Raymour & Flanigan Furniture
Reviews and Complaints

We ordered a sofa bed for our daughter and it was delivered with only 3 LEGS! We had to call customer service multiple times, they were nasty, and we paid for a new sofa bed but could NOT use it until for many many days and nights (and we had given away the old sofa bed) until the fourth leg arrived by mail (and we had to install it ourselves). You get what you pay for, most of their crap is made in CHINA--buy from Thomasville, more expensive but BETTER quality and not as expensive as Ethan Allen and custom made and lasts!

Horrible company horrible furniture horrible treatment. We purchased 6, 000.00 + in livingroom & diningroom. Everything fell apart, the installers actually broke items while they were putting things together! The black entertainment center had glass doors that they installed crooked, hanging off hinges. When my husband came home he said that the screws were stripped out and the "particle board" was too boored out to even hold the screws, almost like there were not any predrilled holes for the screws. We lived on the phone with the company, nothing was ever done. The furniture was thrown away and we are still trying to settle with the finance company. The white leather living room set actually deflated (the pillow tops and anywhere it was stuffed) so it just looks awful and we have to use pillows to lean on the arms or its like leaning on wood. The stitchings came loose, the plastice feet cracked. What garbage. I had to actually take a broken "accent chair" back to the store that had broken during installation! They wouldn't even come to get it! Once they have your money... You're dead to them. Do not patronize this business! I hope they go under!

I purchased a dining room table, 4 chairs and a server from Raymour and Flanigan and when the table was put together I noticed a scratch on it. I contacted the company immediately and they told me that the scratches would probably be able to be buffed out. When the repairman came out he put on a mask and started to use some strong chemicals. I couldn't stop him in time to let him know I have severe allergies and asthma and I cannot tolerate any kind of strong smells. It appeared he used some kind of lacquer or similar agent but I got so sick I had to tell him to leave and I had to get out. I put my fan on and opened all the windows and called the customer service department and explained the situation. By the time they got involved the damage was already done. I had been sickened by the smell and haven't felt good since then. I feel it is definitely coorelated to the chemical(s) that he used in trying to repair the scratches. I should have been forewarned about this and Raymour and Flanigan should know better than to send out people without letting you know what to expect.

I should be compensated for all my aggravation and health issues because of their lack of concern.

We recently moved and needed to purchase a new bedroom set for DD and a new sectional. DD's bedroom came and it is beautiful. Now is where the fun begins...

We went into the store and told them that we wanted a deep brown sectional. They showed us what was available and they wrote down a price for us--more than we wanted to pay but we really liked it alot.

We went home to measure and I came back to place the order. At this time I was told that the price given did not reflect the $200 extra needed to be paid for the special order color (strange since I told them that was the color we were looking for). Ok. Also, bc it would be a special order, I needed to put down 20% cash first. I questioned this bc I was financing the entire thing on a R&F card. I told them I had to go home and discuss with DH.

I went back and asked if there was anything we could do about the 20% down bc we were financing the whole thing and just did not have the extra cash to put down. After being talked to like a ### (one who had already paid them $2000 for DD's bedroom set), I asked for the Customer Service number. They refused and after much debate, got a manager. I asked again for the # and she refused. So I went home, hopped online and found it. They laughed when I told them that said there was nothing they could do about the 20% down and asked if I could put anything down. I was more than willing to put down 15% (like I had explained in store ten times).

Fast forward and we receive the couch today--6 weeks later. The configuration that the lady and I had discussed, and drawn out, is not possible bc of the shape of one of the pieces. We moved it aroun 10 times and it just does not work. It justs out and cuts off our doorway! And instead of facing out, like an L-shaped sectional shoudl do, it faces in on each other. All for $3000!

So I call the store and they say that there is probably nothing they can do bc it was a special order. I explain that the sales woman and I discussed this and I was told how it would fit and even the delivery men said it could not be done that way. They told me that I will have to wait to talk to my salesperson and see IF they can do anything. They suggested switching out a piece or two but the whole reason we bought this one for so much more $ was specifically bc of the piece that does not work!

No resolution as of yet.

We purchased a sofa/loveseat leather set the first one came delivered damanged I informed them that it was bad they brought 3 other sets to my house all damaged one set I actually watched them push it off the truck and watched it hit the ground. dont ever buy from them brookfield ct all liers and I have pictures of the poor quality furniture.

[protected]@aol.com

I wanted to address this with Raymour and Flannigan directly but there is no where to put comments on their website. Maybe this is how the sale people are taught, but it needs to stop. Recently my boyfriend and I have (sometime with parents in tow) been visiting two different area Raymour and Flannigan stores. Everytime there is someone waiting at the door for you. Don't bother with "we're just looking" "we're doing just fine" "we don't need any help" or even, "Please for the love of God go away!" Everytime we were relentlessly stalked, our every move shadowed by an over zealous salesperson. Raymour, calm yourself! I felt like I couldn't casually walk around your showroom and view your merchandise as I was running most of the time to get away from your sales people. At one point I asked for one of their style guides at the customer service kiosk. I was asked if we were greeted at the door. I said of course. I was told that only Joe Salesperson could hand me that. Would you like me to page them for you, she asked. I promptly put my palm to my face, sighed and said no thanks. What is the point of Customer Service if you must be hand-fed by a salesperson. Please stop the stalking, Raymour and Flanigan!

