QVC
Reviews and Complaints

On Sept 20 an order I placed with QVC Order #[protected] was shipped. On Sept 23 it shipped out, given to UPS and then transferred to USPS:

Sep 23, 2022, 09:01Package transferred to post office

Sep 23, 2022, 04:10Processing at UPS FacilityNorth Las Vegas, NV

Sep 22, 2022, 21:45Departed from FacilityLas Vegas, NV

Sep 22, 2022, 19:52Arrived at FacilityNorth Las Vegas, NV

Sep 22, 2022, 05:32Arrived at FacilityLas Vegas, NV

Sep 22, 2022, 00:04Departed from FacilityGoodyear, AZ

Sep 21, 2022, 15:59Arrived at FacilityGoodyear, AZ

Sep 21, 2022, 00:06Departed from FacilityArlington, TX

Sep 20, 2022, 15:51Origin ScanArlington, TX

Sep 20, 2022, 12:35Shipper created a label, UPS has not received the package yet. Here it is Sept 30 and I still don't have my package.

I have contacted the UPS and the USPS. neither have my package. QVC says that they cannot refund my money They said they do not recall packages.

I asked on Sept 29 to have a Supervisor call from QVC, the agent told me within 4 hours I would get a call, no one has called.

I am blocked from commenting on QVC Live on Facebook and the following is the post I receive: "You can't comment on this post right now.

The broadcaster chose to apply this setting." People post rude and nasty comments about shows and hosts and continue to do so... I haven't done this and don't understand. No one at QVC or Facebook have been able to give me an answer or remove this block. I would appreciate someone giving me a response. I watch the comments on QVC Live on Facebook and there are many rude comments about about the hosts! Here is just one comment someone posted: "There they go Again…host not allowing the guest talk…. while they go on about nothing! Really wish host would take a step back, and let us hear from the people who are showing their product. Man I can’t take all the yapping! How about this one:"Is there anyone worse than these two for a food show?" I haven't said anything and I am blocked... not right!

Been with qvc for awhile. Love most of the products. Problem is they call you a liar. One day shut my account down without contacting me and stated I had an old account from 2018 with balancee due. Well it is 2022 and I have never had a issue of owing anyone. Explained 3 times to customer service that was not my account, twice transferred to unidentifiable number to leave a personal information message. I did not leave! Last told nothing could be done unless I paid the money owed, that was not mine. Informed customer service had current easy pays due, told they would just charge card on file. However, they do not have my permission! Problem is I still have easy pays and a lot too! And no way to pay them. So I guess if qvc wants their money they will contact me with what I owe for my current account or send to collections and cancel someone elses account stating is their account! Shady company at best!

Bought new hp laptop christamas 2021 had it two months the touch pad started sticking called hp they said that they had stop making that laptop two years ago could not even buy a new touch pad then last month the laptop caught on fire under the touch pad let it bun itself out called hp said i must had got water on it heell no they said it could'nt be fixted screw hp an qvc if you want an outdated pc buy one from qvc

I got off the phone with QVC and I am never again ordering from them. I found a great deal on some tumbles with Bluetooth speakers and thought that the would be a great Christmas gift. So I got two in different colors. I paid for it in full $29.70 with my paypal account. Got my products not long after that with no problem. I made this purchase on July 15th, 2022.

Today, August 12th, 2022... I got a e-mail from paypal that there was a authorize charge of $14.85 and it was taken out my paypal balance. At first I thought it was my paypal, so I called paypal to verify and they of course checked it and asked if I have contacted QVC yet. I told them that I didn't receive any emails from QVC about confirmation of a order that was done by me or anyone.

So the man with Paypal suggested that we have a three way call with QVC. Well let me tell you... you can tell this lady was not a listener. When the three way call was connected, she of course ask for verifications and proceeded to tell me that I made those charges.

I told her immediately that I did not make a purchase today with QVC. The only purchase I have ever made was in July 15th and that charge was a total of $29.70...NOT $14.85.

The QVC customer service lady proceeds to say that the $29.70 was not authorized therefore they had to charge it now. I said... A WHOLE MONTH LATER?!? Why did you send the products to me if the payment didn't work? Why did you not e-mail me saying the payment didn't work? (Keep in mind.. the paypal customer service man was still on the phone too)

The QVC lady said (with lots of stumbling words) "Well there was a system bug on our end. I don't know why its charging you $14.85 now and not the other $14.85... but it will later on."

