Preferred Choice Restoration’s earns a 1.0-star rating from 6 reviews, showing that the majority of clients are dissatisfied with their restoration services.
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On December 1, I hired Preferred Choice Restoration to fix and build my shower
On December 1, I hired Preferred Choice Restoration to fix and build my shower. They were real fast to ask for money, which they got, but then they left the project by not answering my calls or giving excuses about why they couldn't keep going. Their subcontractor also had an excuse every time he cancelled an appointment to finish the shower. 'Cause they didn't seem interested in this job, the shower is still not usable after three months.
Preferred Choice Restoration was contacted and engaged to complete a demo/dryout of our upstairs bathroom due to water damage
Preferred Choice Restoration was contacted and engaged to complete a demo/dryout of our upstairs bathroom due to water damage. My husband initiated/filed the insurance claim with our homeowners' insurance company. We filed documentation from our personal plumber for the insurance claim. Preferred Choice Restoration quoted us a price of $1200 for the demolition and dry out services. When they submitted the documentation for insurance, that price had changed from $1200 to $1831.50. After obtaining a second opinion from an outside company, it was discovered that Preferred Choice Restoration had MISSED a significant amount of damage in the flooring of our upstairs bathroom. Additional work had to be completed to remove and replace much of the flooring and supports, of which Preferred Choice Restoration was planning to leave in place and just cover back up. Upon review of their billing invoice, there is no explanation for the increase in price from $1200 to $1831.50. In an email correspondence, we were told that the price difference was due to the dry out equipment being used for an additional day (which it was not). The job that was done was unacceptable, and then they demanded payment which was significantly more than their original verbal quote that was given. I have written correspondence from the company to confirm everything I've stated here is true. I would highly recommend never engaging this company for services. They contract out all the work, and NOBODY is accountable for anything.
Preferred Choice Restoration Complaints 4
In June , I had my air conditioner and air handler replaced by another company
In June , I had my air conditioner and air handler replaced by another company. When they removed the air handler, they found mold on the wall and told me to contact Preferred Choice Restoration to fix it. Preferred Choice sent someone to estimate the water damage that caused the mold. The estimate was very detailed and came to $2,073.16. It included $587.67 for detaching and resetting the water heater. However, they never did this and it wasn't necessary to fix the water damage and mold. My complaint is that I was overcharged for something that wasn't done. My wife wrote a check for the full amount, $2,073.16, which included the water heater work that wasn't done or needed.
April 12th, 2023 Claim Number: *** (Progressive Insurance) To Whom It May Concern, On 2/26/23, I was referred to Preferred Choice
April 12th, 2023 Claim Number: *** (Progressive Insurance)
To Whom It May Concern,
On 2/26/23, I was referred to Preferred Choice Restoration in (***) by a company called ***. We discovered a leak from the laundry room (washer) to the garage and contacted the *** company. Mr. from *** came and replaced a new pipe.
Due to the leak, the ceiling in our garage and the drywalls were damaged. Several technicians from Preferred Choice Restoration came to our property with equipment to fix the leak and discussed how to resolve the problem. They mentioned that they would replace the damaged drywall after completing the project.
Unfortunately, the service provided for the drywalls on the ceiling and the side was inadequate. They remain open. The company received a payment of $2568.18 from Progressive Home/by ***. However, as of today, the service has not been completed, even though the payment was sent to Preferred Choice Restoration on March 20th.
To resolve this issue, I kindly request that the project be fully repaired. I am looking forward to your response and a resolution to my problem. I will wait for a couple of days before seeking help from a consumer protection agency or other assistance.
Please contact me at the above address or by phone at *** or ***.
Mrs.
I was referred to Preferred Choice Restoration by my plumbing company because my kitchen pipes had corroded and caused a big leak, which messed
I was referred to Preferred Choice Restoration by my plumbing company because my kitchen pipes had corroded and caused a big leak, which messed up my cupboards. We started the process to remove the cupboards and fix the pipes in July 2022. During this time, there were some miscommunications. People would show up at my house without telling me, and sometimes they couldn't even do the work. The managers would promise that someone would be there, but they never scheduled anyone. They also confused me with other customers and sent the wrong people over, who were rude. I have two big dogs, so I have to put them away when people come over. Some workers told me they would wait outside, but then they would come back inside without me knowing. When I asked them about it, they got rude with me. I told them that just because I didn't answer the door doesn't mean they can walk in. My dogs could be out and it's not safe. So, they walked out and left. Since we started this project, I've had family come over to be there while they work, taken days off, and changed my hours to be available for them. The final straw was on January 30, 2023. The project manager told me a week before that we would be done by that date, but the plumber said that when the managers installed the countertops the week before, they glued the sink area and now the plumber couldn't install the sink properly. He said it would be unstable and could fall into the cupboards, causing more damage. He didn't want to do that to me. So, once again, the completion date that was promised to me was not met.
