Poulin Design Remodeling’s earns a 3.7-star rating from 6 reviews, showing that the majority of homeowners are satisfied with their renovation projects.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
We been thinkin' 'bout fixin' up our old **** kitchen for a while now
We been thinkin' 'bout fixin' up our old *** kitchen for a while now. We checked out a buncha different companies, but Poulin Design Remodeling, Inc. really stood out to us. They had some great designs, options, and customer service. And let me tell ya, the end result is just fantastic! We use our new kitchen and den every single day now. I'd definitely recommend Poulin if you're lookin' to remodel!
I'm really impressed with the remodel of our master bath
I'm really impressed with the remodel of our master bath. When we contacted Poulin Design Center, they knew exactly what we wanted and got to work on the design. From the first chat to the final product, Poulin exceeded our expectations and we absolutely love our new en suite. Everyone we worked with was awesome. And their 3D presentation gave us great confidence in our team. Next project we have we will start with them knowing we'll get exactly what we want.
I used Poulin Design Services for my kitchen and flooring redo
I used Poulin Design Services for my kitchen and flooring redo. They put in new waterproof laminate in the living room, kitchen, dining room, and hallway. They also installed new cabinets and countertops. The person assigned to my project was great to work with. He let me know every day what the plan was, when he would arrive, and what work was scheduled that day. He was very efficient and precise in measuring the layout of the installation, cleaning after sawing baseboards and crown molding, sweeping, and picking up tools. My kitchen looks amazing! The flooring people were also great to work with! Everyone at Poulin that I worked with was responsive, caring, and took care of questions I had along the way as soon as possible. I plan to use Poulin for bathroom updates and carpeting in the future. I hope that ***'s supervisor, who went above and beyond with resolving a few wrinkles, and *** will be working on future projects with me!
I wanna talk about Poulin Design Center in ***
I wanna talk about Poulin Design Center in ***. They did a great job on my master bathroom. Big thanks to *** and *** for hooking us up. *** knew all the different options and gave us some good ideas on how to use the space. The designs they showed us made it easy to see what it would look like when it was done. *** and *** checked everything a bunch of times to make sure it was all good. ***, the guy who did the work, was awesome. He treated it like it was his own bathroom and made sure every little thing was perfect. He even asked us if we had any questions or wanted to check out the progress. The whole team was really good at keeping us in the loop and letting us know what was going on. If you're thinking about doing a remodel, you should definitely check out Poulin Design Center.
Poulin Design Remodeling Complaints 2
Had bathroom remodel last December, and started having problems with the lights they put in
Had bathroom remodel last December, and started having problems with the lights they put in. A tech came out and swapped the light switch. But it didn't fix the issue. So, I called Customer Service on September 22nd and put in a repair order. Kevin, a tech, called on 9/26 and wanted to come that day. But I had a doctor's appointment and couldn't be there. I didn't hear from Poulin again. So, I called Kevin on 9/30 - no answer. On 10/4 I called Cust Service and they said someone would call me back. But no one did. I called again on 10/5 to both Kevin (no answer) and Poulin said someone would call me back. On 10/6 I called Poulin again and was told someone would call me back. But I can't get anyone to call me back or give me a time when this can be fixed. The last Customer Service person was ill-informed and rude when I kept asking if there was anyone else I could talk to. He said no one else was there.
I went to Poulin in Santa Fe NM on April 9th and paid over $2000 for a designer
I went to Poulin in Santa Fe NM on April 9th and paid over $2000 for a designer. They said it would be credited to my project if I used Poulin for my remodeling. I didn't get an estimate until 6/25. They gave me one big number for many projects. I asked for a breakdown and the designer said they would get it to me. I never heard back, so I emailed again on 7/12. The designer said they were working on it, but I never heard from them again. On 9/13, the lead designer and sales manager called me and said the person I was working with was gone and they were trying to figure out my job. I called back and told them what happened. They said sorry and would talk to the owner about getting me a refund for the design fee. I haven't heard from Poulin since. I have all the emails and voicemail from the sales manager.
Is Poulin Design Remodeling Legit?
Poulin Design Remodeling earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Poulin Design Remodeling has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Poulindesigncenter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Poulindesigncenter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Poulin Design Remodeling protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Poulin Design Remodeling has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About Poulin Design Remodeling
At Poulin Design Remodeling, the focus is on delivering exceptional results that exceed the expectations of their clients. They take pride in their ability to listen to their clients' needs and desires, and then work closely with them to create a customized plan that meets their unique requirements. Whether it's a kitchen remodel, bathroom renovation, or a complete home makeover, Poulin Design Remodeling has the expertise and resources to get the job done right.
One of the key factors that sets Poulin Design Remodeling apart from other home remodeling companies is their commitment to quality craftsmanship. They use only the finest materials and employ skilled craftsmen who take pride in their work. This ensures that every project they undertake is completed to the highest standards of quality and durability.
Another important aspect of Poulin Design Remodeling's approach is their emphasis on communication and transparency. They keep their clients informed every step of the way, providing regular updates and addressing any concerns or questions that may arise. This helps to ensure that the project stays on track and that the client is completely satisfied with the end result.
Overall, Poulin Design Remodeling is a trusted and reliable partner for anyone looking to transform their home. With their extensive experience, commitment to quality, and focus on client satisfaction, they are the go-to choice for homeowners in the Albuquerque area and beyond.
Overview of Poulin Design Remodeling complaint handling
-
Poulin Design Remodeling Contacts
-
Poulin Design Remodeling phone numbers+1 (505) 880-2500+1 (505) 880-2500Click up if you have successfully reached Poulin Design Remodeling by calling +1 (505) 880-2500 phone number 0 0 users reported that they have successfully reached Poulin Design Remodeling by calling +1 (505) 880-2500 phone number Click down if you have unsuccessfully reached Poulin Design Remodeling by calling +1 (505) 880-2500 phone number 0 0 users reported that they have UNsuccessfully reached Poulin Design Remodeling by calling +1 (505) 880-2500 phone number
-
Poulin Design Remodeling address8600 Pan American Fwy NE, Albuquerque, New Mexico, 87113-1920, United States
-
Poulin Design Remodeling social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!