Raintree Vacation Club [RVC]
Reviews and Complaints

So Daniel, tell us this: where are the financials that were promised to us BEFORE the revised assessment was to be initiated?

Joe S
To be honest, after 6 or 7 months of this bantering that has gone on (and really gotten no where), I'm of the mindset that the time for talk is over. RVC has shown ZERO willingness to do anything that they can't completely control or manipulate. The "committee" is just another example. So enough is enough. The countless hours of due diligence that has gone on behind the scenes by the members committed to ending the tyranny of the current RVC managment has reaped a massive amount of history and evidence. We don't really need to talk or play RVC games any more. The cards are in play, RVC's next move (as they've publically stated) may be their last.

Enrico Suave,
I totally agree with everything you mentioned with the exception of one thing: Bech's current RRI salary. Several years ago this is what he made, when the company had to disclose the information. I'd be willing to bet, now that 6 or 8 years have past since they've had to actually make public what he makes (and given the astronomical rise in executive pay this decade), that his salary is several times that amount. This is but one of the many facts RRI/RVC will go to all lengths to avoid having to disclose to the membership.

Everyone,
Remember one thing, that puppetboy Daniel himself said several times: THIS IS NOT A DEMOCRACY.
That pretty much says it all. Just as Communist countries stage and control EVERY aspect of their countries life- and especially those situations and events that are public-facing, so too RVC is staging and controlling EVERY aspect of their business. Nothing they do should concern or anger anyone, as the only thing that will bring about change is a complete removal of the current RVC leadership. They have failed to run the business as it was agreed to in our contracts. That alone is grounds for their dismissal, not to mention the potential ethical and legal violations they have committed.

Richard,
Non-payment will let you get rid of this scam bucket for sure; however the issue is what will Raintree do IN ADDITION to taking back the membership? By others members information, and sketchy wordings by RVC themselves on these forums, it "appears" they will also go after your credit ratings as some sort of punishment. I have asked numerous people about this however and have yet to receive a definitive answer as to whether this is practice or heresay. One person who posted on this forum recently said they granted him a pardon of sorts and released him from his memberships without punitive measures. A lawyer who looked at my contract recently said there is no provision for them attacking credit for non-payment of future membership in which the benefit is not yet used (he used much more legal terms but thats the gist of it).

Daniel,
Since you guys are obviously more than happy to disclose the proportion of fees that go to third party property managers (as you say, more than half), why is it that you are NOT willing to disclose the proportion of funds that go to executive salaries and bonuses? If that amount comes to the several MILLIONS as I suspect, is this not also information members should have? By your own words, the business is running a deficit each year. That's bad management, and no company would tolerate it. That is unless you've specifically designed your business to not only function running a continuous deficit, but THINK you can tap a cash cow who apparently have NO say as to who runs the business or how badly they run it! Better THINK again, the hour is drawing short.

Thanks Rose and Sam for those awesome posts. RVC, Dan, the whole lot of them are about as infuriating as it gets. Its like trying to reason and rationalize with a child why they can't have ice cream for dinner. No matter how you clearly explain it, they come back with the same ridiculous arguments.

Ty,
Can you possibly document the entire set of circumstances, actions you took, responses from Berger etc. and provide that to myself (and any other member that wants it?). Reason being, is that should others attempt to pull out as you have and get rejected, it becomes a violation of precedent. Legally how can they dismiss one and not another? Just another in the LONG list of activities and actions that could warrant legal action.

Oh, well hell, that's all clear as mud. Daniel, let's be frank. RVC is a uniquely developed entity, created by LAWYERS who - and only who- can understand all of this friggen mumbo jumbo. The have set-up a structure unbelievably complex and purposefully de-centralized so that no entity or authority can track, trace or verify their dealing without a huge amount of effort or resolved. All I can say is that Madoff should have taken lessons from Bech & Co.!

Reading the recent posts, it brings back a question that has been raised in the past but never answered to my full understanding. If one has "paid" off their membership, and is only accountable for "future" maintenance fees, what is it that binds them to this relationship with RVC if they voluntarily want to walk away? I have been up and down my contact but can find no clause indicating future binding. Can someone with a good understanding of this please answer.

