Real Canadian Superstore
Reviews and Complaints

Superstore in Duncan B.C Canada, hasn't had fresh clams for the past month and a half. They have been a regular product and each time I call they just answer me with "we dont know when their coming". Whom'ever is in charge of the seafood department needs to put more effort into the product ordering or at least give viable reasons why the product is not in. Other stores in my city all still are carrying clams but I like to support superstore but I am most likely going to take my seafood business to the other retailers.

Every single time I am at any Real Canadian superstore, this sadistic company would rather watch me struggle to carry my groceries than offer me a cart. I am sorry that my career does not pay me in loonies (i have requested but they refuse) so i am unable to rent a cart. As i attempt to carry my (on average 38 pound) load in a tiny green basket. I watch in Awe at the more fortunate costumers as they roll with such ease around the store. A very desirable solution to this all too common probably would be to have the carts available to all costumers not just the ones lucky enough to have spare change. If i was purchasing the cart i could understand but i am not. I have no need for a cart outside of superstore shopping. And i refuse to purchase a token shaped like a loonie, what a scam.

Pharmacy transaction: Feb 8, 2017 15:27
Pharmacy Asst/Tech: Filza, 853

I am writing to complain about the rude manner which in which I was treated at the Pharmacy. I was there to buy medicine. When it was time to pay, Filza said it costs $29. So I knew that my insurance wasn't used. Filza stated my insurance it was expired. When I asked about my husband's insurance. She rambled on about my not giving her about the information up front and proceeded to give me a lecture -- until I stopped her.

When people go to the Pharmacy, they are already dealing with some kind of sickness. Filza is obviously not cut out to be dealing with people. On the other hand her co-worker, Melissa, Pharmacist gave me service with a smile. Candy, Managing Pharmacist is equally as great.

I wouldn't come back if someone like Filza at the front lines. I took the time to write a feedback. Just how many will just walk away and result in lost business?

Thank you in advance.
Teri

I asked one of the customer service people at Heritage Superstore in Calgary for assistance as I wanted to hire a carpet cleaner. The lady I spoke to was called Carol. She was a middle aged white lady (I only mention race /age/gender to describe this person accurately they are unimportant ) and clearly did not wAnt to be bothered by customer requests. When I spoke to her in a polite way she glared at me and said that product was not available. She turned away and I called her and said I Am not done with my inquiry. She was quite angry and said "well I am done with you I don't know how many different ways I can give you the same answer" she said she was going on a break. All we wanted to ask was oils we book a carpet machine in advance! She was sour tempered and very rude also her nails were extremely dirty. Another lady came to assist as she could see things were escalating. This lady was totally different apologizing for carols behaviour and helped us. I mentioned that carol was rather a grody looking woman and her nAils were dirty but the lady helping us said although other complaints had come in (about carol) nothing would be done. Are they so desperate for staff they would hire a person like this?

I just noticed this morning that the last bag from my 4L bag of milk was sour and the really unfortunate thing is that this is my 23 month old sons milk that he drinks from daily and I didn't notice until after he had already consumed some.

The milk was dated February 7th and it was purchased through online click and collect on January 21st, order #[protected]. It was just recently opened yesterday and has been kept in the refrigerator consistently.

I have never experienced this before so I am concerned that it may not have been kept at the proper temperature during packing of my order, although I didn't notice a problem with the previous bags of the same package.

I am very upset and concerned as I am aware that this could make him very sick and I am just hoping that it doesn't.

At this point I'm hesitant to continue with click and collect for my groceries even though I did enjoy the convenience of it and I will definitely be taste testing the milk before giving it to my son from now on.

Today January 31, 2017 I went into the superstore in Duncan BC to get a few groceries and I was looking for something that I couldn't find and I was trying to get the attention of a couple people who kept ignoring me and continued on with that they were doing. Finally I seen the head store manager and was able to get his attention and had asked him if he knew where the pre packaged gravy was and he barley even slowed down to hear what I had to ask and very rudely had so no I don't. He proceeded to look up at the aisles so I thought that he was going to help me find what I was looking for. He had turned down one of the aisles that I had thought it would have been down so I proceeded to turn around and follow him. another gentlemen got in front of me so I followed him following the manager waiting for him to turn around and acknowledge me which he didn't. He continued to walk down the aisle and straight into the back of the store. He never offered to help me or find someone that could help me. I proceeded to try and find someone else and as I had said excuse me and I once again got eye contact but they continued on and just ignored me. After finding a 4th person in the meat department I finally got an answer to my question. The fact the head store manager was so disrespectful I was appalled. I have never felt so disrespected by a manager at most. I will probably never go back into that store again. I am a customer service person myself and would never think to treat a customer like that ever! it was disgusting and appalling. I would never suggest anyone that I know to ever go there and will probably not go there myself anymore. I don't know what your company can do to change this experience for me

Purchased the toaster because I thought it was a great deal. Brought it home but didn't use it right away. We started using it about a month after purchase (it was stored in the box). The first couple of times we used it was okay but after about half dozen uses it wouldn't work properly, the lever would not go down when trying to toast. It was more on one side but then the one side wouldn't go down at all. I went to empty the toaster and as soon as I tried to open the bottom the little tabs/clips broke off that held the bottom door.
I am very unhappy about this I had to go out and buy a new toaster again.
I do not still have the receipt but it is your brand and claims money back guarantee. I would even be happy with a replacement.

