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Quest Diagnostics
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1.3 483 Complaints
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Quest Diagnostics Complaints 483

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5:05 pm EST
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I had doctors instructions to give blood for testing a week before my next doctor's appointment, but doctor did not give me the written order. When I came to the Quest Diagnostics in Mission Hills, nurse LIZET asked me to call my referring doctors office and ask them to fax the order, and once the order is in, she would call me right away without the need...

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12:10 pm EST
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12/12/2019 Lab Code DAL- Tech Maria with Quest Diagnostics has a small office at Dr. Marcia Oliveira MD., P.A. clinic. I went in to get lab work done Thursday in the morning. I am aware that I have 2 open invoices in which I am making payments on. Maria the tech told me about them and printed out an Outstanding Balance Statement, I told her I am making...

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10:25 pm EST
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Concerning Quest Diagnostics 3000 Dixwell Avenue, Hamden, CT My name is Rosana Anoh, and I have been a Quest Diagnostics customer for many years. On Friday afternoon, December 6th before 5:00 pm, my daughter and I arrived at Quest on 3000 Dixwell Avenue in Hamden, CT. The room was empty and there was no one sitting in the waiting room. We signed in and a...

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4:46 pm EST

Quest Diagnostics reckless quest diagnostics vehicle driver

As I was pulling out of my work, mosaic in Riverview FL, a quest vehicle sped past me in the turning lane only to cut me off in my lane almost running me into oncoming traffic in the middle of an intersection so that he did not miss the light. I am assuming he did not notice he was in the turning lane to turn right and swerved right in front of me screeching his tires. Completely reckless and almost caused me to have an accident. The vehicle number is 78453 and the tag number of the vehicle is KUBY98 and this occurred around 4:30pm on Thursday November 14th at the intersection of US Highway 41 and Riverview Drive In Riverview Fl. Not to mention he was tailing me pulling out of the plant when the speed limit is 14mph. I am completely appalled. I do have a picture of the tag of the vehicle as well.

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5:02 pm EST
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Quest Diagnostics service

Went for blood test. Stick was painful it appeared she knew. Either by my expression or he knowledge that she didn't do well cause she asked if ok.Each change of tube hurt. Now I have a ugly very painful bump. I'm in florida in long sleeves to cover it up. She did not check on me again or say sorry or mook at me the time I was there. I walked myself out got home and my arm was hurting. Once I removed bandage I knew why. These pictures dont do justice. Not happy at all.

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3:48 pm EST
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On monday november 11 2019 i took my son into the quest diagnostics in fort pierce for blood work my son has autisom he got angry. Because i called him sweety and one of the nurses told him that i could call him that because im his mom and he responded by saying no in angry manner to wich the nurse responded by saying he wouldnt last 5min in my house after...

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2:42 pm EST
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Quest Diagnostics vein stick for blood withdrawal

In at least 4 visits the person doing the draw caused very much pain. My questioning at large in the medical community has it, these people should be considered experts due to high volume in their daily employment and do more of them than anyone else . Why then should such an experienced lab tech have such a difficult time finding a vein or cause so much pain in the process? Sort of like learning to box, stick n move, stick n move, stick n move blah blah, you know the rest.
I believe this was done intentionally when someone had a beef by what
another told them as gossip. My upcoming visit to a quest lab will be telling by what transpires then . I am an average man but with bulging veins for anyone to see. Will I need to complain afterwards? It remains to be seen. Some of the lab techs are
arrogant or snied when talking to me during the procedure. I obviously
do not care what their opinion is of me, only that things are done correctly.

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1:25 pm EST

Quest Diagnostics billing for blood work

I'm a fairly young (early 20s) college student and they screwed up my credit by billing me for things months later that were supposed to be covered by my insurance.
I had tests done at Quest at the end of the prior year and had switched insurance by the beginning of the following year, so this may have been the reason for the error.

Regardless, I received the bills several months after my test were done, when they could have easily sent it to my previous insurance which covered this. Instead they waited to charge me until my old insurance no longer had me on file, ruining my credit.