Dick,
I agree with your assessment and concept for reaching out to a wider RVC member audience. However I am actually stupified that more people are not already onboard with this movement we have going on. RVC at one time said their membership is 50, 000; they have since downgraded that number to 35, 000. Okay, so let's assume it is 35, 000 members. We have how many who have connected with these forums and the google site? A couple hundred? A simple Google search reveals this and other anti-RVC forums. So are 34, 000+ members completely Internet ignorant? The Internet IS the way you connect with others. It is the medium by which people seperated by geography can connect and then collaborate. I just can't believe that 34, 000+ people are just going to passively roll over and pay this ILLEGAL extortion; yet I also have a hard time understanding the lack of participation in joining the fight for this cause.
Jose keeps asking the question "WHERE IS THE MONEY?"
I want to know "WHERE ARE THE MEMBERS?".

berkeleygirl,
If you've followed this issue and read this forum from the beginning, are you really surprised by the propoganda and rhetroic that comes out of Raintree? They are the most cynical, unethical and corrupt organization I've ever encountered. And yes as a matter of fact, we are Raintree's piggy bank - at least in the way they view us. Apparently signing their contract- irregardless of what it SAYS- means they can shakedown the members any time and for any amount they want.

Can't speak for anyone else, but I refuse to believe the notion that for the next 30 something years I have no choice but to have my annual vacations held at the mercy of a management group in which the overwhelming (even that word isn't strong enough) evidence suggests either massive incompetence, illegal behavior, unethical practices or a hybrid of all three. In every business situation their are mutual "outs" in which two or more parties, unable to reach common ground in which a win-win situation occurs, can go their own ways. I am not going to be held hostage by this incompetent group, no matter what. We do not live in the Dark Ages, and people do not have to be victims in a situation that occured because they were lied to in the beginning, and continue to be duped by a group with no intent of providing anything even remotely resembling the truth. Feel free to wallow in your "victimhood" if that's what you perceive to be the options. As for me, and thankfully many others, we're gonna kick some RVC ###!

Brian,
Your statement:
"However, sometimes whether you like it or not you have to work with existing management",
I believe I have read you make about three times in the course of this forum. In a dictatorship perhaps. But last time I checked we still live in a capitalistic democracy in which unjust or unqualified management can be tossed to the curb. You seem very content on keeping this existing management team (as ytou say "whether we like it or not"). Trust me on this: the LAST thing that will be occuring when this all shakes out is the continuance of the existing RVC management team.

skidownfast,
Your position is well taken, and I believe most members would likely agree with you. However, organizational transparency and organizational TRUTH are not always one and the same. RVC managements dogged pursuit of SA money, without looking at other options for raising capital, is an almost sure sign that something stinks behind the scenes. The delay of this SA is merely buying them time to present a better argument. No doubt they are going to be working very hard to "present" (i.e. pursuade, convince) to members the picture THEY want us to see, not necessarily the truth. In fact not likely to be the truth at all. The problem, is that this is their JOB, and they can devote massive resources to this project (of course the resources being partly OUR maintenance money); all of us are merely very part-time RVCers and definitely did not sign up to spend our precious free time doing legal research, running audits, forming watchdog committees, etc.
The facts (TRUTH!) about what they've been doing, how they've been spending money, and much more will hopefully come out. However just associating with other members this past month, sharing insights, stories, obscure news bits, etc etc has revealed a very ugly picture of RVC management and practices. Are these insights and stories wrong? Can so many people, with so many similar stories and circumstances be somehow off the mark? I don't think so. A really pretty PowerPoint, or hiring a crafty PR firm, is not going be bring about the TRUTH.

Well looks like we know why they hired Daniel as their "PR" firm. He apparently has a speciality:

Crisis and the CEO – presentation by DPK PR

http://www.slideshare.net/dpkpr/crisis-and-the-ceo

Yes, RVC has decided to withdraw the SA. Here is Bech's direct quote from last night:

"We will be withdrawing the SA tomorrow. We made too many mistakes in the implementation and in educating the members as to the need for this assessment. We will first be providing financial and operating information to show that RVC has been managed properly but that the Maintenance Fees are insufficient to cover the operating costs, most of which go to third party managers such as Starwood. We firmly believe that the SA is legal and proper and we will re-issue later when we have done the job we should have done before issuing this SA in early June. By the way, not once in 12 years has ANY member ever asked for any type of financial or operating information. We will begin providing this. Best regards, Doug"

