Real Canadian Superstore’s earns a 1.1-star rating from 689 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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manager and product
I went to the store at fourth ave st catharines 3 time in one week to puchase a pc phone the service was not good at all i ask to speak to the assistance store manager Jon he told me he would check it out try to get me a phone and will call me the next day its been a week and went I try to call the peoples on the phone were not nice because I m french and...
Read full review of Real Canadian Superstore and 1 commentfalse advertising/presentation
I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and...
Read full review of Real Canadian Superstore and 1 commentfalse advertising & bad management
I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and product code before picking. When I tried to pay, sale person told me price is around $5, then she called other sales person he went over there and after approx. five minutes told me he does not have that product anywhere and he asked me to show, when I went with him I didn't find that product at the aisle while there were many items when I picked, he wanted to mentioned that I am lying, there is nothing over there with that price. Definitely those items were moved before showing me. Moving that product to show that I am lying is ridiculous for a loyal customer. They can see in security cameras how he removed that products from the aisle just after I told the right price. This is not happened first time to me the price was different from the posted one at the aisle in Superstore. I have been your customer long time, cannot believe that will be strategy to offer something, post less price to attract customer and get more price when the customer pays.
false advertising and horrible customer service
I have been shopping at this store for 12 years and today I noticed on a product that I regularly buy called India Tea had a sales sticker price on it for $6.99, but under the sales sticker was the regular price listing it for $4.98. I brought the item up to the cashier and when she rung it up the price was listed as $6.99. I told her that the actual price...
Read full review of Real Canadian Superstore[censor] smeared on toilet
`Im a regular customer at The Real Canadian Superstore, and shop twice a week; spending large amounts of money. I shop with this brand because of the cleanliness of the store, fresher products and the atmosphere while shopping, thus willing to pay a premium to do so. On Sunday October 19th, 2014 3:57pm I rushed to the washroom, before shopping. Upon...
Read full review of Real Canadian Superstore and 12 commentscrazy
Dear Sir/Madam
The cashier at this Super Store was crazy. She load and rude. We got our food through and she said where is your free gift because the bill came up to 371.11. Genaro Castaneda paid by Visa and we have a store card. Genaro said what free gift don't we get a gift card. This is when she went off the deep end. Her voice got load no you don't get a gift card. I need you to go get the coupon and you should have had it before you came to here. Genaro went and got the coupon and came back. She yelled at him where is the free gift. He said that she should calm down and stop stressing. That is when I sent our daughter to go get the item. Our daughter came back without the item, she went to the wrong area. The cashier then started to yell. What's wrong you can't see it. I can see it it's right there and she is pointing. That is when I said show me what your talking about. She put the coupon in my face and said see and took it away. I didn't see it she took it away to fast. I said to Genaro forget it and looked straight at her and said give us our money we don't want the to take the food now. She turned her back on me and said what so hard in getting the free gift. Our daughter said back to her maybe if you would have given better directions and be clear in what your saying. There are people in the line up they were staring at her and listening to her go off the deep end. We were so embarrassed everyone in the line up was watching use. I made a complaint at the store but it didn't look like they were going to do anything. The person at the customer complaint desk and floor manager said oh that is not like her to be like that. I said I want something done. My family and I spend a great deal of money at the super store from $300 to $700 once a month and holidays more. We were loyal customers. We did all our shopping there it was convenient and good products. We will waiting to hear from you.
Thank you.
Roberta & Genaro Castaneda
false advertising
I do not normally complain but of late this has been driving me nuts. Have you ever noticed that when a product that is always carried at the Real Canadian Super Store goes on sale at a competitors that the Superstore miraculously has none in stock so as to avoid price matching? I had not really noticed it that much until this year when i went in a couple of months back looking for 3 specific items that were on sale elsewhere only to find that they were "out of stock" on all 3 items. Now the items were not uncommon items, in fact, one of the items was Kraft macaroni and cheese. I have 3 kids and it is good for school lunches and so we buy by the case (the item on sale). Not only did the Superstore not have the cases that week but they would not allow me to purchase 12 individual boxes at the matched case price. Ridiculous! Now this week was a little different. In the cereal isle they had a Kellog promotion coupon where if you buy 3 boxes of Mini Wheats for $4.95 each you would receive a bag of Neilson's milk for free. Well they did have both the products this time however they had put the cereal (regularly $4.95/box) on sale thus disqualifying it from the Kellog’s promotion. At the checkout I was amazed when the cashier said that I could not get the free milk. I argued with them and the store manager as to how one would be able to get the milk without the "right" product on the shelf. They did not have an answer (surprise) and then I asked what would Kellog's think of you sabotaging their promotion. Again, you guessed it - no comment. In the end, it looks like I am switching grocers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't worry, Wal-Mart will match and beat all, if not all, very soon, they are becoming too tough to compete with. Superstore sucks in Lethbridge, low class talent and you have to bag your own stuff.
