ProFlowers review: unauthorized charges 219

This company is COMPLETE AND UTTER ###. I saw this charge on my account last month, but didn't really think about it. I saw it again this month, decided to Google the number, and came upon the gem that is this site. I called in, told the lady the problem, and she canceled my "membership" and told me I'd get a refund within 7-10 business days. Yeah, I better have. ProFlowers, why go through all of this trouble? Getting phone calls from hundreds of unhappy EX-CUSTOMERS and have to issue refunds...Stop screwing people over in the first place. I'm a college student, and money is as tight as it is, I don't need $14.95 charged onto my account when I've only ordered flowers once.

Upon signing up for this crap, I was also given an opportunity to get free shipping. MY ###. I guess it was a "my bad" for not reading and taking the time to understand everything clearly. But seriously, I've never used their site and didn't even know that I had to pay a membership fee. The charge is $9.97 a month. They've been billing me with this charge for three months. That's 30 dollars taken out of my account for doing absolutely nothing. Good job ProFlowers. Good Job.

This too happened to me. It is wrong, misleading, and I am angry. I called and complained and they are returning all the money they took out of my account...a total of $165. I wil never shop there again and I will tell everyone I know not to shop through them as well. It is a shame because their flowers are so nice, but to scam people over a 15 dollar coupon...Are you serious?

Hey, so I had the exact same situation that everyone is describing.
I called in, got ahold of "Linda". Her operate ID is "lki" (LKI)

Tell them you weren't aware of the agreement and that you want a full refund.

Luckily, my online banking system allowed me to search through my history to find 7 debits from my account for $14.95 a piece. I told Linda I wanted every penny refunded, including the $1.95 registration charge (look in your account, it's hidden in there). She said that wouldn't be a problem. She told me if I paid with a debit card, the full amount would be refunded in 7-10 business days. If I paid with a credit card, the amount would be refunded in 1-2 billing cycles.

MAKE SURE TO TELL THEM YOU WANT THE ACCOUNT TO BE CANCELLED, otherwise they will continue to bill you. When she says, "I can cancel the account, but I can't promise you won't agree to this Easy Saver program the next time you order from ProFlowers." I responded, "I'm not ordering from them again, go @#$% yourself."

We will see.

GOOD LUCK,
Colin

Give me a break. I came across the same charges on my statement. HOWEVER... I am smart enough to check my statement regularly and picked up on the enrollment with the initial charge of $1.95! If you don't check your statements - well, then I call that STUPID. After I called to cancel, I went back to the PRO FLOWERS site and checked to see how "fraudulent" it was. IT'S NOT. A WHOLE page comes up offering a discount on your next purchase... TELLING you that that discount includes the 30 trial of Easy Saver. You actually HAVE to enter your email address AND zip code ANDDDDD click on "enroll me now" ! If you people can't see that, you don't need to have a credit card OR bank account. I too called to cancel. I spoke with a perfectly lovely customer service representative who was more than helpful in explaining the enrollment process as well as refunding my money. All I had to do was request it. These poor people you are calling have NOTHING to do with the enrollment. They are just the unfortunate souls who have to deal with hotheaded idiots like all of you. What the heck are you getting out of being rude and demanding to these people! It's a job. How would you like people to call YOU all day and yell at you? You get alot more with honey than with vinegar. LEARN TO READ AND OWN UP TO YOUR OWN MISTAKES. This is a perfectly ligit company. I have looked into it. They have been in business for longer than I am old, and if you think being a bunch of idiots in denial is going to bring them down... well, continue to waste your time. However, I would suggest you spend that time learning to READ rather than yelling about someone "stealing" your money when it's your own fault. Jerks.

Dearest "It's Personal"...

So basically you’re saying that everyone on this board is stupid…Or jerks….None of us can read, we don’t deserve bank accounts or credit cards and you’re the smart guy in all of this? Talk about an idiot….You came to this board because you obviously had the same problem….What’s your excuse? Can’t you read? Don’t you know how to operate your computer? If this is so beneath you then how the Hell did you end up in this predicament as well? Talk about a hypocrite….You need to think before you type, and I would venture to say…You probably REALLY need to think before you speak….You strike me as one of these self promoting genius’s who has the IQ of a potato bug and doesn’t know when to shut the F#*k up…..