Notice a couple of crucial things about this.
1. They plan on "re-issuing the SA at a later date". So RVC is saying, in the words of Arnold the Terminator "I'll be back". RVC is just going back to the drawing board, to reload their argument, cook the books to their favor, and then try again. Very comforting. Notice no mention of looking at alternative ways to fund, cut spending, etc. No its all about charging members via a Special Assessment.
2. Admittance that "most" of our maintenance fees go to third-party managers. And so why is this? If $40M a year is mostly going to third party managers, what are they doing for RVC? how much are each being paid and are there not options for replacing them with better, faster, cheaper services?
3. Finally his final mention that not once in 12 years has any member ever asked for financial or operational information. Ya, well duh. It's called Organizational Stasis. When you run a business of any type of size, if run it correctly you, your customers, vendors, suppliers, reach an operational balance in which EVERYONE involved is doing their part to make the machine run smoothly and efficiently. When this happens, there is little need for everyone to jump through hoops trying discover whether others are doing or not doing their part. However, when the machine breaks down at any point, it effects anyone and everyone in the flow. This SA was our clear signal that the RVC machine has broken down. So now we do need to get involved. RVC is pretending to understand this, but all the while wants to control the level of our involvement (and definitely wants to control the level of third-party involvement like AG's). But I'm afraid in the era of extremism, that's not going to happen. In the new era, once a machine breaks down, the first thing that goes is the ability to control what happens next. RVC can thank Global-Crossing, Enron, Madoff, and others for that.

Quite frankly, if Raintree is truly "listening" (which of course they are because they have just NOW created a website specifically for listening) then they have already heard what we have to say.

- The SA is not legal
- The circumstances leading to this SA are suspicious at best, negligent and criminal within possibility
- Third party entities WILL be brought in to ensure member rights and justice

And most importantly why would we need to go to THEIR website for them to listen? Its all posted right here, other forums and within the thousands of emails and phone calls they've already received on this matter. RVC has shown ZERO willingness to respond to the questions and inquiries of the members in a way that truly addresses the issues in a meaningful dialogue. All we have received is meaningless platitudes and party positioning ALL stating what Raintree wants to SAY and not in any way representative of "listening" at all.

And who are you?

Does anyone believe that RVC could actually prove ANY of what they state above? In my opinion its all smoke and mirrors. A good bluff, but if this goes the route of a lawsuit, and the doors to financials are opened THEY are going to be in for a world of hurt.

Below is an email that a member sent around to other members. It pretty much sums up why RVC is charging this SA: They are in dire straights, with no money and are on the hook for $25M for another failed fiasco:

"Haven't talked to you in a while...2006 to be exact. That was the year we made the fatal decision to trade our Club Regina for Grand Regina Villas, another RVC ripoff. Turns out, Raintree never built the Villas, sold the project to Starwood, who never did anything either. There is now a group of 154 Villas owners that have put up money and retained an attorney to fight/sue Raintree & Starwood in an attempt to get our money back.

I noticed your name floating around some of the emails from disgruntled Club Regina owners over the "special assessment". I'm sure I'd be furious over something like that, too. To put it mildly, Doug Bech is pretty much of a slime-ball. I'm one of a 6-member owners committee that met with our attorney, Doug Bech and his attorney and Starwood attorneys in Chicago a couple of weeks ago. We spent most of the time listening to "we just don't have the money to return everything". By his own admission, RVC had sold around $25M worth of weeks, yet didn't put the money into an escrow fund pending construction. Supposedly, he only has around $5M to return. They made one offer after the meeting, but it was piss-poor. Supposedly, another offer will be sent on Monday. If it's not, or if it's not any better, a lawsuit will be filed in federal court on Wed.

I had a thought that maybe this special assessment was an attempt to raise money to pay us back, then figure out how to deal with all of the irate Club Regina owners. Do you have a copy of the special assessment letter you could email or fax me? I think we might be able to use it as ammunition in the lawsuit. Oh, did you know that Doug spent $4.5M buying another resort in Puerta Vallarta right across the street from Club Regina, I believe it was last Sept. We figure he used some of our money to buy that. All I know is that we have a bunch of owners in our legal group that want to see him in jail, and he knows it.

I've been getting copied on emails from your group. All I can say is, good luck! You'll need it. Might as well get ready for a fight. We've pretty much figured out that he uses maintenance fee income to buy more properties, instead of using it for maintenance of the existing ones. They probably all do to some extent."