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Marie B
US
Jan 02, 2020 3:16 pm EST

I know exactly how frustrated your are with them because I also experienced distress from many of their billing errors.
If Medicare denies claims for expiring deadlines for date of services, you shouldn't be obligated to pay them. It is providers fault for not billing to Medicare in timely manner. I am also confuse about their confusion about billing codes? You can contact Medicare and verify whether your provider able billed Medicare. All you need to verified your insurance coverage for your DOS and your invoice with that dos to fight with collection agency or resolve issue with doctor's office directly. If you have EOB from your doctors visit on same month, you can also show it as evidence that you have the coverage.
Good luck,

N
N
Northofboston
US
Jan 01, 2020 7:51 pm EST

I was sent to the Quest lab in Haverhill, MA by my doctor for allergy blood work. The lab technician said she didn't have the right medicare code so I went back to my doctor's office where the nurse called the lab with the code. When I went back to the lab I was once again told it was the wrong code. I went back and forth with the doctor's office and the lab for almost two weeks and once again the nurse gave me a new slip ordering the blood test with the medicare code on it. When I went to the lab I was finally told it was the correct code and they can draw my blood. I said as long as it is covered by medicare go ahead and do the test. They said OK and drew my blood for the test. I did a follow up with my allergist and went over the test results.
Several days later I was deployed to Nebraska for the flooding and I was gone for five months.
When I returned home I find a letter from a collection agency for non payment of $195.72 for the lab test. When I contacted my doctor's office I was told I shouldn't have been charged for the test because they gave the lab the medicare code for the test. That was in August 2018 and I still can't get in touch with Quest billing department. I now have a collection agency chasing me even though I explained to them that I was not supposed to be billed for the lab test. If anything goes on my EXCELLENT credit report because of this BS from Quest I would love to find an attorney to sue their butts off and maybe even get a class action suit filed against them.
The technician in the lab told me they had the proper medicare code and the lab work would be covered. Now they want me to pay them $195.72. NO WAY I will fight this for as long as it takes.
I'm going to contact my state's AG and the insurance commissioner's office.

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9:15 pm EST
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Quest Diagnostics billing

Never, ever, ever use Quest Diagnostics Labs. The company sent a statement including all blood work and tests made to my partners employer causing huge embarrassment. After reaching out by phone, email and letter I've never received any explanation, apology, or statement of how they will not repeat this treatment to others. I was told by a Quest Rep on the phone the company had violated HIPAA privacy laws, but they don't care. After sending letters all I get is a reply stating the balance I owe with the last sentence, "We hope to serve you again soon."

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11:26 pm EDT

Quest Diagnostics reckless driving

I was in the number 1 lane, your driver left the number 1 lane to move into the left hand turning lane. When the light turned green, your driver lurched out...on a red turn light, to zoom back into the number 1 lane ahead of the flow of going home traffic. Is this normal for your drivers? Is this who you hire to drive for you? Clearly your company only values cutting corners where it meets your desired outcome.

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3:54 pm EDT
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I got here at 11:30 am they said to register at 11:50 so they can start taking urin tests at 12:00 There is only one person taking these tests she did not get here until 12:10 it is now 12:46 pm and the screen has been saying I'll be taking my drug test in 5 minutes for fourtie minutes now and I still have not been called this place is very dis organized to...

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1:55 pm EDT

Quest Diagnostics customer service

Michigan Mobile Phlebotomy is contracted through Quest. The African-American lady was very rude and unprofessional. She repeatedly laughed at my son's disability. This staff needs to be retrained or terminated. She then called me repeatedly when I asked for a supervisor after she hung up on me. She called me to the point of harassment. This type of unprofessionalism should not be tolerated.

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8:10 am EDT
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In September 27 2019 I presented myself at the appointed time to this quest location. I waited until a female came out and waived me to follow her. I entered the room and she asked that I sit down. We went over the billing process and I paid the charge. She then proceeded to prepare for the procedure. As she was doing so she kept going back to her mobile...

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5:56 pm EDT

Quest Diagnostics company vehicle speeding

On September 28, 2019 at 4:22 PM, I spotted a vehicle speeding up behind me on Space Center Blvd, Houston, Texas 77598. I had switched lanes to allow the vehicle to pass me. As the said vehicle was passing, I looked over and noticed that on the side of the vehicle, it had Quest Diagnostics on the side of it. I then noticed that on the back hatch there was a little sticker stating that the vehicles speed was monitored and not allowed to go above the posted speed limit, so I took down the vehicle Unit Number (34803), because there wasn't a license plate on the vehicle. I would greatly appreciate it if you could look into this A.S.A.P.

Thank you kindly.

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1:59 pm EDT
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Today I was appalled on my visit to Quest when i noticed the entire front staff cursing, speaking rudely to elderly clients, violating HIPPA by mocking patient's illnesses. I witnessed the front desk staff scream at an elderly woman because she couldn't understand the automated check in process. The employees were acting like high school kids in a full...

