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Had received 3 rewards certificate. Was in line with pottery barn designer and made a purchase using thev3 cetificates. Only one was accepted. The other 2 rewards certificates were reported expired. After much discussion, I left the store after using the $50 certificate.
On sept 11, 2o23 I called pottery barn rewards. I explained I had the certificates in hand. I had not used them. They told me they other 2 were expired in 1-2011! Yet the expiration dates on certificates say sept 18, 2023 and sept 25, 2923. I was kept on hold for 90 min. With a agent continuing to tell me yo hold. I had to get to work so I hung up.
I called again on Sept 13, 2924. I again had to explain the complaint. Why did pottery barn send me certificates with 2023! ex pirating dates but say these expired in 2011? They said call capital one. I called capital one bank who said they do not do the rewards. So capital one snd I had a conference call. Pottery barn again put both of us on hold for 60 min. Capital one stated this was a pottery barn issue. Pottery barn told me that they could not understand snd this error. Pottery barn said they would file an EDT? Report and that I was to call back
Exactly on the 8th day (sept 22,2023.)
Of course by this time the reward certificate on sept 18, 2023 has now expired.
I call back and once again I’m given the same routine, “ the supervisor is not answering their call so please wait”. I again wait another 60 minutes. I could no longer hold again.
Bottom line? I’m cutting up my pottery barn card, I’m sending the 2 certificates back to pottery barn President. If they are so greedy for money that they can’t part with $140
I’m also filing a complaint with consumer reports.
Worst customer service I have ever experienced. This is. Total con job in these certificates. I spent $3 k to get the original $190 in certificates of which
Only $50 recognized.
No one, not the sales person in store or 3 phone calls to pottery barn, could a set my question…. why would pottery barn send me certificates dated sept 18,23, 2024, if Ithese expired in 201-?
I never had a pottery barn card until Feb of 2024.
Never ever ever agsin will I step into any affiliates of
Pottery barn or restoration hardware etc,
Oh, and once I gave them my email address, they now flood me with sale info!
Patricia page
Desired outcome: Only outcome is to credit my acct of $140 which is the value of certificates. One has expired cuz pottery barn made sure I called after the certificate of Sept 18 had passed.