A really great post from Jose Hernandez. It is his formal letter to Doug Bech:
Raintree — Letter to Doug Bech

If you look at the profile for all of these invaders they are all the same- random posts on various threads on this board. No meaning or sense to them at all.

Looks to me like Raintree is planting some ridiculous posts to attempt to stop this thread.

EileenLives,
What you need is a timeshare...yes I think a timeshare will solve all those problems. I have one, will sell it to you for cheap! ROTFLMAO!

Yes, once you get to a resort, people tend to enjoy their experience; people sitting at poolside with a margarita in their hand are generally going to be positive no matter what hell they experienced leading up to their vacation. The human ability to forget pain is incredible (and sun and Tequila helps!)
But go back and read the stories just on this forum. They are all about the terrible experiences people have with RVC as an organization. The contractual nonsense, lying salepeople, billing problems, nasty customer service, RVC pawning members off to RCI resorts, Raintree's own resorts very often unavailable (I've been a member for 6 years, bought in Cabo, and have yet to be able to book a vacation at my own home resort. It's always somehow "booked", under construction, etc.), resorts falling into disrepair, and more.
No one's trying to destroy RVC. We all lose if that happens. But clearly something's gone off track. RVC management wants us to pay for this derailment but also be forbidden from asking the conductor what happened and why. They CAN'T have both.

Tommy,
Thanks for your post. I would not say this is a "lynch mob" that is forming. What you see on this board is just the tip of the iceberg on this issue as there are some enormous offline things happening on this front: group-relationships forming, information sharing and dialoguing, legal-fact-finding and discovery, and some good old-fashioned due diligence on the part of many members.

I am happy that you and Joel have had nothing but "good experiences" with Raintree. But lets check the count shall we? So far around 100 people have posted just on this forum of BAD experiences with RVC. That makes it a 50-to-1 ratio against RVC. How would you describe that ratio? What company could stay in business with 50 negative customers to every one happy customer (okay U.S. Post Offices and DMV's but that's about it!)

Also regarding your email with Bech have you noticed still the failure to address the substantive causes of this issue in the first place? They continue to address the symptoms and not the disease. If mismanagment, mis-appropriation of funds, poor decision making, bad purchases, inability to prepare for the current recession, etc etc are at the heart of this SA extortion attempt, then "money" dropped onto the problem is at best a temporal fix. A "10 year promise" to not do this again is ridiculous in the face of extreme mismanagement. And I'm not saying that is the cause of this, just that we will not know until this company opens up its books on several levels. But that's not likely to happen. So quite frankly, giving the fairy-dust reasoning and lip-service platitudes I've seen so far from RVC, my opinion is that members who blindly send in SA money are fools.

Finally I'm afraid you, and Raintree, need to understand that by opening Pandora's Box (as they did by their own hands), this issue has taken on a life of its own and is no longer in the control of any individual person or online forum. Where it ends is anyone's guess. But do not underestimate the power of people to band together for a cause they believe is just. The history of the world echoes with stories of corrupt Goliaths falling to the passionate David's.

Costrow,
If Bech's base salary was $321K in 2001, you can bet he now makes at least a $1M a year now given the astronomical rise in executive salaries the past few years. I'd venture a guess that the entire executive team of Raintree hauls down collectively at least $5 Million dollars a year in salary and compensation.

Joel,
Apologies, not my board either. But you definitely came across as having made a deal and in your "private" dialogue with Bech sounded like you were selling us out. We are in the first inning, and the first batter hasn't even come to the plate. This is going to go on for a long time. The longer members hold out the better position we will be in to get back our basic member rights- you know those ones stated in our CONTRACTS.

This Joel guy also posted the identical "supposed" email dialogue with Bech on another forum:

http://www.redweek.com/forums/messages?thread_id=10269&page=last&utm_source=forum-alert&utm_medium=email&utm_content=topic

So we are supposed to believe that this guy comes out of nowhere, sends Bech an email and all of a sudden the two of them are having a smoochy-boochy email dialogue solving the SA problem for all of us? HAHAHAHA! Oh please...

