rapid! Pay review: Customer service, unable to access my funds

I was given a rapidpay card by my employer for Direct Deposit since im14yrs old & dont have a bank account. My first paycheck was deposited on 10/6/23 & went through just fine. However my employer made deposits to my account on 10/10/23 & my account was showing no new funds. I called customer service on 10/12/23 around 9:30am they said they needed identification verification & i needed to send a picture of my SSN, & a government issued ID. I explained to them that im only 14 & asked if my student ID would be ok. I was told yes that was enough, so later that evening around 9-10pm i called to make sure i uploaded my documents correctly cause there was no way of telling if they went through or not. I was then told by a different representative that my student ID was not good enough & that i needed to upload my Birth Certificate along with SSN. I do not feel comfortable sending my Birth Certificate it doesn't make sense to me why they would need that when u dont need to show Birth Certificate to open a bank account. S⁰o oo they continued to give me the run around saying that i could send a utility bill with my name & address i explained to them again that im only 14 & dont have utility bills in my name! Eventually i was transferred to a Supervisor, he tried telling me i needed to send my school report card, i asked why that would have anything to do with it thats my grades i get in school & none of their business & has nothing to do with my identity. Then he went back to wanting my birth certificate, after arguing he finally told me that he was going to put my case in to be under review since i am a minor & dont have the certain documents they required, & that the documents i did submit had the information they needed anyways. He said that could take 4-5business hours, & i could follow-up on the morning, which i did. so on 10/13/23 around 9am i called to follow-up on status of my case the now 4th representative that I talked to told me that i needed to send a document from my Drs office with my name & address on it. I asked what kind of document like a bill or something? which she told me yes as long as my name & address on it along with my student ID & my SSN that i had already sent the day before. So i uploaded a refferal sheet from my Drs. office which had my name, address, & date of birth on it, along with my student ID which has all that info plus a picture of me, & also a picture of my social security card. Later that evening around 8pm i called back to see if my documents went through ok & i was told yet again that supposedly thats not enough either & they want my Birth Certificate which i am uncomfortable with giving them that as well. I feel i have given enough information & documentation to prove i am really me. I then was transferred to another Supervisor who was extremely rude & kept talking over me. & she told me yet another B.S. story saying i needed my school records (not my id) & that had to be signed by someone from the records department in my school, & hospital records that also needed signed from the hospital! at this point i have spoken with 7 different people & each time they tell me something different! & For that reaon right there makes me not want to send my birth certificate or any other information of mine to them. It just seems very suspicious & not right! They refuse to release my money to me that was sent to me from my employer 3 separate deposits one was $160.90, the 2nd was $293.50, last deposit was $228.34. All together they have $682.74 of my money they are holding hostage. everytime i send them what they ask for they say its not good enough & require me to send more information! All i want is my money & im closing my account & never want to deal with this company again