Questia’s earns a 2.8-star rating from 11 reviews, showing that the majority of researchers and students are somewhat satisfied with access to scholarly resources.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I was charged from this company 19.95
Um I dont know what you are but for some reason I was charged $20 for something and I definitely did not sign up for any subscription. I wish to get this resolved as quickly as possible because I believe this to be an act of fraud and would like to get my money back. If this is not possible, I would still like to get this issue resolved in any way possible so please respond quickly.
unauthorized recurring credit card charges
HB *QUESTIA [protected] IL is on online research library that tacks on a reoccurring charge of 99.95 dollars a year until you call the 800 number to cancel. The initial charge happened in Oct. 2016 with continued charges each year on Oct 25 2017, 2018. The reoccurring charge happens even if you purchase just one research article, although it is impossible to find the contract of agreement for a yearly fee. If the article is purchased using your child's school email, as in this case, the agreement is sent to that initiating email account, not to your email on a PayPal account or with a PayPal or credit card charge receipt. Be very distrustful of this company as they refuse to repay any charged fees even if their records show no activity on the account they've created and charged to your credit card. We consider this fraudulent, and deceptive business practices, especially when they victimize an intelligent 13 year old (as is in this case). We had to refute the charges with our credit card today, 11/01/2018, and after calling the 800 number on the statement finding it has been going on since 2016.
HB Questia recently deducted two debit order amounts from my credit card without permission or authorisation.
I have not purchased anything from them nor have I signed up for a debit order with them.
This is a scam and involved fraudulent transactions on one's card.
I have had to stop my card at great inconvenience to myself and now engage with my bank to get the monies refunded.
This company should not be allowed to operate.
unauthorized billing
7/11 2018
HB Questia [protected] IL
Charge $99.95.
Not the first time
Never use.
Would not know how to access.
Credit card bill does not specify purpose for charge.
Never notified me of charge nor purpose of authorization for charge.
Similar to many complaints on complaint board.
Number of continuing complaints indicates that Questia does not intend to refor its billing practices.
Want refund and permanent cancellation.
Is Questia Legit?
Questia earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Questia. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Questia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Questia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Questia have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Questia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Questia.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Questia.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the questia.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Questia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
questia scams its customer's
Questia is a scam and they don't assume responsibility for their mistakes. This organization doesn't inform its customers directly about being charged for a monthly subscription when they only sign up for a free trial. Don't make the mistake of signing up for a Questia account. I did and wasn't aware of them charging my bank account for money each month. I was unaware about it and did not receive any e-mails from them informing me of my 'purchases' from them. For me, this is a lesson learned in one of the worst ways possible...be extremely careful in what you sign up for.
definitely not recommended
I signed up for this service and never used it. It was extremely difficult to cancel, the customer service was lousy–and they charged me for an extra year and then refused to refund it, claiming that they never refund anything. That is absolutely rediculous, and very poor business practice. Definitely not recommended.
I signed up for their service and never used it. It was extremely difficult to cancel, their customer service is lousy--and then they charged me for an extra year and refused to refund it. Definitely not recommended.
scam (unauthorized billing)
I've been scammed by Questia as well. I've called and they don't assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. I'm sick of Questia! They should not be functioning anymore. I am planning on exposing Questia's scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia's scams and broadcast it to the people. I guarantee you that once that is done, they won't be in business for much longer.
I ve been scammed by Questia as well. Ive called and they don t assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!' I m sick of Questia! They should not be functioning anymore. I am planning on exposing Questia s scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia scams and broadcast it to the people. I guarantee you that once that is done, they won t be in business for much longer. It took 4 months for me to be able to speak to a supervisor, who was always supposedly busy. At first they told me the supervisor does not answer calls, he responds through email. That right there was a red flag. Today I finally spoke to him! He is just as much of a jerk as the other representatives and his tone was disrespectful. How are you going to raise your voice when you are speaking to a customer. Questia complaints go back to 2008 or more and they need to be out of business NOW! I need you to help me do it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scammed! I've been billed twice without my knowledge. This is a case of unauthorized billing and cheating.
Eventhough I had disabled the account after the 1 day trial, I have been charged for two months $19.95 each.
The site should be banned and shut down immediately!