Costrow,
I can feel the pain you are going through as it definitely comes through your writing. I agree 100% with you on this. I am just SICKENED by what is happening in America right now. Businesses are just scamming their way through the American consumer, using every loophole, legal trick, and unethical behavior they can to get away with murder. Raintree is SCAMMING us! The probblem is, is that they are fat, wealthy pigs that have been living on free "unchallenged, unaccountable" money for so long, that they have the audacity to believe they are ENTITLED to even more of our money any good, goddamn time they want it.
I also have had enough of duplicite companies, and especially their rich leaders who sit in penthouse offices and live in huge gated communities, all because they figured out how to make seven figures by creating a fictitional "vacation" world for the work-stiffs of the world like me. We work our a**es off for fifty or fifty-one weeks out of the year, and all we wanted out of this deal with the devil was a week or two every year to pretend we somehow, even a little bit, in control of our own destiny. Then these ###****s have the gaul to wipe that little dream away as well. I am so hoping they get what deserve.

Joel,
In addition to Bob's comments I would like to add that you were not part of ANY of our forum discussions. Out of the blue, here you are basically making an agreement with Raintree and then posting on our forum YOUR compromised agreement with Bech, actingly as if you are our delegate or something. The reality is, NOTHING has changed, because there's this little issue of LEGALITY of the SA that has yet to be determined. There are currently several lawyers that I know of (and probably many others I don't) that are working on this issue, as well as consumer groups like the Texas and CA Attorney Generals. So thanks for your submissive posturing, but we'll continue down the path we are on. Likely you are a shill for Raintree anyway.

On another board I found this legal group based in Mexico that specializes in Mexican timeshare scams. Anyone know anything about them? Below is their link, and also a link to the forum post that recommended them:

http://www.gonzalezgonzalezlawfirm.com/

http://www.redweek.com/forums/messages?thread_id=11120;page=7;query=vacation

John W.

To answer your fourth question about repairing your credit here is a great article describing the use of "Credit Repair Letters" as the best tactic to take:
http://ezinearticles.com/?Find-Out-Why-Credit-Repair-Letters-Are-Your-Best-Weapon-For-Fighting-Bad-Credit-Reports&id=1595715

This SA is sounding more and more like a "golden parachute" for a small handfull of execs who know the games up soon. Can you say "offshore bank account"?

Brian,
You are very generous in your view toward Raintree. In everything I have heard, read and experienced first-hand with this organization over the past 6 years I in no way would be that kind. This group, while hiding behind verbiage suggesting an almost saint-like caretaking role they play for members, none-the-less behaves like little unaccountable hooligans. I am pretty certain there is no way they are going to volunteer to give up a member contact roster, nor do anything that might destablize their plans to receive this illegal extortion of $45M from members. This is where the beauty of a class action lawsuit comes in. In a class action suit they can be forced to turn over that information. Yes, its a long arduous battle, but since those of us who aren't planning on paying this extortion aren't likely to be going on any vacations in the next couple of years (at least not RVC vacation), we've got the time!

Brian,
I completely agree. Been wondering myself - "Where all all the members". The hundred or two that have been on this forum are just a drop in the bucket. A Google search using Raintree Vacation Club, or Raintree Special Assessment brings up this forum at or near the top. So where is everyone?

I think the craziest aspect about this whole SA fiasco is how poorly thought out it was on the part of Raintree. Think about it. They are illegally trying to extort money from members on a SA and are holding our memberships hostage as a result. So if I don't pay the SA I don't get to use Raintree facilities or services? Well since I completely disagree with paying it without due process, and won't get to use the membership as a result, why should I then pay my upcoming regular membership fee? So in a couple of months, if they haven't backed down from this extortion attempt, I won't be paying my regular membership fee either. Multiply me by thousands and they are up the creek without a paddle BY THEIR OWN HAND!
What kind of insane business logic are they employing here?

Still all smoke n mirrors. They continue to fail to address the legality of their extortion, and remain smug in their ability to charge it. Well we will see. There are so many channels of consumer protection that are now in early discovery by many members - including lawyers looking into this - that I doubt the smugness may last much longer. What they are doing is blatantly illegal, and I don't care what they "think" their duty is. If basic maintenance money did not cover the needs (to the tune of an est. $45million dollars which this SA hopes to generate), then mismanagement of funds is what has occured. So let me get this straight: we are supposed to give "mismanagers" a bunch MORE money to do what? Mismanage some more? No thanks. And don't get me started on the bogus "member survey" - I for one never received one- nor their smokescreen of member mandate's. Wherever Raintree got their intel you can be absolutely guaranteed it came WITHOUT counter-offering the info that "oh, and by the way we're going to charge you a full year's maintenance fee so we can have that work done". BOGUS BOGUS BOGUS!

