PokerStars.com review: Stole money from my bank account - refuse to refund 21

Hi there,

I read your e-mail in full and can relate 100% to your posting. I have had a recent and on going issue with Poker Stars during August as well. What happened to me was that I accidentally put in the wrong amount that I wanted to use. My pattern which if they check my history is to put $20.00 to $25.00. I NEVER put any more than that. I had accidentally put $200.00 which once again is never my pattern and they refuse to refund me.

Now, let's say I had put $2, 000 and clearly my history has never shown such a high amount, would they just take it out of my account and say deal with it.

I have sent countless e-mails and get the same mumbo jumbo when it comes to cashing out. I think what their objective or strategy is to tire us out of dealing with them. I too went to my bank and they provided me the 3rd party 800 # in which they just have tom, dick, or harry call me back.

My poker stars e-mail contacts are Emily, Jane, Joe, Fred, Bill, Will, etc etc...lol

All I want is to cash out what I have in my account and they REFUSE to cash me out.

Not only that, one time I went to cash out the minimum cash out value and received the confirmation, yet I waited over 2 months with NO CHECK from them. As I continuously sent e-mails to find out where the hec my money was, they just ended up crediting it back to my poker stars account instead of sending me the cash out. I believe this was again in hopes that I would take their GLITCH and just go okay, I guess I'll just use the money in my poker stars account and play. I didn't want to play and lose it, I wanted my cash out request. DID NOT GET IT.

This is the second time I am DEMANDING my cash out request and they refuse. NOT ONLY THAT - there is no money showing up in my poker stars account at all yet it's come out of my bank! I just show that I have $0.92 cents instead of the $200.00 !

There has got to be something you and I can do and at least we are posting this here to help others from being scammed by poker stars.

Let me know how your situation goes, but let's not tire. I am looking at other complaints on line and somebody had contacted a gaming commission out of Canada for assistance.

Very Frustrating!

If you have a complaint that you want tio file against Pokerstars you write to the government of the Ile of Man, you can find the gaming enforcement office on line. They actually take the time to investigate every complaints and they call and write back to you anywhere in the world.

For the record, I've been playing poker for the last thirty years and the only time I consistently lose is at sites like Pokerstars.

Thank God I found this. On October 19, my boyfriend transfered money of 185$ to my account. I wanted to cash it out.And pokerstars canceled it as i have to accumulate 15 VVPPs per 100$ (which i was not aware of). I was cool with it. Then the next day, assuming i had the VPPs already, i tried to cash it out again. Then, i noticed on the "pending cash out" section, The transaction was frozen so i need to email security@pokerstars for that, unaware what the situation is all about.

October 19:

I emailed them asking what the heck happened, why my money got frozen.

October 24:
That's the day, at last they replied, after 5 freakin' days!Although I am aware they have so many emails, but come on, 5 days?U kidding me?

The email that they have to make identity verifications occasionally, and it was stated that "in order to process your cashout and as per security protocols, we would like to ask you to provide us with a copy of your identification (front and back) or any other Government issued identification and a copy of a recent utility bill under your name where we can see your current address"

I replied on the same day by giving them a scanned copy of my Philippine passport (i erased the passport and credit card number for security purposes), and a recent scanned copy of my Credit card bill. But yeah, i knew that the problem was because i am playing on a USA I.P. since I am currently on vacation in the U.S.A., i am a resident of Philippines (my home cuntry), i registered my account in the Philpinnes, bank account is registered in the Philippines as well, and everything is in and about Philippines. I explained to them that i barely got here in U.S. and play here with my POkerstars account.

October 25:

POkerstars emailed me that i need to submit an unaltered copy. I submitted an unaltered copy of those documents right away.

October 27:

I got this email again

"Thank you for your email. We received your documents, however, I noticed that the utility bill that you provided us is from your current address on Philippines and we need you to send one showing your new address in the United States."

Regards,
Christian J.
PokerStars Security Team."