I spotted this charge on my cc bill today, and called the number indicated. I spoke with a very pleasant woman who removed the charge without pressuring me too much, although she did ask specific questions about why I might not want the service. The whole call took about 4 minutes including wait time for a customer service rep. They don't put up much of a fight, which is fine, but it does seem as though they are expecting some trouble, and it is further, a rather underhanded way of doing business. Based on previous comments, I'd say that ProFlowers is doing more damage than good for their business, esp since there are many other online floral merchants to choose from who are not engaging in 'stealth' billing tactics.

Did anyone actually see the money come back? About $165 taken here. I truly believe if this wasn't a scam, they wouldn't refund our money. They know what they're doing is sketchy.

Yes...I believe that everyone has actually seen the refunds come to fruition. I myself, did get every cent back.

I agree i am going through the same problem except i wish i had used a credit card instead of my check card because they did not catch it and i have 10 $14.95 charges! Check your statement for FREESHIPPING.COM also - they were charging me $9.95 a month - this is also becasue of PROFLOWERS - i will never ever use them again - i am trying to get this resolved. I may just end up cancelling my check card and getting a new one. What a crooked company.

just noticed this charge on my amex. i've ordered a lot of flowers from proflowers and have always been very satisfied. when i heard that proflowers was at the root of this scam, i called them. they called encore marketing and refunded my $14.95 x 12. no questions, no hassles. 3-4 minutes on the phone. glad to get the money back, very dissapointed with my favorite flower source.

Same exact scam as everyone else. It took me 2 months to catch it. EasySaver/Proflowers knows exactly what they are doing and are happy to refund everyone who asks for it because they make so much money off the people who do not. I will never order from Proflowers again. These Proflower ### either own Easy Saver or share in their profit which is why they do not disassociate themselves with Easy Saver after hundreds of legitimate complaints.

Funny. I sent a complaint to Proflowers and received the same generic response as Katie did 586 days ago. I received their response within 5 minutes of sending it out.

Dear David,

Thank you for contacting ProFlowers. We sincerely apologize for the inconvenience our EasySaver partnership program may have caused you. We really appreciate your feedback on the EasySaver Rewards program. Rest assured, we take your comments seriously and we are constantly evaluating our partner programs to ensure they are providing the best value to our customers.

We apologize for any confusion you may have had with the enrollment process or the program itself. Let me take a moment to summarize the program enrollment. After you make a purchase on our site, we offer a $15 coupon good towards your next purchase. If you click on that coupon you will land on a registration page to join our EasySaver Rewards program. In order to enroll and receive the coupon, you must enter your email address and zip code as your acceptance of the terms and conditions of the program. The enrollment process and related partner program fees are stated within the Offer Details to the left of the "accept" button. We do not wish for any customer to be in the program who does not desire to be, and will help you to cancel your membership if you wish. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at [protected] Monday - Friday 9:00 AM - 9:00 PM ET and simple instructions will be provided for you to cancel.

We understand your frustration and will incorporate your feedback as we refine the program for future customers. To follow up, I am going to forward your valuable comments to our group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. If you have any questions or concerns, please do not hesitate to contact us. You may also call our customer care hotline at [protected] and one of our representatives would be more than happy to assist you regarding your concerns. We are available for you 24 hours a day and 7 days a week.

Are you guys sure these are UNAUTHORIZED charges, or did you not check the details before you clicked on the offer. I checked it out and this is where you are sent when you place an order with proflowers. It seems pretty clear to me that they are going to charge your credit card.

https://salesengine.encoremarketing.com/feeds/landing.cfm?siteID=10085

They got me too.

I want to start a class action suit.

I just noticed the same charge on my Amex card, which reads as follows:

02/05/2010 Fri ENCORE MKTG [protected] 0 14.95

SNAPFISH VP
Description
53351
Doing Business As : EMI
Merchant Address : 4501 FORBES BLVD
LANHAM
MD
LANHAM
[protected]
UNITED STATES

Dispute/Inquire about this charge
Category: Merchandise & Supplies - Mail Order

This is truly a scam! I don't even remember the last time I ordered from Proflowers. Trying to call the 1866 customer service line, but it's only open during business hours. How convenient! Why does this company still exist?! We should contact the News to address this on national TV.
-Enraged

WOW! What the ...? I just noticed this charge too.

