Raymour & Flanigan Furniture
Reviews and Complaints

My husband and I went shopping for a new mattress. We were very pleased with the selection and service at the raymour and flanigan in freehold. The problem was with the delivery and the customer service dept after delivery. What a night mare! To begin with the drivers acted as if they were unable to speak any english (How are they driving and how did they get jobs?) next they had no tools to set up the furiture... Finally they put a hole in my wall and ceiling and then tried to hand me a $20 bill and told me to go to home depot. The customer service dept referred me to their boss who was so nasty that I hung up on him and phoned back customer service. They (The company) did nothing! My poor sales person did try but he was the only one that made an effort to help us. The company never paid to get the holes in my wall or ceiling fixed, that cost me almost $300. Long story short... I love the mattress, loved the experience in the store... But don't use their delivery if you love their product find a different way to get it into your home because their delivery dept and customer service stinks!

Don't plan on walking into a Raymour and Flanigan store if you have no intention of buying. I say this because they believe that everyone that comes in is a buyer and not just someone casually coming in to look around. a salesperson is instructed to pounce on you within 10 seconds of sooner of you walking in. You will be basically interrogated as to why youre here, what you are looking for, when you want delivery, being told about financing, being told about keeping the furmiture clean, have you ever been in a raymour store before. even after you just say im just looking. All this within a minute of walking in and looking around. Makes shopping a very unsettling experience. Another i witnessed was that you can get heavy deep discounts here as long as you ask and are persistent. I have had friends who shop there get discounts as high as 20% off and get 1 year or 2 years to pay for it. Also delivery charges are easily cut too. The thing is, the customer who walks in 5 minutes before you will pay one price and someone else buying the same exact thing will pay a different price. The reason? Managers dont want to lose any business. They will cut any deal whatsoever so dont be shy about asking for deep deep discounts. They also have what they say are private sales but these sales are EVERY WEEK usually only good on one particular day. You can get these private sale pricing anyday of the week. Just say you know about the upcoming weekly private sale and say im here to buy today and not wait a few more days. Guaranteed they will do the deal. This company can only exist due to the fact that everything is negotiable. So if you go in there you never ever have to pay the price thats listed. so this kinda makes up for the over bearing salespeople there. They probably are so pressured to make a sale they will give you anything that you ask.

Less than a year ago, I purchased a sofa from Raymour and Flanigan. Recently, I noticed the cushions on the couch were wearing and falling apart. Still under warranty, I connected consumer service to have the sofa cushions repair. My experience started out innocuous; date scheduled and contact information confirmed. This was the last time I had any faith in its consumer service. The appointment was never met and after several call and emails to the Statford, CT service desk no one has yet to replied to me, explaining why they stood me up or trying to reschedule. While Raymour and Flangian may have quality consumer service in its stores (I had a great experience in the Yonkers, NY store), it saddens me that it does not stand behind its merchandise or value customers once the sale is complete. I would NEVER work with or purchase anything from them again because of the lack of respect if has for its customers.

I recently purchased a pair of recliners from Raymour and Flanigan in Syracuse, NY. From the moment I set foot into their store, I felt that something was wrong. The salesperson would not allow me to browse on my own and stayed within a few feet of me at all times. Since shopping is not my favorite thing, I quickly found a chair that I liked and told him I needed two of them. I told him that the color I wanted was beige. Well, when they delivered the chairs, only one was beige and the other one was green. I told the delivery driver to take back the green one and get me a beige one. He said they could not do that and that I would have to call the store and set up an exchange. Even after telling this driver that I was refusing delivery of the wrong chair, he rudely said there was nothing he was going to do about it and got in his truck and left. I called the store and talked to the salesman who wrote this order, and was told that if I got two different colors, I must have ordered it that way. He said that once the order is signed and the merchandise delivered, it is considered accepted by the customer and not returnable. After a lengthy conversation and several phone calls, they finally agreed to take back the wrong chair and deliver the correct one, but insisted that I would have to pay a second delivery charge as well as paying the regular price for the replacement chair since it was no longer on sale. After more phone calls and long conversations, they finally agreed to waive the delivery charge and exchange the chair. I cannot believe how terribly they treated me. Afterall, this was their mistake. They delivered the wrong item and kept refusing to admit their mistake. And they wanted to charge me more money! I was expecting someone to say they were sorry for the mistake and they would make it right, but that never happened.