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2:11 pm EDT

Quest Diagnostics appointment

Came in a few minutes before my 1015 apointmet and signed in. Said wait time was 35 minhtes. Since waiting area was full went outside. Came back in around 10 minutes later did not see my nam on. Board asked at counter and was told my name was ready cled and that i would have to sign. Back in again as walk in. Had to wait another. Hour for a sime standing appointment. Very disappointed in your system and staff

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8:52 am EDT
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Went to have blood drawn. My drivers license and order have Debra which is legal name. My insurance card says Debbie which is name I go by. Same last name on both. Has been this way for years with no problem. Girl this morning refused to draw blood without a revised order from doctor changing order to Debbie to match insurance card even though my license...

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6:40 pm EDT

Quest Diagnostics driver and car 33523 tag 4394 9

I was traveling on Dalton bypass coming up to intersection at airport road, driver comes flying up behind me and almost rear ends me. I have a semi to the right of meand can't move over only speed up as he's right on my bumper if I had to hit my brakes he would definitely hit me from behind. His car says his speed is tracked i don't believe this as we were in a 55 mph zone and i had to go 60 or a little above to be able to get him off me. Finally he moves over and speeds off I proceed to take pictures of his vehicle at the intersection of dalton bypass and Riverbend Road, he then decides to slow down. It was horrible and scary as the had mowers on the right hand shoulder making traffic slow down and hes right on my bumper. PLEASE LOOK INTO THIS AND ID LIKE A RESPONSE BACK AS TO WHAT WILL BE DONE. THIS IS UNACCEPTABLE BEHAVIOR IM ALSO A DELIVERY DRIVER AND WOULD NEVER DRIVE LIKE THAT AND PUT ANYONE NOR MYSELF IN DANGER OR CLOSE.

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2:14 am EDT

Quest Diagnostics drivers behavior

On friday aprox 21:30 on Hawthorne blvd going on to 405 South freeway bound in Torrance California, White Chevrolet Trax #50389. This driver trash out from the window while this person is driving front of my Car. Trash seems like big white To-Go container, some paper napkins and some more stuff. This driver should not be operating a vehicle for Quest Diagnostics because it makes the company look bad. Have a Common Sense please.

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8:37 am EDT
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This employee does drugs. She should not be allowed to work in this type of environment dealing with patients. I thought this company did drug test I'm very upset that these are the kind of people you have working for you. She is rude to the patients. The way in which she carries herself as employee on drugs is just terrible. If you hire drug addicts I may...

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About Quest Diagnostics

Quest Diagnostics provides diagnostic testing, information, and services. The company offers a broad range of tests on blood, body fluids, and other specimens, assisting in the diagnosis and monitoring of diseases. They also provide wellness and prevention services.
How to file a complaint about Quest Diagnostics?

Here is a comprehensive guide on how to file a complaint against Quest Diagnostics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Quest Diagnostics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quest Diagnostics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Quest Diagnostics on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

Frequently asked questions (FAQ) about Quest Diagnostics customer service
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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

Overview of Quest Diagnostics complaint handling

Quest Diagnostics reviews first appeared on Complaints Board on May 21, 2008. The latest review Test Results CRP - Normal Value was posted on Sep 29, 2024. The latest complaint Cancelled appointment was resolved on Sep 12, 2021. Quest Diagnostics has an average consumer rating of 1 stars from 483 reviews. Quest Diagnostics has resolved 34 complaints.
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  1. Quest Diagnostics Contacts

  2. Quest Diagnostics phone numbers
    +1 (866) 930-3718
    +1 (866) 930-3718
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    Canada
    +1 (973) 520-2700
    +1 (973) 520-2700
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    Head Office
    +1 (800) 877-7004
    +1 (800) 877-7004
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number
    Clinical Trials
    +1 (800) 877-7484
    +1 (800) 877-7484
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number
    Employer Solutions
    +1 (800) 426-4702
    +1 (800) 426-4702
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number
    Nichols Institute, San Juan Capistrano
    +1 (800) 421-7110
    +1 (800) 421-7110
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    Nichols Institute, Valencia
    +1 (800) 336-3718
    +1 (800) 336-3718
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number
    Nichols Institute, Chantilly
    More phone numbers
  3. Quest Diagnostics emails
  4. Quest Diagnostics address
    500 Plaza Drive, Secaucus, California, 07094, United States
  5. Quest Diagnostics social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
Quest Diagnostics Category
Quest Diagnostics is ranked 4 among 491 companies in the Medical Services and Facilities category

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