Questia team - Cheats!
internet scam
I ve been scammed by Questia as well. Ive called and they don t assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!' I m sick of Questia! They should not be functioning anymore. I am planning on exposing Questia s scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia scams and broadcast it to the people. I guarantee you that once that is done, they won t be in business for much longer. It took 4 months for me to be able to speak to a supervisor, who was always supposedly busy. At first they told me the supervisor does not answer calls, he responds through email. That right there was a red flag. Today I finally spoke to him! He is just as much of a jerk as the other representatives and his tone was disrespectful. How are you going to raise your voice when you are speaking to a customer. Questia complaints go back to 2008 or more and they need to be out of business NOW! I need you to help me do it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can confirm these shady business practices. I signed up for Questia, and after 20 minutes, realized that it wasn't what I expected and cancelled my account through their online customer service portal. I did not receive a confirmation of my cancellation, however, and given how short my time as a member had been, I tried calling their customer support number to ask if a refund was possible. I spoke to a member representative who asked me to "confirm" my billing address and phone number, which I did. He then asked me to confirm the CC provider I used. I did. He asked for the expiration date, "strictly for confirmation purposes, " and I complied. But when he asked me for my full credit card number, "just to make sure my refund goes to the right place." When questioned why he would need this information when he ostensibly already had it on file, and told him I had given him plenty of information to draw up my account and issue a refund, he hung up on me.
Dear Realist Commenter you appears like a paid employee of this online fraud site Questia. And please don't compare this fraud useless website with substandard useless content with legendary and honest Microsoft xbox
So you forget to cancel, which is completely your fault, and you get mad at the company because they are "quietly" billing you? That's what most renewable subscriptions do, take money out of your account at the designated time. Like my xbox subscription and my magazine subscriptions. When you signed the agreement, did you read it? Or ignore it? When you clicked to agree to their agreement, you gave them the authority to do this, and you slip up and get mad at them for your own error? It's time to take responsibility for your own actions. Next time, read the fine print and when it comes to your money DON'T FORGET.
buyer beware
I signed up for their free trial service. Since I was taking a summer class in World History I needed to find some good sources. I must have used it only a couple of times. By the end of the month I remembered I needed to cancel the service. When I checked they had already billed me again. The first time was fine, since I didn't cancel during the trial period, but the second time was not. I cancelled the service and requested a refund. As others have already complained, they REFUSED!
I wonder who's the idiot that owns and runs this company? Why alienate your own customer base? None of the customers who cancelled, got charged and were refused a refund would want to EVER do business with QUESTIA again! I know I NEVER will. Companies with good customer service want to make sure they leave the doors open. Most companies I've dealt with have been courteous enough to honor a simple request and have a charge refunded when it was obvious their services were not being used or if the customer simply forgot to call in on time. It's called a "one time courtesy refund", and it goes a long way in keeping a customer very happy. They usually return in the future knowing they were dealt fairly with, knowing they must cancel before the next billing cycle. The payoff is that the company is referred for having excellent customer service. I always have. I've referred Dell, Verizon Wireless, T-Mobile, Comcast, Vonage, etc, etc, etc to many friends and family who have bought their products or are currently using their services. Talk about a company who's got very near sighted STUPID people at the top as their Executives. They come across as a company whose only concern is to make money no matter at what cost. Their refusal to reimburse a mere $20 ends ups costing them in the long run future revenue. However, they do make sure their $20 charge buys them a load of 'bad' word of mouth. With the internet as a platform, it doesn't take much for a company's reputation to go down the drain pretty quick. BUYER BEWARE! DON'T DO BUSINESS WITH THIS COMPANY! IF YOU RUN INTO A PROBLEM they have the absolute worst customer service! I will definitely refer them, as a BAD COMPANY though!
I opted for a 1 Day Free Trial with Questia yesterday yet I am unable to access my account since there was no password I could choose. I requested one and they said they would email it to my address but they have emailed nothing so far. I only have a username but no password which makes my account useless. I am currently trying to cancel my subscription (if I don't cancel it in due time they will charge me for an entire month, which was their next option on the list!) but I find it impossible, again, due to my lack of a password. I have written to them and have received no answer so far. My one day so called 'free trial' will be over soon and I could access none of their resources that were supposed to be free! This is just incredible!
I ve been scammed by Questia as well. Ive called and they don t assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!' I m sick of Questia! They should not be functioning anymore. I am planning on exposing Questia s scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia scams and broadcast it to the people. I guarantee you that once that is done, they won t be in business for much longer. It took 4 months for me to be able to speak to a supervisor, who was always supposedly busy. At first they told me the supervisor does not answer calls, he responds through email. That right there was a red flag. Today I finally spoke to him! He is just as much of a jerk as the other representatives and his tone was disrespectful. How are you going to raise your voice when you are speaking to a customer. Questia complaints go back to 2008 or more and they need to be out of business NOW! I need you to help me do it.
have subscription yet cannot access
I have been unable to access Questia website for two weekends now. I have emailed the company and they told me that the problem was with me. Yet I have no internet problems and can access all other websites. I am paying a good subscription to them yet their website is frequently UNAVAILABLE.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ve been scammed by Questia as well. Ive called and they don t assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!' I m sick of Questia! They should not be functioning anymore. I am planning on exposing Questia s scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia scams and broadcast it to the people. I guarantee you that once that is done, they won t be in business for much longer. It took 4 months for me to be able to speak to a supervisor, who was always supposedly busy. At first they told me the supervisor does not answer calls, he responds through email. That right there was a red flag. Today I finally spoke to him! He is just as much of a jerk as the other representatives and his tone was disrespectful. How are you going to raise your voice when you are speaking to a customer. Questia complaints go back to 2008 or more and they need to be out of business NOW! I need you to help me do it.