I purchased two leather couches from these jerkoffs nice couches the brand name of the couches are simon lee well one of the couches center cushins tore away from the back support the stiching must have been defective ok no problem i have the platinum protective ### i call they send there tech out now mind u the couches are about three months old .the tech tells me it has to be restiched and has to be brought to warehouse nah nah wrong i told them to bring a new couch no problem cusomer service says well guess what they brought a new couch and it wasn't a simon lee it was a cheaper version of the couch and when i called them on it the answer i got was sir we changed factories ### i said .what they do is when they have to exhange something they get a outside furniture maker to copy the pattern and give u a knock off. JERKOFFS ! don't buy ### from these companies now a days they want u to pay top dollar and give u a ### product . So im stuck with a nice couch and a knock off that the cushins on this one feel like there stuffed with a bag of cotton .

We went to the store based on the one year
free financing advertisement. We then bought furniture for my
daughter's apartment. The sales person was very clear about the
purchase being 1 year interest free. We signed and initialized the
purchase agreement which does not contain a due date.

The Wells Fargo payments were made in 12 installments on time. At the
end of the 12 month period we received an additional statement saying
we owed another payment for interest as the total was not payed by the
due date. Turns out the due date for the entire amount was one month from the date of purchase.

I have paid Wells Fargo as I do not want to compromise my credit
rating. However I feel that the information provided at the time of
sale is intentionally ambiguous leading many other people to make the
same mistake we did. It is this kind of subtle sales strategy which
can lead consumers to pay more for a product than they intended.

I have file a complaint with the attorney general in NY hoping to have
this policy investigated.

In December of 2003 we replaced our 40 year old bedroom set with what appeared to be a long lasting beautiful set from Raymour & Flannigan's Quakertown PA store. The cost of the set was in the neighborhood of $5, 000, so we felt we were purchasing a quality product. In September of 2009 when we pulled out a drawer the drawer and its contents fell to the floor, this continued to happen with other drawers. We found that there was no way that we could reinsert them as their plastic track guides were broken. We contacted customer service at the purchasing store and after several months we were told we could order the plastic drawer guides. In November I ordered 30 four piece drawer guide sets from them for $74.20. In January 2010 I received 24 of one part and 26 of another but no side guides - guides were finally delivered in March 2010. However none of these parts were correct, I was told they no longer deal with this manufacture and they can only supply me with near to original parts and I will not be able to even get these in the future. It appears that I have an expensive bedroom set that will soon be unusable. I am amazed that a firm of this type would allow the firms purchasing agent to acquire these sets without checking its durability. We still have a bedroom set from my wife’s childhood that still functions perfectly.
As I am a 75 year old retired person I do not wish to throw out a $5, 000 bedroom set that I had hoped would last our remaining years.
We contacted the R&F President but he chose to not answer our letter.

Raymour and Flanagan, a corporate culture of ripping off customers - I'd rather shop at a local business.

Generally speaking I always prefer to shop at a local business. A local business is a place where I know the owner has his (or her) life, soul and personal bank account poured into their business...And in many case I know the owner because he works there. They care about their customers, they have to, their life depends on it...

Unlike a huge corporate outfit like Raymour and Flanagan that can buy an endless stream of customers with a giant advertising budget. A franchised business, or any small business for that matter must depend of repeat customers, word of mouth and their reputation for high quality and over the top customer service.

The ironic truth is; that at some point the customer pool for these giant rip-off machines will run dry...W.T. Grants comes to mind, what about GM, or The Wiz, & Pan Am...All giant companies, all out of business because people got fed-up with junk being served up by people who don't care...If you don't sell quality products and provide outstanding customer service you will go out of business, it happens every time. Raymour and Flanagan will soon be on that list because they simply don't care about their customers. They figure the average person doesn't purchase furniture on a regular basis so they can rip you off and it's not like they'd see you next week anyway. True enough they will burn out their customer base and claim some Chapter 7 or 11 soon enough, you can bet on it.

My unfortunate experience happened when it came time for a new bedroom set, we decided to go to Raymour and Flanagan, . Yes we hear the radio spots and see the endless TV commercials...Boy what a mistake, a rip-off experience if I ever saw one. Pressure tactics by ill informed sales people. Lying about their financing policies, being told a sale ends that day to add pressure to the decision, not being able to cancel an order without a charge, paying for delivery and every conceivable worst practice a business can subscribe to equals Raymour and Flanagan...I will never recommend to shop at Raymour and Flanagan. They are becoming an example in my business seminars of what not to do to be a successful business.

