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CB Furniture Stores Pottery Barn Ordered a bed and matching nightstand. After waiting 2 1/2 months only received bed.
Pottery Barn

Pottery Barn review: Ordered a bed and matching nightstand. After waiting 2 1/2 months only received bed.

R
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6:04 am EDT
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Ordered a bed frame, matching night stand & foundation for mattress on 8/11/23. Estimated delivery date kept getting pushed back b/c foundation was waiting to get to distribution. My bed frame and night stand were ready for delivery but waiting for the foundation before we could schedule delivery. Contacted PB several times to get answers on why it’s taking so long until finally I saw on my own that it was backordered so told them to cx the foundation. I scheduled delivery for the other items. When delivery arrived I was told by the delivery men ONLY the bed frame was being delivered. They put in a call for customer service to contact me. I went to my account information online only to discover the new estimated deliver was 3/22/24-4/11/24, 9 months after I purchased the items. When customer service finally called back he said he would work on getting it sooner. The product is considered no longer available on their website. I expressed my concern that there are no more to obtain since it is discontinued and I was upset the items I ordered and PAID for (my credit card has been charged for the full amount on 8/11/23) were either lost or resold to someone else, he assured me they would find it somewhere and deliver it before the 4/11/24 estimated date. I have serious doubts that I will have the matching nightstands and the lack of honesty is frustrating. They don’t even offer suggestions or alternatives. My issue now is that I have a bed frame that won’t have matching nightstands. They delivered it without giving me the information ahead of time so I could decide if I want to cancel the whole order since they screwed up and gave my items to someone else who likely experienced the same thing.

Desired outcome: I would like an honest answer about my purchased product. If it is not available then I want the option to chose different nightstands at no extra cost, delivered within one week, and a discount code for a future purchase.

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  2. Pottery Barn phone numbers
    800 1500 2222
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  4. Pottery Barn address
    3250 Van Ness Ave., San Francisco, California, 94109-1012, United States
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    Nov 20, 2024
Pottery Barn Category
Pottery Barn is ranked 7 among 372 companies in the Furniture Stores category