I am store buyer since 2015 and this visit on Jan 22, 2017 I bought some stuff along with BRAUN THERMOSCAN - a ear thermometer vide SLIP# 381600. After using this thermometer I found out that its reading is quite variable like if you check the temperature 10 times same time you will get it different which I found quite complicated. even it may can differ uptill 1.5 degrees. due to such I called an ambulance once after getting reading of 105.5 degrees F in my son who is 4 years old. when ambulance came they checked it and it was 104.3 so I found this thermometer not accurate and decided to return it.

Also I specifically wants to mention that when I was buying the product I straight went to the store's customer care and asked I wants to buy this thermometer but not sure about its performance. she checked and told me that I can return it within 14 days with box If any problem.

Today Jan 29, 2017 I went to weston road store and met a blonde lady named kelly on customer service desk who refused to return it by saying that if its opened it will not be returned back, I mentioned everything to her and as it is within the time limit of return policy she still refused. I works monday to saturday and have only sunday off even I bought it on last sunday but she didn't listened my plea and said come tomorrow talk to manager I cant take it.

I also found that same time another lady who was white and returning few stuff she didn't even asked any question. I found that store has very strong act of racism as I am Asian not white. I think other stores like walmart and all they dont have anything like that.

Is that real canadian is not for people who have came from other countries, is that just for only canadians who are white. I think this act of racism is a big shame to such store which really need to be published in media. OR if your store doesn't have such policies then some action need to be taken.

I have been visiting Costco and walmart over the past couple of years and found they have very very clean policies especially they dont do any shameful act like Racism. Its a multi-cultured country.

I request the management and other authorities of this company that Please stop Racism in stores.
i dont mind if my purchase returns or not but racism is really serious thing.

I have shopping here since long but never returned anything so far. it was disappointing to me.

still wish you best of luck and may never visit your stores in future and make others aware.

2 weeks ago my husband picked up 2 super packs of chicken breast. When he brought them home he nearly vomited while he opened the packaging it smelled so terrible. He promptly returned them for fresh chicken. We were obviously upset but superstore replaced our bad chicken. Now today we went shopping again and bought a bunch including Oreos. Looked which were on sale. We had company and put them out for everyone including kids. Once we started eating them we al found they tasted a bit funny... what do you know more bad/expired food. More than a week expired. This is absolutely disgusting ! I'm not one to complain but this is down right ridiculous, I trust your store and the last while you have proved to me that I really shouldn't. I'd like something to be done about this, I can be contacted at [protected]@hotmail.com

Thank you

Hi, I went today for the first time in your store in grocery shopping.I saw on your flyer that for spending 250$ free gift is Tide fabric care special pack.We spend in your store 361.39$ and on our receipt was -25$ for Tide fabric free gift. Cashier told us that we have to pick up free gift in Customer service.We went there and woman who works there told us that free gift is not Tide fabric and that free gift is 18 kg rice.Wtf?!Me, my boyfriend and my mum couldn't belive that what she said-18 kg rice for free gift.I said to my boyfriend :that has to be joke.I asked woman that works at Customer service why we didn't get Tide frabic free gift how it says on flyer and free coupoun and she said we dont have Tide fabric anymore.Wtf?! That was really dissapointed.We spend 361, 39$ and free gift is 18 kg rice not Tide fabric how it writes on coupoun.Very humilianting!You are making a fools from your customers!If in flyer and on free coupoun writes that free gift for spending 250$ is Tide fabric than I and every customer has right to get Tide fabric and not stupid rice! I went with my family first time to your store to buy grocery, but that was our first and last time that we were in some of your stores buying anything.We will not buy anything in your store ever again.So humilianting I didn't feel in my entire life. We didn't want to take this rice as a free gift, we left it there because we were angry, dissapointed and very very humiliated.I live in Canada for a long time but that was the first time that I was feeling so humiliated and you are quilty for that.If we new that you are acting with your customer like that, making fools from them and humiliating them we would never come to your store.
This humiliated situation and your acting to the customer I will tell to all my friends and family and they will tell to their family and friends and you will loose a lots of customers.
Superstore-store where are making fools from customers and humiliates customer.Very sad from you.

Dissapointed and humiliated customer Biserka Milina
milina.[protected]@gmail.com
#2702 909 7 Ave SW
T2P1A6 CALGARY
[protected]

I am always price matching products but the policy at the Metrotown Superstore in Burnaby is very inconsistent I find. The cashiers do not all seem to know how the price matching policy works and I am constantly being told different rules when I try price matching items. I use to work for Superstore as a cashier and I know the rules but when I try to explain how it is suppose to work or what items should qualify, I get wildly different response depending on which cashier I am talking to. If the rules have changed or are different at different stores then I understand that, but I am finding it hard to get a consistent set of rules for price matching which usually means I have to leave items I would have liked to purchase because the rule I was told the week before is being rejected by a different cashier. Its very frustrating that no one seems to know the rules. Or understand them properly.