Don't believe me? See hundreds of complaints at numerous complaint websites...It is endless. I'd be laughing except that they stole over $3000 from me through pressure techniques that would make a used car salesperson blush.

My wife and I went to the R&F Clearance Center in Bridgewater on August 1, 2010 to purchase a bedroom set, 3 box springs and 3 bed frames. We picked a bedroom set that the salesman by the name of James said was $2, 246 which included a dresser, chesser and a bed bench, while we wered looking at the other items metioned above he informed me that the chesser we had just picked out with the bedroom package had been sold and he would have to order a new one and the price went up by $300.00 then while he was taking my information he got on the phone and after hanging up said that the king bed set that was in another store had a lot of blemishes (this is a clearance center so merchandise is not perfect) and he could work out a deal on a new one for an additional $290.00 which my wife and I agreed to. We tagged all the furniture that was in the store that we would pick up and finally when we went to the counter to sign the papers I noticed the total was higher than what he had said. I questioned him and he became very nervous and started to sweat, some of the prices had changed and he said he had forgotten to add the bed bench which was included from the beginnig at the $2, 246.00 price. In total my wife and i spent almost three hours in the store and finally walked out. The price of $2, 246 had gone up by almost $800.00 and to top all this his manager which was sitting in front of us at the counter and did absolutely nothing about it and let us walk out of the store. I wasted my time and got a run around, the salesman's greed let me walk out of the store when I was willing to spend over $2, 700 on all the items I went there to buy. I have been in sales for over 30 years and if I did what this salesman did I would have been out of business long ago. I will never shop at R&F ever again and will warn everyone to be very careful if you intend to do so. I will also file a complaint with Better Business Bureau.

Purchase March 2007 a 10 chair large dining room set. Paid $6800 for it. As soon as it got warm in May 2007 sawdust started to appear. I researched the dust and the holes coming from the set. Mainly from the china cabinet and server. And it turned out it was infested with Powder Post Beatles from China. I called Raymore & Flanagan and they came the next day and took it away. They treated my house for 1 year with very harsh chemicals and refunded my money. My older son got very ill from the monthly bug treatment to our home. But like everything else in this world there was not enough proof. To this day I have never purchase anything from them and tell everyone I know. They are protected by some law that you cannot sue them.
--So if you love your FAMILY you will think twice of purchasing from Raymore & Flanagan

I purchased 2 couches and a recliner from Raymore and Flannigan 3/2009. When looking I was approached by a sales person who stated that they had "the best warrenty around" He proceeded to tell me that they fix or replace furniture "no questions asked" He then told me a story of how a guy he sold a couch to just had it replaced because his dog ate the arm. I continued to look and left to consider the very large purchase. I came back 2 weeks later and was approached by another sales person. She stated the same fact that "we replace or repair our funiture no questions asked for the time period of the warrenty". I purchased said "platnum protection plan plus" on the word of both of these sales people. I explained to them I have 2 teenagers and it gave me comfort to know my large purchase would be protected. I was told "no problem you are covered for 5 years no questions asked". Well fastforward 1 year 2 months later. I noticed that the back of the seating area on both the couches were lower than they had been. I looked and the bracing from front to back on the seating area had pulled out of the back of the couch. The nails had pulled straight out of the board in the back. I called and scheduled a day for them to come out. The tech called the night before and said he would be out at 8 am. I explained I was told it would be in the afternoon and could he put me somewhere else on his route. The answer NO. I called back and rescheduled.. well it was 3 weeks later. In the mean time the braceing broke. The tech came out and took a picture of 1 couch and said they would be in touch. He was here for a total of 5 min. I recieved a call 2 hours later that said sorry not covered as it was due to excessive wear. I asked about what I was told my the sales people of "no questions asked we repair or fix". I was told the sales people would never say that and it did not cover this type of damage. So now I ( a single mother of 2 kids) am stuck with over $3000 worth of crappy furniture! Oh and the recliner is broken too! NEVER NEVER NEVER BUY FROM THESE PEOPLE! They lie to get the sale!

