Ralphs Grocery
Reviews and Complaints

I would like to make a complaint re my experience at Ralphs today, located on Devonshire and Balboa in GH. No grocery carts were available for the customers. I mentioned to the cashier on #6 about the issue. She mentioned the matter to store manager, Rosenthilberg

She ignored her and did not ask anyone to get me a cart. Therefore, i was only able to pick up a few items. Bad customer service.

Very unprofessional store I've been too thinking I was shop lifting, when I was working shopping for other customers, had 3 orders for customers and had 1 cancelled cause worker took my cart and put everything back, then manager went on a PA system and said put everything back for the person shop lifting and said it was a crime, had a worker come up to me saying you should put everything back if nothing done here I will file a lawsuit for discrimination.

I went and bought a shabbos meal deal from a Ralph's branch on hazeltine and ventura
In Sherman oaks ca
And I paid for the merchandise at the deli counter at the kosher section like everyone else who bought from there
They were all dressed professionally and none of them got searched
I left wearing a t-shirt cargo shorts, slippers and Im darker a bit with a beard
And right away when I leave the counter
Management of Ralph's starts following me and waits for me to get on the escalator to tell me "sir you have to pay for this stuff" which I told him I did and he searched me and asked for a receipt
Which I showed
I am very offended by you guys
And the racism in that branch

Woodland hills location:
20060 ventura blvd

Someone at this store needs to get a reality check on the music that they play.
Absolutely terrible. Some pre teen and teen kids bop crap.
Stop it already. I've been coming to this store for almost 15 years and I know the average age of the customer is between 50 and 60. Why would the management continue to play this awful music is beyond me. I'm not suggesting sinatra or nat cole but i'm certain no baby boomer is going to enjoy this aggravating noise. Please do not tell me it's next to a h. S. The
Spenders in this store are not teens it's come from the upper middle class of tarzana and woodland hills. Know your demographics people!

I have lunch at 11. a. m. all I did was ask to see to if lasange was ready and I get this very rude answer if you dont see its not ready but what I wanted to know if any was made?
That was about two weeks ago, so this morning I recieved Dirty looks, so I asked her what was her problem her responce was something about my Mother that was very upsetting so walked away, my temper gets the best of me, I asked to speak the manager and was told he was not there... as I was walking out of the store she follows me and is wavingva peace of paper, if she was a guy I would be in jail for punching him in the Face...

The machines that are used to cut the fresh meat and cheese are not being clean prior and or after it's been used.

I could see the build-up and residue not only on the base but also the blade. Not to mention the blood from the roast beef dripping from the base onto the counter top.

And for the employee to start cutting my order of meat with out wiping the machine down it's not only unacceptable but a danger and/or Hazard to my health and also my families.

Cross-contamination!

It's my personal opinion that this practice is not sanitary.

Last week July 12, we purchased a Boars Head Caesar Salad for a trip we were taking. When we opened the package, It was my daughters dinner, it was missing the salad dressing. Today at the store I told a lady in the Deli department and as nice as the people are there they did not offer to do anything about it. As we checked out I told the checker who had Sales Manager on her name tag and she didn't seem to care but apologized. People just don't seem to want to take responsibility or initiate resolution to an issue. It's frustrating sometimes.

Clarke Scherff

Could you do a covert analysis on this corporation and find out who owns it, i just gave them the ingredients to my fluid Brandywine at their corporate Email and it was rejected, they like Britney Spears concert lackeys called me daemon Mailer. I'll get bact to you with the ingredients by Email at [protected]@gmail.com if you contact me. Under international law of finance and ancient rights one man cannot and should not claim ownership to such a fluid, and make himself, sobmuch and give so little, causes are illegal under national rights of unjust servitude such a man must seek out individuals to benifit, as the recipe I will include momentarily was part of a work I printed called "the straight scoop on ingredients", by Billy Stratus. Start with a moonshine alcohol grain and cane sugar mix of 5 to 20 % mix directly with lemon juice and sweet C tabs, plums prunes grapes raisins vanilla extract extract of coffee carob chocolate nutmeg and Kahlua serve cold or on ice.