Sobey's is good for service and their buddy Safeway. I hate that the American stores are offering the better/kinder service but it is true! I wish Canadian Tire would hire polite people over Home Depot...because I am one for keeping the Canadian dollar in Canada but then again the American stores do hire us Canadians, but there is more to this subject that can run in circles but ...
misbehaviour
Today I went to buy a barbecue from the super store at sunridge Calgary mall but due to highly irresponsible, intolerable and rude attitude of the the manager and the related warehouse department my head is still spinning and I never felt so irritated and insulted throughout my life as I did today due to the manager and the related department attitude. they kept me waiting for half an hour and no one bother to assist me to buy that product. Customer service ladies called them several time and no one appear . Its highly annoying and misbehaving attitude toward the customers
yes this person is right about sunridge superstore, they are like a pack of wolves wearing turbans, I wanted to spend $500 bucks but ended up spending $50 due to being followed and watched like a common criminal!, out of 10 they deserve 0 for lack of intelligence
You missed a nice little dinner last night, ” Chet said. “Terese came along. We talked about you. She’s a fan of yours, but she’s as concerned as I am about your monomania concerning these infectious cases.”
Jack didn’t even bother to answer. If Chet or Terese knew what had really happened last night, they’d be more than concerned.
One question is it a costco? You have better tolerance than me, if I have to wait that long to buy a single product, I would be like screw it, I am gonna to another store!
false advertising
"The Real Canadian Superstore" has a 10% student discount every Tuesday for any student who shows their valid student I.D before the purchase. Of course there are exceptions to this discount which were listed in the advertisements and big signs. Understandable. Some of these exceptions are lottery, alcohol, eye glass repair, tobacco etc. Understandable...
Read full review of Real Canadian Superstore and 4 commentsFalse advertising in flyer
So I wanted to buy a little wristlet that was advertised in the flyer for UNDER five dollars. The flyer says Under 5.00 each on Holiday stocking stuffers, selected varieties. When I went to the till the girl scanned it and said it's five dollars. When I talked to customer service they said it means from five dollars and under but I said that's not what it...
Read full review of Real Canadian Superstoregst on baby formula
I am not sure it is a complaint or not but just want to write my point. Why real canadian super store is charging gst on baby formula and baby food but walamrt is not charging for it... Can someone let me know the reason
The complaint has been investigated and resolved to the customer’s satisfaction.
Kevin, no Walmarts in Canada? Really? o_O
Did the Super Store give a reason to you when you asked?
Customer Service
I have been shopping at the Gateway location in Winnipeg for more than 12 years now and unfortunately find myself driving to Sobeys to shop more and more. I have found with Superstore more often than not the store is dirty (the produce mirrors are filthy), you can't find helpful staff ( told to go to customer service), and the shelves are bare (how can you...
Read full review of Real Canadian Superstore and 2 commentsgift card was fake right off their wrack
I bought a $100.00 Gift Card right off the shelf, paid for it with real cash money and they decided the card was a fake someone had made. It look the same as all the other cards on the shelf? They told us they wouldn't honor it and that was it? So I guess it's buyer beware? Don't buy Gift Cards from the Superstore they might be fake!
free item
January 23 2011 This happened today the Jan 23 at superstore at metro town its very important to read the story and Publish it as customer service was very poor. 2 adults and 2 kids. Person 1 and person 2 any(1) and veronica(2) only for your information I don’t want this to be given to the super store at all and not to publish them too. Person 1 came...
Read full review of Real Canadian Superstore and 5 commentspoor quality of food
The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.
The complaint has been investigated and resolved to the customer’s satisfaction.