I purchased a bedroom set 0n May 11, 2010. I also was talked into buying a mattress and box spring since they were having a sale so I did...well the bedroom set was great, but the mattress was so hard that the first night I slept on it I was sore from neck to butt. I AM SLEEPING ON AN IRONING BOARD! I called immediately the next day and they said I had to wait 30 days before returning the mattress. I said I couldn't wait 30 days and threatened to buy another mattress somewhere else. She then said I could come in a pick out another one. When I got to the store my sales women was not there and another rep said I had to wait 30 days to "break in" the mattress. I said I would try, but it got no better. I purchased a 3" memory foam pad from BBB for $150.00...which helped a little. I still cannot sleep on this mattress and now I have to pay $250.00 for them to come get it and I HAVE to pick out another mattress from them. I don't trust their mattresses. I tried the same mattress in the store and It was perfectly comfortable. I asked how long that mattress was there and she said "about 2 years". Well no wonder ...My mattress is a Sealy posture pedic pillow top. DO NOT BUY ANY MATTRESSES FROM THEM! They do not stand by their products and mattresses should come from Sleepeez or 1800mattres.

Their products are just what everyone has said. Junk. Not only is it not the same quality that is displayed in the showroom but it arrives damaged. They attempted to deliver three pieces to my home this morning, they never made it past the sidewalk. All three pieces have been returned and the credit card company notified. I will never do business with these people again. The sales women seemed nervous when she was writing up the order, I now know why. How does a company like this stay in business?

I brought Three Bedroom Set in December 2007. I have to have Raymour & Flanigan's out once for the full set and Third time out for one of twin set and I been call them for the last three months to have them fix the twin set again for the four time. NO CALL BACK and Today I went to the store on Roosevelt Boulvard in Philadelphia to the Customer Service and HAVE NO HELP FROM the Women at the desk. She call Platinum Protection Plan department and they tell me unable to help me with my problems with bed because they all ready fixed it three time. The wood in the bed break in half. You paid for this plan and NO HELP when you need it. I spend over 3, 500.00 when I bought the furniture and add the plan because the saleman told me I can get help and the after manufacturer's warranty. In the plan it say This plan is valid for a period of five years from the date of delivery of your new funiture covered by this plan. The delivery of the furniture was January 2008. This is just two years old this furniture.

It is ironic that I came across this site the day I started looking for a new living room set to replace the current one that I have had about 2 years. I purchased it from Raymour and Flanigan on Route 611 in Stroudsburg PA. The quality and workmanship is poor. I am about to call 1-800-got-junk to remove it. Even thought the couches have a lot of pillows you sink right to the bottom of the seat when you sit down. At the same time I purchased the living room furniture I had also purchased a chair for one bedroom and a recliner couch for another room. The sales man was more concerned about filling all my rooms with furniture. The chair never made it to my house because the 3 tims it was delivered it was damaged. And the couch got settled after 2 attempts. Please thing twice before you go thru with any purchases.

We went to purchase furniture on 12/31/09. We found a leather set that we really loved. We asked if it came in black, and we were told yes it did, but it would have to be ordered. They said it would take 8-12 weeks at the most to come in, but most times it comes in sooner. This was not a problem and so we ordered it. The twelve weeks was up March 31. The first week in April I called and was told that it would be here the following week. I waited 2 more weeks and called again. I was told it would be the following week. I then called the following week, and was told May 3rd. They assured me it would be here by then. I called May 2nd to make sure the date was still set for May 3rd and they said it would be in the store on May 3rd, an they would call me. No call came. On May 4th I called the store once again, and was told that it was in the "port" in New York, and would be at the store any day now. I asked to speak to a manager and was told that the manager couldn't do anything for me. I said that I was very annoyed and wanted to speak to someone in charge. I was then told the manager was busy and would call me back. No call came. A few hours later I called back again and asked once again to speak to the manager. I was told once again that she was busy. I then asked for cooperate headquarters phone number, and I was told that they couldn't do anything for me, and I should keep it local. I replied that I was told the manager couldn't do anything for me, and I can't seem to get to talk to the manager, and I wanted cooperates number. I was told the manager would return my call. I said that I expected a call within the hour. I waited and did not receive a call. I then got cooperates number and called them. They said that there really isn't anything they can do, that they are at the mercy of the vender, and have no control over whenever it comes in. I was then told that it should be here now by May 13th, but that date wasn't definite. I said that I should be compensated in some way because this is ridiculous, and I was offered a $100.00 gift card. I feel that this was not acceptable, and I just didn't even want to deal with this company any longer. I said that I wanted to cancel the order and have my money refunded, which is what I ended up doing. This company has AWFUL customer service, and didn't seem to care. I would not buy anything from them EVER! I also think they should change their slogan from "get your furniture in 3 days or less" to "get your furniture in 3 years or less" I should also mention that when I went today to the store (they wouldn't do the refund over the phone) someone else was calling obviously checking on their furniture and I heard the woman saying "well it didn't come in, and it's supposed to come in on Friday" so obviously I'm not the only one they are doing this to.

