Queens Auto Mall
Reviews and Complaints

Whatever they said online, it is not true, the cars have a lot of mechanical issues, and they do not want to even hear from you once you get the car out of the dealership.

Look at the real review, so they have online no the ones on their platform.

After over a month trying to get them to fix the mechanical issues that the car that I bought from them has and nothing has been done yet, now I have to go to a whole legal process, last thing I wanted to do is that. But unfortunately, I refuse to let them get away with this.

Do not believe anything the say…all lies, and stealing your money,

They try to avoid you until the warranty expired. So you have to keep the car..

I went there to purchase a car, purchased a nissan maxima 2011, the sales rep didn't even allow me to see the car before I purchased, car tires were horrible, the car was dirty, the key that I was given, battery dead, they so called inspected the car, I don't think so I had they car for two week, had to get new tires, and oil change, a new key, new wind shield wipers, I reached out to the sale person jovannie on a few different occasions. Never called me back, customer service is horrible, all they want is your money, he couldn't even help with getting me insurance, what kind of car dealer ship don't assist with insurance, the service there is bad and I would never recommend anyone to go there. Im supposed to have a two-year warrantee on the car, taking the car for a real inspection... Car was sold for more that market price, overpriced and they only were allowed to do that to me because I am a woman... They are indeed a bunch of crooks...

Found a 2006 VW Jetta for my son, after driving in traffic for over an hour I was told the car was sold maybe an hour ago. Funny thing is I just spoke to our salesperson Candice 10 mins before arrival for directions and was never told the car was sold! It gets better, checked online the next morning, 2006 Jetta still posted, called spoke w/Stephanie, made another appt to see a car that doesn't exist.

The owner / head salesperson, is the worst! He is large, overbearing, and down right mean. He is out for himself and doesn't care about the customer. Even his own employees don't like him. While I was sitting in the office waiting to talk to him, one of his employees was cursing him out behind his back.

I bought a car from this place. I wasn't allowed to test drive it. I noticed that the tires were about to go on the car and that a side view mirror was about to fall off on the car. I had to fight to get them to give me new tires and to fix the side view mirror on the car. After taking the car home, I realized that the cover on my fuse box had been broken off ($25), there was no owner's manual ($40), and there was no spare tire cover in the trunk ($99). When I asked them to send me the owner's manual, the salesperson was a complete ### and said "No, we don't do that. You can call a number and get one." I asked him for the number and he told me to call a local dealer and get the number.

To make things worse, I can't even register the damn car because they didn't release the title of the car when I bought it (which is against the law). They said they had a 10 day waiting policy, to ensure my check cleared (which doesn't make sense because it was a bank certified check with my name and their name printed on it). I suspect they didn't have the title and had to order another one.

Unless you like dealing with lying, mean, money hungry ###s who are trying to get you to sign paperwork before you have a chance to know what you are buying, GO SOMEWHERE ELSE.

I started my look online when I saw my dream car listed for only 4000 dollars. I called and spoke to 3 different representatives and they assured me the vehicle would pass inspection and was able to be driven home from Queens to upstate New York. I drove down, a 85 mile trip to look at this vehicle. I thought it was perfect and since I had made my father drive me all the way there, I felt pressured into buying it.

We went into the office to discuss price, I brought enough cash to pay off the listen price and taxes. Then I was slapped in the face with a 449 dollar auction fee, despite the fact that I had not taken place in any auction. I still thought the price even with the auction fee was reasonable, so we continued in the purchase. I was ready to drive the car home that night, but it had a whole to-do list in order to pass inspection (where the truth comes out). We agreed that it would be ready the next day, signed the papers got it registered (way over priced registration) and went home.

The next morning comes and I call to see if it is ready. Turns out, they hadn't even looked at the car yet and it "probably won't be ready until Monday". A whole 4 days after I planned on bringing the car home.(keep in mind that this car is paid off in full by this time, so I should have received it ASAP) So I waited all weekend to get the car.

Monday comes around and my father goes to queens to get the car for me. He drove it home and I got in the car. Two miles away from my house, the car breaks down and smoke is coming from the hood. I had to call a tow company to tow my newly purchased car, no more than 2 hours after it was picked up! I then had the car looked at and was handed a long list of things wrong with it. Such as, wheels installed incorrectly, leaks in the engine, cracked windshield, horn does not work (how did it pass inspection?) and many other problems.

I will never recommend buying a car from Queens Auto Mall, the people are obnoxiously rude, and greedy. I’ve learned from my mistake here, and I am going to be paying for it for a while. Just please, save yourself the trouble and stay away from this place.