When you walk into the Superstore In Langford, Victoria BC in the early afternoon at around 3:00pm like I did you will notice this. A few loaves of bread left and the last donuts in all their fresh bakery. I bought the last 6. No sourdough bread, 2 loaves of french bread left. No tomatoes, no bananas, no cilantro, only a few boxed mushrooms a few lettuces on the stand and only a few packages of peppers left too, and the price for a fist sized cauliflour was $5, are you kidding me...?
I mean it looked like the end of the world. Everyone who walked by said the same thing, what is happening here?
I left with very little as I couldn't even make a proper salad. Everything had so little if any of each produce. There were only a few yogurts too...
The prices were crazy expensive. A box of grapes $6, a tiny tiny pineapple for $4. The parsley was $1.70 for a tiny bunch... seriously?
Might as well go to a higher end since I would be paying these prices there with fresh fresh produce and abundant and flawless produces... Lifestyle markets here I come? I'm really disappointed in this superstore. I have never seen a more poorly run Superstore anywhere ever. They need a new manager who knows how much bread to make to sell daily without running out in the early afternoon. Not being able to buy bread at dinner time if you want to stop buy which is a staple is simply poor poor management.
The produce (and food) at "Great" Canadian SuperStore is extremely poor quality, as far as cheaper that is not true either, buying half & half cream, Costco price $1.89 for 1L, SuperStore $1.99 (only if you buy 2 of them otherwise it is $3.97 for 1). Produce cost is pretty much the same, except the Costco quality is far superior. Box of oranges 5LB $4.99 (Superstore) nearly half are already or go moldy within a day or two. Yet "Fresh" is their mandate, hardly. Costco oranges $9.99 for 10LB box, and superior quality product. Sourdough bread at SuperStore (one loaf) $3.99, Sourdough bread at Costco (two loaves) $4.97 (approx), and again the quality is superior. Bought a bag of red potatoes, spending more time cleaning them, because of dirt and bug infestation, then it should take me to cook them.
Located in Abbotsford, BC, used to be called Great Canadian Superstore, may be called Real Canadian Superstore, either case, should not be allowed to call themselves Canadian given the quality of food and service. Couple times I witnessed different produce people restocking their tomatoes, they dumped the box out like they were a box of rocks instead of tomatoes! So I feel the blame lays squarely with both the suppliers of the produce and with the store personnel.
produce
the most disgusting store i have ever shopped in, in my whole entire life. 3 out of 5 times i go there they either have no produce or what they do have is bruised and moldy. the last time i was there i was looking for tomatos, they had about 20 tomatos, i counted 12 moldy ones sitting there. i am so disgusted by this store and its staff. how could you work...
Read full review of Real Canadian Superstore and 1 commentwitless management
I rarely go to any kind of 'superstore', preferring to shop locally. However, I received a flyer, on the cover of which was a lovely picture of case lot Ataulfo mangos at a pretty good price. I got in my car and drove to the above Superstore, which is huge. When I couldn't find the mangos, I asked a produce worker who was unpacking cantaloupes. He waved hi...
Read full review of Real Canadian Superstore and 9 commentsaccused of theft
About a week ago was my boyfriend's birthday. One of his friends gave him a video game for the PS3 as a present. After my boyfriend opened the present they realized that the plastic security enclosure was still on the package, the person who bought it didn't see that they left it on. It was bought in a Superstore out of town and it would be inconvenient for...
Read full review of Real Canadian Superstore and 8 commentsvery urrogant
I had to buy a big bag of kitty litter and requested help because I was holding my infant daughter. I didn't feel comfortable laying her down on the conveuor belt because she was sleeping. All I wanted was help with putting the kitty litter into the bag. The cashier just threw me a bag rudely at me and demanded that I pay for the plastic bag and went on with next customer. I must say that was very arrogant.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
Twice I have had to deal with a so called manager in this store by the name of Andrea and have had appalling service and attitude from her on both occassions with the latest one being today. We were purchasing an item that had a sign attached to it clearing stating that the cashier would take 50% off the total at the till, when the item scanned at the full...
Read full review of Real Canadian Superstore and 24 commentsReal Canadian Superstore Reviews 0
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Overview of Real Canadian Superstore complaint handling
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Real Canadian Superstore social media
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