What the hell is up with that? I explained to them that I am not a permanent resident nor a citizen of USA for them to allow me to have a Utility bill, I told them that i am here for vacation ONLY! Now they won't give me my 185$. It's been friggin more than a week. I hate it when people say Pokerstars has execellent service and stuff, but honestly, this happened to me twice already. I dont know how to prove my identity still because i gave them everything. But OMG! They are giving me hell with this thing. I dunno what to do anymore. I was thinking of giving up just in case i get my money. But the question is, will they ever give it to me?

Pokerstars is a thieves...I tellyou. Recently, my husband noticed his account was losing money for no reason. He emailed Pokerstar for an audit. What happenned is they freeze his account and said if he doesn't send in his identification, they will not refund the balance in the account. It's only a small balance, but I dont know what they'll do once they get your identification? Don't even know if they real or not since there was no live person to talk to.
They're just not a thieves...but they're a scammer too. Be careful to all of you who play pokerstars!

I HAVE HAD THE SAME ISSUES EXCEPT IN MY CASE IF I PUT IN 400.00 ON DIFFERENT DAYS BUT SO FAR THEY HAVE TAKEN OVER 1100.00 DO NOT GAMBLE THERE, DO NOT GAMBLE THERE THIEVES, THIEVES THIEVES. AVOID LIKE THE PLAGUE.

Pokerstars got me

I had just won 7th place in a tournament, then bang, my account was frozen. They wanted front and back of drivers license and utility bill. Funny how they waited until now to want the info. I wasn't asking for a cash out or anything. Since online identity theft and the fact I live in the U.S. prevents me from giving so much information I protested but I've gotten nowhere. They won't even give me my money back. I don't understand there thinking, if I had given them false information for address I'd never get the check and if I gave them a false name then I wouldn't be able to cash the check. This whole thing is stupid! So I guess they just keep the money!

HI- pokerstars stolen my winning money on 22-07-2010 i deposit on that day and i won wicromania 3pl and won 385.44$, after two days i try to login but money didnt was there, support told me it was your mistake, look down please!

As previously informed, the player 'baraba111' knew your password, accessed
your account, played with the funds and also transferred $215 to '4LaLa4'. If
you did not share your credentials with these players, they probably got
direct access to your PokerStars account, from an internet cafe and through
an unfinished log in session (that you did not signed out); this is strictly
your responsibility and we are not responsible for this loss.

As informed on a previous email, you have responsibilities as an account
owner, that you accepted when you signed up your account. As stated in
section 9.2 and 9.3 under "Security and Your Account":

"9.2. The User agrees that he/she is solely responsible for all use of the
Service under his/her Login Credentials and that he/she shall not disclose
the Login Credentials to any person whatsoever."

"9.3. The User is obliged to keep his/her Login Credentials secret and
confidential at all times and to take all efforts to protect their secrecy
and confidentiality. Any unauthorized use of the Login Credentials shall be
the sole responsibility of the User and be deemed as his/her use. Any
liability there from shall be that of the User."

To conclude this matter, we would like to advise you that PokerStars will
not be liable for funds lost on your PokerStars account. PokerStars will not
be held liable for any losses as a result of insufficient security measures
to ensure that your personal details remain secured.

You need to contact the players involved in order to get the funds directly
from them; bear in mind that we do apply verification procedures, invest in
high standard technology and security to enhance protection of our database,
but there is nothing we can do if you are neglecting the security of your
account, by accessing it from public or shared computers and not making sure
it is appropriately turned off.

You can rest assure that security measures are being applied to the players
involved on this case, but we will not reimburse the funds lost.

We would also need a confirmation that you have ran an antivirus and cleaned
your computer from any virus or keyloggers, before we proceed with its
reinstatement and change of password.

We appreciate your comprehension .

I'm done with POKERSTARS. I will let others know that this "whole thing"(online poker) is BS, especially PS.

I'll go to a casino to play poker from now on.

FYI, my accounts frozen. I only had like $5USD, so it isn't worth it to fax my ID/utilities etc.