unfair trade practises
I purchased a Christmas gift for my daughter of an annual subscription from Questia on Dec 12, 2007. I believed it to be non-renewing. On Dec 11, 2008 Qustia took another annual subscription. On Dec 30, 2008 I cancelled the subscription and requested a refund. I have not received one. Here are my concerns, many which I was not previously aware due to their unfair consumer practices:
1. The questia web site does not permit non-renewing subscriptions - even for one-time gifts.
2. The terms were not presented for review - I was required to enter my visa and other personal information to create the account. This is a different screen because it is a gift subscription. They used this other screen to defend their practises to me, but with gifts there are no terms agreed to!
3. I did not receive any advance or post-notice that an amount was to be taken from my visa statement for another annual subscription.
4. I did not authorize a second annual subscription amount to be taken from my visa (although their hidden "terms" say so).
5. The web site does not permit the entry of a "date of cancellation", nor does it provide the user any evidence that they processed a cancellation. There is no cancellation transaction number or transaction date. When I cancelled on Dec 30, 2008 they sent an effective date of Dec, 2009.
6. The web site does not permit a transfer to a monthly subscription, only goes back to the create a new subscription screen
7. As a purchaser I received NO benefit from the advance subscription Questia took from my Visa. THIS IS AN ADVANCE, I or my daughter DID NOT USE THEIR SERVICES AT ALL for the unauthorized [protected] subscription term! Questia told my Visa the opposite so they could recover the subscription amount that had been reversed.
8. After much negotiation, several cancellation attempts, and many emails questia "offered" what they called a prorated refund of $50.00. The actual prorated amount should be $95.02 if it were based on my cancellation date. As I requested a charge back from my visa(which Visa refused due to the "terms" sent by Questia)Questia said "The prorated refund previously offered is no longer valid as the charges were disputed". I proved to Questia several times, provided VISA docs to them that I had not received a refund from Visa, but they continued to give this same answer.
9. Most concerning, is that I have NO WAY of removing my financial Visa data from the records held at Questia - their web site does not give me access to this information!
Please assist and protect me and other consumers from the unfair business practices of QUESTIA.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called and cancelled a subscription at 10:00 am, Pacific Standard Time, Saturday, 18 May 2013. The lady at Questia advised that I had legitimately made the subscription but that she would have it cancelled and that I should receive a $93.38 refund within three to five work days. In practical terms, this means for me that the credit should show up in next month's billing from our bank's credit card statement.
I remain mystified as to how I became vulnerable to this large of a charge. Did I sign up under the illusion that I was getting a trial subscription? Was I promised a special incentive, no longer recalled? Sadly, one does not keep exact voice and keyboard records when these things are in their embryo form.
Should the promised refund not appear, I shall repost on these pages.
I ve been scammed by Questia as well. Ive called and they don t assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!' I m sick of Questia! They should not be functioning anymore. I am planning on exposing Questia s scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia scams and broadcast it to the people. I guarantee you that once that is done, they won t be in business for much longer. It took 4 months for me to be able to speak to a supervisor, who was always supposedly busy. At first they told me the supervisor does not answer calls, he responds through email. That right there was a red flag. Today I finally spoke to him! He is just as much of a jerk as the other representatives and his tone was disrespectful. How are you going to raise your voice when you are speaking to a customer. Questia complaints go back to 2008 or more and they need to be out of business NOW! I need you to help me do it.
Nasty way of doing business. I made sure they could not renew my subscription by changing the date my credit card expired and the number of the credit card to a phony one. It worked.
unauthorized billing
Questia is an online library. It has various subscription plans. Two years ago, I opted for a yearly plan. When you subscribe to Questia, you can't just subscribe for only one year and that's that. They force you to enter a perpetual agreement that is renewed every year, and is billed by Questia withdrawing from your bank account without telling you. This perpetual subscription can only be stopped if you cancel. (At least that was the case based on the subscription plans available when I subscribed two years ago.) The cost was $100 per year. I subscribed to Questia for two years.
A few days ago, I checked my bank account and saw that Questia had again withdrawn from my bank account three days earlier, without informing me by e-mail either before or after the fact.
Now I did not want to renew my Questia subscription, but being a human being, I forgot to cancel. After all, the withdrawal only comes around once a year and Questia does not inform you that they're about to bill you. They're pretty sneaky.