We ordered a lovely leather sectional sofa. They gave a 4 hour window in which they would deliver. They did not; they were late. They dropped off a left-handed sectional when we ordered a right-handed one. (My family member that accepted it should have noticed but they didn't). They realized their mistake when they tried to deliver my sofa to someone that wanted the left-handed sectional. They called and said they'd be back in a FEW DAYS to correct it. We told them no, that was not acceptable. They finally came and switched the sofas around 7:30pm, breaking the screen door while doing so. After they left I found a nick in my wall too.

And of course, no one at the store cared at all when I called to complain. It was like talking to my kitchen table. DO NOT BUY FROM THEM!

My fiance' and I purchased a entire bedroom set and king mattress in April 2008...after 3 months noticed all the threading was coming out of the mattress. Called Raymour and they sent someone out to take a look at the mattress and the technician stated this is definitely a defect(not the consumers fault). The mattress was replaced in August 2008. This second mattress is now just a year old and the top of the mattress is sagging by the head of the bed. Another technician came out, used a plumber string w/ metal cones attached both ends and it proved the bed is sagging in the one area 1 3/4 inches and said its definitely a defect and customer service will call you. However he also stated it would be understandable if I didn't have a foot board and persons were sitting on the end of the mattress, however that is OBVIOUSLY not the case here. We have a headboard and footboard and the mattress is rotated weekly...-PROBLEM--Raymour is crediting me but why should we get a credit after a year, knowing that the model/style we originally purchased is no longer in stock--discontinued(WONDER WHY)...I don't feel if it's not the consumer and this is clearly A MANUFACTURER'S DEFECT, why should we eat the difference and charge any additional money. If this were our fault, I would take full responsibility. Darn shame that these Co.'s that carry these items all protect themselves--MY QUESTION: "HOW IS THE CONSUMER PROTECTED ON DEFECTED ITEMS PURCHASED?" You would think that Stearns and Foster being a reputable mattress for many years that the actual Stearns & Foster company should stand behind their product...shame on you Stearns and Foster...you should be ashamed after I have posted this message and so many other unhappy consumers and obviously this is probably just a waste of my time writing this, don't feel you are going to do anything...Word of mouth is the best...and will ruin them in the long run...Remember what goes around comes around and that's KARMA...oh yeah, it's made in another country because they can pay the foreigners less money to make the quality of our items like crap...nobody cares but the person whom purchases the junk and then gets stuck w/ it...and of course the mattresses are on sale and are way more expensive..BUT OF COURSE...Did I mention they are on sale--gave us a $1755.00 credit and all there new replaced mattresses are 1900.00 and up...NICE! I feel Raymour should go after the manufacturer for the difference...maybe I should contact a lawyer too...I have proof and I will prove to win...this is BS.

I ordered a mattress and box spring from Cherryhill Store, in store service was great. The delivery service Sucked! I was informed the delivery people would call and give a time of approximate arrival.Well they didn't and showed up unannounced and I wasn't even home. They gave me no notice until they were in front of the location.

The delivery man kept saying how he has to be in delaware county after informing him that someone will be there to let him in since he did not give any indication of his arrival. He was rude and threatened to leave. Finally let into new place and what happens the delivery man uses the bathroom doing a number 2 and overflowing my toilet.

He messed up my bathroom and brand new rugs allowing the water to leak into the tennants place below.

My husband was in the Wilkes Barre store on the 20th of August. He was looking for a mattress as ours is in poor condition. When he was approached by a woman, she immediately insinuated that he was looking for something cheap & on the showrooom floor.
This woman seemed to assume that my Husband, Tom, since he was dressed in jean shorts and a t-shirt, was looking for something inexpensive. That is the way she treated him. When she asked her co-worker if there were any mattresses on display, that were CHEAP, she was told no then nformed my husband she couldn't help him. My Husband was treated very rudely by this woman He was given the impressions that due to the fact he wasn't in a suit & tie they didn't want to be bothered with his buisness. He was so upset with the way he was treated, he came home and was in a outrage. We then went to EFO and purchased a $875.00 mattress, from a company who treated customers the way they should be treated, not like someone who came in off the street with no money to his name. I hope that this rude woman was working on commission, she lost a nice size one. We told all our friends of this episode and they agreed they would not be frequenting this store. My Husband, Tom, has many friends and is well loved in our community, so you can forget ever seeing a lot of their friend, relatives, and anyone they can tell of this very low life treatment at your store. They all felt the same way as to the way he was treated.