Purchased a chicken family meal yesterday Jan 20, 2017. Was a bit disappointed with the significant increase in price, oh but you get a baguette now. However, I'm actually complaining about the sauce that is now served with the chicken, a hot piri piri sauce. My son who loves when we get this meal, loved the St. Huberts BBQ sauce, however he can not handle hot sauce. So therefore he can not eat it. Maybe you can give people another option instead of hot sauce? Even a packet of BBQ sauce would be better than hot sauce.

I am writing today after visiting the Real Canadian Superstore in Whitby (on Baldwin) yesterday around 2pm.

As I stood waiting for my husband near the prepared salad kiosk, I witnessed one of your employees carrying many new prepared salads to put as stock for purchase. She dropped two on the ground that opened up, spilling on the floor. The employee then put the pieces of lettuce that fell out back into the container and placed the prepared salad in the space with all the other prepared salads for sale.

I couldn't believe it! And I can honestly tell you that now that I've seen that I will NEVER purchase a prepared salad again - ANYWHERE!

Just thought you should know so that it can be properly and firmly advised to the staff how to treat the food that is for paying customers.

I have now purchased a second bottle of PC "Peach Juice" from 2 separate superstores where the juice tasted like medicine. This is very concerning as okay I can see maybe we had a bad bottle one time, but to happen again? 1 bottle was bought from the Lac la Biche Independent store and one was from the Superstore in Clareview Edmonton.

Would like to be reimbursed for the 2 bottles as they are now 4.68$ each. Also would like someone to look into this if there has been complaints about this juice.

This complaint is specifically about the Red Deer Superstore in AB.
Empty shelves is the motto of this location where they are continuously out of stock on items. Not just days, but 3 weeks or a month seems common practise
And not just one item but a barrage of them. It is the worst managed Super store I have set foot in and it has been going on for years.

On Jan.2, 2017 lady very rude to me and others.She would not agknowledge any of us standing in line, we stood for 20 min.while she was on phone directing a tiller how to get out of an error that was made.Yelled at me while on phone get in line if I want help.I finally left.I have shopped S S since they opened on east side Regina, but I can go to other stores, lots has popped up know.Most are very good in this store, but people like this one Should Not be working with the public.

i lost my wallet in parking lot of superstore in grocery stroller and somebody took it home and contact me to pick it up. due to some reasons i didnt pick it up so next day dropped my wallet at superstore customer service same superstore where i lost in grocery stoller. when i went tocustomer service to request to collect that wallet for me Jas name lady working on 80 AVE SCOTT ROAD DELTA BC . superstore talked to me so rude for 3 times. i dnt expect customer service people to behave like that . if she doesnt want to work then why she is at work.

i cannot believe that this is my first complain i have ever maid in my life . which means that they really did disappoint me the way the cashiers handle consumer service .
i apologize if my complained will be very long but i just feel like i need to share it as i have never was treated that way .
there was a product i wanted which says it will be reduced at the cashier 50% off . how ever it did not get reduced at the cashiers and so i told her that thats what the sign said, her immediate response was NO ! the prices are automatically come on the system we dont get them, they come from the head office . and if i want to check that it is 50% off i can go to costumer service .
i have been in costumer service for 8 years and i have never gives such a service like this to any of my costumers . people get hired for a reason to be in such industry, and i have also worked for large companies such as RBC, Hudson's bay, Walmart etc.
i would like to mention that :
the cashier is a costumer service as well as she was hired to handle situations like that . and even if the costumer is wrong she was suppose to go and check if for me or do something at first point of view and not give costumers the answer she did . especially it was 8 am in the morning which means there was no line up so she could have easily helped me with my needs.
i always do my shopping at superstore ( which is my favorite grocery store which i also do always get a warm and welcoming costumer service ) but to tell me i can go to costumer service and figure it out there and tell me a straight answer "no" that was unexpected .
i do believe that costumers should be treated good and doesn't matter if we are right or wrong,
i also believe that sometimes the system isn't always right because with my experiences in working in stores i do know that systems can mess up sometimes and it wont always show up as there is many products in the store and can be missed and it could be a good costumer service if it could have been resolved in first contact .
i hope i provide all the information needed :

JOAN 239
TRANSACTION NUMBER 122716084806176901574
STORE NUMBER 01574
TERM Z0157406C

PS.
THE CASHIER HAVEN'T EVEN ASKED ME IF I HAVE MY PC POINTS ( WHICH I DID HAVE WITH ME )
I really do hope it can get resolved by letting the employee know that when she is at work she needs to be at work physically and mentally and be prepared to give the best costumer service to each and every costumer that comes through

Extremely upset with the horrible customer service today 12/23/16.. Lucy a employee of yours was working in the cosmetics dept and was clearly to busy with her important phone call while being paid to "work" in your store to help my friend and I who were looking for a product that we never ended up finding thanks to having no help ! So rude needs to be dealt with and if your employees are allowed on the phone while working then maybe I'm shopping at the wrong store and should head back to Walmart.