Pressure washers direct
Reviews and Complaints

Pressure washers direct (pressurewashersdirect.com) is a website that sells pressure washers and accessories. I recently purchased a pressure washer pump from them, but I was disappointed with the price. It was overpriced compared to other websites that sell the same brand name pump. I decided to return it out of principle alone.

After some research, I found the same brand name pump with 1000 more psi, same gpm, and it included the unloader, thermal relief valve, and the general pump quick connect kit for $100 less and free shipping! I couldn't believe it. I found my new pump from Toolbarn.com.

The first picture is my $100 less, 1k psi more, free shipped, Toolbarn pump. The second picture is the Pressure washer direct pump. As you can see, the Toolbarn pump is a much better deal.

I was disappointed with my experience with Pressure washers direct. I would not recommend them to anyone looking for a good deal on a pressure washer pump.

I bought the TriKleener and a pressure washer from Pressure Washers Direct. The TriKleener was supposed to be great, but it didn't work at all like they said it would. I was really disappointed. When I called Pressure Washers Direct to complain, they told me it wasn't their fault and that I had to pay to ship it back and pay a restocking fee. My husband was on the phone for over 4 hours trying to get them to help us, but they wouldn't. They also didn't respond to our emails. It was really frustrating and I don't think I'll ever buy from them again.

I bought a pressure washer from Pressure Washers Direct and it came pretty quick, but when I opened the box, some parts were missing. I sent them an email and told them what happened, but it took a lot of back and forth before they said they would send the missing parts. That was like 6 weeks ago and I still haven't seen anything. I've sent more emails, but nobody's getting back to me. I tried to use the chat thing on their website, but it's not working. I even tried calling them, but I was on hold for almost two hours and nobody ever picked up. I'm just gonna buy the parts somewhere else. This place has the worst customer service ever. I wouldn't even give them one star if I could.

I gotta say, I'm not too happy with the customer service over at Pressure Washers Direct. I mean, I shelled out some serious cash for a Dewalt 4200 psi pressure washer just a few months ago, and wouldn't you know it, the darn pressure pump broke after only 20 hours of use! So I took it to one of their service centers, and let me tell you, it was a real hassle. I had to wait a whole four weeks just to get a notice that the pump wasn't covered under warranty. Can you believe that? I mean, it's practically a brand new pump!

So I reached out to the folks over at Cat, the pump maker, and wouldn't you know it, they wouldn't honor the warranty either. I was really starting to get frustrated at this point, so I decided to give Pressure Washers Direct a call. I explained the situation to them, and they said they'd get back to me. Well, I'm still waiting for that call, let me tell you. I even contacted them again, and they told me they couldn't help me. Can you believe that? I mean, what kind of customer service is that?

So folks, let me tell you, be careful when dealing with these guys. I wouldn't want anyone else to have to go through what I did.

I thought I'd be smart and save myself some cash by ordering a pressure washer from Pressure Washers Direct instead of Amazon. Boy, was that a mistake! When the package arrived, I was shocked to find a used and leaking pressure washer with multiple broken parts. I was so disappointed and frustrated that I immediately contacted the company for a refund or exchange. But they refused to help me out! Can you believe it?

After several attempts to get my money back, I finally had to resort to PayPal to get some assistance. Even then, I had to pay a whopping $75 for shipping to return the item. And all of this for a pressure washer that cost me only $180! What a complete rip off!

I tried to reach out to Stanley, the manufacturer, for help, and they were more than willing to provide me with any parts I needed. But I didn't want to become a repair technician! I just wanted a brand new pressure washer that worked properly.

In the end, I had to order a new pressure washer from another company. I was so disappointed with my experience with Pressure Washers Direct that I wouldn't recommend them to anyone. Save yourself the hassle and go with a more reputable company instead.

I recently made a purchase from Pressure Washers Direct and unfortunately, I had a less than satisfactory experience. I ordered some items that were supposed to be in stock, but after a week had passed, I still hadn't received any shipping confirmation. I decided to reach out to their customer service team to inquire about the delay.

To my surprise, I was informed that there was a "technical issue" that had caused the delay. I was frustrated with the lack of communication and transparency, but I decided to give them the benefit of the doubt and asked them to cancel the items so I could purchase them elsewhere. They agreed to cancel the items, but just two hours later, I received a notification that part of my order had shipped.

I immediately called back to customer service to express my frustration and confusion. They informed me that the items had already been scheduled to ship, so they couldn't stop it. I then asked if the back-ordered item would still be shipped, and they told me that it would be cancelled. However, several hours later, I noticed that the back-ordered item had been changed to "shipped" status, but it had not actually been delivered to the shipper.

Overall, I was disappointed with the deceptive and dishonest practices that I experienced with Pressure Washers Direct. It seemed like they were trying to avoid refunding my money by using these tactics. I hope that they can improve their communication and customer service in the future.