This weeks ad must have been pretty embarrassing after seeing the ad for Sprouts Farmers Market. All I know is the one close to me that advertises along with sprouts and there is a clear reason I am shopping there and would like to tell you why.
I can not eat meat that was ever fed grain and one you have almost no if none grass fed 100% grass finished products. Beef, bison, elk, deer ect...
So I can't buy my meat there anymore. So that leaves me fish. I can only eat certain fish. Basically forage fish if you know of that type. one fish I can eat is the wild caught sockeye salmon. you have it on SALE this week for $15.99 a pound. Sprouts has the exact same fish for $9.99 a pound! Looks like I buy my fish this week there. I can't eat the swordfish nor the shrimp.
I can not eat chicken or turkey due to they eat grain and blood animals (snakes, mice, bugs etc. that my body cant tolerate so all your sales for that protein are nothing to me. As far as the rest of my proteins they have a much better selection of nuts seeds and beans that beat your company 10 fold at bulk discount prices. Doesn't look like I'm getting much proteins there anymore. It's not that I didn't try...
Now as far as your vegetables and fruits. your cherries this week on sale was $3.99 lb. northwest. Spouts has the exact same cherries for $1.48 lb! Half price THANK YOU Spouts! The strawberries. you have ORGANIC 2 for 7.00 16 oz each. Spouts has a 72 hour weekend sale that they are the exact same strawberry other than a few different chemicals are use and are .97 cent per pound! Over 3 and a half times savings. now you may say but these are organic. Here is what my diet says. If someone isn't watching those berries around the clock so not 1 bug ever enters it for me to eat then I would rather pay 4 times MORE for the ones that were sprayed and kills a much better ratio if not all of no bugs before they get inside as apposed to the organic that isn't being sprayed and these bugs enter. This is my preference, my right and choice. You did however bet them on the price of the fruit peaches and nectarines, the watermelon sprouts didn't advertise along with a few other items that you had on sale. I don't eat a lot of fruit as the sugars are high so i don't need much and I usually get 20 pound case discounts at sprouts that you guys do not offer and yes I asked. The only vegetables you advertised that I can eat was the salad and zucchini for .99 lb as your sale price and I shop at sprouts a lot and know that is their normal daily cost on those. You advertised no other vegetables as sprouts crushes with the .99 BABY broccoli !

So the statement I am making is Spouts is a MUCH SMALLER company that you giants are currently looking to buy out (and I see why) BUT>>> why would I shop at your store for just 2 fruits that I can get cheaper in bulk on sale at sprouts as appose to your store and I understand the fact that you are charging sometimes up to 4 times the price for the exact same item ON SALE EVERY WEEK?
( I also am taking the libery to forward this to sprouts. WTG GUYS DON'T SELL DONT CHANGE YOU GOT ALL MY BUSINESS!)

DAVE

The salads are all wrong and terrible. I shop at the El Cajon (Rancho San Diego) CA location for my deli meats and salads among other thing. I am a huge salad lover who picks up a prepared salad often because I'm busy. First of all the Cobb Salad is terrible. A Cobb Salad has sliced hard boiled eggs on the romaine lettuce or regular lettuce chopped, bacon bits, tomatoes, and crumbled blue cheese. served with BLUE CHEESE DRESSING. NOT RANCH. this salad had very little lettuce, wild greens, black olives, carrots, green peppers, yellow corn, tomatoes, cheddar cheese, sliced eggs served with RANCH DRESSING (wrong) and Chicken? A Hispanic must have prepared it because these ingredients are south western. Please do your homework and prepare the salads correctly. WITHOUT FILLERS.

every Saturday morning I go to the store at 6 am.. they are never opening the store on time and clients have to knock on the door for the them to open today, 2/25/17 they open the door at 6h10am no cashier was present or manager. when finally the cashier arrives veronica c she was rude and some employees too explaining that they really did not care and one even say well we will be late again ahah... when I go to the store at this time it is never ready for the customers . I myself open the shade in front of the food... if a cashier is late it should be a back up...if can open the store on time change the hours and please train the employees better. They obviously do not care about the customers.. marc any question call me [protected]

When there is a product problem, I return it and not always but most times it is accepted back, of course. My having to store rotten fruit or bad whatevers in my fridge and then bring it back is all on me – not of course ! In last cple of months I have returned more than ever and am now wondering if there is NO QUALITY CONTROLS in place or if they are lax or what?

