2 months playing roulette. Cashed out maybe 15000. Now they are blocking. Freezing my account and not allowing me to play. Wtf. Bunch of bad losers. I'll never play this site again.

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petescars
Merriam, US
Aug 26, 2023 9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

how can I get him from talking about my wife on the tables? She passed away in Nov. 2020. it is sad he makes fun.

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kikij
16926 wingspread loop winter gardens fl., US
Sep 12, 2023 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

to pokerstars can you tell me why you took off the game 6+

from kikij nitepokermom@gmail.com

catherine jones

to pokerstars why did you take the game 6plus off

=

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David mc donald
US
Sep 23, 2023 9:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i had 6 plus holdem on my computer and all of sudden it went away what hpappened and how do i get it back

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Derol Peapo WANGE
US
Nov 04, 2023 5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account username :Derol732 was restricted on the 24 of October 2023 at around 2pm.

Balance was $351.08

Please assist to uplift.

Derol732

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