I said I had enough... this was ridiculous and I was not informed or even being considered for the betterment of the customer. You do not charge a customer a month later and you shouldn't ship products if there's a transaction problem. QVC, you didn't inform me. I could understand if my paypal doesn't work. I could have make other alternatives, but I had to wake up this morning with some of my funds on hold. I would like to return my products so I will not have any more dealings with QVC again.

The lady was very hesitate on giving me a return label. But she finally did. After I got off the phone with both services, I saw on my return label that there will be a return fee $6.65 deducted from my return. I know it may sound silly, but QVC customer service is very poor. The return fee is probably a strict policy but it's the principle of the matter that I was never informed by QVC that they were having trouble with my transaction/order. I would have gladly handled it with them but apparently they care about charging whenever its best for the company and not for the consumer.

Ordered over Christmas in July weekend when it said free shipping. Every item I ordered said free shipping. Got looking and was charged 22.00 shipping on 1 was so mad didn't even look at other! Returning all and won't shop there again this is not the 1st time this has happened and chat person was rude and didn't seem to care on e cancelling like a 300.00 dollar order some has shipped will return them.

Qvc order # [protected] So, I placed an order on qvc.com on August 2, 2022 around 7 pm for the Sony PlayStation 5. I used my prepaid debit card for the purchase and made it through the PayPal option. There were no issues and the payment went through successfully. Then yesterday, August 3rd,I get an email from qvc (financial dept)saying that they needed more verification. I called the number given and it was a voice mailbox. I left a message and waited to hear back but didn't. I then called customer service and they forwarded my info and said corporate would call back by the end of day,but after waiting all day,they didnt. Then I see on the Qvc website that my order has been canceled because of fraud..which it most Definitely was not! My transaction was made correctly and I'm highly upset about this. To make matters worse, noone in customer service seemed to know what to do or who to talk to. I literally got the run around all day and no resolution to my issue. I would very much appreciate assistance with this issue which is ongoing. Thank you.

I have been a QVC customer for ages. I've bought a myriad of products. In June, I tried to purchase a TSV. I did not opt for easy pay. I paid for the item in its entirety. I went a few days later to view my account online and it would not recognize my account. I tried to change the password and it made me create a new account. I tried calling to find out what the deal was and the customer service agent could not tell me anything other than either someone with the same name or the same address owed them some money. My easy pays I have purchased prior are still being taken out of my bank account. Everything is up to date. They were supposed to have someone call me back. She said it could take up to 2 weeks. It's been 6. I can't get anyone to answer me as to why they keep canceling my account. I recently created a new account and ordered another item (full pay, not easy pay). They cancelled my account again. No reasoning whatsoever.