So, I called to cancel and get a refund. The customer service person canceled my account. As to the refund, however, she said I needed to e-mail the resolution department. So, I did e-mail the resolution department. Their response was prefabricated and completely unpersonal. They offered me what they call a $50 courtesy, 'pro-rated' refund. I responded saying I still wanted a full refund, and I requested for the number of someone to speak with personally. The department responded with an e-mail, half of which was a cut and paste job from their first e-mail to me, basically saying 'no' to my requests.
Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, 'Oh, but you agreed to this!'
The complaint has been investigated and resolved to the customer’s satisfaction.
I cancelled my subscription on time and still got charged. This company is a ripoff and should be punished for their fraudulent practices! Fortunately they only got to scam me for one month, however they got two charges for one month.
I am having the same problem. You are lucky that they cancelled you. They continue billing me and are yet to cancel my account as requested by me since last year. They just attempted taking another yearly $100 payment from my credit card. This is fraud as far as I'm concerned!
I cancelled my subscription with the company. They continued to bill my crdit card.
I am telling you they are a big fraud!
The difference is that it's common practice for companies with whom you carry subscriptions to send receipt of your monthly payment. Questia, on the other hand, signs you up then goes silent, with zero correspondence, in the hopes you will forget you are paying for their service so they can keep collecting. They are conniving and outright crooks!
This is a very common practice for many companies including spotify, amazon, psn, xbox live, netflix, and hulu. As well as many other internet companies like magazine subscriptions, cable and internet companies, utility companies, and sometimes renters. Your inability to be an adult and keep track of your finances is sad and if you cant learn from it you are going to have a hard time.
It's my misfortune that I am reading all this after loosing my hard earned money to these scamsters. I was aslo duped by free trail and then charged without my concent.
I had a similar experiene. Questia charges your credit card immediately when you sign-up for the so-called "free trial". Be wary.
This online research site is deliberately misleading and should be blacklisted. They lure customers with free trial, but as you can see from their website (copy of which I have), they do not reveal that the free trial is only for 24 hours. I signed up for the free trial thinking that it is for one month. I tried their search function a couple of times as soon as I signed up, but did not get anything I could use.
I signed up at around 2 pm on Friday, and discovered that my credit card has already been charged by Saturday. I canceled my trial subscription at around 10 am Monday morning and sent an email requesting for a refund. I thought any reasonable company would comply with my request because my cancellation was certainly within one business day. They didn’t even reply to my email.
In summary, Questia is a deceptive, unreasonable, and uncaring business. There is absolutely no difference between Questia and outright scammers on the Internet.
This is a letter I sent to Questia on January 26, 2012:
Dear Customer Service Officer,
Greetings!
I am Lester Cavestany, one of your loyal subscribers since 2003. I would like to make an appeal to you because I failed to cancel the renewal of my annual subscription last December 2011. I just received my credit card statement today and saw that I had been billed for a renewal of my annual subscription. If you will notice my records, I did not use Questia at all in 2011, since I no longer have use of it in my present work.
Hoping for your understanding.
Sincerely,
Lester Cavestany
The following day, I received a reply from Questia giving me positive feedback about my request. ALL I CAN SAY IS, "THANK YOU! QUESTIA!"
Completely agree with everything said above. Also, just tried unsubscribing online, via their 'unsubscribe' button and for some reason it does not work:) the 'not found ' message comes up . This is a perfect 'money-sucking trap' for people who are busy and have no time to go to the conventional libraries.
Questia Reviews 0
If you represent Questia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Questia complaint handling
-
Questia Contacts
-
Questia phone numbers+1 (800) 889-0097+1 (800) 889-0097Click up if you have successfully reached Questia by calling +1 (800) 889-0097 phone number 0 0 users reported that they have successfully reached Questia by calling +1 (800) 889-0097 phone number Click down if you have unsuccessfully reached Questia by calling +1 (800) 889-0097 phone number 0 0 users reported that they have UNsuccessfully reached Questia by calling +1 (800) 889-0097 phone numberCustomer Service+1 (312) 521-8177+1 (312) 521-8177Click up if you have successfully reached Questia by calling +1 (312) 521-8177 phone number 0 0 users reported that they have successfully reached Questia by calling +1 (312) 521-8177 phone number Click down if you have unsuccessfully reached Questia by calling +1 (312) 521-8177 phone number 0 0 users reported that they have UNsuccessfully reached Questia by calling +1 (312) 521-8177 phone numberHead Office
-
Questia addressc/o Cengage Learning, 1 North State Street, Suite 900, Chicago, Illinois, 60602, United States
-
Questia social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Questia company
unauthorized recurring credit card charges
Booksbutterfly
2 reviews
AbeBooks.co.uk
10 reviews
Better World Books
22 reviews
Covenant Books
2 reviews
Bottom Line
165 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.