Menu
For Business Write a review File a complaint
Raymour & Flanigan Furniture

Raymour & Flanigan Furniture review: Mattresses

R
Author of the review
3:22 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On February 27, 2022, I made an online purchase of a mattress from Raymour & Flanigan Furniture. During the ordering process, it was promised that I would receive a $100 gift card. Despite waiting for a year, the gift card never arrived. My attempts to resolve this included numerous phone calls to customer care. Each time, the agents assured me that my information was on record, and they would escalate it to the manager and account department for investigation and a callback. However, over a year has passed, and I have received no response. My order number for this transaction is 02282H4OAUX.

Subsequently, on July 19, 2023, I visited the Raymour and Flanigan store located on Cropsey Ave. There, I intended to purchase another mattress with Document #07193H6UYTM and Customer# CHANR41064. I communicated my concern to the staff, who indicated they were unable to apply the $100 credit and promised to liaise with the accounting department. Despite their assurance of a callback, I never received any communication.

Adding to my disappointment, a sales representative had originally informed me that I would be receiving a $25 Visa card upon purchasing the mattress. Regrettably, to this day, the Visa card remains undelivered. A call I made on August 23, 2023, to the staff, specifically agent Halina Denisovich, resulted in the assurance of a callback. However, no such call materialized.

As the Managing Director of a Hospitality Company, I am left with the impression that your company's focus leans heavily towards sales rather than fostering customer loyalty through satisfactory post-sales support. It is disheartening to witness the lack of attention to returning customers. I extend my best wishes to your company moving forward.

Romain Chan

Desired outcome: I am no longer interested in the $100, as I have decided not to make any further purchases from Raymour & Flanigan. My sole concern now is to receive the $25 Visa Card that was promised.

View 0 more photos
0 comments
Add a comment

More Raymour & Flanigan Furniture reviews & complaints

Raymour & Flanigan Furniture - Platinum protection plan 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Raymour & Flanigan Furniture - Horrible Company 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Raymour & Flanigan Furniture - bed bugs 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Raymour & Flanigan Furniture - Poor service and fake charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Raymour & Flanigan Furniture - bad furniture and bad service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Raymour & Flanigan Furniture Contacts

  2. Raymour & Flanigan Furniture phone numbers
    +1 (866) 383-4484
    +1 (866) 383-4484
    Click up if you have successfully reached Raymour & Flanigan Furniture by calling +1 (866) 383-4484 phone number 0 0 users reported that they have successfully reached Raymour & Flanigan Furniture by calling +1 (866) 383-4484 phone number Click down if you have unsuccessfully reached Raymour & Flanigan Furniture by calling +1 (866) 383-4484 phone number 0 0 users reported that they have UNsuccessfully reached Raymour & Flanigan Furniture by calling +1 (866) 383-4484 phone number
    (631) 971-0515
    (631) 971-0515
    Click up if you have successfully reached Raymour & Flanigan Furniture by calling (631) 971-0515 phone number 0 0 users reported that they have successfully reached Raymour & Flanigan Furniture by calling (631) 971-0515 phone number Click down if you have unsuccessfully reached Raymour & Flanigan Furniture by calling (631) 971-0515 phone number 0 0 users reported that they have UNsuccessfully reached Raymour & Flanigan Furniture by calling (631) 971-0515 phone number
  3. Raymour & Flanigan Furniture emails
  4. Raymour & Flanigan Furniture address
    7230 Morgan Road, Liverpool, New York, 13088, United States
  5. Raymour & Flanigan Furniture social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Raymour & Flanigan Furniture Category
Raymour & Flanigan Furniture is ranked 36 among 373 companies in the Furniture Stores category