Rakbank / The National Bank of Ras Al Khaimah review: Rak bank collection department jamal

I have a rak bank credit card which has an overdue of 836.15 i lost my job for quite a while and struggling with the payments of my credit card which has a limit of 5000. Any how i tried to pay every month even only the overdue but still keep on increasing because of interest. I paid even since june 2000 july 931 aug 500 then sept 900. Now I requested the collection dept to have my account on settlement and one of the staff there assisted me which is ms rachel. I received the email for 3 months installment which started this oct. Now mr jamal came to my work place and threatened me that he will stay there until i pay the overdue amount and even says will talk to my manager about it even collections are calling on our shop to inform the staff that i need to pay where this information should be confidential and none of this concerns my manager or work place. I told him im just waiting for my salary which usually comes 28-29th.. he told me he will come back again tomorrow and call the attention of my superior where i find very inappropriate, it’s harassment. Im not going anywhere and i tried to pay every month is this really the proper way of doing it? Please rak bank team we are trying our best to pay yet we are treated like this. I hope this is not what it’s supposed to be..