Dear QVC, I have been loyal customer over 27 years total.. I have loved you since day we met. I shop with u lots. As of December 2021 I did my normal Christmas shopping. I spend on average 3k to 4K at this time year plus lots all year long. I placed my orders from Nov to Dec. I then phoned QVC to pay early my acct. during the processing the QVC computer crashed when it came back online said my acct was in the red yet it want even sue yet Easy pay installment 2. 1,800 was processed. Next spoke manager. Then after few weeks of this n kept falling I was able speak another manager finally my acct was back out red after few months. I then paid 1,400 n asked my final balance? I was told will send up finance. Weeks later I got reply. They had my new tally. I paid money again. Then while paying more money was brought my attention I over paid QVC. So I was told per manger not to pay more because when u pay easy pay when it showing red the account won’t clear the red it will just keep taking payments. I was so worried n eager shop I kept submitting payments. Finally after months being whole I kept calling ask can u please re ove red so I can use my account? I was told sorry we are sorry it sad ur having call constant but out of our hands let’s sevd another note to finance. I know this quick fix because this happened to my account in 2009 one item went red during computer crash upon coming back up during psynevt and the finance fixed it two seconds. Any how I love QVC I’m ceo use this acct often for everything couldn’t believe trying pay early being loyal for years it was so difficult for finance to fix yet ok meantime waiting there fix and tally I noticed I over paid again on blankets and few other items 12 Pay to be exact. I asked can u sevd it to finance tell them want pay my acct and get refund my ok no refund ca. worry if that later I just want know my final to pay it today cos my acct not being fixed I’m eager to use it. I want buy Halloween 1.000 I’m having big party this year. So customer service says no problem sevd to find ce. Spent days n upto 4 hours at time submitting payments with a customer S rep plus payments home computer… I called often was advised not to worry my acct will be fixed sorry it taking months but we do see ur over paying plus lots notes so u will be ok eventually it will be resolved. Finally manger phoned me. Said sending ur acct finance sorry this isn’t getting resolved call back 5 days because it be several day turn around to hear back. Upon calling QVC to find out my refund or Balance I was advised my account was deducted money you over paid but bad news is QVC closed your account? I was in shock? I’m CEO I would never close good standing acct no returns paid on time why can they do this? This makes no sense? Are they not reading notes? They were needed to tally the account? I was so nice to rep? I love QVC. So first computer crashes I over pay QVC I want pay QVC n shop yet instead fixing my account I’m closed? I called fins e to pay my bill n clear my acct caused by computer crash? Why woujd I get sent collections? Will this impact my credi score? I own business? Will I loose my Q card? Will my business line credit be withdrawn do this hit sane week as taking out credit? Will I loose my business? Like I’m not understanding this? I make good money I’m calling to pay u? How can u have finance team close acct when tgere asked to tally acct that was messed up during crash that was paid early? What mess? So who can I talk to? Why can u close my account yet I asked pay it not my fault it said I over payed was advised stop paying and wait to tally? I was already mavy payments ahead and whole u owed me money? I never cared to get it back I just wanted pay balance and go shopping? But no one woujd procees it saying I’m over payed? Yet red was tgere due to crash upon coming back up online? I kept asking to remove it. It wasn’t recencring my truth of the account it was while/ I run business if finance guy or women closed good standing account instead clearing it n tally payment then he be fired? U woujd think u woujd rather keep loyal customer shopping then cancel them? I lost lots money from me because every mo no one was fixing my acct I couldn’t shop? Anyhow day it was closed I called up paid balance was told finsce was sorry but it was only fix I over payed some items 11 payments so they deducted what you owed me send wfat I owe unto collections I dress jetting me pay as u asked if I owed after tally. Ca t someone open my account? My account was closed by accident? My account in good standing my Q card paid to zero, ca t someone contact me? I say days b hours on phone trying fix this no one heard my concern or woujd fix my account. Hardly fair close account on customer wanting pay it n go shopping? I use QVC my business my kids, makeup, Christmas, birthday. Family gifts. Halloween. My Christmas. My decorating my jewelry.. this is so insane. I’m devistated. I love u all so much. I’m loyal customer.. I’m your QVC family. I wish u can contact me to reopen my account this was so unfair? I’m good loyal customer? My daughter my mom my whole family shops here? We have spent thousands my husband works Wall Street. I’m CEO.. I’m VIP customer truly. Also block chain and not having live finance sept talk to is ruining accounts your loosing business I think someone sgoujd notify president because this can’t be good for business. Please can u contact me reopen my account? QVC I need return message please! I’m truly crushed. Sad CEO to another this isn’t good for business?

Ordered an item on July 1. Called them July 6 because item never showed shipped, was told it was scheduled to be delivered by July 9, if it don’t receive it or an email saying it shipped, to call back July 9. Miraculously that night, the item shipped…..only to not advance whatsoever in the shipping world. It was shipped UPS sure post, which means it will go to the Post Office for final delivery. I do the informed delivery from USPS and get notifications when a package comes into the shipping process. Never received any notice, package still says waiting to be received by UPS. What a scam!

Please counsel host Kerstin Lindquist to allow other hosts, but especially product reps, to speak. When waiting for product info Kerstin talks Excessively and the rep does not get time to tell us about the product. I am not alone asking for this to be addressed as I have seen numerous requests to "muzzle" her. She will even come back in when another host is in the middle of their presentation. ENOUGH ALREADY! Your customers want product information from the product reps. While it's fine for hosts to mention that they have an item, continuous blathering about how many, how each family member uses it, blah blah... This is what Kerstin does!.Again ENOUGH ALREADY! As others have posted they are doing, I now change channel rather than tolerate this aggravating, annoying, rude know it all. Please do something about her. Please!