Pressure Washers Direct is a website that sells pressure washers and accessories. I recently had an experience with them that left me feeling frustrated and disappointed. I ordered a Hand Knob assembly attachment for my frame rails to handlebars attachment, but when the package arrived, it was missing both sides. I called their customer service line and was put on hold for over an hour before finally speaking to someone. They assured me that they would ship the missing parts right away.

However, after waiting another week, I received only one knob instead of the two that I needed. I called the service center again, but was put on hold for another hour before giving up. I was so frustrated that I couldn't help but express my anger. I told them that their service center was like the loins of hell from julbrata and that they would be getting no soup from the soup Nazi. I even went as far as to say that I would never recommend this place to anyone and that they would be a nightmare for BBB centers of disease.

Overall, my experience with Pressure Washers Direct was not a good one. The customer service was slow and unhelpful, and the missing parts only added to my frustration. I would not recommend this website to anyone looking for pressure washers or accessories.

I recently purchased a Simpson MegaShot MS 3125-S Power Washer from Pressure Washers Direct on July 11, 2021. The shipment arrived quickly on July 14, 2021, but unfortunately, the packaging was damaged. I was disappointed to see that some of the parts were also damaged. I immediately took pictures of the damaged packaging and parts and contacted the customer service team on July 16. According to their email, they promised to get back to me within 1-2 days, but unfortunately, that did not happen.

I tried calling the customer service team several times, but no one answered the phone. Finally, I decided to call the sales department and explain my situation. I was able to speak to two humans over the phone in a month, and one person via chat. One of them asked me to provide pictures and a label, and later asked for the engine number. The second individual told me that the engine number was wrong and asked me to provide all the pictures again, along with the picture of the engine number. I stayed on the phone with him until he confirmed that he had received the email and all the pictures he needed.

Last week, I received two packages from Pressure Washers Direct, but to my surprise, neither of them contained the replacement parts for the damaged ones. Instead, they were something completely different. I was frustrated and disappointed with the lack of customer service from this company. I even wrote to the headquarters, but I have not received any response yet.

In conclusion, I would like to warn potential buyers to be careful when purchasing from Pressure Washers Direct. Their customer service is non-existent, and they do not seem to care about their customers' satisfaction. I hope my experience will help others make an informed decision before buying from this company.

I just found out that renting a pressure washer for a couple of days costs almost the same as buying one. So, I went to various stores in our area to find one that I liked. But, the store couldn't provide much information about the product except what was printed on the box. That's when I decided to search the internet for the model I liked and found it on Pressure Washers Direct.

I was surprised to see that they not only had the model I wanted, but they also had models of every quality level and size from several manufacturers. They provided a lot of information about each model and even made recommendations based on the intended usage. They ranked the top five models for my usage, and the one I wanted was ranked fifth. So, I decided to check out the models above it.

To my surprise, the top model was only $20 more, and it was still cheaper and more convenient than buying locally. I checked the Better Business Bureau (BBB) before ordering, and they had an A+ rating. Plus, they provided free shipping with delivery to our carport, which was more convenient for me. The order was filled promptly, and delivery took only three business days.

The only problem was that the bottle of engine oil included by the manufacturer was punctured during shipping and made a mess of the double boxes it was shipped in. But, that was a minor issue compared to the quality of the product. The washer works great, and I'm pleased that the site directed me to it because the quality of the hose and wand seem to be better than the other model, and the pump is from a highly rated manufacturer instead of an unknown one.

I also found out that this company is part of a larger company, Power Equipment Direct, which also has subdivisions selling generators, pumps, log splitters, wood chippers, and snow blowers. Although I haven't used any of those sites, I wouldn't hesitate to try them.

Overall, I had a great experience with Pressure Washers Direct. They provided a lot of information about the products, made recommendations based on my usage, and had a wide range of products to choose from. Plus, their free shipping and prompt delivery made the buying process more convenient for me. I would definitely recommend this site to anyone looking to buy a pressure washer.

If you're looking for a place to buy equipment and you're on a tight budget, Pressure Washers Direct might be the place for you. However, if you have the means to shop elsewhere, I would recommend doing so.

As someone who is leaving the military soon and looking to start pressure washing while finishing up some schooling, I ordered a soft wash system from PWD. When it arrived, the box was barely held together with just two pieces of tape. The metal parts had scratches on them and the bubble wrap around other parts had been stripped away. While I understand that UPS delivered it, I've received many deliveries from them before and have never received something in such poor condition. It's not their job to repackage a shipper's laziness, but it's frustrating nonetheless.

When I started assembling the unit, I immediately noticed that I was missing pieces - a wheel and an axle. I called PWD and they politely informed me that they don't handle missing or damaged pieces on the products they sell and to contact the manufacturer instead.