Now I have to close my bank account... I'm worried about my SSN also.(used E check)

any suggestions?
anyone have the address of the owner of PS?

pokerstars is nothing but 100% total minipulation, i hope everyone involved burns in the middle pits of Hell! They have playerss on the tables that change their screennames...pop up, win a big pot, and leave the table, , change screenname, comeback and repeat stealing your money! I am a top notch player that plays all poker games very well and cant seem to ever come out winner on Pstars... IF you play at Pokerstars YOU ARE AN IDIOT...PERIOD!

whilst playing on pokerstars i noticed the delay sometimes in the time it takes the cards to come out on the turn and river when you have lots of outs to win the hand or are winning the hand and then by way of a miracle the only card that can beat you appears but it thinks about it 1st lol. so anyway i complained to jokerstars about this and i recieced the following email...

PokerStars SupportHello Donna, Thank you for your email and allowing us to be of assistance. We...
Dec 20 (9 days ago)

PokerStars SupportLoading...Dec 20 (9 days ago)

Reply |PokerStars Support to me
show details Dec 20 (9 days ago)

Hello Donna,

Thank you for your email and allowing us to be of assistance.

We believe you suffered a minor disconnection when the river card came out,
which is why on your screen it took longer to come out. If your connection
is only poor for PokerStars or has been a long-term reoccurring connection
issue, it is possible it is revealing a connection stability issue that will
not manifest itself on most other Internet sites and applications. We are
willing to assist you in trying to isolate and resolve this issue and will
require some information about your system and connection. First you may
wish to learn more about disconnections and the common causes found on our
Frequently Asked Questions web page.

http://www.pokerstars.com/poker/download/faq/#a15

If the information here fails to assist you in isolating the cause of your
disconnection, please provide us with the following information so we may help.

Among the things we will need to know are:

Operating System (i.e. Windows XP, Vista, Mac OSX, etc…)
Computer Processor (i.e. Pentium 4, 2.4 GHz, etc…)
System RAM (i.e. 512 MB, 1 GB, 2 GB, etc…)
Connection Type (i.e. Dial-Up, Cable, DSL, Satellite, etc…)
ISP (Internet Service Provider, company name that provides your Internet
service)
Router/Modem (i.e Dlink DI-624, Linksys WRTG54GS, etc…)

It would also be helpful if you provided us with the Network Status Report
from our software. To send this report to us please do the following:

1. In the PokerStars software click on “Help” -> “Network Status”.
2. When this dialog opens click on the “Report” button.

This will create the report and it will be saved to your PokerStars settings
folder which you will need to locate and send to us for review along with
the information requested above. It is best to run this report when you lose
connectivity to the site.

In order to send it to us please:

1. Open the Main Lobby
2. Go to Help
3. Go to Log Files
4. Select "Save Log Files as ZIP..."
5. Save the file to your Desktop, you may have to navigate to the Desktop as
the default location is the PokerStars Settings Folder
6. Reply to this email
7. Click on Attach File (or similar option)
8. Select the ZIP file located in your Desktop or wherever you chose to save
the file
9. Click OK and send the email

Once we have received the above information we will have one of our
connectivity specialists take a more in-depth review and provide a response.

Regards,

Sam S
PokerStars Support Team
So i wrote back to them explaining that i had checked with my network about the minor disconnection stating that there had been no problems from my network it must have been theirs to which i recieved this next email...

PokerStars Support - Disconnections While Playing
InboxX
PokerStars Support to me
show details Dec 20 (9 days ago)

Hello Donna,

Thank you for your reply.

As an aside to my previous email, I will like to clear up this miss conception of why the turn and river cards are dealt slower in all-in hands.

Firstly please allow me to apologize for the wrong information received in my colleagues email below. The delay you have experienced in the turn and river cards during all-in situations, is not caused by a disconnection; it is actually a built in feature that was requested by our customers.

The delay in dealing the turn and river (during an all-in showdown only), is simply to allow players to follow the action. This is a result of feedback that dealing the cards faster makes it difficult for some players to keep up.

In addition, once the cards are shuffled prior to the beginning of a hand, the deck is set and cannot be changed. Whether it's a heads-up game with only two players or a full tournament table with nine players, the cards will be dealt in the same order. Just as for a live game, no additional shuffling takes place after the hole cards, the flop, or the turn are dealt.