Good morning,

My name is Katie Waltz and I contacted QVC last month in regards to a sudden account termination. After speaking to many employees, I was finally able to speak to a QVC customer service member that actually took the time to explain what she was seeing on her side of the screen. This helped me tremendously because others were just blowing me off. After speaking to her, I understood why my account was canceled and why I never received any communication from QVC about an account from 2015 that went into collections. Unfortunately, we moved not long after the account went into default and they were sending all the information about that account to the address on file not our new one. Therefore for the last seven years, I didn’t receive anything concerning that account. Because that account was inactive, I created a new one and had been using that new account for the last seven years with no issues until last month.

After finding out that I indeed owed money was my previous account, I contacted the collections agency and gladly paid off my old account in full. I was told that by taking care of this balance and sending the receipt/payment confirmation to QVC, they would open my current account again. Unfortunately, that was not what happened! I never heard back from QVC through mail, email, or phone. I tried reaching out to them again and was told there was nothing I could do, my account had been permanently terminated. As you could imagine, this left me very confused and upset! I called back again, just to see if another customer service representative concluded the same outcome but she said for me to call back in a few days to see if they reopened my account. She never said it was permanently closed? How can two people have contrasting information while observing the same screen? There is either a chance to regain my current account (which was in great standing when it closed) or I will never be able to order from QVC again? Which would be completely devastating! I am beyond overwhelmed and just need answers! I know this may be no concern to most people but I literally ordered everything from QVC! From beauty products to technical devices and everything in between! My whole house is filled with QVC products! My family even gives me a hard time about how much I LOVE QVC! I guess I just don’t understand? I corrected the problem and all I want is to get my account back! I don’t know what else I can do? QVC makes it extremely hard to get in touch with anyone to try and resolve this issue! The customer service department can only do so much. When I’ve asked to talk to someone in account management, they say that they will have to call me but to this day, Ive never received a phone call from QVC. One employee told me to write a letter because they don’t have an email. So I wrote two explaining the situation with proof that I paid off my collections balance and still I’ve heard nothing! I’m really starting to feel like QVC doesn’t care about their customers or wants my business at all! This is very disheartening because I’ve been a loyal customer for years and my current account has always been in good standing! I understand I had a collection from 8 years ago but when you don't receive notices, it’s hard to solve a problem. However, even after taking care of the collection balance, I am still just getting the run around. I know this email is lengthy and I do apologize for that! I’m just desperate to get this solved! At your soonest convenience, can you please research my account to see if my letters were received or if there has been any updates on my account? If you search my payment history, you will see for the last seven plus years, I have ALWAYS paid my orders as well as easy pay orders on time and in full! That should speak volumes! I am also a Q card account holder and have excellent credit history with them! Also, I was told that several accounts show up under my phone number. One would be the very first account I opened (this is the one that went to collections) associated with the Foxfield address. The other should be my current account ([protected]) that was just recently terminated. This account should be associated with a 4 Ski Haven address. After, my current account was closed in May, I did try to open up another to see if I could have access to my old account. I still have open “easy pay” orders and I need to be able to manage them. Unfortunately with my account closed, I don’t have access to that information which makes it hard to keep up with what I owe and when! I’m not sure about the others if there are others? I know several of my credit card accounts were hacked in May, so I don’t know if the other account(s) were part of that!? I know on May 13 someone tried ordering an X-Box and that was not me! That is also the same time my account was closed. They apparently noticed fraudulent activity but instead of just canceling the order, they canceled my whole account as well! I believe this is the reason why no one is taking me seriously! Again, thank you for your time! I truly appreciate it! I look forward to hearing from from a QVC team member! Sincerely, Katie Waltz

I bought this laptop from qvc and the reason I chose this laptop was the life of pc warranty. I am needing help with the laptop so I called the telephone number listed on the brochure and its no longer active. This is unacceptable as a customer. Reading some of the compliants I see its everyone who bought the laptops. I have the17 inch hp with pc treasures bundlewith tech support and anti virus. Please respond and advise what qvc is going to do about this. My laptop is getting very hot and needs a antivirus loaded.

Amarine conn

I live in Virginia Beach, VA and have no audio from your channel. I have audio on QVC2 and your sisters HSN and HSN2. Why or how do I fix this. Is this a local problem because the local channels are 3, 10 and 13 affiliates. Not sure who to get to to fix the problem.

Long time shopper...and I get you on my Roku, antenna TV. It is not streaming.

Bewildered?