RVCvictim_sn,
I feel for your situation, its much the same as many of ours. However it does not sound like you addressed with RVC the most basic issue we've all been discussing: What legal grounds do they have to charge this SA? Say it again and again and again until its the only question you can think of: WHAT LEGAL GROUNDS DO THEY HAVE TO CHARGE THIS SA? The answer is none. They have no legal grounds for it, and I for one am not going to take a defensive posture on this. My wife and I are going on the offensive (she's previously posted about what our lawyer has said and is doing). However we all stand a much better chance of reaching the right outcome if we bind together and fight this economic terrorism.

After reading all the various posts, I'm beginning to wonder if this isn't simply is a planned win-win strategy for Raintree. Of course they knew the backlash this would create, but maybe instead of it being something Raintree was hoping to weather, perhaps its part of the plan. If you take 50, 000 members (not sure thats the number but for the sake of argument lets say it is), and divide them into the two options:
1. those that will bite the bullet and pay the special assessment and keep their membership
2. those that refuse to pay the special assessment and are therefore willing to let their membership go.

If the division is say 50%, Raintree wins both ways. They get a big chunk of extorted money, and they get back half their memberships- (and all it cost them was printing for three pages of paper and stamps!).
Maybe we'll even receive an announcement that Raintree has decided to grant immunity to those who wish to "turn-in" their memberships and not pay the Special Assessment or have their credit attacked.

Susan,
Good points. This is "entitlement" to the Nth degree. You ask what they've been smoking? I think its that freshly rolled green money that pours in from 50, 000 people every year.

This has all the makings of a really good "Dateline" episode doesn't it?

tgrafix,

I'm not a lawyer (nor do I play one on TV), but it seems to me that if an organization that has taken in hundreds of millions of dollars for "members" to buy a piece of what they are selling, uses contracts to insure understanding of what "membership" represents, then removes the membership for a reason outside the black and white of the signed contract (i.e. trying to charge a special assessment), then I think lots of legal money is there waiting to be won!

Good news! Whe you do a Google search with the keywords "Raintree Special Assessment", this thread comes up first! The more members we can draw in and get involved in this battle shaping up, the better.

Ah, Charismatic, if you had taken the time to read the three pages of this thread so far, you would find that the LEAST likely people on this planet to want to buy another timeshare are right here in this forum. Take your sales pitch to another thread please!

Moe,
Thanks for the outstanding info and incite! If a class-action lawsuit does become out of the question, then it seems everyone's best best is to have a lawyer verify that your contact makes no stipulation for "Special Assessments" (which so far I have yet to read of ONE person having any such clause in any RVC related contact!), refuse to pay the special assessment, then let Raintree take an action against your account (such as suspending your membership. At that point I believe each individual member would have lawsuit potential against Raintree in the jurisdiction of where their contract is based (ours is Houston for example). However, for those who's membership is based in Mexico as mentioned earlier in this thread that's probably out of the question. Note: For those of you who did buy your membership in Mexico at say a Club Regina, read your contract closely. Buying in Mexico may not mean your contracts' jurisdiction is also in Mexico. It may very well be the U.S.
On another note, I totally agree with all the posts about continued harassment (phone calls, emails, etc.) against Raintree. Additionally we need to utilize Social Media to spread the word, not only about this particular issue, but just the general deterioration of Raintree in general. Among other things these clowns apparently didn't learn in their MBA programs is that we live in the age of viral marketing. One well written, well placed letter within Facebook, or Linked-in or MySpace (yes, let's make sure the next generation coming up doesn't get trapped into the timeshare fiasco like we did) can do horrific damage to a company for years to come. A well crafted YouTube video that goes viral has the potential of being watched by hundreds of thousands of people within hours of its release!

Here is the info for filing a complaint against Raintreee International Resorts:

BBB of Metropolitan Houston
(Houston, TX)
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: [protected]
Fax: [protected]
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org

FYI- There is another thread on this forum discussing the same thing:
Raintree Vacation Club — fraud

As I mentioned in that thread, we have forwarded our contract and the special assessment documents to a lawyer for review. Will post feedback when we get it.

There is power in numbers. We need a way to gather member names and contact info. Does nayone have some ideas on the best way to do this?

Well we've begun by filing a complaint with the Houston BBB. This is just the beginning.

The BBB that will handle your complaint is:

BBB of Metropolitan Houston
(Houston, TX)
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: [protected]
Fax: [protected]
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org