Do not buy furniture from this store! I brought a livingroom set from there and when it was delivered the chair arm was ripped, I demanded a new one and got a new chair a week later and guess what is was ripped too, same spot! After the 3rd chair was delivered without a rip I accepted it. About a month later I brought a mattress and when it was delivered it had a weird giant hump in the middle I refused it and demanded a new mattress, when the 2nd one came it had the same weird hump, here's the thing the delivery guy said, "miss don't buy nothing from this store its all junk" needless to say, you have to fight with customer service every step of the way. The warranties aren't worth the paper they are written on.
I can'ty wait until they go out of businesss I am going to celebrater.

I don't want to waste anymore time on this company so I'm going to make this short. Be forewarned this company does not care about you.

I found a mystery charge on my credit card from Raymour and Flanigan. My wife and I negotiated a package deal that included 3 mattresses, 3-Platinum protection plans and a sectional couch that also included the plan. 2 of the plans were negotiated as throw-ins but Raymour and Flanigan at the Freehold Raceway Mall in NJ renegged on the deal the next day and charged my Wells Fargo account without notifying me. It took me 10 weeks to get these charges removed which included late fees and interest charges. By the way, Wells Fargo charges 24% APR if you sign up through R&F.

We are also waiting for the Protection Plan company to call us back about cleaning our furniture. After numerous calls to them we still have not heard back after 3 weeks. This company is running a Madoff-type scam.

Raymour and Flanigan sold us a lemon $3000 sofa. Delivery was incomplete, missing back pillows. We called customer service about the missing pillows, never heard back from them. The SECOND day when I actually had a chance to sit on the sofa, I noticed that the loveseat sank in near the arm rest. We called customer service, we were told that someone will come to repair it.
My wife flipped out, how can you send someone to repair a sofa that was delivered a day ago and is supposed to be brand new. They sent an inspector who told us that they have had numerous issues with sofa seats sinking. The customer support was pathetic. I would have rather purchased a sofa from a local mom and pop retailer. No wonder companies are going out of business.
Stay away from them.

Sales rep lied
I went to the store to possibly buy some new furniture for my condo and found a couch and chair for the living room. My daughter had a cat and I was concerned about it using the furniture as a scratching post. The sales rep assured me if I purchased the "warranty" that the company would fix any pet damage. This is not true. Also the "90 day comfort sleep" has a 100.00 dollar restocking fee that she failed to tell me about too. I will not ever purchase anything from this company ever again. It really is no way to do business.

I orderd a mattress in October of 2009. Took delivery in November, called them in March to complain and never heard back from them. I believe they sent me a cheaper mattress then the one I ordered. Nothing, they will do nothing. Called again three weeks ago since the springs are broken inside and hitting our hip bones. They sent a kid out with a string and a bolt and he proceeded to toss the bolt across our bed. He was gone in three minutes. Heard back from them on Monday and they said our mattress has a tiny small stain on it and we are out of luck. There is no stains on our mattress. We have had a mattress pad 2 inches thick since day one. I told them I will put the mattress in the back of my truck and sit in front of their store and tell everyone what crap they sell. I have filed a complaint with the BBB. Hopefully this will help. Any other suggestions, please let me know.

It's difficult for me to undertand how a quality company like Raymour & Flanagan would spend some of their advertising dollars on The Late Show with David letterman. Anyone who supports a perverted person like Letterman must be challenged. Calling one of the United States governors a slut, and trying to get a laugh at the expense of her teen aged daughter is deplorable. I'll buy my furniture form a company that supports people who respect United States citizens, and Raymour & Flanagan is obviously not one of those companies.

I'm glad to see from this website that I'm not the first customer they tried to take advantage of. I wish I had seen this before shopping with them!

My husband and I purchased a coffee table from them on May 21. The salesperson was less than friendly and barely spoke a word to us. Maybe he was mad we weren't dropping $10k. He filled out forms on the computer and told us we could pick up the table the NEXT DAY. Then he took us to pay for it.

One of the two women behind the counter asked him if he had checked the inventory. He hadn't. So she checked the computer, made a call, and found out that they didn't have the table in stock. By this time, we had already been charged for the table and had put the purchase on our credit card! They told us that the table would be in the NEXT WEEK, and they would call us at the beginning of that week to confirm what day it would be delivered so I could pick it up.

I received no phone call. I called 8 days after we ordered the table and was informed that it would not be arriving until the END OF JUNE and there was nothing they could do about it! My husband works in retail and he was asking if they could order from another store, or other tricks he knows about. No go on any of it. By this time, we had already paid off our credit card statement which included this bill. Needless to say, we were pretty annoyed. The lady told us she refunded our purchase. I'm stalking my credit card online, I hope she really did refund. I won't be too shy to tell people to NEVER shop here! What an awful company!

On Sunday, April 26, 2009, around 3:30 pm, we were on Rt. 81 starting through Syracuse. We were traveling north in the left lane specified for traffic heading to Watertown. A Raymour & Flanigan tractor trailer came up to us fairly fast and tooted his horn. We were already slightly above the 50 mph speed limit. Then he sailed past us on the right side blowing his horn and waving at us. He proceeded to swing back & forth around cars over three lanes. When he finally slowed down to exit right, we caught up to him. He made ugly hand signals at us. The trailer license number was 1491D1. The driver was a thin man wearing glasses.