Best Regards,

Julio
PokerStars Support Team

what a pile of absolute bull you get from this site that is run by an organised crime gang from Isreal... please check wikileaks on this ... but what can we expect from criminals ... i am also a very good poker player and last night i hit the paid places playing the small sng 18 players 20/25 times out of 40/45 goes yet tonight i go on and i hit 1 place out of 30 sngs and i was only playing hands with many many outs but was getting the miraculous river over and over again but only in all in calls, if it was a small pot i won sometimes it was a complete and utter joke and this has been happening to me for too long now on jokerstars so its time to say goodbye to the piece of sh** site and move on to hopefully a trusted site..

I can't believe Pokerstars! I tried to deposit funds by Echeck which I have been doing for years. However, from12/26th thru 1/5 I attempted to deposit $750 at different intervals. They said the deposit could not go through and DEBITED my account for that amount. Now if I want to bring my account to Zero I must send another $750. So it will cost me $ 1500 to have a 0 balance. I've tried numerous emails. They don't get it.
I don't know what to do.

Linda, Syracuse, NY

I to have been dealing with the b.s from these aholes they told me my deposit was returned ( funny because my bank stament said it was paid to them ) they made me wait the 10 days and still didnt credit me NOW i emailed them and all the can say is you have to wait 10 days it doesnt matter what day MY bank paid them its not cleared until 10 days NOT BUISNESS just 10 days WELL now 14 days later they cant answer what happened just keep saying " we explained that you have to wait the 10 day crap ---- WELL heres some info for everyone the bank is venture federal credit union they are located in az the phone # is [protected] have your trans # from YOUR BANK call them and then report it to the B.B.B file a complaint with the U.S atty. general it has to stop muti billion $ co. and cant even pay/credit members---- next step CLASS ACTION LAWSUIT --- PROTEST ANY LOCAL GAMES SPONSERED BY THEM any casinos ect... vegas is a big place for thier games also for the new england people mohegan sun in c.t band together and post we can fight and win there has to be a law firm that would love to file a class action lawsuit ----- good luck to us all ------ PISSED OFF POKERSTARS PLAYER ( ripped off also )

thats what happened to me too. i replyied to them saying it was a mistake they still havent accepted anything. i tried deposit money but nothing what a ### people on pokerstars. just ripped me off. all i can do is delete my pokerstars from my computer

I would like to add If you would like to know more about player protection in the Isle of Man, please contact the Gambling Supervision Commission on +[protected] or email gaming@gov.iminfo as I find it. This I found online and I am still surfing for more.

On 21 of October 2017 22 dollars disappeared from my account, the Pokerstars Security service noticed me that they had frozen my account because a hacker stoled all money from my account, Whatever I asked they refuse to return my money though I think they are responsible for the theft. More interesting is tje amount of 22 dollars less than the minimum amount of 50 dollars that a player may withdraw. It seems Pokerstars is protecting the hackers, because in my transaction history is clear the transaction number, and the bank card number used to be withdrawn, , the hackers card. How on Earth couldf they approve this theft, because that card was with the name of someone else not me.

I actually deposited thirty with poker stars and then the froze my account next day .. asking for id which is fine I submitted and that was mth ago and come up with every excuse .. I have tried to contact them and no response I did receive email saying the dept that deals with this is busy, , well I am still waiting for a reply and I get one sying that yes everything was good and account would be active .. so I log on and what still frozen .. I have sent numerous emails and still no response .. so I log on to see this site and wow I am glad I didn't relize what a scammer theis pokerstars site is and thank god I'm only losing 30 can... I will never deposit with them again

POKERSTARS is criminal. I deposited money and then they froze my account. They asked for different types of identification and after sending it to them, they still would not release my money to me. They have stolen my money and will not give it back. I am reporting them to the government. I didn't even get the chance to play.

Yep they ripped me off too. My question is, does apple not have an investigation department that looks into rip off apps? “App Store”, are the ones that display this app for free download, so technically that should make them liable. Apple being a reputable company surely would be concerned about the growing number of victims left behind in pokerstars wake, as being bad for business?

Go to this link, it explains alot more of the finer details to pokerstars;

https://legitorscam.org/pokerstars-is-a-scam/