I work for this company. I can understand customers frustration if merchandise arrives damaged, but out of my office we really do go above and beyond trying to satisfy the customer. It is always our intent to deliver undamaged furniture and we do inspect the furniture prior to delivery, but sometimes minor cosmetic defects may be overlooked. Also, take in to consideration, the high cost that it takes to deliver merchandise. We certainly would never deliver damaged goods intentionally, because we are loosing a tremendous amount of money everytime a delivery is declined and drive teams don't get paid. Customers also don't understand the process of furniture delivery and just how many people are involved in that process. Much of this furniture goes through an enormous amount of transit before it reaches our facilities; some of it is shipped from oversea's vendors. Companies like Raymour's are often at the mercy of the vendor. It is just as frustrating for us, waiting for special orders to come in, but it is out of our hands how long the vendor takes to ship replacement parts or special orders to us. No one in the company likes having to make a customer wait for parts or special orders. Please remember we do care about our customers and we will do everything we can to help you. Remember that the voice you are talking to on the other end of the phone is a real person. Speak to them with some respect, it is not ok to be verbally abusive to anyone and thats what many of our Assocaites face from impatient customers. We are just trying to do our job the best way we can, with the resources that have been provided to us, but there are guidelines and steps that must be followed just like any job. We also have to work within the manufacturers warranty guidelines; just like you research the warranty on your car, you should be doing it on your furniture. We do care about our customers and realize that without you, we wouldn't have jobs. We are here for you and it feels so good to help a customer, especially when they're appreciative. It's only too bad that there are not more websites that offer praise for companies and associates, because I can guarantee that the situations that you all have described are not the "norm" and our happy customers far outweigh the dissatisfied ones. Our companies successful deliveries are in the 90th percentile. For the furniture industry as a whole, the standard for successful delivery is in the 70th to low 80th percentile. So people can certainily shop wherever they want, but in reality, you have a lower chance of having a successful delivery elsewhere. I'm sorry if we've even let down one customer, because our customer satisfaction is truly of the utmost importance to us.

The company sold me a defective bed that had warped wood and begin to split. They refused to replace but instead made me a verbal offer of $500 to replace it. Mindfully, the set costs $1722.55. Go Figure, their math is as crappy as their products. I would stick to the trusted furniture stores, because this company is one step above value-city furniture stores.

They do not care about their consumers and take pleasure in citing the one-year warranty to you when you complain. Wood separation occurs gradually so one year may not be soon enough to see the effects. Duh! Also my bedroom set has mold on it because the wood wasn't dried completely before designing it into a bed so now I have an air purifier in my room. If I could afford to throw it on the garbage pile and buy a new one...I would. In the meantime, I wash it weekly to avoid spore build up...and all the company has to say, is that it has been more than a year.

Found a leather sofa and love seat at R&F on January 2, 2010. The sales rep assured us that the furniture would be delivered before January 23. We were having a party for 24 people that day. There was no reason not to believe her, the R&F adds on TV even boasted 3-day delivery! Well long story short the furniture FINALLY arrived February 24th, long after the party. I had given away my old couch, believing that the new furniture was promised on a certain date. The day of delivery Feb 23 I took the day off off work they said delivery would be between 9:30am and 3:30. That a HUGE window! At 4:30 there was no sign of a delivery truck or phone call. I called customer service, they "let me know" that the truck had run off the road and was stuck! "you'll be the first delivery tomorrow" she said. SOOOO now the next day I can't go to work again! The stuck truck did arrive the next day after 10:30 am--I don't think that was there first delivery!
This big box chain store will never get my business again. I'll keep the smaller guy in business and deal with humans from customer service who give a damn!