Good morning/afternoon to whoever is going to read this..

Hi, This is Dr. Mayank Gupta (resident of howrah, West bengal)

I had been contacted few days back from QVC reagrding a job vacancy as a doctor over their. Series of enquires followed and then I passed on a interview and was called to join the post with a meagre pay scale. Still I joined to learn something new.

To my expectation the guards outside for a security check misbehaved inspite of my reapeatedly telling them that I had been appointed as a doctor their. The lady stafff repatedly kept telling that first of all move out of the gate and stand in a public queue and then only she would listen but then the Hr named Ataullah Ansari came and intervened. I ignoted this as an miscommunication

Second day I went to do my duty on a day assigned to me and the same HR told me to go back as their were only few applicants that day

On taking back on them he told me he forgot to inform me. When I further interrogated him (Ataullah Ansari) he twisted the conversation and said I would only need to come whenever its need and not on any assigned day and then he kept speaking rubbish. I told its okay im least interested to continue job over here and he himself gave me a slip mentioning the amount I would receive for my 1 days' job. I signed and the HR informed me I should leave from the place and I would get it in 3-4 working days

d rewIwasI was late with a flex payment i called customer service andwastold me my account was closed. They didnt give any warning nor any chance to pay my bill. I asked that they stop charging me than. They said they were not charging me and it must have been the collection agency.

My bank account clearly shows qvc as the recipient

I have been a customer for at least 10 years and never ran into so many issues as I have this past year! When I would try to access my previous account I kept getting stone-walled saying that my password was incorrect. So I would try to reset the password and it would say there isn't any record of my account? So I ended up using my business email and created a new account.

4/17/22 I ordered a T3 Airebrush Dryer and I ordered it through them because they had a special that every item could take advantage of 5 payments. I got a confirmation email and everything.

This morning 4/19/22 I received an email saying my order was cancelled and no further explanation given. The money I gave for the 1st payment isn't in my account either. So I chatted customer service and the reason they told me that my order was cancelled was fraud and they couldn't give anymore detail.

FRAUD?!?!? For using my debit card and paying a down payment on a $180 item? My bank account isn't on hold due to any unauthorized transactions.

Then I tried to sign into my QVC account and it got deleted. So I chatted customer service again and they wouldn't elaborate and tell me why it was deleted.

Why is it these corporations feel like they can just kick around the small people that contribute to their profits? And in todays age & time information is available in the blink of an eye, so why isn't customer service providing information for inquiries and not giving a generic canned response?!?!

Ordered a shark vac on 4/2 and received a beat up, taped up box (I have attached a video and pictures). I'd seen it on my camera being delivered and called customer service. Barbara was absolutely horrible at her job. There was no service and I felt like I was interrupting her day and she was missing a conversation with her friends having to deal with me. She basically asked me if it works and I told her I wasn't home but have video and pictures of the box and was told well if it works then don't bother us. I spoke to my husband on the way home and we agreed that it might work now but that the jostling very well might have loosened some wiring so best to send it back and not even open it. I got home that night and took additional pictures. Called QVC again and Barbara answered. I asked to speak with someone else and she didn't Iike that, said she would transfer me and hung up on me. I called right back, told her that I'm not one to be hung up on and she tried denying it saying she transferred me, she knew she didn't. Said she'd try again. I got someone else and when they put me on permahold I got hung up on again. Called back a third time and got someone new. I told them I want the thing picked up and a replacement sent. At first she said that they can only ship a replacement when they get the other one back. I told her as the customer who didn't even open the box for the screwed up one that I shouldn't have to wait. She said she was going to expedite the shipping and I should receive it the day after the next. That is today. No shark vac mop. Called them up. I was told that it won't be delivered until Monday, today is Friday. Said that they "ate" the expedited shipping fee of $30 and didn't charge me for something their choice of carrier screwed up! I explained I shouldn't have to pay for it and find it funny that it was supposed to be delivered today but yet only got to the vendor today. Then she tried feeding me a line of well we are backlogged and 5 days is half of our typical 10 day turnaround time. I got it in 3 my first shipment so I was lied to again. I told them they can keep it and redund me. I can't stand horrible customer service and a company that doesn't own an issue. Never buying from QVC again and I will tell my story to everyone who will listen.

Order Number [protected] Item No. A488144 order total $55.00. Five easy pays. Returned January 25 2022.