I hope I see the money back from this for 11 months of the 14.95 scam. I googled the phone number on my statement and saw this site about others being scammed. Went back months and boy was I upset. We will see if in 7-10 days I will get full refund. I too will never order from pro flowers again and I have told all 300 employees in mass email about this scam. Too bad pro-flowers you can't keep a good service above board. I hope your company goes down hard over this scam.

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.

This is nice, but to be honest I won't call. For me it is just too late. I liked ProFlowers in general at the beginning - their flowers are nice; however, whatever this was, that was not so polite. Those additional charges were going straight to my credit card bill that I don't review very thoroughly. I was forced to do research on what that came from. I had to take time to make a call during my work day, for which I don't have very much time. True, this is not such a big deal - I just can imagine how many people there are out there that are still getting charged these random fees w/o even realizing it. If ProFlowers decided to work with their partner and stop such fees for everyone then that would make me feel better. Of course, I wouldn't mind some kind of ProFlowers Promo Code to get some $$ off the next purchase, but I don't care as much. I am more upset about how subtle this whole act was, and I bet it is only us, the complaining ones, that are getting the apology.

Message to Caroline - Look for another job

I WAS- (PAST TENSE) a customer of PROFLOWERS for 5 years

Stealing is just plain stealing, you can call it a "Partner Program"

Is that a joke? How much do you get paid on the kickback from Easy Saver for

people that don't call for a refund? You may be expecting a class action suit for fraud,

and interest we paid on our cards plus the interest you owe us for keeping our money.

By the way you took mine for 18 months, being a participant in the theft is just as bad as being the thief. I tell everyone I know not to not use PROFLOWERS

I cannot emphasize enough the previous message to ask how many charges there were and demand that all of them be reversed. Initially, the customer service rep will only offer to cancel your account and refund the latest charge. So they are making money off of 1) people who never notice the charge and 2) people who cancel and only get one cycle refunded when they have been charged for several cycles. Because they are apparently so willing to refund and process so quickly, I can only conclude that this is their planned business model -- to rip off as many people as often as possible with an expected expense being refunds to those who notice. Sadly, I imagine they are making enormous amounts of money in this dishonest manner. P.S. Just stay on the line, do not push any of their automated menu numbers, and you will get a live person.

I just happened to see this charge on my account the other day, for 14.95 from EZ Saver. I called the phone number and finally found out that I had been getting charged this every month for a year! that was about $180 of unauthorized charges from this company. After I called and asked for refund, the told me they could refund the last two months, $30 in total. I told them no, I wanted all of it. They then we so nice to offer me $80 back. I asked what about the other $100. Finally after standing firm they will refund all $180 in a billing statement or two. This is terrible business and I will not order from ProFlowers anymore after this.

ProFlowers, are you doing anything about this?

I think this is as horrible and illegal as everyone else. I however did not have any problem getting 11 months of charges reversed in a timely manner. This does not discount the inmoral business practices, however. I hope there is a class action suit brewing somewhere or the national news picks up this story so others can check there statements. The nerve of this compnay not to come clean now, they know who htey have charged and they are just hoping that they can keep this outrageous profit making scam as long and as far as possible. No excuses, no explanations are deserving with this issue.

What can we do to bring it to national news story?

Well most national news have blogs, are on facebook, have phone numbers. Locally we have reproters that report on those kinds of things, but mostly when there is no satisfaction in complaint. Thus far, most people have been reiumbursed, so it is more about getting the word out there.

Hello Everyone,

My name is Caroline and I am the Special Programs Associate at ProFlowers, dealing with our partner programs. I would like to hear all of your feedback on the programs and your experiances with them. We do want to make sure that we take care of our customers. We are constantly evalutating our partner programs and I do want to hear your feedback in order to do so. Please feel free to call me directly at [protected]. I look forward to hearing from you.

I ordered flowers for my Mom's birthday in Jan 2010 and since then this EASY SAVER scam has been hitting my credit card with $14.95 every month. It's only now that my bank called to warn me about this recurring charge and ask if it is authorised.

PROFLOWERS is seriously a no-no.