Today: This time I had such a bad experience with checker QUIONDRA on Aug 20 2016 @ 9:43 am - per my receipt- that I did deliberately talk to a courteous/ known on-site mgr. He immediately understood and stated the return was appropriate.

I had bought chicken livers in plastic carton at last visit and when opened at home found them to be BRIGHT GREEN as when toxic organs bleed into other organs- liver- and whoever packed these did not look nor see what was being pkg’ed !

It was scary, awful and I immediately disposed of them. I called store, mgr, and was told to bring in lid that shows price, date as I had already discarded receipt – never expecting to take home such a horrid product.
I brought the lid and this haughty & mouthy loud checker Quiondra immediately insisted I have a receipt, she asked for it not just 1x but 3x and when I said I had called mgr and was told it was ok to present lid only…she replied “how do I know you didn’t buy this 3

She was about to argue loudly, having the last word with every utterance to which I do not allow myself to be DEMEANED, INSULTED, TREATED AS A BAD CHILD OR DISREPECTED EITHER – by anyone, especially an employee of Ralphs ! Then futher when I said I would move –and started to put my items back into cart – off of her counter and go away elsewhere = when a manager [African American mgr in blue shirt that I see regularly and we greet often] walked by and I spoke to him.

I told him about my return, showed him the lid, and still the checker was busy loudly DEFENDING her bad attitude and thus blaming me – now she was saying “I was just….. asking for receipt as I am suppose to “ -a policy that can be performed in more than 1 way. She had been belligerent, righteous, and demanded I was not following ‘her’ orders as if she owned the store ? huh ? That I was not to be trusted or believed ?

After I put my items in cart and walked away this clerk continued to YELL LOUDLY at me, defending her self as “right” and thus me ‘wrong’ and to have the ‘last word’ – which is a power play and I refuse to allow this. I walked away to where I found a different manager, who helped me and heard me.

But I chose to not allow this to happen to me/ or others / again !

I bought a set of stamps from a store as the Post Office across the street was out - what do we want them for? I didn't know if I was going to need them because there was a chance I didn't have to send the letter. The cashier told me I could return them if I didn't use them. Then I went to return them a week later and the manager told me that I could not return them! I very rarely use stamps. What do I want 16 of them for? They will last me 30 years?

I am an black male profiled by an Armanian store clerk Nelli V. who ripped my genuine Californian drivers license saying she was certain it was fake because I requested to buy a $1000 prepaid paypal card. She made a scene at the store and called me a crook and accused me of money laundering in front of the entire store. I have never met this store clerk ever in my Life. She went further to say the words " You people come in here ... and when I went on further in a calm manner to let her know she is wrong for ripping my property and have no right to do so, she threatened to call the police and turned around and said to me, "run like you people always do". The police arrived and my California ID was handed to the cops who checked it and confirmed it was a genuine ID, rather than apologise about the situation, she told the cop to run my ATM card also to make sure it was real... This was an actual event which happened today at Ralph's grocery store located at Magnolia and Vineland in North Hollywood. During this whole time and the scene made by the clerk, the manager Vincent stood and watched without saying a word.(strange scene) .You know LAPD and how it goes once you are black...LAPD also need to school the new officers intimidation is not the way to go about things.. Personally, this two officers who responded are not the type of officers who should be responding to situations..They treat you like a criminal as soon as they arrive not giving you a chance to speak. As long as you are black in the store, you are there to steal and nothing else if they receive a call. You have to experience LAPD as a black male to know officers really need classes on how to interact with public. They raise their voices and want you to be hostile so they can earn another stripe on you...Just stay calm and let them talk and you have your rights to ask the officer to leave if he is not arresting you...Very sad experience, especially by a foreigner who was allowed into this country for a better life. STOP PROFILING AND RACISM IT GETS US NO WHERE...