Is Preferred Choice Restoration Legit?
Preferred Choice Restoration earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Preferred Choice Restoration. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Preferred Choice Restoration's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Preferredchoicerestoration.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Preferredchoicerestoration.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Preferredchoicerestoration.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The preferredchoicerestoration.com may offer a niche product or service that is only of interest to a smaller audience.
- Preferred Choice Restoration protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
My house had a foundation leak in December 2022
My house had a foundation leak in December 2022. I called my plumber, and they recommended Preferred Choice Restoration. I called them, and they came to start drying out the water. They kept giving me false timelines and didn't show up or call when they said they would. Their guy who worked on the cabinets ended up cracking my cabinet doors. Preferred Choice decided not to pay him, and he called me on two Sundays in a row to complain about it. When it was time to schedule the re-installation of my countertops and sink, I was so frustrated with this company that I told them we should settle the bill for the re-installation before finishing the flooring. At least, at this point, the flooring wasn't preventing me from cooking and eating. Without the countertops and sink, I couldn't prepare meals. So, when I suggested settling the first bill, they told me that without the promise of the flooring job, the installation of the countertops and sink would probably take longer. This feels like blackmail, which is a crime. Since then, I hired another company to replace the flooring. I have sent the final payment to Preferred Choice. The owner of the company called me today and said she had no idea what the problem was. I told her to check with her people as they had all the emails and text messages. I told her that she was responsible for knowing what her people were doing. I also informed her that I would be taking this to the ComplaintsBoard.com. Her employees were condescending and rude. I have worked in customer service for many years, and this was the worst experience I have ever had. It is now May 1st. This process took almost 5 months because they didn't show up when they said they would. It has cost me a lot of money in food deliveries since I haven't had a kitchen for almost 5 months. I have paid this company nearly $10,000.00 for countertops that are uneven, cabinet doors that are cracked, damaged countertops, and a missing side splash.
About Preferred Choice Restoration
One of the key factors that sets Preferred Choice Restoration apart is their team of highly skilled and experienced professionals. Each member of their team is dedicated to providing top-notch service and has undergone extensive training to ensure they are equipped with the knowledge and expertise needed to handle any restoration project.
Preferred Choice Restoration takes pride in their ability to handle a wide range of restoration services. Whether it's water damage restoration, fire damage restoration, mold remediation, or any other type of restoration work, they have the skills and resources to get the job done efficiently and effectively.
When it comes to customer service, Preferred Choice Restoration excels. They understand the stress and inconvenience that comes with experiencing a disaster, and they are committed to providing prompt and compassionate service to help alleviate some of the burden. Their friendly and professional staff is always ready to assist customers throughout the entire restoration process, from initial assessment to the final completion of the project.
In addition to their exceptional service, Preferred Choice Restoration also utilizes the latest technology and equipment in their restoration work. They stay up-to-date with industry advancements to ensure they are providing the most efficient and effective solutions to their customers. This commitment to innovation allows them to deliver high-quality results in a timely manner.
Preferred Choice Restoration takes pride in their reputation for delivering exceptional results and exceeding customer expectations. Their dedication to quality, professionalism, and customer satisfaction has earned them a solid reputation in the restoration industry. Customers can trust that when they choose Preferred Choice Restoration, they are choosing a company that will go above and beyond to restore their property to its pre-loss condition.
In conclusion, Preferred Choice Restoration is a highly reputable and trusted restoration company that offers a wide range of services. With their team of skilled professionals, commitment to customer service, and utilization of the latest technology, they are the preferred choice for all restoration needs.
Overview of Preferred Choice Restoration complaint handling
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Preferred Choice Restoration Contacts
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Preferred Choice Restoration phone numbers+1 (480) 785-2379+1 (480) 785-2379Click up if you have successfully reached Preferred Choice Restoration by calling +1 (480) 785-2379 phone number 0 0 users reported that they have successfully reached Preferred Choice Restoration by calling +1 (480) 785-2379 phone number Click down if you have unsuccessfully reached Preferred Choice Restoration by calling +1 (480) 785-2379 phone number 0 0 users reported that they have UNsuccessfully reached Preferred Choice Restoration by calling +1 (480) 785-2379 phone number
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Preferred Choice Restoration emailscare@preferredchoicerestoration.com79%Confidence score: 79%
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Preferred Choice Restoration address125 N Sunway Dr, Gilbert, Arizona, 85233-5003, United States
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Preferred Choice Restoration social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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