I too have been being charged, the program is being run, for me under the name Preferred Buyers Pass. I have called to cancel 2x now, have not recieved any reimbursement and while the charges stopped for one month, they continue again. I called again this morning, and spoke to a very nice woman who again offers to cancel and refund my charged amounts. We'll see, in the meantime I filed a complaint with my state's attorney general's office, it was simple and on-line, all they needed was a copy of my bank statement, which I happily sent in. I did send a complaint to Proflowers as well, and am expecting the standard response everyone else has gotten. You would think they would offer to refund your purchase price, or give you $ off another transaction, not that I would use it, but it would make better business sense!

has anyone actually gotten the refund back? I just called and they are refunding me for 12 months of this $15 charge, but I am skeptical w/ how easy it was.

I have been seeing this $14.95 credit to my banking statement for a few months now but could never figure it out. A friend showed me how to take the info and back track on computer. These guys have taken me for 5 months of $14.95 plus the $1.95. As soon as it gets daylight I will call and complain. Thanks everyone for submitting your problems here.

I haven't called them yet but because my husband doesn't review his monthly statements I have found 14 charges so far and that only goes as far back as July 2009. I can't imagine how many more there are. So now I'm ticked off with him for not reviewing his statements AND of course the lovely Easy Saver for being kind enough to steal from us all these months! I hope they refund the money because we are out at least 200+ that I can find. UGH!

Count me in with the scammed. I thought the recurring $14.95 charge was for service I signed up for with my credit card because it was new (you know, like one of those credit protection services). Around the same time I got my credit card (2/2009) I bought some flowers from ProFlowers.

Well, just now I find out I don't have any services with my credit card. Puzzled, I googled the merchant's name and number, and here I am. Man, I am pissed. Those rat [censor] got me for something to the tune of $254. I just sent a scathing email to them and as soon as their offices open up in a couple of hours, you better believe I'm going to be giving them a call. I hope I get my money back. I'm filing a complaint with the BBB either way.

Thanks everyone for posting.

boy, i wish i read these first. I realized that this company was taking $14.95 and $11.97/month out of my bank account. I will never use them again. I am in the process of working out a claim with my bank, which now they had to deactivate my entire checkcard and I have to get a new one. This company is a scam.

I just noticed the charges and after hassling for nearly an hour am told that I will receive my full 179.40 back but I am worried is there anyone out there who actually got the money back?

Same thing happened to me. To the person who actually had the nerve to call all of us who have been scammed "idiots", you either work for pro flowers or easy saver. This is stealing, no ways around it. I as a customer should be able to safely purchase flowers through what I assume is a reputable site without being conned out of endless charges with a fake coupon sign up. I can't figure out how this company has not been shut down by the proper authorites.

S C U M B A G S! They gave me a partial credit and said they would send me a check for the rest but after 2 months and repeated calls NO CHECK. The latest is that they are backlogged and a member of the management team is going to call me back. I hope they all go to jail. There is no way in h*ll I knew about this charge. I throw away pennies like manhole covers. :-) This is a COMPLETE SCAM. Next step the attorney general!

I have been charged for $14. 95 9 months because I had ordered flowers from Pro flowers. These people were charging my account without my
authorization, How can this dishonest practice go on, Who is on our side when it comes to stuff like this, I want some one to tell me who I can complain
to about this company Pro-Flowers and easy saver, who have been easily stealing my money and apparently a lot of other peoples money. I will never order anything from pro flowers again and will tell my friends like wise. In fact I'm done buying flowers on line all together. I learned my lesson.

We can help others by telling our stories on FB, Twitter and other forums. Don't let them get away with this. It is dishonest and they are cheating us. The same thing happened to me with Snapfish. Only they sold me out to ValuePass. Same diff. Same amount. I did get my money back after several emails, phone calls, an online chat, and my bank filed disputes for each charge. I'm still ticked. Good luck all.

I collected money with my work group to send get well flowers. I had an entertainment book coupon for $25.00 off. So we bought a nicer flower arrangement with the savings. After I purchased the flowers I printed my receceipt which showed the discount and the total of 43.55. When they debited my account for 68.55 plus another 9.99 for some coupon club I called to complain. I got the $25.00 saving but I wanted the 9.99 back. There was nothing on the coupon that said I was signing up for a coupon savings club. It just asked for a confirmation email and the coupone code. I was told I had to wait 30 days or they would take back the $25.00 savings from the coupon. Low and behold 30 days later they charged another 9.99. I called to cancel and they still took back the $25.00 savings from the order of over a month ago. This is the biggest scam out their and shame on the Entertainment Book company for putting this coupon in their books.