To make a long story short, I took inventory of everything in the manual and discovered that I was missing my entire pump unit. I only had a replacement cartridge that had already been used. There were rings where washers and screws sat on a previous installation and dirt and scratches all over it. I called BRAVE, the manufacturer, and they looked up my information and machine. They sent replacement parts right away and stood by their product. They even offered to send me replacements for any parts that had paint scraped off. I declined those but appreciated their willingness to literally send me a new unit if they had to. They didn't charge me shipping or anything for the parts. BRAVE is a manufacturer of integrity. I will order from them directly next time if possible.

I purchased a General Pump hose reel, which leaked and was unusable. Pressure Washers Direct would not honor the warranty, in spite of multiple emails. I also contacted General Pump who confirmed that Pressure Washers Direct should handle the issue and forwarded this to the latter company. Again to no avail. Their sales department is fine, but service after the sale is nil.

I ordered a pressure washer from Pressure Washers Direct and was pretty disappointed with my experience. First off, my shipment was late which was a bummer. Then, when my item finally arrived, it was damaged. Not cool. But the worst part was dealing with Maria from customer service. She was not truthful and just an all-around terrible person to deal with. I wouldn't recommend this company to anyone.

So, I ordered a pressure washer pump from Pressure Washers Direct and I gotta say, the wait time is pretty long. I mean, it's been a while and I still haven't received my order yet. I'm starting to get a little worried, especially after reading some of the reviews. But hey, I'm gonna give them the benefit of the doubt and hope that the product quality is worth the wait. I'll definitely update this review once I finally get my hands on it.

I had a pretty bad experience with Pressure Washers Direct. I tried to buy a power washer from them using my credit card, but they said it was fraudulent even though it went through on my end. I was pretty frustrated with that, to be honest.

Luckily, I was able to find the same power washer at Lowe's for the same price. I ended up buying it from a person there instead. It was a lot easier and less stressful than dealing with Pressure Washers Direct.

Overall, I wouldn't recommend using this website to buy anything. It seems like they have some issues with their payment system, and I don't want to risk having my credit card flagged as fraudulent again. It's just not worth the hassle.

I gotta say, I'm pretty disappointed with my experience with Pressure Washers Direct. I mean, I ordered some stuff over three weeks ago and it's still not here! And to make matters worse, they only gave me one tracking number for multiple items, so it's been a real pain trying to figure out where everything is. I've tried reaching out to their customer service team, but the communication has been pretty poor. It's frustrating because I was really excited to get my hands on these pressure washers, but now I'm not so sure if it was worth it. I hope they can get their act together soon because I don't think I'll be ordering from them again.

I gotta say, I'm pretty disappointed with Pressure Washers Direct. I bought a pressure washer for $1400 and referred a friend who spent $426, hoping to get some referral cash. But nope, they won't give me anything. It's a real shame because I recommended this company to a good friend and now I feel like I let her down.

To make matters worse, I want to return the equipment but the shipping costs are outrageous. They're charging me an arm and a leg just to send it back. I don't know what to do. I feel like I'm stuck with this expensive pressure washer that I don't even want anymore.

Overall, I wouldn't recommend Pressure Washers Direct to anyone. They don't seem to care about their customers and their return policy is a joke. Save yourself the trouble and go somewhere else.

I gotta say, I had a pretty rough experience with Pressure Washers Direct. I mean, don't get me wrong, they got some good stuff on their website, but when it comes to customer service, they really dropped the ball.

First off, I ordered a pressure washer from them and it arrived all banged up and damaged. I mean, come on, that's not how you treat someone's order! So I tried to get a return set up and it was a total pain in the butt. They kept telling me it would be 24 to 48 hours before they could get back to me, but no one ever did. And when I finally did get in touch with someone, they acted like it was my fault that the item was damaged in the first place.

And don't even get me started on trying to get a refund. It's been almost a month and I still haven't seen a dime. They just don't seem to care about their customers at all.

Overall, I'd say if you're thinking about buying something from Pressure Washers Direct, you might want to think twice. Sure, they got some good stuff, but if anything goes wrong, you're gonna be in for a real headache.

I recently made a purchase from Pressure Washers Direct and I have to say, I was a bit disappointed with my experience. I ordered a brand new Simpson 3200 pressure washer, but unfortunately, it arrived without a manual. As someone who likes to read instructions before operating new equipment, this was a bit frustrating for me. Additionally, I was disappointed to find that there was no quick set-up guide included, despite the fact that I had seen one in the videos on the website.

To make matters worse, I also discovered that my pressure washer was missing a wand. I was really hoping to use my new purchase right away, so this was definitely a letdown. It seems like someone should have checked the order before shipping it out to ensure that everything was included.

Overall, I have to say that my experience with Pressure Washers Direct was pretty lax. I wasn't a happy camper with the missing manual, set-up guide, and wand. While I'm sure that mistakes happen, it would have been nice if someone had taken the time to double-check my order before sending it out.